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Recovery Mode on Yealink IP phones                                                                                                               

1

 

Overview 

This guide shows how to use recovery mode to get your phone ready when it fails to start up. 

There are four recovery modes: 

1.

 

Using HTTP server 

2.

 

Using TFTP server (not applicable to CP960 IP phones) 

3.

 

Using USB flash drive (only applicable to MP54/MP56/MP58/VP59/SIP-T58A/T57W/T54W/ 

T53W/T53/T53C/T48U/T48S/T46U/T46S/T43U/T42U/T42S/T41S/CP920/CP960 IP phones) 

4.

 

Running backup system 

Generally, when a Yealink IP phone is powered and connected to the network properly, it will start up 

successfully and get ready for you to use. In case, the IP phone is accidentally powered off when 

upgrading, the system data in the flash may be damaged and this makes the IP phone fail to start up. 

Therefore, we strongly recommend that do not unplug or remove the power when the phone is 
updating firmware or configurations

.

 

Getting Started 

Before using recovery mode to get the IP phone ready, the following steps are required: 

1.

 

Preparing the Firmware and other Resource Files

 

 

2.

 

Configuring the HTTP Server

Configuring the TFTP Server

 o

Connecting the USB Flash Drive to the 

IP Phone

 

Preparing the Firmware and other Resource Files 

For the firmware and other resource files, you can ask your Yealink reseller. 

Different phone models require different resource files to be used for recovery mode. Some just need the 

firmware, while others need extra files like “

.bin

” or “

.rfs

” in addition to the firmware. 

The filename of the firmware used for recovery mode is strictly required. For example, to use recovery 

mode on SIP-T46G IP phones, you must rename the firmware file as T46.rom. 

For more details about the firmware name and required resource files, refer to the following table: 

Phone Model 

The Resource Files Required 

Description 

SIP-T19(P) E2 

T19P_E2.rom, T19P_E2.bin, and T19P_E2.rfs 

 

SIP-T21(P) E2 

T21P_E2.rom, T21P_E2.bin, and T21P_E2.rfs     

SIP-T23P/G 

T2x.rom, T2X.bin, and T2X.rfs 

 

Summary of Contents for SIP-T19(P) E2

Page 1: ...ns Getting Started Before using recovery mode to get the IP phone ready the following steps are required 1 Preparing the Firmware and other Resource Files 2 Configuring the HTTP Server Configuring the...

Page 2: ...T42 rfs manufactured before May 10th 2013 SIP T46G T46 rom T46 bin and T46 rfs SIP T48G T48 rom T48 bin and T48 rfs SIP T42U T42U rom T42U bin and T42U rfs Note New factory phones running V86 firmware...

Page 3: ...CP860 rom CP860 bin and CP860 rfs CP920 CP920 rom CP920 bin and CP920 rfs Note New factory phones running V86 firmware version no longer need bin and rfs files CP960 CP960 rom CP960 bin and CP960 rfs...

Page 4: ...iles com get hfs html If there is a HTTP server installed on your local system you can skip this section and go to the next Procedures 1 Create an HTTP root directory on the local system 2 Place resou...

Page 5: ...pplication 4 Click the button to locate the TFTP root directory from the local system 5 Select the local IP address from the Server interface drop down menu Take a note of the server IP address e g 10...

Page 6: ...P phones step by step For Dual System Devices This section is only applicable to SIP phone series including SIP T58W SIP T42U SIP T43U SIP T46U SIP T48U SIP T57W SIP T54W SIP T53W SIP T53 SIP T53C CP9...

Page 7: ...P T31P SIP T31G SIP T33P SIP T33G SIP T41S SIP T42S SIP T46S SIP T48S SIP T58A CP960 and CP920 This feature can only be supported on new factory phones running firmware version 86 or later Procedures...

Page 8: ...hen upgrading successfully Note 5 If the IP phone fails to upgrade the LCD screen will indicate the failure The user can repeat the recovery mode procedures to try again For CP920 IP phones you need t...

Page 9: ...Speakerphone key and reconnect the power adapter to trigger the recovery mode Do not release until the recovery mode wizard appears on the phone LCD screen Note 2 Enter the desired values in the IP Ad...

Page 10: ...epeat the recovery mode procedures to try again The LCD screen prompts Update Fail Please reboot when failing to upgrade You need to press for SIP T19 P E2 IP phones for SIP VP T49G IP phones for SIP...

Page 11: ...in the same subnet as the TFTP server 3 Press on the remote control to complete the recovery mode The video conferencing system will download and upgrade the firmware from the TFTP server After upgra...

Page 12: ...he static IP address on your local PC It must be configured as below 2 Click OK twice to save the settings 3 Long press for W52P W56P base or for W60B base and reconnect the power adapter to trigger t...

Page 13: ...u The W80DM W80B uses 192 168 0 23 as its default IP address so you need to configure a static IP address for your local PC where you have the TFTP server installed Procedures 1 Configure the static I...

Page 14: ...ice on the DHCP server in the list of registered DHCP clients For W90DM W90B For the W90DM W90B there is no screen to show information for you The W90DM W90B uses 192 168 0 23 as its default IP addres...

Page 15: ...HCP server in the list of registered DHCP clients Using Recovery Mode on Yealink IP Phones USB Flash Drive This section introduces how to perform recovery mode using USB flash drive on Yealink IP phon...

Page 16: ...USB flash drive should be FAT32 The USB flash drive has been successfully connected to the IP phone The resource files are correctly renamed and placed on the USB flash drive Repeat the recovery mode...

Page 17: ...ding successfully the touch screen prompts Initializing 3 If the IP phone fails to upgrade the LCD screen will indicate the failure You need to check and make sure The file system of the USB flash dri...

Page 18: ...Recovery Mode on Yealink IP phones 18 Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to doc yealink com...

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