ThinkPad Yoga 11e 5th Gen User Manual Download

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11e 5th Gen and Yoga 11e 5th Gen
User Guide

Summary of Contents for Yoga 11e 5th Gen

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Page 2: ...mprovement on the documentation of your computer including this User Guide To get all the latest documents go to http www lenovo com support First Edition January 2018 Copyright Lenovo 2018 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract N...

Page 3: ...r 15 Registering your computer 15 Frequently asked questions 15 Operating modes 16 Rotating the computer display 16 Notebook mode 17 Stand mode 18 Tablet mode 19 Tent mode 20 Using the multi touch screen 21 Using the special keys 23 Using the touch pad 25 Power management 25 Using the ac power adapter 25 Using the battery 26 Managing the battery power 27 Power saving modes 27 Cabled Ethernet conne...

Page 4: ...apter 10 Getting support 99 Before you contact Lenovo 99 Getting help and service 99 Lenovo Support Web site 100 Calling Lenovo 100 Purchasing additional services 101 Appendix A Supplemental information about the Ubuntu operating system 103 Appendix B Regulatory information 105 Certification related information 105 Wireless related information 105 Wireless interoperability 105 Usage environment an...

Page 5: ...information for China 114 Appendix D Restriction of Hazardous Substances RoHS Directive 115 Appendix E ENERGY STAR model information 119 Appendix F Notices 121 Appendix G Trademarks 123 Copyright Lenovo 2018 iii ...

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Page 7: ...his information includes references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the b...

Page 8: ...ctrical shock keep liquids away from your computer Protect the cables from being damaged Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subject to treatment that cou...

Page 9: ...bers see the following Web site http www lenovo com support phone Frequently inspect your computer and its components for damage or wear or signs of danger If you have any question about the condition of a component do not use the product Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired if necessary In the unlikely ...

Page 10: ... documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product equipped with a power cord always make sure that the power is turned...

Page 11: ...tor terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords where the electrical conta...

Page 12: ...tlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fu...

Page 13: ...r expose it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that...

Page 14: ...r facilities or technicians recycle Lenovo batteries according to local laws and regulations The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate xii 11e ...

Page 15: ...ate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is ...

Page 16: ...ternal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords t...

Page 17: ...earphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band characte...

Page 18: ...is glass could break if the product is dropped on a hard surface or receives a substantial impact If glass breaks do not touch or attempt to remove it Stop using your product until the glass is replaced by trained service personnel xvi 11e 5th Gen and Yoga 11e 5th Gen User Guide ...

Page 19: ...ont view Front view for ThinkPad 11e 5th Gen 1 Microphones 2 Camera 3 Speakers 4 Touch pad 1 Microphones The microphones capture sound and voice when used with a program capable of handling audio 2 Camera The camera enables you to take pictures or hold a video conference For more information see Using the cameras on page 30 3 Speakers Your computer is equipped with a pair of stereo speakers Copyri...

Page 20: ... handling audio 2 Front camera The camera enables you to take pictures or hold a video conference For more information see Using the cameras on page 30 3 Speakers Your computer is equipped with a pair of stereo speakers 4 Rear camera The camera enables you to take pictures or hold a video conference in the tablet mode For more information see Using the cameras on page 30 5 Touch pad Your computer ...

Page 21: ...r enables you to connect the computer to ac power 3 Ethernet connector The Ethernet connector enables you to connect the computer to a local area network LAN DANGER To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector You can only connect an Ethernet cable to this connector The Ethernet connector has two network status indicators When the green indicat...

Page 22: ...ess or storage For more information see Using a media card on page 30 Right side view 1 Power button 2 Audio connector 3 USB 3 0 connector 4 USB C connector 5 Security lock slot 6 Pen tether hole 1 Power button You can press the power button to turn on the computer or put the computer to sleep mode To turn off the computer open the Start menu click Power and then click Shut down If your computer i...

