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3Com 10/100 LAN CardBus PC Card User Guide

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Troubleshooting

file:///C|/aaafiles/Garfield 26/L10N/User Guide/Source/Final/New Folder/3C575-24.htm [10/26/1999 8:52:34 AM]

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Содержание 3CCFE575CT

Страница 1: ...Font to Arial 10pt and Fixed Width Font to Courier New 10pt Internet Explorer users open View Internet Options Fonts set Proportional font to Arial Fixed width font to Courier New and Font size to medium Contents Installing the PC Card Setup for Windows 98 Setup for Windows 95 Setup for Windows NT 4 0 Troubleshooting Warranty and Regulatory Compliance file C aaafiles Garfield 26 L10N User Guide So...

Страница 2: ...etup Procedure Confirming Installation Troubleshooting Windows 98 Installations Uninstalling the Card Setup for Windows 95 Before You Begin Installation Determining Your Windows 95 Version Setup Procedures Confirming Installation Troubleshooting Windows 95 Installations Uninstalling the Card Setup for Windows NT 4 0 Before You Begin Installation Setup Procedure Contents file C aaafiles Garfield 26...

Страница 3: ... Support from Your Network Supplier and 3Com Returning Products for Repair Warranty and Regulatory Compliance 3Com Corporation Limited Warranty Regulatory Compliance 3Com End User Software License Agreement Product Specifications Contents file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 1 htm 2 of 2 10 26 1999 8 51 41 AM ...

Страница 4: ...rd User Guide Installing the PC Card Installing the PC Card Introduction Connecting the 3CCFE575CT LAN PC Card Connecting the 3CXFE575CT XJACK LAN PC Card Installing the PC Card file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 2 htm 10 26 1999 8 51 48 AM ...

Страница 5: ...tup for Windows 98 Setup for Windows 98 Before You Begin Installation Setup Procedure Confirming Installation Troubleshooting Windows 98 Installations Uninstalling the Card Setup for Windows 98 file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 6 htm 10 26 1999 8 52 02 AM ...

Страница 6: ...Setup for Windows 95 Before You Begin Installation Determining Your Windows 95 Version Setup Procedures Confirming Installation Troubleshooting Windows 95 Installations Uninstalling the Card Setup for Windows 95 file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 12 htm 10 26 1999 8 52 12 AM ...

Страница 7: ...e Setup for Windows NT 4 0 Setup for Windows NT 4 0 Before You Begin Installation Setup Procedure Troubleshooting Windows NT 4 0 Installations Uninstalling the Card Setup for Windows NT 4 0 file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 19 htm 10 26 1999 8 52 23 AM ...

Страница 8: ...de Troubleshooting Troubleshooting PC Card LEDs Diagnostics Help Library Online Technical Services Support from Your Network Supplier and 3Com Returning Products for Repair Troubleshooting file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 24 htm 10 26 1999 8 52 34 AM ...

Страница 9: ...latory Compliance Warranty and Regulatory Compliance 3Com Corporation Limited Warranty Regulatory Compliance 3Com End User Software License Agreement Product Specifications Warranty and Regulatory Compliance file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 30 htm 10 26 1999 8 52 43 AM ...

Страница 10: ...wn below This guide describes PC Card installation and setup for Windows 98 Windows 95 and Windows NT Click the Help575 icon in the Help575 directory on the 3Com Megahertz 10 100 LAN Cardbus PC Card CD for the latest information on this product You can also obtain information from the README TXT file in the HELP directory on the LAN Installation Disk Introduction file C aaafiles Garfield 26 L10N U...

Страница 11: ... into the PC Card Slot and slide it all the way in CAUTION Do not force the LAN PC Card into the slot or you may bend the pins inside the slot 2 Connect the PC Card cable to the 3CCFE575CT LAN PC Card 1 3 Connect the PC Card cable to the network cable 2 4 Connect the network cable to the network port 3 5 Connecting the 3CCFE575CT LAN PC Card file C aaafiles Garfield 26 L10N User Guide Source Final...

Страница 12: ...he network driver Go to the chapter for your notebook operating system in this guide Connecting the 3CCFE575CT LAN PC Card file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 4 htm 2 of 2 10 26 1999 8 53 48 AM ...

