Toshiba TRST-A15 SERIES Maintenance Manual Download

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PRINTED IN SINGAPORE

TOSHIBA REMOTE RECEIPT PRINTER

TRST-A15 SERIES

Document No.

SPAA-214-R1

Original

Nov., 2007

(Revised

)

Maintenance Manual

Summary of Contents for TRST-A15 SERIES

Page 1: ...PRINTED IN SINGAPORE TOSHIBA REMOTE RECEIPT PRINTER TRST A15 SERIES Document No SPAA 214 R1 Original Nov 2007 Revised Maintenance Manual ...

Page 2: ...es and to insure proper performance and operation 2 Failure to follow manual instructions or any unauthorized modification substitution or change to this product will void the limited product warranty WARNING Follow all manual instructions Failure to do so could create safety hazards such as fire or electrocution ...

Page 3: ...LE PROCEDURE 3 15 4 DIP SWITCH FUNCTION 4 1 4 1 DIP SWITCH SETTINGS 4 1 4 2 DATASCOPE MODE 4 2 5 SELF TEST PRINT 5 1 5 1 SELF TEST 5 1 5 2 ROLLING ASCII PRINT TEST RECEIPT 5 2 5 3 H PRINT TEST RECEIPT 5 3 5 4 DUTY CHECK PRINT TEST 5 4 5 5 PRINT CURRENT SETTING 5 5 6 TROUBLE SHOOTING 6 1 6 1 TROUBLESHOOTING PROCEDURE 6 1 6 2 TROUBLESHOOTING GUIDE 6 1 7 PERIODIC MAINTENANCE 7 1 7 1 PERIODIC MAINTENA...

Page 4: ...ual out of the bottom of the carton 4 Place the TRST A15 printer on a level surface 1 2 CHECKS 1 Check for damage or scratches on the machine 2 Confirm that the TRST A15 Quick Reference Manual and TRST 1X Safety Manual is not missing NOTE Keep the original carton and Polyfoam for future transportation of the TRST A15 printer Polyfoam TRST A15 Printer TRST A1X Safety Manual TRST A15 Quick Reference...

Page 5: ...on Both attachment plug and appliance coupler are rated minimum 125V 10A For European countries Power Supply Cord HAR or domestic approved where the equipment is used Type H05VV F rated minimum 250V 10A Attachment Plug and Appliance Coupler Domestic approved where the equipment is used molded on type having grounding terminal rated minimum 250V 10A The appliance coupler is Female configuration For...

Page 6: ...e AC outlet of the POS terminal such as ST A10 ST 7000 etc because the rush current at the TRST A15 power on may exceed the rating of the power switch of the POS terminal Failure to do this may shorten the life of the power switch of the POS terminal 2 1 CONNECTING THE TRST A15 TO THE POS TERMINAL CAUTION 1 Use a locally purchased power cord which meets the standard 2 Firmly plug the AC adapter ca...

Page 7: ...ecure the connector with the screws USB interface Securely insert the connector until a positive click is heard Parallel interface Secure the connector with the locking tabs Serial Interface Connector USB Interface Connector Parallel Interface Connector 4 Connect the interface cable to the TOSHIBA POS terminal or Personal Computer and then plug in the power cord to the AC outlet Carton Interface C...

Page 8: ...he drawer interface connector is exclusively for connecting a drawer Do not connect a phone line or any other cables than the specified drawer cable Doing so may cause a failure of the phone line and the printer Connectable drawers must meet the following conditions The drawer which includes the Drawer Drive Circuit DC 24V specification The drawer which has 6 pin modular connector Pin Signal 1 FG ...

Page 9: ...printer is disassembled and reassembled be sure to check that there is no abnormality before turning the power ON 3 During maintenance be careful not to leave the parts uninstalled or the screws un tightened inside the printer 4 When handling the thermal head or electronic components do not use gloves or other aids which may build up static electricity 5 When disassembling or reassembling the prin...

Page 10: ...N BODY 3 2 3 2 DISASSEMBLING THE MAIN BODY 3 2 1 Removing the Printer Cover 1 Press down the Cover Open Button to unhook the Printer Cover CAUTION Care must be taken not to touch the print head element when removing the printer cover SA Cover Open Button Printer Cover ...

Page 11: ...SASSEMBLING THE MAIN BODY 3 3 2 Remove the two M3x8 double sems screws which secure the Printer Cover to the Paper Guide 3 Remove the Paper Guide by sliding it out in the direction shown Paper Guide Remove the two M3x8 double sems screws Paper Guide ...