Page 23: ...or to transfer data charge your device or connect your computer to external displays Lenovo provides various USB C accessories to help you expand your computer functionality For more information go to http www lenovo com essentials Note When the battery power is below 10 the USB C accessories connected to the USB C connector might not work correctly 5 Security lock slot To protect your computer fr...

Page 24: ... slot to store the pen For more information see ThinkPad Pen Pro on page 35 2 Emergency reset hole If the computer stops responding and you cannot turn it off by pressing the power button remove the ac power adapter Then insert a straightened paper clip into the emergency reset hole to reset the computer 6 11e 5th Gen and Yoga 11e 5th Gen User Guide ...

Page 25: ... model your computer might look different from the following illustrations 1 Caps Lock indicator When this indicator is on you can type uppercase letters by directly pressing the letter keys 2 Fn Lock indicator This indicator shows the status of Fn Lock function For more information see Using the special keys on page 23 Chapter 1 Product overview 7 ...

Page 26: ...ode 9 Wireless status indicator The wireless status indicator is located on the outer lid of the computer and it helps you identify the wireless status of your computer Solid green The wireless features of the computer are on Off The wireless features of the computer are off 10 ac power status indicator This indicator shows the ac power and battery power status of the computer White connected to a...

Page 27: ...our computer FCC ID and IC Certification number The FCC and IC Certification information is identified by a label on the computer as shown in the following illustration Note Depending on the model your computer might look different from the following illustration Chapter 1 Product overview 9 ...

Page 28: ...totell Hardware aspx for illustrations of the various types of Genuine Microsoft labels In the People s Republic of China the Genuine Microsoft label is required on all computer models preinstalled with any version of Windows 10 In other countries and regions the Genuine Microsoft label is required only on computer models licensed for Windows 10 Pro The absence of a Genuine Microsoft label does no...

Page 29: ... rate 3 DDR3 low power LP memory or double data rate 4 DDR4 memory soldered on the system board Maximum size 8 GB Storage device Embedded Multi Media Card eMMC available on some models M 2 solid state drive Display Brightness control Color display with Thin Film Transistor TFT technology Color display with In Plane Switching IPS or Twisted Nematic TN technology Display size 294 64 mm 11 6 inches D...

Page 30: ...mum heat output depending on the model 45 W 154 Btu hr 65 W 222 Btu hr Power source ac power adapter Sine wave input at 50 Hz to 60 Hz Input rating of the ac power adapter 100 V to 240 V ac 50 Hz to 60 Hz Operating environment Maximum altitude without pressurization 3048 m 10 000 ft Temperature At altitudes up to 2438 m 8000 ft Operating 5 C to 35 C 41 F to 95 F Storage 5 C to 43 C 41 F to 109 F A...

Page 31: ...r an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Lenovo programs Your computer comes with Lenovo programs to help you work easily and securely Accessing Lenovo programs To access Lenovo programs on your computer do the following 1 Open the Start menu and locate a program by the program na...

Page 32: ...d With Lenovo Companion they are Use Lenovo Companion to do the following Optimize your computer performance monitor your computer health and manage updates Access your user guide check warranty status and view accessories customized for your computer Read how to articles explore Lenovo forums and stay up to date on technology news with articles and blogs from trusted sources Configure hardware se...

Page 33: ...ww lenovo com support faq Can I get my user guide in another language To download the user guide in another language go to http www lenovo com support Then follow the instructions on the screen How do I get help about the Windows operating system The Windows help information system provides you with detailed information about using the Windows operating system so that you can get the most of your ...

Page 34: ... the preinstalled diagnostic software See Diagnosing problems with Lenovo Companion on page 65 Check for recovery solutions in Chapter 8 Recovery information on page 81 Print the following topics and keep them with your computer in case you are unable to access this electronic user guide when necessary Installing the Windows 10 operating system on page 51 Computer stops responding on page 66 Power...