Страница 13: ...he XJACK LAN PC Card into the PC Card slot and slide it all the way in 2 CAUTION Do not force the LAN PC Card into the slot or you may bend the pins inside the slot Connect the network cable to the XJACK connector on the 3CXFE575CT LAN PC Card 1 3 Connect the network cable to the network port 2 4 Connecting the 3CXFE575CT XJACK LAN PC Card file C aaafiles Garfield 26 L10N User Guide Source Final N...

Страница 14: ... the network driver Go to the chapter for your operating system in this guide Connecting the 3CXFE575CT XJACK LAN PC Card file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 5 htm 2 of 2 10 26 1999 8 54 06 AM ...

Страница 15: ...stallation Before installing the network driver software have the following information ready For Windows 98 networking your computer name and workgroup name For your network account your user name and password Before You Begin Installation file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 7 htm 10 26 1999 8 54 50 AM ...

Страница 16: ...s driver file for the device FE575C 3Com 10 100 LAN CardBus Fast Ethernet Click Next to copy the required files 6 The Add New Hardware Wizard window states that Windows has finished installing the driver If prompted insert the Windows 98 CD You can specify a location on your hard disk where the Windows 98 files reside Typically this location is C WINDOWS OPTIONS CABS Click OK to copy the files nee...

Страница 17: ...anager tab A list of devices appears arranged by type 4 Double click the sign next to Network Adapters The PC Card name FE575C 3Com 10 100 LAN CardBus Fast Ethernet appears confirming successful installation 5 Double click theFE575C 3Com 10 100 LAN CardBus Fast Ethernet to display a description of the PC Card and its current status The device status should indicate This device is working properly ...

Страница 18: ...t the controller is present and shows no errors Open My Computer Control Panel PC Card to confirm that the system recognizes your PC Card In My Computer Control Panel Network make sure that you have the correct clients and protocols installed The LAN device is not functional LED on the connector or PC Card is off or mismatches the real network speed Use My Computer Control Panel System Device Mana...

Страница 19: ...ings to match those of an attached device 1 Open My Computer Control Panel Network 2 Double click FE575C 3Com 10 100 LAN CardBus Fast Ethernet 3 Click the Advanced tab 4 Select Network Link Selection and choose the correct speed Slow or dropped connection on a 10 100 switch or hub The switch may be forced to 10 Mbps Open Control Panel Network Advanced and disable Auto Polarity 1 Open My Computer C...

Страница 20: ...rocedures with a fresh installation of the operating system Possible problems may be indicated if The PC Card is not working Windows 98 is not detecting the PC Card The system issues a warning tone at startup If you are having any of these problems Open Control Panel System Device Manager 1 Select the FE575C 3Com 10 100 LAN CardBus Fast Ethernet components and click Remove 2 Remove the PC Card fro...

Страница 21: ...Determine which version of Windows 95 is installed on your notebook Obtain the LAN Installation Disk that shipped with the PC Card Have your network file server name your network account user name and your password ready Before You Begin Installation file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 13 htm 10 26 1999 8 56 46 AM ...

Страница 22: ...SR 2 also called version B or version C These versions of Windows 95 require different files and different setup procedures Follow these steps to find out which version of Windows 95 you are running Double click My Computer double click Control Panel and then double click System to display the System Properties dialog box 1 Click the General Tab to display the Windows 95 version information 2 Vers...

Страница 23: ...are Wizard window click Next 9 If prompted insert the Windows 95 CD or enter the location on your notebook where the Windows 95 files reside Typically this location is C WINDOWS OPTIONS CABS 10 Click OK to copy the files needed for the Ethernet interface If during installation the 3Com driver cannot be found enter a to point Windows to the driver Please wait while Windows checks your current netwo...

Страница 24: ...m driver cannot be found enter a to point Windows to the LAN Installation Disk If prompted insert the Windows 95 CD You can specify a location on your hard disk where the Windows 95 files reside Typically this location is C WINDOWS OPTIONS CABS Click OK to copy the files needed for the Ethernet interface Please wait while Windows checks your current network configuration The required time depends ...

