10
12
14
16
For a full refund the product(s) must be:
1.
In an undamaged condition and must be in a re-saleable condition with the original
packaging.
2.
No more than 2 cartridges in Starter Kits may be used.
3.
All consumable items are sold in sealed containers. A refund can only be offered, in
accordance with the Consumer Contracts Regulations and Health and Safety
Regulation, on these items if all the seals are intact and the items are unused. This
includes:
•
V2 Blank Cartridge
•
EX Blanks
•
V2 Pro Series 3 and V2 Series Pro Series 7 Liquid cartridges
•
V2 Pro Series 3 and V2 Series Pro Series 7 Loose leaf cartridges
•
V2 Pro Series 3 and V2 Series Pro Series 7 Wax cartridges
•
All Express Kits
•
All E-Liquids
•
All E-Liquid Sampler Packs
Send Your Returns to:
V2 Cigs UK, 1st Floor, 54 Broadway, Peterborough. PE1 1SB, UK.
DAMAGED OR DEFECTIVE GOODS
We do our best to ensure that your goods arrive in perfect working condition.
If your goods arrive damaged or defective please notify us as soon as practically
possible.
1.
Call our Customer Care Team on 01733 555 555 or email us on [email protected]
for a pre-paid postage label.
2.
Download and complete our RETURNS FORM
3.
Include the returns form with the item you are returning.
4.
We cannot process incomplete return forms
5.
We reserve the right to inspect and test any product that is returned to us on the basis
that it is damaged or defective.
6.
Should the returned items be found, after inspection and testing, to be damaged or
defective a refund or replacement product will be given within 14 days of agreeing that
you are entitled to a refund.
7.
Should we establish that you are not entitled to a refund or a replacement we will return
the items to you at your expense.
The Premium Electronic Cigarette and Vapouriser
11
13
15
//
RETURNS POLICY
We are committed to high standards of customer service and satisfaction and we are
confident of V2 Cigs and Vapour2 quality and taste we are therefore pleased to offer our
customers enhanced customer service terms.
Please read the instructions provided to you to ensure that you get the best possible use
of your product.
Our standard returns/refund policy is in accordance with the EU Consumer Contracts
Regulations (prior to 13 June 2014 the Distance Selling Regulations were applied) which
outlines your rights to cancel your order.
New legislation has come into effect in the UK from the 1st Of October 2015 and all
goods purchased on or after that date are subject to the rights outlined in the Consumer
Rights Act 2015.
We want you to be satisfied and happy with your electronic cigarette or
vaporizer. If you need help using your e-cig batteries, cartridges, e-liquid or
vaporizer we can give you the best service if you call our dedicated Customer
Service team on 01733 555 555 or via email on [email protected].
“No Quibble Money Back Guarantee”. (Available only to aged 18+)
Cancelling Your Order and Claiming Your Refund
If you are not entirely satisfied with your purchase you may return it on our 14 day “No
Quibble” policy and we will give you a refund for the value of the goods purchased.
1.
Notify us within 14 days from receipt of your purchases that you wish to return them.
2.
Download and complete our
RETURNS FORM
3.
Include the completed Returns Form with your purchase
4.
We recommend that you return your purchase to us via recorded delivery and that
you retain proof of postage.
5.
We are unable to process incomplete Return Forms.
6.
You should get your refund within 14 days once it has been agreed that you are
entitled to a refund.
7.
The cost of the return postage should be paid by you.
8.
The cost of the return postage will be refunded to you in the event that we agree that
the items are faulty.
1
Thank you we appreciate your business
Please take a moment to read the information that is pertinent to your purchase.
Vapour2 UK
From December 2014 V2Cigs is rebranding to Vapour2 in Europe. The same customer
service oriented people will be looking after you, and delivering the same great products.
Nothing is changing apart from the name.
V2 has a firm policy, in line with current legislation, that we do not sell any product or
associated product to anyone under the age of 18 when we are aware that the individual
is not 18 or over.
//
IMPORTANT INFORMATION:
BATTERIES
Page 2-6
ALL ABOUT YOUR E-LIQUIDS
Page 6-7
FILLING BLANKS AND CARTRIDGES
Page 7-8
REFILLING EX CARTRIDGES
Page 9
CARTRIDGE DIAGNOSTICS
Page 9-10
PORTABLE CHARGING CASE
Page 10
V2 PRO SERIES 3 PRO VAPOURISER
Page 11
V2 PRO SERIES 7 PRO VAPOURISER
Page 11
RETURNS POLICY
Page 12-16
Most problems with V2 products are traced back to incorrect use and care of the
product. In order for you to have the best possible vaping experience we recommend
reading through the pertinent information.