Page 35: ...k mode in scenarios that require using a keyboard and a mouse such as editing documents and writing e mails Attention The angle between the front of the computer display and the keyboard for the notebook mode is at most 190 degrees Do not rotate the computer display with too much force otherwise the computer display or hinges might get damaged Do not apply too much force to the upper right or uppe...

Page 36: ...and playing videos Attention The angle between the front of the computer display and the keyboard for the stand mode is above 190 degrees and below 350 degrees Do not rotate the computer display with too much force otherwise the computer display or hinges might get damaged Do not apply too much force to the upper right or upper left corner of the computer display If your computer is in the noteboo...

Page 37: ...ch pad For more information see Using the multi touch screen on page 21 Tablet mode You can use the computer in the tablet mode in scenarios that require frequent interaction with the screen such as browsing the Web site Attention The angle between the front of the computer display and the keyboard for the tablet mode is 360 degrees Do not rotate the computer display with too much force otherwise ...

Page 38: ...more information see Using the multi touch screen on page 21 Tent mode You can use your computer in the tent mode in scenarios that require limited interaction with the screen such as viewing photos and making a presentation Attention The angle between the front of the computer display and the keyboard for the tent mode is at least 270 degrees and at most 340 degrees Do not rotate the computer dis...

Page 39: ...an control some functions of your computer through the multi touch screen without the use of the keyboard and the touch pad For more information see Using the multi touch screen on page 21 Using the multi touch screen This topic provides instructions on how to use the multi touch screen that is available on some models Notes Your computer screen might look different from the following illustration...

Page 40: ...s and photos Touch Drag an item to the location you want Mouse action Click hold and drag an item Function Move an object Touch Move two fingers closer together Mouse action Press the Ctrl key while scrolling the mouse wheel backward Function Zoom out Touch Move two fingers farther apart Mouse action Press the Ctrl key while scrolling the mouse wheel forward Function Zoom in Touch Swipe in from th...

Page 41: ...ing the multi touch screen The multi touch screen is a glass panel covered with a plastic film Do not apply pressure or place any metallic object on the screen which might damage the touch panel or cause it to malfunction Do not use fingernails gloved fingers or inanimate objects for input on the screen Regularly calibrate the accuracy of the finger input to avoid a discrepancy Tips on cleaning th...

Page 42: ...peakers If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer To turn on the sound press or Decrease the speaker volume Increase the speaker volume Mute or unmute the microphones Darken the computer display Brighten the computer display Manage external displays Enable or disable the built in wireless features Open the Settings window Enable or ...

Page 43: ...llustration Your computer is equipped with a touch pad 1 under the bottom edge of the keyboard To move the pointer 2 on the screen slide your fingertip over the touch pad in the direction in which you want the pointer to move The left and right bottoms of the touch pad work as click buttons The functions correspond to those of the left and right mouse buttons on a conventional mouse Customizing th...

Page 44: ...ork longer without being tied to an electrical outlet Checking the battery status Move your pointer to the battery status icon in the Windows notification area to check the battery status The battery status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery The rate at which you use battery power determines how long you...

Page 45: ...ormation system Power saving modes There are several modes that you can use at any time to conserve power This section introduces each mode and gives tips on the effective use of battery power Sleep mode In sleep mode your work is saved to memory and then the storage drive and the computer display are turned off When your computer wakes up your work is restored within seconds To put your computer ...

Page 46: ... Your computer has an Ethernet connector To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only Using the wireless LAN connection A wireless local area network LAN covers a relatively small geographic area such as an office building...

Page 47: ...the following Note It is not recommended to use the wireless feature the 802 11 standards of your computer simultaneously with a Bluetooth option The data transmission speed can be delayed and the performance of the wireless feature can be degraded 1 Do one of the following Press the Bluetooth control key and turn on the Bluetooth feature Open the Start menu and then click Settings Devices Bluetoo...

