Unify OpenStage WL3 Plus Administration Manual Download

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OpenStage WL 3 / OpenStage WL 3 Plus

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WLAN Handset

Administration Manual

A31003-M2000-M100-3-76A9

Summary of Contents for OpenStage WL3 Plus

Page 1: ...OpenStage WL 3 OpenStage WL 3 Plus WLAN Handset Administration Manual A31003 M2000 M100 3 76A9...

Page 2: ...scriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provid...

Page 3: ...be found in other sections of this document The cross references are colored blue and linked to the relevant place in the document example see section 12 Document History on page 80 Positioning your...

Page 4: ...3 Installation with WinPDM 12 4 4 Installation using the Handset s Admin Menu 14 4 5 Configure a Handset with a Template 14 4 5 1 Create a template 14 4 5 2 Apply a Template to a Handset with a Numbe...

Page 5: ...gs 30 6 2 1 Automatic IP Address Settings 30 6 2 2 Static IP Address Manual Settings 30 6 3 Network Settings 30 6 3 1 SSID 30 6 3 2 Voice Power Save Mode 31 6 3 3 World Mode Regulatory Domain 31 6 3 4...

Page 6: ...ttings 52 6 9 1 Common Alarm Settings 52 6 9 2 Push Button Alarm 52 6 9 3 Call Predefined Number without Sending Alarm 53 6 9 4 Test Alarm 53 6 9 5 Man down and No movement Alarm 54 6 10 Telephony 54...

Page 7: ...l Channels 65 7 2 2 Scan a Specific Channel 65 7 3 Range Beep 66 7 3 1 Configurable RSSI Threshold 66 7 3 2 Range Beep on a Configurable RSSI Threshold 66 7 4 Location Survey 66 8 Handset Internal Web...

Page 8: ...9 C 4 Parameter download 90 C 5 Using Easy Deployment together with Client Certificate Distribution 91 C 5 1 The Ascom Service Discovery Protocol ASDP Explained 91 C 5 2 DHCP Vendor Options Explained...

Page 9: ...system The document describes the settings needed to make the handset function in a VoWiFi system and is targeted at the following personnel System Administrator Service Technician The handset is firs...

Page 10: ...t AP is involved AES Advanced Encryption Standard ALS Acoustic Location Signal AP Access Point BSS Basic Service Set A WLAN with at least one AP that is configured for it BSSID Basic Service Set Ident...

Page 11: ...Services are predefined functions such as Phone Call Send Data Send Message etc that are accessible from the Service menu SIP Session Initiation Protocol SSID Service Set Identifier User friendly nam...

Page 12: ...alities such as messaging and alarm respectively WPA WPA2 Wi Fi Protected Access 2 Security method based on 802 11i standard for wireless networks data protection and network access control WSG OpenSt...

Page 13: ...case done using the DP1 Desktop Programmer cradle connected over USB WSG The WSG handles all communication between the WLAN and its built in Device Manager Before installing the handset make sure the...

Page 14: ...de and configure a large amount of handsets simultaneously Another benefit is that the collection of the handsets from users is not needed The WinPDM configures one handset at a time The handset is in...

Page 15: ...ndset 3 2 1 Over the Air There is no external equipment required besides the Device Manager application in the WSG and the VoWiFi system Proceed with 4 Installation of WLAN Handsets on page 8 Figure 3...

Page 16: ...rred to as Over The Air OTA management where parameters changes are updated over the WLAN A WLAN connection and the Device Manager application WSG is used to configure the handsets Prerequisites for C...

Page 17: ...PDM on page 13 for more information 4 1 Handset Installation in the WLAN System using Easy Deployment With the Easy Deployment procedure handsets are installed without the need for the WinPDM Handsets...

Page 18: ...arameter version drop down lists select the corresponding device type and parameter version to use respectively 5 In the Name field enter a descriptive name for the template 6 Click OK 7 Set the follo...

Page 19: ...NOTE The device type and parameter version must match the handsets to be used to apply the template 5 In the Prefix field enter the numbers prefix if needed 6 Create a range of numbers by selecting t...

Page 20: ...handset keypad or when editing parameters in the Device Manager in the Depending on what is changed and where the change is done the parameters are synchronized to or from the handset Those changes ar...

Page 21: ...rs Network settings1 located under Network Network A B C or D 8 Create another template see 4 5 1 Create a template on page 15 with the common handset settings applicable to all handsets exclude the n...

