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Troubleshooting

This section deals with common problems that may arise when you are using your 10ZiG
Zignature Pad and accompanying software. If you do not find an answer here, please contact
an authorized Zignature Pad service representative.

Hardware Damage

The following symptoms are hazardous to your safety:



The power adaptor is damaged or frayed.



Liquid is spilled onto the

Zignature Pad

.



The

Zignature Pad

is exposed to water.



Any part of the

Zignature Pad

is damaged.



Any unusual product behavior such as odors.

Fix:

Disconnect the power immediately, remove the power adaptor from the Zignature Pad,

and call an authorized Zignature Pad service representative.

Setup Re-Run Error

Symptom

Upon re-running the setup, you may see this warning:
"AddMonitor() failed. Error #3006: The specified print monitor has already
been installed."

Cause

The print spooler did not stop in time.

Fix

Continue the installation, uncheck "Run 10ZiG VPort" on the last screen, and
re-run the setup.

After Installing, “Unable to Load LIBUSB.DLL” Error

Symptom

After installing the 10ZiG Software Suite with a USB connection, an error
message appears: "Unable to load LIBUSB.DLL".

Cause

The

Start 10ZiG VPort

checkbox was selected during installation. This error

message is shown by the VPort Agent when it tries to connect to the Zignature
Pad via a USB connection.

Fix

During the initial installation, the Zignature Pad USB driver is installed. The USB
driver setup process includes a warning of an unsigned driver, and prompts
you to confirm the installation. You should confirm it. If you did confirm and
the error message still appears, connect the Zignature Pad via the USB port to
the computer. This completes the USB driver installation.

To connect via the network to the Zignature Pad, right click the

VPort Agent

icon in the

Windows notification area, and select

Configure

and

Zignature Pad network connection.

Define the Zignature Pad IP address.

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Содержание ZiGnature Pad 1400

Страница 1: ... i ...

Страница 2: ... 2 Controlling the View Document Monitor 14 3 Signing a Document 14 4 Storing the Document 15 System Configuration 17 Storage and Backup Options 17 Display Options 20 Signature Options 23 Print Options 25 Advertising Campaign Creation 29 Preparing a New Commercial 29 Preparing a List of Commercials 29 Preparing a Slide Show 30 Zignature Pad Maintenance 31 System Errors and Events 31 Cleaning Instr...

Страница 3: ...ion techniques to store all modifications to the document as PDFs or TIFFs with time stamps in a tamper evident environment Related Publications Refer to the following documentation for more information about 10ZiG Zignature Pad 1400 1410 10ZiG Setups PDF document Signature Wizard Designer User Guide LUA Scripting for 10ZiG Zignature Pad 1400 1410 Key Features Full size high resolution LCD with 13...

Страница 4: ...e Citrix client software A PC or thin client with Windows XP 3 or Windows 7 32 or 64 bit running Citrix online plug in or Citrix Receiver Terminal Services Other client server software NOTE Please read the Safety Precautions Software Components The single user software includes these components VPort including Document Monitor VPort Agent VPortal client VPort configuration Virtual printer driver n...

Страница 5: ...ure 1 Items in box Before setting up your Zignature Pad carefully remove the items from the box If any items are missing from your package contact your reseller Use only the included AC adapter or an adapter approved for this Zignature Pad Physical Attributes Rear View Figure 2 Rear view 1 2 3 4 5 USB B USB A 6 ...

Страница 6: ... 1 5 USB B port 6 Not in use Right View Figure 3 Right view 1 USB A port Not in use 2 Smartcard reader Not in use 3 On Off button Top View Figure 4 Top view 1 Pen holder 2 LCD display 3 Zignature Pad frame 4 White LED activity indicator Wireless pen 1 2 3 4 5 1 2 3 ...

Страница 7: ...ge Move to previous or next page Page Up and Page Down keys on your keyboard also work when the Document Manager is in focus Moves X of 1 Jump to a particular page Jumps Zoom out Zoom in Change the zoom level out or in or type an exact zoom percentage None Fit page width Adjust the display so the page fits exactly in the Document Monitor window or so the width of the page fits the width of the Doc...

