Triton ARGO RL1713 User Manual Download

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ORPORATE

EADQUARTERS

21405 B S

TREET

ONG

EACH

, MS. 39560

PHONE: (800) 259-6672
PHONE: (228) 575-3100

FAX: (228) 575-3101

Systems of Delaware, LLC.

TDN 07103-00339

UTOMATED

ELLER

ACHINE

SER

ANUAL

Summary of Contents for ARGO RL1713

Page 1: ...EET LONG BEACH MS 39560 PHONE 800 259 6672 PHONE 228 575 3100 FAX 228 575 3101 2013 Triton All Rights Reserved TRITON logo is a registered trademark of Triton Systems of Delaware LLC TDN 07103 00339 AUTOMATED TELLER MACHINE USER MANUAL ...

Page 2: ...camera cutout site info March 7 2013 Added specification table March 28 2013 Changed card reader cleaning part from 06200 00055 to 05010 00024 July 26 2013 Removed all TDM250 motorized card reader references December 17 2013 Added Relative Humidity for Australia notes in Section 1 Page 6 ...

Page 3: ... 2 Standard Features 5 Specifications 6 Section 2 Basic Operation 7 Introduction 8 Control Panel Layout 8 Function Keys 9 Main Keypad 9 On Screen Keypad Operation 10 Menu Based Operation 11 Customer Transactions 13 Voice Enabled Transaction 15 E Receipt Technology 15 Section 3 Cassette Close Cash Replenishment 17 Introduction 18 Dispensing Mechanisms 18 Note Condition 19 Preparing Notes 19 Cassett...

Page 4: ...formation methods and easy to follow instructions for the operational settings of theTritonARGOATM It contains information on set up functions maintenance diagnostics communication systems and security settings Section 5 Setup Basics 36 Introduction 37 Logon 37 Change Master Password 38 Set Denomination 39 Enter Host Phone Number 41 Enter Terminal ID 43 Enter Master Keys 44 Download Working Keys 4...

Page 5: ...SECTION 1 INTRODUCTION ...

Page 6: ...g options are also available The ARGO RL63XY with 12 1 touch screen function keys FEATURE HIGHLIGHTS T Th he e A AR RG GO O R RL L6 63 3X XY Y w wi it th h 1 12 2 1 1 t to ou uc ch h s sc cr re ee en n f fu un nc ct ti io on n k ke ey ys s h h h f k 12 1 INCH SCREEN ALSO AVAILABLE IN 7 FULLY TOUCH SCREEN TOUCH SCREEN FUNCTION KEYS LED KEYBOARD ILLUMINATION RECEIPT PRINTER CARD READER ALPHANUMERIC ...

Page 7: ...cryption standards and Triple DES compliant Ź Easy to install small footprint design makes placement easier and configure terminal parameters by software Ź Supports communication types TCP IP standard dial up 56K baud Triton USB modem and optional wireless TDL Gateway Note For wireless option please contact your account representative for more information 7 display uses capcitive touch screen tech...

Page 8: ...ed in later sections of this manual Shown above are the Home Favorites and Main Menu screen giving access to management terminal diagnostic key management and other functions available on ARGO models Ź High capacity electronic journal stores transaction details for later printout and analysis Ź Satisfies Americans with Disabilities Act ADA specifications for height and access audio transactions fo...

Page 9: ...IN during a transaction Triple DES and PCI compliant Ź MULTI LANGUAGE SUPPORT Enables the customer to select a preferred language such as French or Spanish for customer screens and receipts Ź TRANSACTION AND ACCOUNT TYPE CONFIGURATION Enables selection of transactions transfers or balance inquiries or accounts savings or credit card that will be presented to the customer Does not affect availabili...

Page 10: ...396 Watts 120VAC Max current 3 3A 115 VRMS at 60 Hz Voltage 100 240 VRMS 50 60 Hz Idle Power Consumption 0 6A 115 VAC at 60 Hz Max Load Power Consumption 396 Watts 120VAC Temperature Range 10 C to 40 C 50 F to 104 F 10 C to 40 C 50 F to 104 F Relative Humidity non condensing 20 80 20 70 Australian Currency 20 80 20 70 Australian Currency LCD Resolution 800 x 480 Capacitive Touch 800 x 600 LCD Back...

Page 11: ...SECTION 2 BASIC OPERATION ...

Page 12: ...oup on either side of the LCD display The Function keys on the 7 touch screen display are on the screen The main keypad consists of 10 alphanumeric keys two arrow keys and four large control keys all located in a 16 key group beneath the LCD screen The main keypad and control keys have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act The 12 1 ...