Page 22: ...handset has been configured press Menu select Settings and enter 40022 2 Set the following parameters Network settings1 located under Network setup VoIP settings2 located under VoIP WSG settings3 if...

Page 23: ...ng the selected handsets are shown Select the template you want to apply and click OK The template is applied The number of parameters in the template affects the time it takes to apply the template t...

Page 24: ...it is synchronized each time it is connected to the WinPDM The synchronization transfers parameter changes between the handset and the WinPDM and vice versa as follows If a parameter has been changed...

Page 25: ...ement of Handset with WinPDM Only on page 26 5 1 1 Configure Spare Handsets without a Number in Large Systems In large systems where WSG is used it is recommended to configure a few spare handsets wit...

Page 26: ...he benefit is that the handsets do not need to be collected by the administrator since the software upgrade is performed over the air To upgrade the software using TFTP perform the following 1 If need...

Page 27: ...by the administrator because the software upgrade is performed over the air OTA 1 Open the Device Manager in the WSG 2 Open the Devices tab and select the handsets to be upgraded 3 Right click and cl...

Page 28: ...t is logged on to the WinPDM after the first time no automatic check for licenses is done Synchronize the WinPDM and license server as follows Select the Licences tab Right click the handset in the li...

Page 29: ...use The serial number s must be manually entered in the License Web to get the corresponding license key for the handset The license key must also be manually entered in the handset See the online hel...

Page 30: ...e the handset in the Desktop Programmer DP1 cradle 3 In the Device tab mark the handset to be factory reset Note that the handset must be online 4 In the Device menu select Factory reset Alternatively...

Page 31: ...t Move Licenses in WSG Both the broken handset and the spare handset must be of the same device type and have same functionality license 1 In both handsets press 34 in idle mode and select License to...

Page 32: ...window select the WL3 that should receive the license Press OK 11 The broken handset restarts and has now become a WL3 Switch the broken handset off The handset appears as offline in the Device Manage...

Page 33: ...last stored settings for the broken handset in the WSG are transferred to the new handset Replace and Move License using WinPDM and WSG The broken handset and the spare handset do not have the same de...

Page 34: ...is used in small VoWiFi systems or when WSG is not available If the broken handset and the spare handset have the same device type and functionality license see Replace without Move Licenses using Win...

Page 35: ...rameter changes 6 Place the broken handset in the Desktop Programmer DP1 cradle 7 In the WinPDM select the Licenses tab 8 Right click the broken handset and select Move license 9 In the Move license w...

Page 36: ...updated and apply the template The handsets are automatically updated from the WSGand can be restarted depending on which parameters are changed 5 5 Perform a Security Upgrade using WSG This section d...

Page 37: ...tallation and Operation Manual Portable Device Manager Windows version TD 92712ENInstallation and Operation Manual OpenStage Wireless Service Gateway WSG TD 92442EN 5 7 Create a Configuration Backup I...

Page 38: ...Change Name of Network A handset can be configured for up to four different WLANs but only for oneWSG and one VoIP System The configured networks in WinPDM must have a SSID value to view them in the...

Page 39: ...be displayed 3 In the Phone IP address field enter the unique IP address for the handset 4 In the Subnet mask field enter the subnet mask 5 In the Default gateway field enter the IP address for the de...

Page 40: ...ng is World mode 802 11d The handset gets its regulatory settings from the AP If this is not supported by the AP then this has to be set in the handset as follows 1 Select Network Network A B C or D 2...

Page 41: ...lect Network Network A B C or D 2 In the 802 11 protocol drop down list select 802 11b g n 3 In the 802 11b g n channels drop down list select one of the following All 1 6 11 Advanced Advanced 802 11...

Page 42: ...B C or D 2 In the IP DSCP for voice and or IP DSCP for signaling drop down list select one of the following 0x38 56 Class selector 7 0x30 48 Class selector 6 0x2E 46 Expedited Forwarding default for...

Page 43: ...n method Do the following 1 Select Network Network A B C or D 2 In the Security mode drop down list select EAP FAST 3 In the EAP authentication user name field enter the user name for EAP authenticati...

Page 44: ...lick Close 3 Select Network Network A B C or D 4 In the Security mode drop down list select EAP TLS 5 In the EAP client certificate drop down list select the client certificate to use 6 In the Validat...

Page 45: ...m Charger on page 59 x x 6 10 12 Replace Call Rejected with User Busy on page 59 x 6 10 6 Emergency Call Numbers on page 58 x 6 5 17 Import Contacts on page 44 x 6 5 18 Company Phonebook on page 44 x...