Страница 8: ...scription Effect on Zignature Pad Edit configuration Edit the VPort configuration settings None until changes are applied If some of these buttons are not visible they may be hidden To show them see Customizing the Document Monitor Toolbar ...

Страница 9: ...ct your authorized Zignature Pad service representative To update your software see Updating Software on page 32 VPort Single User Setup The VPort setup described here is applicable for single user installations 1 Run the setup wizard If you have an installation CD insert it into your computer s CD ROM drive If the setup program does not start automatically run it by double clicking setup exe from...

Страница 10: ... computer see 2 Installing the Hardware 8 If Start 10ZiG VPort is selected when you exit the installation the Zignature Pad software tries to establish a connection with the Zignature Pad 9 The VPort Agent icon in the Windows notification area shows the current connection status Right click the Zignature Pad Agent icon and select Configure Click the Quick Print Document tab and select the printer ...

Страница 11: ... case of failure WebVPortal Installation WebVPortal is a web service that you must install on the network It allows you to track the number of documents and pages printed via Zignature Pad for the pay as you use option To enable in the VPort configuration under the VPortal connection tab select Report page counter and type in the URL You can change the URL at any stage via the VPortal connection t...

Страница 12: ...have a USB cable Connect USB B shown in Figure 1 to the rear of the Zignature Pad Connect USB A to a USB port on the host computer it is recommended to use a USB port that is close to the motherboard o If you have a network cable Connect one end to Port 1 on the rear of the Zignature Pad shown inFigure 2 close to the USB port and the other end to the network outlet Optional The Zignature Pad acts ...

Страница 13: ...ace objects on the Zignature Pad or the power adaptor Looking after your Zignature Pad Do not place the Zignature Pad near a heat source or in direct sunlight Do place the Zignature Pad on a level solid surface with adequate strength for the weight of the device Do not place any liquids on or near the Zignature Pad For cleaning instructions see Cleaning the Pen and Zignature Pad Frame There are no...

Страница 14: ... 14 At this stage you must establish contact between VPort and your ERP system refer to your system administrator ...

Страница 15: ...virtual channel 2 Controlling the View Document Monitor The Document Monitor on your computer allows you to change the view of your document on the host side to send the document to a printer to close it and more To open the Document Monitor click the icon on your taskbar See a detailed description of the capabilities of the Document Monitor 3 Signing a Document Defining a Signature Area To define...

Страница 16: ...n check mark and Cancel button if enabled in the VPort Agent tab To delete the most recent signature right click the Document Monitor and select Undo signature To cancel all work with the current document right click the Document Monitor and select Cancel document or click the Cancel button The document closes and the Zignature Pad returns to displaying the logo or commercials There is also a sign...

Страница 17: ...print the document In the Document Monitor click the Print last unsigned document button or the Print last signed document button If you get an error message you can resolve it Viewing the Log After Zignature Pad has successfully handled at least one document you can see information about the number of pages and documents processed since the Zignature Pad started to be used by right clicking About...

Страница 18: ... in the Windows notification area and selecting Configure and then the VPort Agent tab on the left This section describes configuration options grouped as follows Storage and Backup Display Signature Printing These are the storage and backup options Save as TIFF instead of PDF Automatically show last document if network fails Change storage location Back up documents in additional location Change ...

Страница 19: ...ck Apply Once communication is re established the document will reappear on the Zignature Pad Changing the Storage Location VPort automatically stores the documents in the OutBox location you specified during installation NOTE If you have a VPortal connection after a file is saved VPortal takes the file stores it on the server where VPortal is installed and empties the OutBox If you do not have a ...

Страница 20: ...ey have identical file names 2 Click Apply Viewing All Stored Documents on the Computer You can examine documents processed as input to the system documents saved as output documents and BMP files used for ad campaigns To view documents on your computer 1 Select the Document folders tab 2 Click Explore InBox OutBox AdvBox The path to the relevant documents opens 3 You can identify a particular doc...

