Voice Mail
Simplify Messaging, Effi ciently and Gracefully
Voice mail, e-mail, faxes, text messages, and more come to your
business at all hours, and sometimes in overwhelming numbers.
How do you manage it all? Toshiba’s Stratagy® voice mail works
with Toshiba’s Strata® CIX™ IP business communication systems,
to help you manage messages and communicate better. Improve
customer service by providing callers with instant attention,
responsiveness, and access to information.
Essential Applications
All Strata CIX Voice Mail systems provide these essential applications:
Automated Attendant—streamlines operational effi ciency by
enabling callers to route their own calls and leave messages
without receptionist assistance.
Call Routing—sends callers to the specifi c extension or depart-
ment they want. Callers can easily fi nd a person’s extension by
using the company directory feature.
Telephone Answering—offers callers the choice of leaving a
message, calling another extension, holding, or being transferred
to an operator for assistance.
Voice Messaging—creates, sends, receives, forwards, and saves
voice messages. Users can manage voice messages with ease by
simply pressing specifi c telephone keys.
Audiotext—enables callers to play pre-recorded information
on demand as directed by audio prompts. It’s an easy way to
answer customers’ most frequently asked questions.
Call Screening—requests caller to state their name and com-
pany, and announces the calling party by playing the recording
to the station user, who can accept or re-route the call.
Message Notifi cation—lets users know when a voice message
arrives by any combination of lighting a message waiting light,
pager, or calling a home phone, cellular phone, or any
off-premise location.
Toshiba Stratagy Voice Mail enables you to:
Simplify voice mailbox operation through your Strata CIX
telephone with LCD display and soft keys, making your
communication system easy to use.
Manage voice, fax, and e-mail messages from your PC or
telephone via Unifi ed Messaging. Access all your critical
communications from a single screen.
Record calls directly into your voice mailbox with a single
button on your telephone. Starting, pausing, and stopping
a recording is as easy as pressing a key.
Network your Stratagy voice mail with all your locations to use
it as your centralized voice mail system. Or, network multiple
voice mail systems using AMIS or VPIM networking.
Communicate effectively both in and out of the offi ce with other
employees and customers 24 hours-a-day, 365 days-a-year.
Customization
Customize voice processing functions using Stratagy’s Token
Programming, a powerful yet simple scripting language. Tokens
can add or enhance voice mail features and functions such as
recording and playback, audio fi les, or using DTMF entries by
callers to provide data response or special call routing. Tokens can
perform functions as simple as a hook-fl ash, and as complicated
as an IVR application, specifi c to your needs. Token Programming
is developed and deployed by Authorized Toshiba Dealers.