Page 46: ...ds 1 Select Device Settings 2 In the Automatic lock time drop down list select desired time 5 10 20 30 seconds 1 or 3 minutes 6 5 4 Automatic key unlock 1 Select Device Settings 2 In the Automatic key...

Page 47: ...the parameters can result in lower sound quality and high sound level Evaluate carefully before applying Corded headset button 1 Select Headset General 2 In the Call with headset button list select o...

Page 48: ...r Show and indicate messages in charger Defines how incoming messages are displayed indicated when the handset is placed in the charger NOTE All incoming messages are affected by this setting that is...

Page 49: ...tings 2 In the Battery warning drop down list select one of the following Sound repeatedly Sound once Sound off 6 5 12 Shared Phone This setting defines if the handset is personal or shared The defaul...

Page 50: ...s setting can later be changed by the user 1 Select Device Settings 2 In the Language drop down list select the language to be used 3 If the downloaded language is selected it might be needed to selec...

Page 51: ...onal Shortcut Settings on page 43 Additional Shortcut Settings 1 In the Function drop down list select the function to be used Phone call Phone call Loudspeaker mode Call List Contact list Central pho...

Page 52: ...contains two items per row number and name The WinPDM WSG is used to import the phonebook file to the handset See Import Contacts in Installation and Operation Manual Portable Device Manager Windows...

Page 53: ...Phonebook on that server can be accessed from the handset 1 Select Device Message centre 2 In the Central phonebook field enter the number to the Central phonebook The number to be used is set to defa...

Page 54: ...search for telephone numbers in a central database on PC have a central telephone book on the WSG not PC based and to provide absence handling in the system 1 Select Device WSG 2 In the IP address fi...

Page 55: ...ssage alert during call Defines if a message alert should be played when receiving a message during a call IM option mode This parameter is used for older applications and sets that three soft keys ar...

Page 56: ...ng calls are displayed 6 8 1 Configure Message Alerts with Beep Codes The handset can map beep codes sent from a system an application to different message alerts There are several ways to treat the b...

Page 57: ...d Alert 2 In the Message alert drop down list select Enhanced beeps Custom sounds according to beep code The handset can play customized message alerts that are mapped to beep codes The message alerts...

Page 58: ...be used when playing the sound Map Beep Codes to Customized Sounds 1 Select Sound and Alerts Custom Message Alert 2 In the Beep code drop down lists select the customized sounds to be used for respec...

Page 59: ...isplayed while the message with priority 2 is put in the queue TTP for the message with priority 2 is paused and TTP for the message with priority 1 is started After 20 seconds TTP expires for the mes...

Page 60: ...the message with priority 1 The handset does not indicate when it shows the message again since it already has been shown and indicated once The message with priority 2 is placed in the queue After 80...

Page 61: ...down and No movement alarm 6 9 1 Common Alarm Settings These settings are common for all alarms sent from the handset 1 Select Alarm Common 2 In the Stored alarm data field enter data to be sent along...

Page 62: ...ng press The corresponding settings can also be configured for the push button when it is pressed twice or more alarm on multiple press Example of configuration 1 Select Alarm Common 2 In the Number f...

Page 63: ...larm is activated 45 60 45 No movement alarm Enables or disables the alarm Enabled Disabled Disabled No movement detection time Delay before the alarm is activated 5 255 s 30 Warning phase duration De...

Page 64: ...setting requires the CA certificate of the PBX certificate to be uploaded as root certificate It is also possible to turn off the validation of the server certificate if set to No Needed condition The...

Page 65: ...type defines type of hold to send when the handset puts a call on hold The selection depends on what types of hold the PBX support For more information about what types of hold the PBX support see the...

Page 66: ...en when the phone or key locks are active NOTE If emergency numbers of varying length are used care must be taken to ensure that longer numbers do not begin with the same digits and ordering used by a...

Page 67: ...ntre number field enter the number for the server NOTE The Voice mail call clears MWI drop down list is not used 6 10 9 Max number of Call Completions Specifies the maximum number of call back request...

Page 68: ...alog window in the handset display Reject call The call is automatically rejected No beep tone or dialog window occurs 6 10 14 Calling Line Identification Restriction CLIR The handset can be configure...

Page 69: ...d the number for Sunday is 0 Example North Carolina is located in the Eastern Time Zone Eastern Standard Time EST is 5 hours behind UTC StdOffset EST5 the Eastern Daylight Time EDT is 4 hours behind U...

