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FREQUENTLY ASKED QUESTIONS (FAQ)  

ON  

UNIFI PLUS BOX  

 

 

NO

 

 

QUESTIONS 

 

ANSWER 

unifi PLUS BOX GENERAL INFO 

1.   

What is unifi Plus 
Box? 

 

unifi Plus Box is 

unifi TV’s media box (Android TV Box) which 

can  be  connected  via  WiFi,  introduced  to  maximise  the 
viewing experience of our unifi customers.  

 

 

unifi Plus Box comes with the following features:  

  Direct access to contents from unifi TV and unifi content 

partners. 

  An interactive and immersing viewing experience. 

  Enjoy your content in full High Definition (HD). 

  Use Google Assistant on your remote control. 

  Cast Content from your smart devices to your unifi Plus 

Box. 
 

 

 

2.   

What is the 
technical specs 
of the unifi Plus 
Box? 

 

The technical specs of the unifi Plus Box are as below: 

 

 

Processor: Quad-core 

 

GPU: OpenGL ES 2.0 

 

RAM: 2GB DDR4 

 

Flash: 8GB eMMC 

 

System: Android TV 10. 

 

3.   

What are the 
streaming apps 
available in unifi 
Plus Box? 

 

As part of its continuous effort to bring enhanced viewing 
experience to the audience, unifi TV has partnered with 15 
streaming apps such as  Hotstar, beIN SPORTS 
CONNECT, SPOTV NOW,  WeTV, Amazon Prime Video, 
TVBA, Lionsgate Play, iQiyi, Viu, ZEE5, Simply 
South, YuppTV, ShemarooMe, BBC Player,  MySing and 
many more to join us soon! 

 

 

For  the  latest  app  offerings and  info,  visit  our   website  at  

https://www.unifi.com.my/tv

 

 
 

 

 

Summary of Contents for PLUS BOX

Page 1: ...l Cast Content from your smart devices to your unifi Plus Box 2 What is the technical specs of the unifi Plus Box The technical specs of the unifi Plus Box are as below Processor Quad core GPU OpenGL...

Page 2: ...if you are already subscribing to any of the unifi TV Pack you have an option to add on unifi Plus Box Details are as per belowtable Add On Description Price Contract i Ultimate packwith unifi Plus B...

Page 3: ...y the unifi Plus Box 10 Is there a warranty for the unifi Plus Box Yes the unifi Plus Box comes with a warranty for a period of 12 months from the date of installation Please visit https unifi com my...

Page 4: ...New unifi Plus Box to TV Step 2 Paring remote with New unifi Plus Box Step 3 Connect Internet via WiFi Step 4 Connect VLAN600 via Ethernet cable Step 5 Setup Google Account accept Google s terms and c...

Page 5: ...tween your router Port 4 and your New unifi Plus Box 3 Click on the unifi TV logo on the standard launcher to reopen the apps refresh session via WiFi connection 4 If the authentication process is suc...

Page 6: ...tton and go to Settings Scroll down to Accounts Sign In then select Add Account and choose account type Google Follow the instruction guide on your TV screen to setup your Google account and continue...

Page 7: ...4 months 26 I m using 30Mbps VDSL but having trouble watching unifi TV via unifi Plus Box What should I do We would like to inform that the unifi Plus Box is running as OTT over the top box To enjoy t...

Page 8: ...uccessful order Note More info on unifi Plus Box Add on delivery via courier at section below unifi Plus Box Features Function 29 Is there any difference in the streaming quality between the current u...

Page 9: ...owever there are three 3 essential requirements that must be fulfilled before you can enjoy the best of 4K quality i e a compatible 4K UHD TV 4K Android box and 4K UHD content At this moment unifi TV...

Page 10: ...l 2 Press Down to select Lock Channel 3 Enter the Parental PIN 6 digits and press the Confirm button 38 Can I remove turn off the Parental Lock feature Yes you can To turn off the Parental Lock featur...

Page 11: ...weareunifi Twitter helpmeunifi Email to help tm com my 41 My remote control is not responding intermittently responding What should I do First please make sure that you have paired your remote with t...

Page 12: ...Preference About System update Existing unifi TV Customer 45 How do I sign in at unifi TV app in unifi Plus Box Launch unifi TV app and login using your existing unifi PlayTV ID and password 46 How do...

Page 13: ...unifi Plus Box at the nearest SKYNET collection hub Check here for the list of SKYNET collection hub https www skynet com my branch However if you don t collect the box after 14 days for West Malaysia...

Page 14: ...t should I do The unifi PlayTV ID will be sent to you via SMS upon successful order within 7 working days You can reset your password through your unifi PlayTV app from your mobile device by following...

Page 15: ...xremote control and keypad from their TV screen 62 How does the QR scanner work Just download the latest unifi PlayTV app on your device mobile tablet or iPad downloadable from AppStore on iOS Google...

Page 16: ...gin ID How do I enjoy the QR scanner function To enjoy the QR scanner function for unifi TV customer you need to subscribe or upgrade your unifi Home with unifi TV subscription OTHER MATTERS 67 Who do...

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