Page 48: ... icon Then follow the on screen instructions Using the cameras Your computer might be equipped with two conventional cameras a front camera and a rear camera You can use the camera to preview your video image and take a snapshot of your current image To start the camera open the Start menu and click Camera When the camera is started the indicator is turned on in white indicating that the camera is...

Page 49: ...password or provide confirmation 4 From the Action menu select Add legacy hardware The Add Hardware Wizard starts 5 Follow the instructions on the screen Removing a media card Attention Stop all the activities involving the card before removing it Otherwise data on the card might get damaged or lost Do not remove a card when the computer is in sleep or hibernation mode Otherwise the system might n...

Page 50: ...en resolution Display settings Detect Connecting a wireless display Note To use a wireless display ensure that both your computer and the external display support the Miracast feature Do one of the following Open the Start menu and then click Settings Devices Connected devices Add a device Click the action center icon in the Windows notification area Click Connect Select the wireless display and f...

Page 51: ...n airplane or automobile If you carry an ac power adapter detach the ac cord from it to avoid damaging the cord Travel tips on airplanes If you carry your computer onto an airplane observe the following tips Be careful about the seat in front of you on airplanes Angle your computer display so that it does not get caught when the person in front of you leans back When taking off remember to turn of...

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Page 53: ...anner when you are Taking notes Annotating Portable Document Format PDF files Drawing graphics with applications capable of editing and sketching When you draw or write with the ThinkPad Pen Pro keep it perpendicular to the computer display to achieve the best line quality Use the ThinkPad Pen Pro instead of your finger in conditions such as the following You need precise and detailed input such a...

Page 54: ...ion tap the display once with the pen To double click tap twice without pausing To right click tap the tip 1 on the display and hold the pen there for one second Alternatively you can press and hold the right click button 3 while tapping the tip 1 on the display To erase ink press and hold the eraser button 2 tap the tip 1 on the display and drag the pen across the ink you want to erase 36 11e 5th...

Page 55: ...slide the tab of the pen slightly out and then completely pull out the pen Charging the ThinkPad Pen Pro To charge the pen insert the pen slightly into the slot until it snaps into position The pen will be 80 charged in about 15 seconds and 100 charged in about five minutes Chapter 3 Enhancing your computer 37 ...

Page 56: ... the pen into the slot for charging no matter the computer is in the notebook mode stand mode tent mode or tablet mode Note Ensure that your computer is on or in sleep mode Otherwise the pen will not be charged 38 11e 5th Gen and Yoga 11e 5th Gen User Guide ...

Page 57: ...y Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center on t...

Page 58: ... programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructions on the screen Screen reader techn...

Page 59: ...ovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image wh...

Page 60: ...levels of comfort and performance If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at http www lenovo com essentials Explore your options for docking solutions and external pr...

Page 61: ...and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush o...

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Page 63: ...rrect password to start using the computer When this icon is displayed type a power on password or a supervisor password Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unaut...

Page 64: ... and store it in a safe place If you forget the user hard disk password or both user and master hard disk passwords Lenovo cannot reset your passwords or recover data from the storage drive You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced Proof of purchase is required and a fee will be charged for parts and service Notes The eDrive s...

Page 65: ... encrypt all user and system files including the swap and hibernation files BitLocker uses the TPM to provide enhanced protection for your data and to ensure early boot component integrity A compatible TPM is defined as a V2 0 TPM To check the BitLocker status go to Control Panel view Control Panel by Category and click System and Security BitLocker Drive Encryption For more information see the he...

Page 66: ... location of the data they do not delete the data itself The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith might read and misuse the critical data on storage drives for unexpected purposes To prevent leakage of data it is important that you delete all the data ...

Page 67: ...inst viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about your antivirus software see the help system of your antivirus software Chapter 5 Security 49 ...

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Page 69: ...ect the drive that contains the operating system installation program for example USB HDD Then press Esc 6 Select Restart and ensure that OS Optimized Defaults is enabled Then press F10 to save the settings and exit the ThinkPad Setup program 7 Follow the on screen instructions to install the device drivers and necessary programs See Installing device drivers on page 52 8 After installing the devi...