Page 13: ...ted F1 through F8 as shown below F1 F2 F3 F4 F5 F6 F7 F8 Function key layout on 12 1 screen The entry of numeric characters via the encrypted main keypad left is straightforward simply press the desired key However in certain Management Function screens it may be necessary to enter alphabetic characters a procedure that s available with the on screen keypad explained on next page T7 Keypad Standar...

Page 14: ... to Exit the keyboard Press the CLEAR key for the Backspace operation Press the 1 key to reposition the keyboard to another location on the display Press the 2 key to position the cursor on a new line The virtual keypad will be displayed at any time a text entry is required Also available by pressing the F 8 function key This is used for certain management functions as well as entering e mail addr...

Page 15: ...ut length may vary depending on the function being performed From the top menu you can either 1 Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS Note You will have to enter an appropriate password to view the Management Functions menu Management Functions may also be entered by pressing and holding the CTRL key and then depressing the number 1 key and rele...

Page 16: ...you can remember but not so difficult as to be forgotten Guard it closely If the password is lost or forgotten the password cannot be changed or recovered in the field The main board must be returned to Triton for a reset A service charge will apply Ź If you will have additional people that will be accomplishing closes and replenishing cassettes you may add them and provide passwords here New user...

Page 17: ...ction The customer must then enter their secret Personal Identification Number PIN code Once the PIN has been entered the transaction type and account are selected and the desired amount of the transaction if needed The transaction will be processed typically in a matter of seconds The figure following shows how ATM transactions are handled If the transaction was processed successfully the custome...

Page 18: ... of the customer s bank or other considerations The transaction may be transferred between several networks before ultimately reaching the customer s bank or credit card company The ATM network routes the transaction to the appropriate bank or other institution confirms successful completion of the transaction and sends a confirmation message back to the processor If the request was for a cash wit...

Page 19: ...shment of the transaction The seven inch screen terminals provide for E Receipt technology The customer is offered the choice of a the standard printed receipt b having the receipt sent to his phone as a text message or c sent to an E mail account The E mail information is not retained by the ATM or Triton and will not be used for any marketing purposes The account is not shown on the screen only ...

Page 20: ...16 ARGO USER MANUAL 7 ARGO with printer and topper ...

Page 21: ...SCDU HCDU MiniMech SDD NMD50 SECTION 3 CASSETTE CLOSE CASH REPLENISHMENT ...

Page 22: ...tions that could cause the mechanism to reject notes are 1 Multiple notes stuck together 2 Note width too short or long Other conditions that could cause a reject are described in the following section NOTE CONDITION CAUTION DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE DOING SO COULD CAUSE MORE REJECTS AND OR CURRENCY JAMS PLEASE READ The ARGO Model RL1713 production units are equipped with the M...

Page 23: ...eign body attached to the notes Â Corner folds of a size greater than 1 2 on either axis Â Two or more notes joined by any means Â Excessively crumpled or crinkled notes Â Tears holes or missing sections in the body of the currency Use the following procedures to prepare notes before inserting them into a note cassette Preparing Used Notes Â Remove the band around each bundle of notes Â Remove for...

Page 24: ...e cassette to ZERO 0 Press Enter p Remove and replenish the selected cassette q After cassette has been reinserted in the dispenser press Enter r Place selected cassette IN SERVICE A will be in service Press Enter s Enter Cassette Quantity total number of notes NOT value for the selected cassette Press Enter to accept entry t A Trial Cassette Close report automatically is displayed to be printed o...

Page 25: ...ance between the packer plate when it is fully retracted and the currency This will allow the packer plate to compress the currency Do not try to over fill SCDU HCDU Pull packer plate back before loading notes Loading the Note Cassette Note You may wish to record the number of notes removed from the reject compartment for use when balancing the note tray against the cassette day close records 1 Un...

Page 26: ...e the packer plate against the notes 6 Close the lid and lock with the security key 7 Using the handle slide the note tray into the dispensing mechanism Make sure the note tray is fully inserted 8 HCDU repeat steps 1 7 for additional cassette 9 Ensure the Reject door is closed Close and lock the security container SDD WARNING IF RED IS INDICATED IN THE WINDOW ON THE SIDE OF THE CURRENCY CASSETTE N...

Page 27: ...ed to the remaining notes The total number of these bills will be entered in the Enter Cassette Quantity prompt shown in step 6 of CASSETTE CLOSE PROCEDURES 6 Place currency in the cassette and slowly release the hold back latch allowing the packer plate to move forward against the notes Close the cassette lid 7 Remove cassette from loading tray Insert the cassette key and PRIME the cassette Green...

