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FREQUENTLY ASKED QUESTIONS (FAQ)  

ON  

UNIFI PLUS BOX  

 

 

NO

 

 

QUESTIONS 

 

ANSWER 

unifi PLUS BOX GENERAL INFO 

1.   

What is unifi Plus 
Box? 

  unifi Plus Box is 

unifi TV’s latest media box (Android TV Box) 

introduced  to  maximise  the  viewing  experience  of  our  unifi 
customers.   

 

  unifi Plus Box comes with the following features:  

  Direct access to contents from unifi TV and unifi content 

partners. 

  An interactive and immersing viewing experience. 

  Enjoy your content in full High Definition (HD). 

  Use Google Assistant on your remote control. 

  Cast  Content  from  your  smart  devices  to  your  unifi  Plus 

Box. 
 

 

 

2.   

What is the 
technical specs 
of the unifi Plus 
Box? 

  The technical specs of the unifi Plus Box are as below: 

 

  Processor: Quad-core 

  GPU: OpenGL ES 2.0 

  RAM: 2GB DDR4 

  Flash: 8GB eMMC 

  System: Android TV 9. 

 

3.   

What are the 
streaming apps 
available in unifi 
Plus Box? 

Your unifi Plus Box comes with our partners

’ streaming apps 

such as TVBA, iQiyi, Simply South, ZEE5, Lionsgate 
Play, Viu, ShemarooMe, YuppTv, BBC Player and Amazon 
Prime. 
 

  Details of the partners apps as below : 

No 

Streaming  

app 

Description / offerings 

1. 

TVBAnywher
e+ 

  The 

most 

comprehensive 

Chinese 

entertainment 

including drama & movies 

 

Summary of Contents for PLUS BOX

Page 1: ...Assistant on your remote control Cast Content from your smart devices to your unifi Plus Box 2 What is the technical specs of the unifi Plus Box The technical specs of the unifi Plus Box are as below...

Page 2: ...est of Originals Movies TV Shows Music Cineplays Health and Lifestyle content in one single destination 5 Lionsgate Play Home to blockbuster movies premium Originals and binge worthy shows 6 Viu Gives...

Page 3: ...us Box unifi Plus Box comes with unifi Home plans For the latest offerings kindly visit www unifi com my Customers who are subscribing to bundle plans without Ultimate Pack Content Pack can add on RM6...

Page 4: ...th WiFi and LAN connectivity 12 Can I have the unifi Plus Box and unifi TV Media box white media box plugged into the same TV Yes as they are both HDMI enabled Simply connect the unifi Plus Box and Me...

Page 5: ...channels What should I do For fast resolution you may visit https community unifi com my for self troubleshooting guide tips and tricks Alternatively you may contact us via our digital channels below...

Page 6: ...on the unifi Plus Box 22 Will it consume my broadband bandwidth if I use the apps in the unifi Plus Box Yes you will need Internet connection to run the apps in the unifi Plus Box To ensure better use...

Page 7: ...hs 24 months 25 I m using 30Mbps VDSL but having trouble watching unifi TV via unifi Plus Box What should I do We would like to inform that the unifi Plus Box is running as OTT over the top box To enj...

Page 8: ...with 4K UHD content however you may be able to view 4K UHD content from YouTube 29 If I am using a 4K TV do I need to do any configuration on my TV and unifi Plus Box to enjoy 4K quality If you alread...

Page 9: ...uled a system upgrade soon to solve the issue 33 I received error message Oops something went wrong An unexpected error has occurred Press OK to reload app What should I do Simply press the Home butto...

Page 10: ...PIN you may reset the PIN via unifi PlayTV app Simply go to Profile View My Profile PIN Reset PIN Please follow the steps below 1 Enter your unifi PlayTV password 2 Enter a new PIN 3 Confirm PIN 38 H...

Page 11: ...ce by following this steps 1 Open your unifi PlayTV apps 2 Select forgot password 3 Key in login ID 4 Select preferred option to receive verification code the verification code will be sent to your re...

Page 12: ...th us Should the customers have any enquiries or require any assistance they can get in touch with TM through our digital channels as below myunifi app download from AppStore on iOS Google PlayStore o...

Page 13: ...o longer in their outlet What can I do This may due to 21 days timeframe for you to collect your unifi Plus Box is already expired You can contact us via Live Chat http bit ly unifilivechat if you wis...

Page 14: ...have given the correct address for your unifi Plus Box delivery There may be some delay in delivering your unifi Plus Box We seek your patience and understanding as we are working on fulfilling your...

Page 15: ...TV app to scan the QR code on your TV screen to authorise login 3 All done now you can enjoy watching How to join the contest via QR Scanner 1 Use the QR Scan feature in unifi PlayTV app to scan the Q...

Page 16: ...omer you have to subscribe or upgrade your unifi Home with unifi TV subscription OTHER MATTERS 67 Who do I contact if I need further info or should I face any unifi TV service issue Feel free to conta...

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