Страница 25: ... setup 3 Click the Device Manager tab 4 Click the sign next to Network Adapters The display should show the FE575C 3Com 10 100 LAN CardBus Fast Ethernet confirming successful installation 5 Double click FE575C 3Com 10 100 LAN CardBus Fast Ethernet to display a description of the PC Card and its current status It should display This device is working properly 6 Confirming Installation file C aaafil...

Страница 26: ...CardBus Controller is installed and running properly Go to My Computer Control Panel System Device Manager PCMCIA Card Verify that the controller is present and shows no errors Open My Computer Control Panel PC Card to confirm that the system recognizes your PC Card In My Computer Control Panel Network application make sure that you have the correct clients and protocols installed At installation ...

Страница 27: ...ter disconnecting and reconnecting the cable in NetWare networks The permanent solution is to use specific frame types such as 802 2 or 802 3 Need to force speed and duplex settings In most cases the automatic settings work fine However if you to need to force speed or duplex settings to match those of an attached device 1 Open My Computer Control Panel Network 2 Double click the FE575C 3Com 10 10...

Страница 28: ...rocedures with a fresh installation of the operating system Possible problems may be indicated if The PC Card is not working Windows 95 is not detecting the PC Card The system issues a warning tone at startup If you are having any of these problems Open Control Panel System Device Manager 1 Select the FE575C 3Com 10 100 LAN CardBus Fast Ethernet components and click Remove 2 Remove the PC Card fro...

Страница 29: ...setting up the PC Card you will need to know Your network file server name network account user name and password The protocol used in the Microsoft Windows network NWLink IPX SPX compatible transport TCP IP protocol NetBEUI protocol The name of the NT server domain or workgroup to which you belong Your IP address unless you are using DHCP Before You Begin Installation file C aaafiles Garfield 26 ...

Страница 30: ...ave Disk 7 Insert the LAN Installation Disk in the floppy drive and click OK 8 When the Select OEM Option window opens select FE575C 3Com 10 100 LAN CardBus Fast Ethernet and click OK 9 The Network Setup Wizard window appears Click Next 10 In the Network Protocols list place a check mark next to each network protocol required for your site and click Next 11 In the Network Services window place a c...

Страница 31: ...ard you should reinstall it now Confirming Installation Double click My Computer double click Control Panel and then double click Network 1 Select the Adapters tab 2 FE575C 3Com 10 100 LAN CardBus Fast Ethernet appears on the list Windows NT With Networking Installed Install the PC Card as described in Installing the PC Card 1 Turn the notebook on 2 In the Control Panel double click Network 3 Open...

Страница 32: ...click OK 13 If prompted click Yes to the DHCP prompt 14 When prompted to reboot the notebook remove the LAn Installation Disk from the floppy drive and click Yes 15 Setup Procedure file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 21 htm 3 of 3 10 26 1999 8 59 36 AM ...

Страница 33: ...em operation To check the event log for errors select Programs Admin Tools Event Viewer from the Start menu Failure after Suspend Resume This usually indicates a power management problem Since Windows NT 4 0 does not support power management we recommend that you disable power management in the BIOS Make sure you have the latest BIOS for your notebook or upgrade your software from Microsoft Card n...

Страница 34: ... Click the Adapters tab 3 Select Link Settings and specify the desired values Slow or dropped connection on a 10 100 switch The switch may be forced to 10Mbps Open Control Panel Network Click on the Adapters tab select Properties and disable Auto Polarity Troubleshooting Windows NT 4 0 Installations file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 22 htm 2 of 2 10 26 1999 ...

Страница 35: ...roblems may be indicated if The PC Card is not working Windows NT is not detecting the PC Card The system issues a warning tone at startup If you are having any of these problems Remove the PC Card from the PC Card slot 1 Open Network Adapters 2 Select FE575C 3Com 10 100 LAN CardBus Fast Ethernet and click Remove 3 Reboot and reinstall the PC Card 4 This procedure removes the PC Card only If you c...

Страница 36: ...must be installed LED On Off Flashing 10 Mbps Good 10BASE T connection between PC Card and hub No connection Off when 100 LNK LED is on There may be a problem with your physical connection Check that all cables are connected securely 100 Mbps Good 100BASE TX connection between PC Card and hub No connection Off when 10 LNK LED is on PC Card LEDs file C aaafiles Garfield 26 L10N User Guide Source Fi...