Page 28: ...ate as needed while loading notes 2 Count the number of bills that remain in the cassette if any Next count the number of bills that are being added into the cassette 3 Add the number of bills being placed into the cassette to the number that remained The total number of these bills will be entered in the Enter Cassette Quantity option shown in step 6 of CASSETTE CLOSE PROCEDURES on previous page ...

Page 29: ... Place one hand underneath to support the cassette as you slide it completely out of the unit 4 Continue to support the bottom of the cassette to keep it level as you place it on a table or other flat surface Note This is also accessable via Main Menu Terminal Configuration 6 Cassette Setup 4 Cassette Parameters 9 Note Depending on the type screen you are viewing 7 touch reactive or 12 1 the appea...

Page 30: ... Note Cassettes 1 Level the note pile Compress the note pile slightly by hand Single notes must not protrude from the bundle Make sure the bundle leans evenly against the note plate 2 Move the packer plate against the notes with just enough pressure to hold the notes 3 Move the white plastic levers pawls on the packer plate to their fully extended position This will allow the pusher plate to retra...

Page 31: ...on is also referred to as the PRIME position of the color window The color window shows RED when the vault is inserted into the dispenser and will show red until it has been removed from the dispenser and opened for collection Remove the vault seal if applicable Turn the small latch on the front counterclockwise and lift the lid Release the handle Collect the rejected notes 3 Close and replace vau...

Page 32: ... Enter the number to dispense if more than one then press Enter The Test Dispense operation will start The Test Dispense command instructs the dispenser to dispense at least one note from each installed and operational cassette into the reject vault This test exercises the dispenser without sending notes to the exit 7 After completion of the Test Dispense a prompt displays Test Dispense Completed ...

Page 33: ...ARGO USER MANUAL 29 12 1 ARGO Deep cabinet ...

Page 34: ...12 1 ARGO with topper SECTION 4 GENERAL MAINTENANCE ...

Page 35: ... attempt to service the unit yourself Contact your Triton certified service provider NOTE This operation must be completed with the AC power applied to the ATM 1 Open the control panel by unlocking the top enclosure and pulling the hinged door forward 2 If paper remains on the roll cut or tear the paper between the roll and the printer 3 Use the receipt printer feed button to feed the paper throug...

Page 36: ...roll when it is installed on the paper bracket 7 Place the new roll back on the paper bracket by sliding the small slotted end of the spindle onto the slot in the bracket as shown Note that the paper feeds from the TOP of the roll 8 Feed the end of the paper into the printer take up slot The printer will activate and automatically feed the paper through the printer and slightly out the front of th...

Page 37: ...orm step 8 again Ensure the printer is secured by the release pin 12 Close and lock the control panel Go to MANAGEMENT FUNCTIONS MAIN MENU DIAGNOSTICS PRINTER and perform a RESET TEST PRINTER Select Printer on Diagnostics Menu Select Reset Test Printer on Printer Diagnostics Menu The Reset Test Printerfunction re initializes and then performs an operational test of the printer A pattern of charact...

Page 38: ...he cloth is damp not wet so wring it out well Gently wipe the screen to remove smudges fingerprints dust etc OR Use a screen cleaner kit found online or at electronic stores that has an anti static solution without alcohol or ammonia Spray the solution on a wipe and gently wipe the screen to clean 3 With a dry lint free cloth wipe the surface to remove any excessive moisture Turn the ATM back on S...

Page 39: ...nsert the cleaning card into the card reader and move in and out several times 3 Remove the cleaning card and turn over to use other side 4 Insert again several times 5 Remove cleaning card and discard They are designed to be used only once Cleaning cards ...

Page 40: ...12 1 ARGO with printer No topper SECTION 5 SETUP BASICS ...

Page 41: ...e and in service Please refer to the XScale X2 Configuration Manual for other optional configuration assistance INTRODUCTION LOGON Once the ATM is powered on to logon to the system s Management Functions screen 1 Press the Control key and the 1 key at the same time 2 Enter the default Master access code 001234 on the popup entry screen 3 Press Enter Control key Blank key 00 is the User ID for Mast...

Page 42: ...rting from the Main Menu 3 Enter the new password on the popup screen 4 Press Enter 5 Repeat steps 3 and 4 to confirm new password 1 Press 4 Password Maintenance 2 Press 1 Change User Password Enter password only not the 00 user ID of the Master The password may consist of between 4 12 numeric digits ...