Page 12: ...EMBLY SPAA 214 R1 3 2 DISASSEMBLING THE MAIN BODY 3 4 4 Hold the Printer Cover firmly and shift the cover upwards followed by outwards NOTE Remove the Printer Cover together with the Switch Button Printer Cover Switch Button ...

Page 13: ... 5 3 2 2 Removing the Cover Top 1 Unscrew the M3x8 double sems screw which secures the Cover Top NOTE When removing the screw be careful not to touch the print head elements with the screwdriver 2 Remove the hopper by lifting it upwards M3x8 double sems screw Cover Top Hopper ...

Page 14: ...IN BODY 3 6 3 Gently lift the Cover Top from the rear first The connecting tabs in the front will snap open allowing you to slide the Cover Top out NOTE Be gentle when removing the Cover Top as the connecting tabs may break if excessive force is used Connecting Tabs ...

Page 15: ... secure the Interface card to the Cover Bottom 2 Use a small flat object for example tweezers or metal ruler to lift the Interface Card out from the Cover Bottom Pull upwards at the other end of the interface card bracket simultaneously to lift the interface card out 3x8 s tite screw 3x6 s tite screw Cover Bottom Interface Card Lift up ...

Page 16: ...age before removing the Interface Card Doing so may cause serious damage to both the Main PCB and interface card 1 Remove the four 3x6 s tite screws which secure the PCB Cage to the Print Block NOTE When reassembling the PCB Cage do not forget to attach the Switch Sheet 2 Tilt the PCB Cage around 20 degrees to access the connectors PCB Cage 1 2 3 4 3x6 s tite screws Print Block PCB Cage Print Bloc...

Page 17: ... tite screws then remove the Main PCB from the PCB Cage 3 2 5 Removing the Print Block 1 Unplug the wire connecting the Print Block to the Paper Low Sensor You may now proceed to remove the Silver Earth Wire by unscrewing the 3x6 s tite screw connected to the earth plate Wire A B C D E F A B C E F D Print Block 3x6 s tite screw Earth Plate Paper Low Sensor 3x6 s tite screws 3x6 s tite screws Main ...

Page 18: ...OTE When removing the screw be careful not to touch the print head elements with the screwdriver 3 Tilt the Print Block approximately 20 degrees forward to release it from the catch connecting it to the Cover Bottom You may then slide the Print Block from the Cover Bottom M3x8 double sems screws Catch Sliding motion to release the Print Block from the Cover Bottom ...

Page 19: ...ing the Print Block After attaching the Print Block to the Cover Bottom make sure the Cutter Arm is at the position where it blocks the Cutter Home Position Sensor Otherwise the Cover may not be firmly closed and the Upper Platen may damage the Cutter Blade If the Cutter Arm is not at the position as shown in the photo rotate the Cutter Gear to adjust the Cutter Arm position 3x6 p tite Print Block...

Page 20: ...er Low Sensor to the Cover Bottom Lift the Paper Low Sensor upwards to remove it 3 2 7 Removing the Top Frame Block 1 Remove the four M3X8 double sems screws connecting the Top Frame Block to the Cover Bottom Lift the Top Frame Block upwards to remove it Top Frame Block Cover Bottom M3x8 double sems Cover Bottom Paper Low Sensor 3x8 p tite screw M3x8 double sems ...

Page 21: ...Y SPAA 214 R1 3 2 DISASSEMBLING THE MAIN BODY 3 13 NOTE When reassembling the Cables must be routed in the same manner as before disassembly as shown in the photo below Cable Cable Wire Holder Cable Guide Cable Guide Cable Guide ...

Page 22: ... Frame 1 Remove the Earth Plate and Earth Wires x2 by lifting it upwards 2 Remove the Power switch block from the Cover Bottom by using any small flat object for example tweezers or metal ruler to bend it slightly above the emboss as shown in the picture below Emboss Power Button Block Earth Plate Earth Wires ...

Page 23: ...tom 4 Turn the Cover Bottom around with the base facing upwards and release the Cable Holder by removing a 3X8 p tite screw 5 Remove the two 3X8 p tite screws to release the Water Guide from the Cover Bottom Lift the Water Guide to remove it from the Cover Bottom 3 3 REASSEMBLY PROCEDURE Reassemble each part in the reverse order of the disassembly procedure described in Sections 3 2 3x8 p tite scr...

