Toshiba Strata Installation Manual Download

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Installation Guide

Media Application Server

Media Application
Server

STRA TA

IMPORTANT!

Installing Technician Please Read!

This guide contains the essential information

for the proper installation of the Media Application Server Chassis

Summary of Contents for Strata

Page 1: ...de Media Application Server Media Application Server STRATA IMPORTANT Installing Technician Please Read This guide contains the essential information for the proper installation of the Media Application Server Chassis ...

Page 2: ... Communications Commission s Rules and Regulations Service or Repair For service or repair contact your local Toshiba telecommunications distributor To obtain the nearest Toshiba telecommunications distributor in your area log onto www toshiba com taistsd pages support_dealerlocator html or call 800 222 5805 and ask for a Toshiba Telecom Dealer Radio Frequency Interference Warning This equipment g...

Page 3: ...Y RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER...

Page 4: ... such defective or missing parts as are causing the malfunction with new or refurbished parts at their option If TAIS or one of its authorized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers wi...

Page 5: ...S Licensing Screen 10 Step 4B Upload Licenses 11 Step 4C Issue Licenses 12 Step 4D Activate Licenses 12 Step 4E Log out of eManager 12 Step 4F Set MAS Static IP Address 13 Step 4G SES Voice Mail and ACD Setup 13 MAS Recovery 13 Step 1A Restore Using the Recovery CD Set 13 Step 1B Setup for Windows Mini Setup Wizards 14 Step 1C Activate Microsoft Windows license 14 Step 1D Setup Network Connections...

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Page 7: ...ided the AC outlet is properly grounded An input power source of 120 VAC 50 or 60 Hz 5 67 amps max Power Failure Backup Customer supplied commercially available UPS systems should be used for power failure backup Grounding The MAS does not need any additional grounding provided the AC outlet is properly grounded Connection The MAS connects to the CIX using a single IP connection through a Network ...

Page 8: ...st Rack Mount Recommended The MAS can be mounted in a standard 19 inch four post rack or server cabinet The rack and other equipment must not block the air flow at the back and front of the MAS Figure 2 MAS Front View Figure 3 MAS Connector Detail Dimensions of Cabinet Height 3 5 inches 86 mm Width 17 inches 430 mm with bracket 19 inches 483 mm Depth 18 inches 457 5 mm Cabinet Weight Approximately...

Page 9: ...Hardware Input Power Strata CIX Media Application Server Installation 07 06 3 Figure 4 MAS Rear Panel I I O C AC Input Power Switch Reset Switch Power AC Power Connector Switch ...

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Page 11: ...fer to Figure 6 If the post has non threaded holes use the M5 screws and M5 nut plates The nut plate must go behind the post The rail flange goes between the nut plate and the post If the post has threaded M5 holes use the M4 screws and M4 nut plates The screws will not engage the threads in the post The nut plate must go behind the post The rail flange goes between the nut plate and the post Figu...

Page 12: ...lace Note The cooling air flow through the MAS is front to back Ensure that the front and rear grills are not obstructed 5 Connect IP cable from the 1 Gbit connector to the Network Switch Refer to Figure 3 This is the only IP connection to the MAS Do not use the 10 100 Mbit connector 6 Connect AC power cord Refer to Figure 4 Step 2 Network Connection The MAS requires a static IP Address The MAS an...

Page 13: ...k and how the MAS will be accessed Changes to the ICF may be required Considerations include Will the MAS be accessed using remote desktop or will a keyboard monitor and mouse connected to the MAS be the only direct access Will the MAS be addressable via the internet MAS Configuration Requirements The MAS is a platform for running real time IP based multimedia applications It must process each IP ...

Page 14: ...hows the constraints of a system that is only configured with ACD Table 1 Third Party Application Software Application Configuration Notes PC cillin Internal Security 2005 Should not be run in batch mode when running any other applications Symantec s Norton Anti Virus 2005 Script blocking option must be un checked McAfee Virusscan 2005 Ver 9 0 Script blocking option must be un checked Zoom Modem D...