Page 43: ... then replace cassette and press Enter SET DENOMINATION 1 From the Main Menu press 6 Terminal Configuration 2 Press 4 Cassette Setup 3 Press 9 Cassette Parameters Resolves error code 186 Denomination for each cassette must be set up The process depends on what type dispenser is in the ATM Denomination setup steps from this point are determined by dispenser 4 A MiniMech SDD SCDU or HCDU B NMD50 ...

Page 44: ...ontinued 3 Press 7 Multiple Amount 4 At prompt remove selected cassette from the dispenser then press Enter 5 Follow replenishing cash steps see Section 3 then replace cassette and press Enter 6 Enter denomination amount for that cassette C NMD50 1 Press 2 All Cassettes Locked to uncheck unlock 2 Press 5 Active Cassette repeatedly until the cassette being set up appears ...

Page 45: ...TER HOST PHONE NUMBER Resolves error code 185 The default communication protocol is dialup TDL as shown here For other types of communication with the host processor see the XScale X2 Configuration Manual or contact Technical Support It is important at this point to enable the terminal s ability to communicate with the host processor 1 From the Main Menu press 6 Terminal Configuration 2 On the Ter...

Page 46: ...fault setting for Communications Protocol and is the dialup protocol Changing this setting may change the options available on this screen If setting the Communication Protocol to TCP IP the options on the menu change The differences are circled below Contact your Host to obtain correct setup specifications to assure effective communication with the Host See the XScale X2 Configuration Manual or c...

Page 47: ...terminal ID is provided by the host processor 4 Enter the Terminal ID received from the Host Processor When entering alpha characters use the virtual keyboard NOTE Ensure there is NO space before the terminal ID 5 When finished entering the Terminal ID press ENTER 6 Press ENTER again to set change Virtual Keyboard If the virtual keyboard does n o t d i s p l a y automatically for alphanumeric entr...

Page 48: ...tial setup the system requires secure passwords to be changed for Master Keys Press ENTER at the prompt Master Key setup from this point is determined by the type of keypad 3 A T7 PCI EPP plastic keys B T5 PCI EPP metal keys 3 A T7 PCI EPP a On Key Management menu press 4 Set Passwords b Enter default password 000000 for User 1 and press ENTER All other options are inactive until the secure passwo...

Page 49: ...peat steps e and f for User 2 3 A T7 PCI EPP continued c Enter default password 000000 for User 2 and press ENTER d Press 1 Change User 1 Password e Enter new password for User 1 and press ENTER NOTE The password must be between 6 14 numeric digits NOTE Some hosts may provide the passwords for User 1 and User 2 ...

Page 50: ... c Enter password for the user and press ENTER NOTE On the T5 EPP the password must be between 8 16 numeric digits NOTE Some hosts may provide the passwords for User 1 and User 2 d Re enter the password for the user to confirm and press ENTER e Press 2 Set User 2 Password and repeat steps c and d for User 2 Once the setup of user passwords has been performed this screen changes to Change User Pass...

Page 51: ...1 8 Press ENTER to select the default setting of New Key 9 Enter PIN Master Key part A using the function keys and keypad schema shown on screen 10 Press F7 Enter when all of the Master Key part is entered 11 Verify the check digits match those provided by the Host Processor for this part of the Master Key If a match press ENTER NOTE If check digits do not match pressCANCELtoreturnandcarefully re ...

Page 52: ...s ENTER when prompted to add part to existing key 13 Repeat steps 9 12 for part B of the Master Key 14 Press ENTER when successful 15 Press CANCEL and proceed to Download Working Keys DOWNLOAD WORKING KEYS Resolves error code 188 1 On the Key Management menu press 2 Download Working Keys 2 Press ENTER to continue ...

Page 53: ...ow ready to process transactions There are several other optional configuration features but these complete the basic setup requirements For further information see the XScale X2 Configuration Manual or contact Triton Technical Support North America 1 800 259 6672 Outside of North America 1 228 575 3100 12 1 ARGO with topper and printer ...

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Page 74: ...SUPPLEMENT A T5 AND T7 PCI EPP BATTERY REPLACEMENT PROCEDURES SA 1 ...

Page 75: ...ion The spare battery for the T5 PCI EPP may be purchased from Triton Systems P N 01300 00025 T5 PCI EPP Lithium Backup Battery CAUTION You must not remove battery from EPP without FIRST connecting a new battery This EPP will be permanently damaged if unpowered and battery is removed before connecting a new battery Battery Case ...

Page 76: ... may remove the battery without risk of damage to the EPP You have approximately minutes to replace with a spare battery before losing the data stored keys passwords in the keypad Battery Case The spare battery for the T7 PCI EPP may be purchased from Triton Systems P N 01300 00023 T7 PCI EPP Lithium Battery ...