Page 24: ...wing tables The switches are used to put the printer into various modes for printer configuration set up Mode Dip Switch 1 setting Dip Switch 2 setting Online Mode Normal operation OFF OFF Level 1 Diagnostics Mode Printer Parameter Configuration setting ON OFF Firmware IPL Flash Mode OFF ON Mfg Adjustment Mode Print test ON ON It is optional to set this switch to ON when reflashing the IPL DIP Swi...

Page 25: ... on To run the Datascope Mode 1 After you have enabled the Datascope Mode through the Configuration Menu exit the Configuration Menu 6 Run a transaction from the host computer All commands and data sent from the host computer will be printed as hexadecimal numbers as shown in the illustration 30 31 32 33 34 35 36 37 38 39 40 41 0 1 2 3 4 5 6 7 8 9 A 41 42 43 44 45 46 47 48 49 50 51 52 A B C D E F ...

Page 26: ... printer while holding the Paper Feed Button The printer will print the Current Setting Form then cuts the paper to print the Mfg Adjustment Menu 3 If you do not hold the Paper Feed Button while power up the printer it will go to Online Mode This menu allows you to print different test patterns Selections are made using the Paper Feed Button Mfg Adjustment Menu Select a sub menu EXIT 1 Click Rolli...

Page 27: ...pitch continuously When Rolling ASCII Print Rcpt is selected printer prints the following menu After selection of the printing side test print will start SELECT PRINTING SIDE Front Side Only 1 Click Back Side Only 2 Click Double Side 3 Click Enter code then hold Button DOWN at least 1 second to validate Press the Paper Feed Button to stop the test Rolling ASCII Stop and exit test Long Click Page n...

Page 28: ...inter prints the following menu After selection of the printing side test print will start Press the Paper Feed Button to start or stop the test SELECT PRINTING SIDE Front Side Only 1 Click Back Side Only 2 Click Double Side 3 Click Enter code then hold Button DOWN at least 1 second to validate Press the Paper Feed Button to stop the test H Print test Stop and exit test Long Click Page number HHHH...

Page 29: ... selected printer prints the following menu After selection of the printing side test print will start Press the Paper Feed Button to start or stop the test SELECT PRINTING SIDE Front Side Only 1 Click Back Side Only 2 Click Double Side 3 Click Enter code then hold Button DOWN at least 1 second to validate Press the Paper Feed Button to continue or stop the test Duty Check Print Stop and exit test...

Page 30: ...he test START CURRENT SETTING PRINTING Return Main Menu Short Click Start Printing Long Click NOTE Press the Paper Feed Button for at least one second to validate the selection Current Setting Form Model number TRST A15 Serial number 12345678901 Boot Firmware Version V00 02 Revision 00 CRC DEEB Flash Firmware Version V00 06 Revision 00 CRC 6696 SBCS Version V00 01 Revision 00 ...

Page 31: ... GUIDE Power Supply Failure Phenomenon Cause Check method Solution The AC adapter is not connected Connect the specified AC adapter No power is supplied Power lamp does not light The fuse has blown Check whether any unspecified AC adapter is used Use the specified AC adapter and replace the Main PCB Printing Failure Phenomenon Cause Check method Solution No Printing Faulty connection of the print ...

Page 32: ...eplace the Main PCB Paper feed failure Check whether or not the paper is jammed or torn and caught in the paper path Remove jammed paper from the paper path and set the paper properly Foreign object in gear Remove the gear holder and check for any foreign objects caught in the gears Remove the foreign objects Paper is not fed or is fed irregularly Broken gear Remove the gear holder and check for a...

Page 33: ...are attached to the Paper Low sensor Remove the foreign objects Paper near end is not detected Faulty connection of the Paper Low Sensor connector Check the connection of the Paper Low Sensor connector Connect the connector correctly Faulty cutter Phenomenon Cause Check method Solution The cutter does not function Faulty connection of the Cutter Home Sensor Check the Connection of the Cutter Home ...

Page 34: ... slightly moistened with mild detergent After using detergent for cleaning be sure to wipe it off with a moistened cloth Soft dry cloth or soft cloth slightly moistened with mild detergent 3 Cleaning the print head Clean the print head with a cotton swab slightly moistened with alcohol Cotton swab slightly moistened with alcohol 4 Cleaning the cutter and sensors Remove any dust and paper particles...

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