Expectation Setting Document for
DocuColor 4 CP
Terms and product names used in this document may be trademarks or registered
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Trademarks of their respective companies and are hereby acknowledged.
Vers. 2.4 dated: 9/29/99 AML, RD
The Xerox DocuColor 4 CP
The Xerox DocuColor 4 CP is a network-ready color laser copier/printer, providing benchmark
image quality. The following information will describe the printing system and specifications for
the print engine as well as the embedded Electronics for Imaging (EFI) controller.
Installation
Physical delivery and setup of the DocuColor 4 CP will be performed by a Xerox authorized
Delivery/Removal carrier. The carrier will install and perform a test of the DocuColor 4 CP. The
carrier will review the “Getting to Know your Product” package with the customer; and provide
software/documentation to the customer. The DocuColor 4 CP was designed for easy
installation, so customers can do it themselves.
The customer is responsible for
:
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Installing the DocuColor 4 CP on their network
•
loading client software (print drivers and utilities)
Customer Training
There is no formal customer training for the DocuColor 4 CP. Copy and print functionality are
intuitive and easy to use. A comprehensive set of documentation is included with the
DocuColor 4 CP. They provide an overview of the product and answer specific customer
questions.
Customer Support
The Xerox Customer Support Centers are available to provide general information, answer
questions and take service calls. You can reach the Customer Support Center at the following
toll-free phone numbers:
United States
1-800-821-2797
Canada
1-800-939-3769
To order Customer Replaceable Units, Dry Ink, paper and other thruput materials:
United States
1-800-822-2200
Canada 1-800-668-0199
Print Volume Range
The DocuColor 4 was designed to provide benchmark image quality and performance for its
product class. This product is designed for operation in the range of 3,000 to 5,000 prints per
month.
We expect 50-75% of this volume to be color prints.
The number of prints between service calls on a digital color printer is highly dependent on
customer expectations of quality and the use of applications and thru-put materials. At an
average usage of 3,000 prints per month, it is expected that service will be required about once
every 20,000 - 25,000 prints.