Page 77: ...SA 4 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 78: ...SUPPLEMENT B KEY MANAGEMENT PROCEDURES T5 PCI EPP T7 PCI EPP ...

Page 79: ...D START KEY ENTRY OVER FROM BEGINNING OF FIRST KEY HALF p YOU MAY ONLY ENTER IN NEW KEYS NO CHANGE KEY FUNCTIONALITY q YOU HAVE 10 MINUTES TO ENTER IN BOTH USER PASSWORDS BEFORE TIMEOUT IF TIMEOUT OCCURS YOU MUST START KEY ENTRY OVER FROM SCRATCH THIS WILL AFFECT STAGING OF UNITS CANNOT ENTER ONE KEY HALF AT WAREHOUSE AND OTHER HALF IN FIELD r PASSWORD ENTRY CLEAR WILL TAKE YOU BACK TO KEY MANAGEM...

Page 80: ...PASSWORD OPTION ENTER NEW PASSWORD FOR USER 1 PASSWORDS CAN BE ANYWHERE FROM 8 TO 16 DECIMAL DIGITS PRESS ENTER YOU WILL BE PROMPTED AGAIN TO CONFIRM THE NEW PASSWORD RE ENTER NEW PASSWORD PRESS ENTER NEXT SELECT SET USER 2 PASSWORD OP TION FOLLOW THE SAME PROCEDURE FOR ENTERING A NEW PASSWORD FOR USER 2 WHEN COMPLETED THE SET USER 2 PASSWORD OP TION WILL CHANGE TO CHANGE USER 2 PASSWORD AFTER COM...

Page 81: ...NOT BE ABLE TO BE COMBINED h h h h h ENTER USER 1 PASSWORD PRESS ENTER ENTER USER 2 PASSWORD PRESS ENTER i i i i i SELECT ENTER PIN MASTER KEY OPTION j j j j j USER 1 ENTERS THE FIRST KEY PART 32 CHAR ACTERS REFERENCE THE KEY LAYOUT DISPLAY BELOW THE MAIN KEYPAD WILL MIRROR THE NUMBER ALPHA NUMERIC KEYS AFTER ENTERING THE KEYS PRESS THE ENTER OP TION ON THE RIGHT SIDE FUNCTION KEY F7 F5 F7 ...

Page 82: ... PROMPT APPEARS TO ENTER THE SECOND KEY PART PRESS ENTER l l l l l USER 2 ENTERS THE SECOND KEY PART 32 CHAR ACTERS REFER TO STEP 8 FOR ENTERING KEYS THE CHECK DIGITS PROMPT APPEARS YOU WILL BE PROMPTED THAT THE KEY WAS SUCCESS FULLY CHANGED REPEAT SEQUENCE FOR ENTERING MAC MASTER KEY IF REQUIRED 11 ...

Page 83: ...USER 1 PASSWORDS CAN BE ANYWHERE FROM 6 TO 14 DECIMAL DIGITS PRESS ENTER YOU WILL BE PROMPTED AGAIN TO CONFIRM THE NEW PASSWORD RE ENTER NEW PASSWORD PRESS ENTER NEXT SELECT SET USER 2 PASSWORD OP TION FOLLOW THE SAME PROCEDURE FOR ENTERING A NEW PASSWORD FOR USER 2 WHEN COMPLETED THE SET USER 2 PASSWORD OP TION WILL CHANGE TO CHANGE USER 2 PASSWORD AFTER COMPLETION HIT CANCEL TO ENTER MAS TER KEY...

Page 84: ... j j j j USE THE ARROW KEY TO TOGGLE BETWEEN NEW KEY OR ADD PART TO AN EXISTING KEY PRESS ENTER FOR THE APPLICABLE ENTRY k k k k k USER 1 ENTERS THE FIRST KEY PART 32 CHAR ACTERS REFERENCE THE KEY LAYOUT DISPLAY BELOW THE MAIN KEYPAD WILL MIRROR THE NUMBER ALPHA NUMERIC KEYS AFTER ENTERING THE KEYS PRESS THE ENTER OP TION ON THE RIGHT SIDE FUNCTION KEY F7 l l l l l THE CHECK DIGITS PROMPT APPEARS ...

Page 85: ... ACTERS REFER TO STEP 9 FOR ENTERING KEYS 11 A PROMPT APPEARS TO ENTER THE SECOND KEY PART PRESS ENTER THE CHECK DIGITS PROMPT APPEARS YOU WILL BE PROMPTED THAT THE KEY WAS SUC CESSFULLY CHANGED REPEAT SEQUENCE FOR ENTERING MAC MASTER KEY IF REQUIRED 12 ...

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