Page 15: ... OAISYS Diamond out of plan upgrade for MAS LICMAS SUP OUT 999 0 999 OAISYS Diamond support for MAS LICMAS SUP OAI 999 0 999 OAISYS IVR Option with Database Assistan LICMAS ACDIVR 1 0 1 OAISYS NetPhone and chat license for MAS LICMAS NETSEAT 360 0 360 OAISYS NetPhone server and client LICMAS NETPH 1 0 1 Strata ACD Basic ACD 20 agent add on lic LICMAS BASADD20 17 0 17 Strata ACD Enhanced ACD 20 age...

Page 16: ...ng This option enables you to manage issue and activate MAS licenses in the eManager server host It is required that administrators should be able to manage licenses for all applications in the MAS Step 4A Access Main MAS Licensing Screen Before connecting to the system login using the keyboard connected to the MAS In the Table 4 Insight Maximum Number of Licenses Shown Feature License SES and ACD...

Page 17: ...er defined in the header of the container file Local Status Local MAS The MAC address in this container file is the same as the local MAS host MAC address where the eManager server is running Issued in Local MAS Same as Local MAS but the licenses in this container have been issued already eManager stores a log of the issued container files Remote MAS The MAC address in this container file is diffe...

Page 18: ...the file 4 Click Save Step 4C Issue Licenses Note The file you selected must be Local or Issued in local MAS to use this feature Any file with a local status of Remote MAS must be issued from the controlling server From the MAS Licensing screen select a file and click Issue Licenses eManager parses the selected container file extracts each license for the different applications and services and de...

Page 19: ...applications as appropriate MAS Recovery In the event that MAS suffers a catastrophic failure the following procedures will restore the MAS to the configuration it was in when shipped If possible backup the data configuration and license files before starting At the conclusion of these steps return to the MAS Software Setup section of this chapter Important The MAS Recovery procedure MUST be follo...

Page 20: ...t box then click Next 3 In Regional and Language option leave everything default then click Next 4 In the Personalize Your Software screen enter admin as the name and your company name then click Next 5 Enter the 25 characters Product Key which can be found on the label on the top cover of the MAS chassis 6 For computer name enter STRATAMAS01 For password enter password Note that the name and pass...

Page 21: ...an be entered 1 Log on to the MAS click on Valued Customer and enter password as the password 2 From the main menu select Start Control Panel Network and Internet Connection then click on Network Connection 3 Right click on the Local Area Connection for the Intel PRO 1000 CT Network and select Properties 4 Highlight Internet Protocol TCP IP and click the Properties button 5 Select Use the followin...

Page 22: ... installation of the Zoom 3090 USB V 92 Modem Toshiba part number SYS USB MODEM The Zoom Modem V 92 USB Mini is a compact external modem for Windows computers Zoom is a registered trademark of Zoom Telephonics Inc Important Do not connect the modem to the USB until after the modem driver software has been installed on the MAS Step 1 Install Modem Driver Software on MAS Install the USB modem driver...

Page 23: ... to Windows Click Start My Network Places Click View Network Connections Create a new connection 3 When the New Connection Welcome box opens shown right click on Next 4 In the Network Connection Type dialog box click Set up an advanced connection 5 Click Next 6 In the Advanced Connection Options click Accept incoming connections Next 7 In the Devices for Incoming Connections dialog box shown right...

Page 24: ...Valued Customer in the User Permissions list shown right 10 In the Networking Software dialog box accept the default selections click on Next 11 In the Completing dialog box shown right click on Finish 12 The MAS setup is complete The remaining steps are performed at the computer that will be used to dial into the MAS ...

Page 25: ...nection on the computer that will be used to dial into the MAS 1 Get to the Network Connections Add Network Connection dialog box shown right Typically this is through the Settings Control Panel from the Start menu 2 Select Connect to the network at my workplace then click Next 3 Select Dial up connection as the Network Connection type shown right ...

Page 26: ...the telephone number of the telephone line connected to the modem Enter the modem number in the same format that a station user would dial the same number Enter trunk access codes toll prefix and or area code as required 6 Click Finish Dial up the MAS Modem 1 From the remote location computer open the Network Connection 2 In the Connect dialog box enter Valued Customer as the User Name Enter the p...

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Page 28: ...Toshiba America Information Systems Inc Telecommunication Systems Division 9740 Irvine Blvd Irvine CA 92618 1697 949 583 3700 http telecom toshiba com 2006 Toshiba America Information Systems Inc ...

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