Failure to follow the instructions and recommendations about your purchase may
compromise the quality of the product performance.
It may also affect any potential return claims.
//
V2 SERIES 3 PRO VAPOURISER
Please unpack your kit very carefully. Do not pull the USB charger out of the packaging.
This will damage your USB charger. Please push it out from the other side of the
packaging. Please read your instruction manual. We recommend that you charge your
Pro Series 3 and 7 using the wall plug.
Some additional diagnostics
If your V2 Pro is not holding charge start at the wall:
1.
Check that the wall adapter is working. You can use an Iphone plug as well.
2.
Check the magnetic USB charger is not faulty. When it is plugged in and fully
functioning the tiny blue light on the magnetic section goes blue. It stays on the whole
time it is plugged into a functioning wall plug. Please check this BEFORE you connect
the Vapouriser. You will not see this blue light if you have the V2 Pro connected.
3.
If the blue light on the USB charger does not come on and STAY on it is the USB
charger that is faulty and we need to send you another one.
4.
If the blue stays on connect the V2 Pro to the USB charger.
5.
We recommend that you lock the device before charging. You do this by pushing
the little button on the front 3 times.
6.
Around the base of the V2 Pro a red light will pulsate. If the red light is pulsating it is
TAKING the charge.
7.
If the light around the base goes GREEN after a short period of time…leave it charging
for a MINIMUM of 2 hours. An empty V2 Pro needs a minimum of 2 hours to be fully
charged.
8.
If this does not resolve the problem then it is your Vapouriser that is faulty.
9.
Your V2 Pro Series 3 needs recharging when the white LED light at the bottom of the
V2 begins a set of double blinks that dim off gradually.
10.
Change your liquid cartridge 15-20 refills. Overuse of the cartridge could damage your
V2 Pro Series 3.
11.
Change your Loose Leaf Cartridge every 3 to 4 months but please consult website
for the complete instructions.
//
V2 SERIES 7 PRO VAPOURISER
To enjoy your Pro Series 7 please pay special attention to the following:
1.
There are different temperature settings for the loose leaf cartridge. It is important
that you select the correct temperature setting.
2.
Your liquid and Loose Leaf cartridges need to be replaced regularly.
3.
Please note the mouth piece is fairly delicate so remove it gently and per the instructions.
4.
Pay special attention to following the correct procedure for refilling the liquid cartridge.
Doing this incorrectly can lead to liquid in your mouth.
5.
Please clean your kit regularly with cotton buds including your cartridges.
FOR NON EU CUSTOMERS:
Please notify us within 7 days of receiving your purchase,
return the goods to us and we will give you a store credit for the cost of postage.
FAULTY PRODUCTS OR PRODUCT FAILURE
In the unfortunate event that a product fails within 30 days of your purchase being received:
1.
Stop using the product as soon as you become aware that there is a fault.
2.
Notify us as soon as practically possible.
3.
Please complete and download our Returns Form
4.
Include the completed returns form with the purchase you are returning.
5.
We cannot process incomplete return forms.
6.
We recommend that you return your purchase to us via recorded delivery and that
you retain proof of postage.
7.
We reserve the right to inspect and test any product that is returned to us on the
basis that it is faulty or has failed.
8.
In order to establish the fault we will conduct through tests on the product. In most
instances we will take photographs of the returned products.
9.
Should we find that the product is faulty we will offer you a replacement. This does
not alter your right to a full refund if you prefer.
In the event that the tests show the product to be in good working order or that the
product has been damaged by misuse, physical abuse or incorrect operation in a
manner that is inconsistent with the specified use, we will return the product to you at
you cost.
Replacements for Batteries are limited to a maximum of 3 replacements per order for 3
months after the original purchase.
This applies to:
•
Classic V2 batteries
•
Ex Series batteries
•
Vapor Couture batteries
Refunds or replacements for Pre-filled cartridge packs will be given if a maximum of 2
cartridges have been used from each pack.
Your statutory rights are not affected.
V2 Pro Limited Warranty
The V2 Pro Limited Warranty is offered to original purchasers who have acquired their V2
Pro product from www.buy2cigs.co.uk. If you purchased your V2 Pro product from a store,
please return the product to that store.