Page 70: ...p to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS flashes or software updates When Lenovo Companion connects to the Lenovo Support Web site the program automatically recognizes the following information and determines what updates are available for your computer Machine typ...

Page 71: ...tart your computer with one of the provided options You can press F9 to restore to the default settings Changing the startup sequence In some cases you might have to change the startup sequence so that the computer starts from a desired device when powered on Read this topic to learn how to change the computer startup sequence Attention After you change the startup sequence ensure that you select ...

Page 72: ...he computer of the network administrator For instructions on how to update the UEFI BIOS go to http www lenovo com support BIOS menu This topic introduces the following BIOS menus of your computer Main menu Config menu Date Time menu Security menu Startup menu Restart menu Note Depending on the model and operating system the menu items and the default value might change without notice Main menu Wh...

Page 73: ...nment This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first UEFI IPv6 Network Stack Values Disabled Enabled Description Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI environment This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first UEFI PXE Boot Priority Values IPv6 First IPv4 First Description Select network...

Page 74: ...s way you do not have to press the Fn key and function key simultaneously After you press the Fn key twice it remains active until you press it again When the Fn key remains active directly pressing a function key has the same function as pressing the Fn key and the function key simultaneously Display Boot Display Device Values ThinkPad LCD External Display Description Select the display device th...

Page 75: ...ind you that the password you entered is right or wrong Keyboard Beep Values Enabled Disabled Description Enable or disable a beep when unmanageable key combinations are pressed Date Time menu Note The BIOS menu items might change without notice Depending on the model the default value might vary System Date Descriptions Set or change the date of the system System Time Descriptions Set or change t...

Page 76: ...h for power on passwords and hard disk passwords If a supervisor password is set you cannot change the minimum length until you log in as a supervisor Power On Password Values Disabled Enabled Descriptions Set a power on password to protect the computer from unauthorized access For more information see Passwords introduction on page 45 Hard Disk 1 Password Values Disabled Enabled Descriptions Set ...

Page 77: ...revention Values Disabled Enabled Descriptions Some computer viruses and worms cause memory buffers to overflow By enabling this option you can protect your computer against attacks from such viruses and worms If the option is enabled but you find that a program does not run properly disable this option first and then reset the settings Virtualization Intel R Virtualization Technology Values Disab...

Page 78: ...ons Enable this option to prevent unauthorized operating systems from loading when you turn on the computer Note This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled Platform Mode Values Setup Mode User Mode Descriptions Specify the system operating mode ...

Page 79: ...s Secure Boot and OS Optimized Defaults are automatically enabled Boot order is not selectable To complete the configuration of Device Guard you have to set a supervisor password When this option is disabled the setup options are configurable and you can choose any boot options to start the computer Startup menu Note The BIOS menu items might change without notice Depending on the model the defaul...

Page 80: ...Changes Descriptions Discard the changes and restart the computer Load Setup Defaults Descriptions Restore to the factory default settings Note Enable OS Optimized Defaults to meet the Windows 10 certification requirements When you change this setting some other settings are changed automatically such as CSM Support UEFI Legacy Boot Secure Boot Secure RollBack Prevention Intel Virtualization Techn...

Page 81: ...emotely without remote attendance The updating process can perform after normal working hours and on weekends so that the users are not interrupted during work and the LAN traffic is kept to a minimum It saves time and increases productivity If the computer is turned on through Wake on LAN the computer starts follow the Network Boot sequence Asset ID EEPROM The Asset ID EEPROM contains information...

Page 82: ...ork Boot sequence do the following 1 Restart the computer When the logo screen is displayed press F1 to start the ThinkPad Setup program 2 Select Startup Network Boot The boot device list is displayed 3 Select a boot device to make it as the top boot priority 4 Press F10 to save the settings and exit You can press F9 to restore to the factory default settings 64 11e 5th Gen and Yoga 11e 5th Gen Us...