Страница 21: ...s notification area and selecting Configure Viewing the Document After Saving By default VPort does not display the document after it is signed and sealed as PDF or TIFF To change the default so you can automatically view documents upon saving 1 In the VPort Agent tab select Auto launch after signing 2 Click Apply These are the display options Review document after it is saved Fit the document to ...

Страница 22: ...he Document Monitor window expands to fill the entire screen Display the page on the Document Monitor o Keep the width of the actual page default You may have to shift the page to the right and left to see all the content o Fit the document to the width of the Zignature Pad o Zoom the document to the defined width percentage TIP Use the mouse wheel to scroll inside the page Customizing the Documen...

Страница 23: ...ents are always shown on the Zignature Pad Turning off Zignature Pad after Idle Time You can save electricity and wear on the Zignature Pad By default the screen stays bright even when idle but if the Zignature Pad is not displaying a document you can set it to turn off after a defined number of seconds have elapsed 1 In the VPort Agent tab select Tablet power saver 2 Set the number of seconds of ...

Страница 24: ...ument Monitor Viewing VPort Agent Activities To continuously show the VPort Agent GUI 1 In the VPort Agent tab deselect Run VPort Agent log minimized 2 Click Apply To take a quick look at the GUI when Run VPort Agent log minimized is not selected 1 In the Windows notification area select the VPort Agent icon 2 Right click and select Show log Signature Options Verifying Documentation Security 10ZiG...

Страница 25: ...certificates click Certificate Details the Trust tab Add to Trusted Identities and OK Defining Signature Areas for Expert Users The default method for using the Signature Wizard on the fly is the novice method Experts can try another approach WARNING Using the expert method you cannot move or resize the red box 1 In the Document monitor tab select Signature Wizard mode Expert 2 Click Apply 3 In th...

Страница 26: ...ancel document or click the Cancel button on the Zignature Pad The document closes and the Zignature Pad returns to displaying the logo or commercials Print Options NOTE You can change most of the print configuration settings by right clicking the VPort Agent icon in the Windows notification area and selecting Configure Sharing Zignature Pads You can share Zignature Pads within your organization 1...

Страница 27: ...nfiguration tab For example for high print quality select 300x300 dots per inch NOTE To improve the quality of printing signed PDF documents in Adobe Reader click File Print Advanced select Print As Image and click OK If the quality is still not good change the print resolution to 300x300 dpi Printing Automatically By default VPort does not automatically print the documents on paper once they are ...

Страница 28: ...nd send it a printout in PCL5 or PCL6 format from your printing source pcl6 871 exe will be activated At your workstation 1 Make a note of the IP address 2 Allow port 515 through the firewall in both directions At a remote location add a network printer The same method applies regardless of the remote operating system OS whether Windows RedHat mainframe AS 400 etc Example of configuration for Wind...

Страница 29: ...PCL5 or PCL6 print drivers that are part of the OS or already installed on the OS if that OS allows it Recommended drivers HP LaserJet 4000 series and HP Color LaserJet 2700 series which are installed with the Windows OS ...

Страница 30: ...o16 your_bmp_file_name Example VP24to16 File1 bmp Add one line for each BMP file 4 Run the runme bat file The file is converted in place 5 Ensure the Zignature Pad configuration Document Folders tab points to the folder containing the files The Advertisement Box can be located either locally or on a separate server with a mapped drive Preparing a List of Commercials In a text editor edit the file ...

Страница 31: ...files will be either located in one AdvBox folder or folder_name file_name structure can be used if some files are located in AdvBox sub folders The AdvBox can be located in a network folder It is not recommended to use an Internet connection to access a network folder The size of each BMP file is about 2MB so when files are copied over the Internet their size can slow down both commercial showing...