Страница 37: ...PC Card LEDs file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 25 htm 2 of 2 10 26 1999 9 00 42 AM ...

Страница 38: ...ostics Help Library You can find more information in the DOS Diagnostics help library To run diagnostics insert the LAN Installation Disk in your notebook and at the DOS prompt enter a dosdiag exe Diagnostics Help Library file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 26 htm 10 26 1999 9 00 53 AM ...

Страница 39: ...provides access to online support information such as technical documentation and software library as well as support options ranging from technical education to maintenance and professional services 3Com FTP Site Download drivers patches software and MIBs across the Internet from the 3Com public FTP site To connect to the 3Com FTP site enter the following information into your FTP client Hostname...

Страница 40: ...stop bit and dial 1 847 262 6000 to connect For faster access up to 64 Kbps ISDN users can dial the same number using a digital modem 3ComFacts Automated Fax Service The 3ComFacts automated fax service provides technical articles diagrams and troubleshooting instructions on 3Com products Use a touch tone telephone and dial 1 408 727 7021 to connect Online Technical Services file C aaafiles Garfiel...

Страница 41: ...for assistance have the following information ready Product model name part number and serial number A list of system hardware and software including revision levels Diagnostic error messages Details about recent configuration changes if applicable If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier Have product information ready as describ...

Страница 42: ...ectly to 3Com for repair you must first obtain a Return Materials Authorization RMA number Products sent to 3Com without RMA numbers will be returned to the sender unopened at the sender s expense To obtain an RMA number send a fax to 1 408 326 7120 Returning Products for Repair file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 29 htm 10 26 1999 9 01 28 AM ...

Страница 43: ...conformance to the program specifications therefor for a period of ninety 90 days from the date of purchase from 3Com or its authorized reseller 3Com warrants the media containing software against failure during the warranty period No updates are provided 3Com s sole obligation with respect to this express warranty shall be at 3Com s discretion to refund the purchase price paid by Customer for any...

Страница 44: ...oduct will carry a Year 2000 Warranty for ninety 90 days or until April 1 2000 whichever is later Obtaining Warranty Service Customer must contact 3Com s Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization Dated proof of purchase may be required Products returned to 3Com s Corporate Service Center must be pre ...

Страница 45: ...G OR OTHER HAZARD Limitation of Liability TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNE...

Страница 46: ...verned by the laws of the State of California U S A excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods 3Com Corporation 5400 Bayfront Plaza Santa Clara CA 95052 8145 3Com Corporation Limited Warranty file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 31 htm 4 of 4 10 26 1999 9 02 02 AM ...

Страница 47: ... particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an o...

Страница 48: ...th the following standards or other normative documents ANSI C63 4 1992 Methods of Measurement Federal Communications Commission 47 CFR Part 15 subpart B 15 107 e Class B Conducted Limits 15 109 g Class B Radiated Emissions Limits 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 Regulatory Compliance file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C...

Страница 49: ...network server owned by or leased to you provided that the Software is used only in connection with a 3Com adapter You may reproduce and provide one 1 copy of the Software and supporting documentation for each such workstation or network server on which the Software is used as permitted hereunder Otherwise the Software and supporting documentation may be copied only as essential for backup or arch...

Страница 50: ...rom the date that you first use the Software if it is not earlier terminated You may terminate it at any time by destroying the Software and documentation together with all copies and merged portions in any form It will also terminate immediately if you fail to comply with any term or condition of this License Agreement Upon such termination you agree to destroy the Software and documentation toge...

Страница 51: ... Corporation 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 3Com End User Software License Agreement file C aaafiles Garfield 26 L10N User Guide Source Final New Folder 3C575 33 htm 3 of 3 10 26 1999 9 02 24 AM ...

Страница 52: ...Environmental Operating Range Operating temperature 0 to 55 C 32 to 131 F Relative humidity 5 to 90 noncondensing Network Cable Specifications UTP Cable Requirements Category 5 cable 100 Mbps that meets the requirements of EIA TIA 568 EIA TIA TSB 36 AT T type 1061 or equivalent Power Requirements Power Consumption 5 V 5 170 mA 100BASE TX 220 mA maximum 180 mA typical 10BASE T 130 mA maximum 100 mA...

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