Page 83: ...u have experienced and how you resolved the minor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your battery is charged and your computer has the ac power connected 3 Access ThinkPad Setup and load the default set...

Page 84: ...erting a straightened paper clip into the emergency reset hole 2 Reattach the ac power adapter and restart the computer If the computer does not turn back on continue with step 3 3 While the computer is turned off remove all sources of power from the computer and remove all external devices that are attached to your computer keyboard mouse printer scanner and so on Reattach the ac power adapter an...

Page 85: ...ion and try again To clear the error enter ThinkPad Setup Message 0199 System Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter ThinkPad Setup Message 0270 Real Time Clock Error Solution System Real Time Clock is not functional Have ...

Page 86: ...ating system or programs store large amounts of data in the variable storage All data needed for POST such as BIOS setup settings chipset or platform configuration data are stored in a separate UEFI variable storage Solution Press F1 after the error message is displayed to enter ThinkPad Setup A dialog asks the user for confirmation to clean up the storage If the user selects Yes all data that wer...

Page 87: ... Replace the system board service provider only 0283 PCI resource error 1 Remove PCIe devices the M 2 card PCIe card and so on service provider only 2 Replace the system board service provider only 0284 TCG compliant functionality related error might be the BIOS code validation failure Replace the system board service provider only 0285 TCG compliant functionality related error might be the TPM in...

Page 88: ... might have been disabled 4 Right click the highlighted adapter click Update driver and then follow the instructions on the screen to update the driver The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex ensure that the switch port also is configured for full duplex Setting a wrong duplex mode can degrade performance cause data loss or result ...

Page 89: ...lect Bluetooth Hands free Audio and click Set Default If you are using an AV profile select Stereo Audio and click Set Default 5 Click OK to close the Sound window Keyboard problems Problem All or some keys on the keyboard do not work Solution If an external numeric keypad is connected 1 Turn off the computer 2 Remove the external numeric keypad 3 Turn on the computer and try using the keyboard ag...

Page 90: ... computer and listen again Solution Ensure that The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer is turned on Press the power button again for confirmation The brightness level of the screen is appropriately set If a power on password is set press any key to display the prompt for the power on password and then type the c...

Page 91: ...to make sure that the monitor type is correct If it is click OK to close the window otherwise proceed with the following steps 5 If more than two monitor types are displayed select Generic PnP Monitor or Generic Non PnP Monitor 6 Click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation 7 Click the Driver tab 8 Click Update Driver ...

Page 92: ... driver Problem The screen is unreadable or distorted Solution Ensure that The monitor information is correct and the appropriate monitor type is selected If necessary update the monitor driver Ensure that an appropriate refresh rate is selected by doing the following 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external...

Page 93: ...ation 4 Double click Sound video and game controllers 5 Ensure that the device following Sound video and game controllers is enabled and configured correctly Problem Recordings made by using the microphone input are not loud enough Solution Ensure that the Microphone Boost function is turned on and set by doing the following 1 Go to Control Panel and ensure that you view Control Panel by Category ...

Page 94: ...et to the default device with a check mark displayed beside the speaker icon 5 Play any sound through a music program for example Windows Media Player Ensure that sound comes from the speakers now 6 Then if you would like to switch to a headset close the music program 7 Click the Playback tab Select Headset Earphone and then click Set Default The headset is set to the default device with a check m...

Page 95: ...ep them with your computer for reference later Problem My computer is getting no power at all Solution Check the following items 1 Verify the power button The power button is illuminated whenever the computer is on 2 Check all power connections Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet 3 Inspect the ac power adapter Check for any p...

Page 96: ...er into an electrical outlet and then into the computer Problem The computer display remains blank after you press Fn to resume from sleep mode Solution Check whether an external monitor was disconnected or turned off while the computer was in sleep mode If you disconnected or turned off the external monitor connect it or turn it on before resuming the computer from sleep mode When resuming the co...