Страница 32: ...horized Zignature Pad service representative may ask you to access To view past events navigate to these locations o C Program Files x86 10ZiG VPort logview exe OR o C Program Files 10ZiG VPort logview exe To view the events in real time o In the VPort Agent tab select Show log of all modules NOTE For troubleshooting see the last section of this guide To see a log of the Document Monitor activity ...

Страница 33: ...n Batteries To replace batteries 1 Remove the battery compartment cover 2 Install one AAA battery with the positive facing up 3 Replace the battery compartment cover Warning Do not attempt to open the digital pen This may cause the pen to malfunction and is not covered by the warranty Updating Software To determine which 10ZiG VPort software version you are running Open the Document Monitor and cl...

Страница 34: ...rage Areas To clean out the backup folders occasionally and make room on the computer 1 In the Document Folders tab click Explore InBox 2 Click the Backup folder 3 Highlight the folders corresponding to the dates you do not want to keep 4 Delete them 5 Do the same for Explore Outbox Uninstalling the Software Suite To uninstall the drivers and all software components 1 Disconnect the Zignature Pad ...

Страница 35: ...id not stop in time Fix Continue the installation uncheck Run 10ZiG VPort on the last screen and re run the setup After Installing Unable to Load LIBUSB DLL Error Symptom After installing the 10ZiG Software Suite with a USB connection an error message appears Unable to load LIBUSB DLL Cause The Start 10ZiG VPort checkbox was selected during installation This error message is shown by the VPort Age...

Страница 36: ...ature Pad printer properties were possibly changed in such a way that prevents creating TIFF files compatible with Zignature Pad Open Printer Properties click the Additional tab Additional Properties TIFF tab Ensure these values Save to TIFF selected TIFF options Bits per Pixel 24bits true color Grayscale not checked Multipage not checked Compression Lempel Ziv Welch 4 Once these values are set cl...

Страница 37: ...l the USB driver on the VPort installation CD browse to Support Fix 7 Under Start right click Computer and select Manage Under Computer Management select Device Manager Under 10ZiG Zignature Pad devices click the right arrow If you do not see 10ZiG Zignature Pad devices apply these fixes trying to establish a connection after each one Document Not Shown on Pad Symptom When printing to the 10ZiG Zi...

Страница 38: ...ation Solution One or the other or steps 1 In the Task Manager check if VPDAgent exe with user SYSTEM is running If not check if the VPDAgent service in the list of Windows services is started If not start it If yes re run the 10ZiG Zignature Pad setup If the VPDAgent exe is running proceed with option 2 2 Open the 10ZiG Zignature Pad printer properties click the Advanced tab and ensure Keep print...

Страница 39: ...the Windows notification area and select Calibrate from the right click menu 4 Fix the calibration 5 If this doesn t help contact an authorized Zignature Pad service representative Documents Loading Slowly on Zignature Pad Symptom Documents are arriving very slowly on the Zignature Pad Cause It may take time to run commercials from a distant server or running the commercials may require too much c...

Страница 40: ...lick Yes on seeing the restart prompt and try to print again For earlier versions upgrade to the more recent software and firmware versions or define 300 DPI in the VPrint configuration tab Digital Pen Malfunctioning Symptom The pen stops responding or responds strangely Cause 1 The batteries may be dead Fix 1 Replace the batteries Cause 2 You may have been pressing the buttons on the pen Fix 2 Av...

Страница 41: ... data Fix None this is normal behavior Output is Displayed Incorrectly or Negative response Message Symptom Large documents may cause the Negative response message to appear or VPort may display your document incorrectly Cause Your document is particularly long or heavy Fix Break the document into two See Split Large Documents In Adobe Reader At least one signature has a problem Symptom When viewi...

Страница 42: ...ATURE PAD_IP_ADDRESS Missing Buttons on Document Monitor Symptom Specific toolbar buttons are not visible on the Document Monitor Cause They are disabled Fix See Configuring the Toolbar No Cancel Button on the Zignature Pad Symptom The user cannot see a Cancel button on the Zignature Pad Cause The button is not enabled for the Zignature Pad Fix Enable the button in the VPort Agent tab ...

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