Page 70: ...6 12 1 User Display Text Defines the text to be shown in the display in idle mode instead of the endpoint ID If nothing is entered in this text field the endpoint ID is displayed 1 Select Device Sett...

Page 71: ...ngs than Black also in call if the handset needs to be set to silent muted 6 13 Menu Operation 6 13 1 Hide Menu Items It is possible to hide menu items for the users To hide or show a menu item do the...

Page 72: ...page 42 6 14 Push To Talk PTT Group Call NOTE Applicable for WL3 Plus only To be able to configure a PTT session the following must be known The number to the PTT group defined in the WSG The PTT gro...

Page 73: ...TLS solution The following RTLS solutions are supported Cisco RTLS Solution To use the Cisco RTLS solution use a Cisco Mobility Services Engine and the handset must also be configured Ekahau RTLS Solu...

Page 74: ...2 11b g n channels or 802 11a n channels to All respectively For 802 11b g n channels it is strongly recommended to set back the handset to 1 6 11 before normal use For 802 11a n channels it is strong...

Page 75: ...figurable RSSI Threshold The RSSI threshold of the handset is set to 70 dBm default In the site survey menu there is the possibility to change the RSSI threshold This is useful if a specific area is d...

Page 76: ...two options to access the Site Survey Tool menu If the handset has been factory reset or not configured in idle mode enter 40022 select Site survey tool If the handset has been configured in idle mod...

Page 77: ...page In a web browser enter the handset s IP address to access the internal web administration page for the handset The IP address can be found in the handset s menu Settings Device info Network info...

Page 78: ...fo 2 Click on Troubleshoot 3 If needed enter administration user name and administration password to access further pages Default user name and password for an administrator User name admin Password c...

Page 79: ...nfo Network info User ID Show RSSI Scan all channels Scan selected channel Range beep Range beep level Location Survey On Off Select Rescan Channel On Off Level Network DHCP Mode Static IP SSID Open W...

Page 80: ...g table shows the LED indications that are used for the handset Information Code Software version 34 Software WLAN version 34 Software Hardware version 34 Hardware IP address 34 Network info Subnet ma...

Page 81: ...signal The handset is muted or ringer volume is set to silent or faulty handset Press and hold the Mute key or increase volume in the handset select Settings Sound Alerts Volume or contact the system...

Page 82: ...pacity 5 Use a spectrum analyzer and look for non 802 11 interference Battery life is bad DTIM might not be set correctly U APSD is not used Cisco Ekahau location client settings need to be changed 1...

Page 83: ...ireless sniffer configure it to the correct key and try to decode packets both from and to the handset 3 Check the Gateway address Try to ping the gateway from another PC 4 Check the WSGaddress Try to...

Page 84: ...ntication and encryption must match the settings in the system infrastructure 3 Check for 802 11d multi regulatory domain settings The handset software version 2 x x must be able to detect in which co...

Page 85: ...when all network connection is lost the handset will show Messaging only for quite some time because it discovers it has lost connection to the gateway much faster than it discovers loss of connectio...

Page 86: ...ess can be found in the handset s menu Settings Device info Network info 2 Click Troubleshoot Refer also to 8 1 2 Troubleshoot View on page 70 Phonebook is not available at the moment The phonebook is...

Page 87: ...N Handset TD 92932EN Data Sheet Portable Device Manager PDM Windows version TD 92635EN Installation and Operation Manual Portable Device Manager Windows version TD 92712EN Data Sheet OpenStage Wireles...

Page 88: ...13 Ver B Configuration Manual WL3 and WL3 Plus WLAN Handset 80 12 Document History 12 Document History For details in the latest version see change bars in the document Version Date Description A 7 No...

Page 89: ...Automatic key unlock Added 6 5 10 Prevent Calls from being saved in the Call list and added this also in 10 Troubleshooting Added that it s possible to turn off verification of server certificate for...

Page 90: ...12 6 Screen Saver Edited 6 10 8 Message Centre Number Added In charger message absent in 6 5 7 Actions when the Handset is Placed in the Charger Edited in section Additional shortcut settings in 6 5...

Page 91: ...in 10 2 Display Information Added that Beeps and Enhanced beeps are customizable Added TIP in 6 8 1 Configure Message Alerts with Beep Codes Added subsection B 1 Customize the default handset beeps i...