We warrant that your V2 Pro product will be free from defects in material and workmanship
under normal use and service for six months. The V2 Pro Limited Warranty applies only to
V2 Pro electronic components.
This warranty does not apply to Cartridges.
If your cartridge needs to be replaced, you MUST dispose of it yourself.
DO NOT SEND
ANY CARTRIDGES, NEW OR USED, TO V2Cigs UK
, unless we specifically request
this. You will receive no compensation for returned cartridges and will be solely responsible
for the cost of shipping. Any cartridges returned to V2Cigs UK will be immediately destroyed.
This warranty does not cover any defects or costs caused by:
•
Modification, alteration, repair or service of this product by any persons or company
other than www.buy2cigs.co.uk;
•
Physical abuse to, or misuse of the product or operation thereof in a manner
inconsistent with the use indicated in the V2 Pro User Guide; or
•
Any use of the product other than that for which it was originally intended (i.e. the use of
unapproved accessories, like non-compatible V2 Pro chargers or power adapters).
Any express warranty not provided herein, and any remedy other than the warranty
contained herein that might arise by interference or operation of law, is hereby excluded
and disclaimed including the implied warranties of merchantability and of the fitness for a
particular purpose. Replacement or repair of product is your exclusive remedy under this
warranty.
The V2 Pro Limited Warranty is limited to a maximum of one (1) replacement on any given
order. The item must be defective (this is not an exchange system), and will be replaced
with an equal item from available inventory.
Subject to the above warranty, in the event that your V2 Pro device fails to operate
satisfactorily, contact our customer service department for replacement instructions. You
must speak with a customer service representative before sending your V2 Pro electrical
components for replacement. Components sent without first contacting a representative
will not be eligible for replacement.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET
FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND
CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
ANY EXPRESS WARRANTY NOT PROVIDED HEREIN, AND ANY REMEDY OTHER
THAN THE WARRANTY CONTAINED HEREIN THAT MIGHT ARISE BY INTERFERENCE
OR OPERATION OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF THE FITNESS FOR
A PARTICULAR PURPOSE. REPLACEMENT OR REPAIR OF PRODUCT IS YOUR
EXCLUSIVE REMEDY UNDER THIS WARRANTY.
Should you have any questions regarding our Limited Warranty or need to request a
replacement on an electrical component, please contact our Customer Service Department
at: +44 1733 5555 555.
YOU MUST BE OF LEGAL SMOKING AGE TO BUY AND/OR USE ANY V2 PRO.
Sometimes the netting on the inside of the cartridge is too close to the heating
element. You can actually pop the top off (gently with a bobby pin) and pull it away a
little bit from the heating element (move the netting away from the centre). The netting
is what holds the fluid in the cartridge.
Once the cartridge begins to taste burnt usually the cartridge is no longer
usable as the burnt taste will linger in the cartridge
If the battery is not properly charged it will not product the right amount of vapour and
can produce bad effects as burnt taste, harshness, & little vapour.
//
PORTABLE CHARGING CASE
There is a user manual in your box.
Charging your case (PCC)
Connect the PCC to your computer with the included
USB cord. You can also connect the USB to a wall
adapter. When charging, the blue “CASE” indicator
lights will turn on. When all 5 lights are blue, your PCC
is fully charged.
Charging your V2 E-cigarette Battery
Open the PCC and screw in your V2 e-cigarette
battery. Press the button on the outside of the case
for 3 seconds until the red light turns on and begins to
blink. The PCC is now checking the amount of charge
on your e-cigarette battery. The red “CIG” indicator
lights will turn on to show charge amount. When all 5
lights are red, your battery is fully charged. The PCC
is capable of charging many USB compatible devices
including Cell Phones, MP3 players, PDAs, cameras
and many more portable electronic devices.
TIPS:
•
You can check your PCC charge status at any time by tapping the button above the
indicator lights. The “CASE” indicator lights will automatically shut off.
•
To check the charge status of your e-cigarette battery, press and hold the button
above the indicator lights for 3 seconds.
•
Your PCC is charging when the “CIG” indicator lights are on.
STANDARD PCC OUTPUT
DC4.2V, 200mA with battery
capacity of 1200mAh
PCC XL OUTPUT
DC4.2V, 200mA with battery
capacity of 2300mAh
