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TMS, iWL252 Bluetooth (PSTN/IP), Card Sales & Refunds Quick Guide, 1215 v2

Ingenico iWL252 Bluetooth (PSTN/IP)

©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of FIS Payments (UK) Ltd.

Card Sales & Refund

Quick Guide

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Summary of Contents for Ingenico iWL251

Page 1: ...oth PSTN IP Card Sales Refunds Quick Guide 1215 v2 Ingenico iWL252 Bluetooth PSTN IP TRANSAX Merchant Services All rights reserved TRANSAX is a registered trademark of FIS Payments UK Ltd Card Sales R...

Page 2: ...resent 2 Contactless Sales Customer Present 3 Card Not Present CNP Sales Process 4 Refund Process 5 Referrals Process 6 End of Day Reports Online Resources For full details also refer to the iWL200 Se...

Page 3: ...pending on how your terminal is configured by using the f2 and f3 keys Insert the card chip first facing up Enter the sale value e g for 10 76 key 1076 and press the green ENTER key The terminal will...

Page 4: ...ipt safe and secure for 18 months as you may be asked to provide it in the event of a Chargeback Note You will be charged an Exception Fee if the customer s PIN is not used to verify the transaction e...

Page 5: ...s limit The cardholder should present their card over the Contactless symbol on the terminal display The terminal will now print the Merchant Copy receipt and you will be prompted to tear this off Kee...

Page 6: ...ard number the longer number in the middle of the card and press the green ENTER key Enter the expiry date MMYY and press the green ENTER key Note The terminal may also ask for an Issue Number printed...

Page 7: ...sales receipt this must be given to your customer in addition to any other invoice receipt that you may provide You will be prompted to tear off the customer receipt and press ENTER Should you require...

Page 8: ...roll to select Refund depending on how your terminal is configured by using f2 and f3 keys Enter the refund value e g for 10 76 key 1076 and press the green ENTER key The terminal will prompt you to i...

Page 9: ...gainst the signature on the reverse of their card If the two match press ENTER to continue otherwise press CLEAR to cancel Keep the receipt safe and secure for 18 months as you may be asked to provide...

Page 10: ...he READY prompt When the transaction has been authorised the terminal will print the Customer Copy sales receipt this must be given to your customer in addition to any other refund receipt that you ma...

Page 11: ...owing the totals Z Totals Select the TOTALS menu as above Press F2 to highlight Z Report and then ENTER to select Swipe your Supervisor Card and press ENTER The terminal will print out a report showin...

Page 12: ...more than national rate 01 667 5152 Rep of Ireland Calls to and from the company may be recorded Part of FIS Fidelity National Information Services Inc Services are covered by the Financial Ombudsman...

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