Page 92: ...parameter version that matches the software version installed on the handset Give the template a descriptive name The parameters that are not part of the template will be left unchanged on the handse...

Page 93: ...Locate the parameter file def or the package file pkg where the parameter file is included Ask you supplier 6 Click Open to import the file A 4 Import a Template 1 Open the WinPDM 2 Select File Impor...

Page 94: ...ed by a text string consisting of several elements Element Sub element Values Note Octave prefix 0 A 55Hz 1 A 110Hz 2 3 4 default 5 6 7 8 A 14080 Hz If no octave prefix is added the prefix 4 will be u...

Page 95: ...rever number of repetitions for example 2 repeats the melody string 2 times 1 Octave prefix 2 Vibration is turned on The handset vibrates continuously 3 Basic note with 1 8 duration 4 Iss note with 1...

Page 96: ...dset 88 Appendix B Programming Custom Enhanced beep 2 6e3r3e3r3r1 Enhanced beep 3 6e4r4e4r4e4r4r1 Enhanced beep 4 6c2r5 d2r5 e2r5r1 Enhanced beep 5 6e4r4e4r4e4r3 e4r4e4r2e4r4e4r4e4r3 e4r4e4r4r1 Enhanc...

Page 97: ...handset all other network parameters must be at their default settings which means for instance If it is used in the WSG server the password to log in is needed The WSG server port must be open and n...

Page 98: ...due to security reasons The staging network AWS INIT should be set up to only allow traffic to from the WSG and services for Easy Deployment like DHCP NTP ASDP This is to block other than dedicated cl...

Page 99: ...e dynamic IP address to the Messaging server WSG it tries to login to the Device Manager The DHCP Option 43 is ignored once the WSG IP address is configured static in the WSG in the Device Manager app...

Page 100: ...ectly as the handset receives a new set of parameters that contains the WLAN parameters for the production WLAN It is also important that if using any WLAN security protocol that uses certificates the...

Page 101: ...iscovery clients For each module the Ascom Service Discovery Protocol must be configured to support WLAN clients as follows 1 Login in to the module and select Configuration Other Advanced configurati...

Page 102: ...Appendix C Easy Deployment to a DHCP server during the boot process is shown in figure 13 Figure 13 Example of a DHCP Discover message Omnipeek trace In figure 12 the numbered points illustrate the f...

Page 103: ...nd WL3 Plus WLAN Handset 95 Appendix C Easy Deployment 3 The handset requests a specific set of Vendor options by sending a Vendor Class Identifier VCI Figure 14 Example of a DHCP Acknowledge Omnipeek...

Page 104: ...43 record Such options are called sub options and they are included in the DHCP offer as type length value TLV blocks embedded within Option 43 The definition of the sub option codes and their relate...

Page 105: ...or can enter each sub option separately or enter all values in a single concatenated string Since each value contains a header a length field and the parameter itself this can be difficult to enter co...

Page 106: ...pcodes option space easy option easy oem code 1 string option easy ims code 2 string class vendors match option vendor class identifier vendor option space easy subclass vendors OpenstageWL3 option ea...

Page 107: ...ure described as using the RAW format of option 43 The TLV format is best entered using a data type of binary NOTE By configuring option 43 direct on the standard scope any DHCP client is offered this...

Page 108: ...ollows as everything inside the parenthesis is auto calculated using the Auto len feature 01 Siemens 02 192 168 5 1 Then click OK and save the new option 43 4 Check that the options are entered correc...

Page 109: ...ld Option 43 for Easy Deployment These fields are only used for displaying information for the administrator In the ID field enter the VCI string seen in the table in Appendix C 5 2 OpenStageWL3 Then...

Page 110: ...Binary Hex or ASCII Then click OK 14 Test the configuration by factory reset a handset If the configuration doesn t work do a trace with a sniffer to see why TIP Install Wireshark on the DHCP server a...

Page 111: ...ved its full configuration from the WSG Device Manager application used for Easy Deployment Remember that when getting the production WLAN SSID that it may be mapped to another VLAN and that the IP ad...

Page 112: ...ndset s number and select Manage certificates A Manage certificate window opens 2 In the Root tab and Client tab click Browse and select the certificates to import Click Close Select required client c...

Page 113: ...WLAN Handset 105 Index A Audio adjustment 37 B Baseline 41 C certificate 34 35 certificates 13 E Easy Deployment 8 F Factory reset 22 H Headset configuration 37 I Installation 8 L LED indications 71...

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