Page 97: ...attery power for the pen might be low Ensure that your computer is on Then insert the pen into the pen slot to charge the pen for about five minutes Software problem Problem A program does not run properly Solution Ensure that the problem is not being caused by the program Check that your computer has the minimum required memory to run the program See the manuals supplied with the program Check th...

Page 98: ...Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation Refer to Diagnosing problems with Lenovo Companion on page 65 and run a diagnostic test of the USB connector 80 11e 5th Gen and Yoga 11e 5th Gen User Guide ...

Page 99: ...ting system Start the computer from an external device Restore the Windows operating system from a system image To use advanced startup options do the following Note The items in the graphical user interface GUI might change without notice 1 Open the Start menu and then click Settings Update security Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Selec...

Page 100: ... process 1 Connect a proper USB drive at least 16 GB of storage to the computer 2 Type recovery in the search box on the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the instructions on the screen to create a recovery USB drive Using the recovery USB drive If you ...

Page 101: ...ping label and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU See your Lenovo Limited Warranty documentation at http www lenovo com warranty llw_02 for full details For the CRU information of your computer refer to the following list Se...

Page 102: ... or Small icons 2 Click Power Options and then click Choose what the power buttons do on the left pane 3 Click Change settings that are currently unavailable at the top 4 If prompted by User Account Control UAC click Yes 5 Clear the Turn on fast startup check box and then click Save changes To disable the built in battery do the following 1 Restart your computer When the logo screen is displayed i...

Page 103: ...at you insert the card firmly until you hear a click Note Ensure that the metal contacts of the card are facing down and pointing toward the computer Replacing the base cover assembly Before you start read Important safety information on page v and print the following instructions To replace the base cover assembly do the following 1 Disable the built in battery See Disabling the built in battery ...

Page 104: ...e base cover assembly 6 Turn the computer over Connect the ac power adapter and all cables to the computer Replacing the M 2 solid state drive Before you start read Important safety information on page v and print the following instructions Attention The M 2 solid state drive is sensitive Inappropriate handling might cause damage and permanent loss of data 86 11e 5th Gen and Yoga 11e 5th Gen User ...

Page 105: ...ect to physical shocks or vibration Put the M 2 solid state drive on a soft material such as cloth to absorb physical shocks To replace the M 2 solid state drive do the following 1 Disable the built in battery See Disabling the built in battery on page 84 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4...

Page 106: ...Replacing the keyboard Before you start read Important safety information on page v and print the following instructions To remove the keyboard do the following 1 Disable the built in battery See Disabling the built in battery on page 84 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the base c...

Page 107: ...board 1 Disconnect the keyboard cable from the system board 2 3 6 Turn the computer over and open the display Slightly push the keyboard in the direction as shown to release the latches from the keyboard bezel Chapter 9 Replacing devices 89 ...

Page 108: ...lightly upward to remove it 2 from the keyboard bezel To install the new keyboard do the following 1 Insert the keyboard cable connector through the hole in the keyboard bezel 1 Pivot the keyboard upward as shown 2 90 11e 5th Gen and Yoga 11e 5th Gen User Guide ...

Page 109: ...that the front edge of the keyboard the edge that is close to the display is under the keyboard bezel 3 Slide the keyboard in the direction as shown Ensure that the latches are secured under the keyboard frame Chapter 9 Replacing devices 91 ...

Page 110: ...n page v and print the following instructions To replace the power button card do the following Attention Sensitive components are mounted on the power button card Avoid any kind of rough handling during the replacement 1 Disable the built in battery See Disabling the built in battery on page 84 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the comp...

Page 111: ...button card with the notches on the computer Insert the new power button card as shown 3 7 Reinstall the base cover assembly 8 Turn the computer over again Connect the ac power adapter and all cables to the computer Replacing the ThinkPad pen pro charger Before you start read Important safety information on page v and print the following instructions Chapter 9 Replacing devices 93 ...

