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© 2013 UTC RETAIL

 

11823040 Rev A 

 

 

3170 Touch Screen POS Workstation 

INSTALLATION GUIDE: Rear Customer Display (RCD) 

Congratulations on your purchase of UTC RETAIL’s innovative 3170 Touch Screen POS Workstation 
Rear Customer Display! Designed for the 3170, the RCD is as user-friendly as it is customer-friendly. 
The display features selectable baud rates, 180° display rotation and 20° tilt. 

The 3170 RCD uses a standard serial interface, a 2 line by 20 character vacuum fluorescent display 
and has four programmable display intensities. 

This guide is designed to help you efficiently assemble, install and test the UTC RETAIL 3170 RCD. 

 

3170 RCD Display Components 

You will find the following components inside the 3170 RCD box: 

 

RCD head and pole with attached cable 

 

RCD pole adapter 

 

DB9 to RJ45 adapter 

Product Safety 

DANGER: High Voltage 

 

This unit contains high voltage. There is a risk of electrical shock if the case is opened. If service is required, contact an 
authorized service agent or UTC RETAIL at 1-800-349-0546. 

WARNING: Access to Internal Components 

 

All access to internal components of the 3170 workstation or the 3170 RCD is restricted to Authorized Service 
Personnel only. Opening the case or service by anyone else will automatically void the warranty on this product. 

WARNING: Electrical Shock 

 

Use caution when connecting cables. To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits 
to telephone-network voltage (TNV) circuits. Local Area Network (LAN) ports contain SELV circuits, and telephone 
ports contain TNV circuits. Some LAN ports and some telephone ports use RJ-45 connectors. 

CAUTION: 

 

Damage to the logic module components may occur if AC power is not removed from the product prior to attaching any 
accessories. 

CAUTION: 

 

Do not 

hot plug to the rear panel serial ports. Turn off the 3170 Unit before connecting serial port cables. 

CAUTION: 

 

Do not 

use the Magnetic Stripe Reader (MSR) unit as a handle when moving or carrying the 3170. 

Summary of Contents for 3170 Series

Page 1: ...of electrical shock if the case is opened If service is required contact an authorized service agent or UTC RETAIL at 1 800 349 0546 WARNING Access to Internal Components All access to internal components of the 3170 workstation or the 3170 RCD is restricted to Authorized Service Personnel only Opening the case or service by anyone else will automatically void the warranty on this product WARNING ...

Page 2: ... the side cooling vents On both sides remove the screw that was hidden by the rubber plug From the rear of the machine press in the tab on both sides of rear cover unlocking the rear cover from the front panel Pull the rear cover straight back then lift it off the machine Being careful not to scratch the cover turn it over and hold it in your lap Locate the plastic knockout and its tabs on the bac...

Page 3: ...re also known as COM ports the remainder of this manual will assume COM2 is the port being used The 3170 RCD requires 5VDC on pin 9 of its serial cable and the 3170 standard configuration has COM2 COM3 and COM4 ports setup to provide 5VDC to pin 9 If you have not modified this standard configuration continue the installation at the Attaching the RCD Head section of this document If the RCD will be...

Page 4: ...otherboard pin 1 on each terminal block is indicated by the small circle on the board Now use the tables seen below to select the jumper setting for JP3 or JP4 For 5V COM1 move the jumper to 3 4 location for COM2 move the jumper to the 9 10 location For 5V COM3 jumper 1 2 on JP4 for COM4 jumper 5 6 ...

Page 5: ...apter into the COM port matching the port selected in the Configuring the COM Ports section The photo to the right shows the connection to the COM2 jack Secure the assembly to the chassis using the two attached locking screws Insert the plug from the RCD head into the DB9 RJ45 adapter it will lock into place Reattach all the cables disconnected at Preparing the 3170 Workstation Configure COM3 COM4...

Page 6: ...rt HyperTerminal Look on the Start menu All Programs Accessories Communications HyperTerminal If necessary answer the question regarding default telnet program If necessary put in your local area code Accept the Phone and Modem Option presented or edit it as desired ...

Page 7: ... 2013 UTC RETAIL 7 11823040 Rev A Enter a Connection Description Select the COM port to which you connected the RCD ...

Page 8: ...on the right When you click OK the form will disappear and the software will connect to the RCD Click the Disconnect icon Click the Properties icon Click the Settings tab and then the ASCII Setup button Check the Echo typed characters locally box and the Send line ends with line feeds box On the main page click on the Call icon ...

Page 9: ...to change baud rates or parity You have completed the installation of the 3170 RCD If you experience problems with any of the components of the RCD see the Troubleshooting Procedures section below Troubleshooting Procedures The following table presents symptoms and solutions for problems potentially encountered when installing the 3170 RCD Symptom Solutions The display does not have power Ensure t...

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