Page 112: ...nnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the base cover assembly See Replacing the base cover assembly on page 85 5 Remove the tape that secures the pen charger cable connector to the system board 1 Disconnect the pen charger cable connector from the system board 2 Remove the screw that secures the pen charger 3 6 Remove the pen charger ...

Page 113: ...e system board Secure the cable connector with the tape 9 Reinstall the base cover assembly 10 Turn the computer over Connect the ac power adapter and all cables to the computer Replacing the speaker assembly Before you start read Important safety information on page v and print the following instructions Note The following replacing steps are only for non yoga models Chapter 9 Replacing devices 9...

Page 114: ...rned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the base cover assembly See Replacing the base cover assembly on page 85 5 Detach the connector of the speaker assembly 1 from the system board Remove the screws 2 6 Remove the speaker assembly 96 11e 5th Gen and Yoga 11e 5th Gen User Guide ...

Page 115: ...rews to secure the speaker assembly 1 Attach the connector of the new speaker assembly to the system board 2 9 Reinstall the base cover assembly 10 Turn the computer over Connect the ac power adapter and all cables to the computer Chapter 9 Replacing devices 97 ...

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Page 117: ...lowing questions before you call for help Then you are able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The seria...

Page 118: ...ined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The following items ar...

Page 119: ... phone numbers are available at http www lenovo com support phone If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services Service availability and service name might vary by country or region For more information about these servi...

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Page 121: ...m the Web site or from your computer contact your local Lenovo office or reseller to obtain a printed version of the LLW Accessing the Ubuntu help system The Ubuntu help system provides information about how to use the Ubuntu operating system To access the help system from the Unity move your pointer to the Launch bar and then click the Help icon If you cannot find the Help icon from the Launch ba...

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Page 123: ...card compliant with the Bluetooth Specification version 4 2 or 5 0 as defined by the Bluetooth Special Interest Group SIG However the Windows operating system might limit the support only on the Bluetooth Specification version 4 1 Usage environment and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency RF safety standards a...

Page 124: ...ento opera em caráter secundário isto é não tem direito a proteção contra interferência prejudicial mesmo de estações do mesmo tipo e não pode causar interferência a sistemas operando em caráter primário This equipment is a secondary type device that is it is not protected against harmful interference even if the interference is caused by a device of the same type and it also cannot cause any inte...

Page 125: ...nterference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver ...

Page 126: ...tion requirements resulting from a non recommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance The limits for Class B equipment were derived for typical residential environments to provi...

Page 127: ...CE zu führen Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Meitnerstr 9 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55032 Klasse B Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated cu...

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Page 129: ... This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle...

Page 130: ...rd or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one contact your p...

Page 131: ...o include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any...

Page 132: ...e user guide for your product For proper collection and treatment go to http www lenovo com lenovo environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China 114 11e 5th Gen and Yoga 11e 5th Gen User Guide ...

Page 133: ...uipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to http www lenovo com rohs communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS India RoHS RoHS compliant as per E Waste Manag...

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Page 135: ...Taiwan RoHS Appendix D Restriction of Hazardous Substances RoHS Directive 117 ...

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Page 137: ...r gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sleep After 30 minutes T...

Page 138: ...4 Click the Power Management tab 5 Clear the Allow this device to wake the computer check box 6 Click OK 120 11e 5th Gen and Yoga 11e 5th Gen User Guide ...

Page 139: ...blication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 140: ...cluding any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to http www lenovo com support 122 11e 5th Gen and Yoga 11e 5th Gen User Guide ...

Page 141: ...Locker and Cortana are trademarks of the Microsoft group of companies Ubuntu is a registered trademark of Canonical Ltd The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Wi Fi Wi Fi Alliance and Miracast are registered trademarks of Wi Fi Alliance USB C is a trademark of USB Implemente...

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