Telstra T48G Quick Start Manual Download

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QUICK START

GUIDE FOR YOUR

TELSTRA T48G

DOT(DIGITAL OFFICE TECHNOLOGY)

Summary of Contents for T48G

Page 1: ...QUICK START GUIDE FOR YOUR TELSTRA T48G DOT DIGITALOFFICETECHNOLOGY TM ...

Page 2: ...venience and at no additional cost We ll show you how to make the most of your service including IP Phone Features Smart Call Management Tools and Applications such as Call Conductor Virtual Receptionist Voice2Email Alternatively you can benefit further from a two hour on site session available in metro areas only for a fee of 165 Additional sessions are also available charges apply See back cover...

Page 3: ...INSIDE 01 Let s get started 02 Handset legend 04 Your Telstra T48G 06 Getting connected 13 Bluetooth connectivity 15 Wi Fi connectivity 31 Your contacts 34 MessageBank 35 Basic call features 40 Troubleshooting ...

Page 4: ......

Page 5: ...1 LET S GET STARTED Your package contains the following Telstra T48G IP Phone Telstra T48G Phone Stand Power Adapter Ethernet Cable This Quick Start Guide ...

Page 6: ...ered successfully Register failed Flashing Registering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi lingual uppercase and ...

Page 7: ...t Disturb Call Forward Call Hold Call Mute Ringer volume is 0 Received Calls Placed Calls Missed Calls Forwarded Calls Bluetooth mode is on Bluetooth headset is both paired and connected The default caller photo and contact icon Wi Fi connection is successful No Wi Fi connection ...

Page 8: ...ndicates phone power and some feature status Headset Key Presses to activate the headset mode Mute Key Presses to activate the mute mode Hold Key Places a call on hold or resumes a held call MessageBank Key Presses to access Messagebank ...

Page 9: ...resses twice to dial out a last dialled number Speakerphone Key Presses to activate the Speakerphone Volume Key Presses to adjust volumn Scrolls through the displayed information Confirms actions or answers incoming calls Cancels actions or rejects incoming calls ...

Page 10: ...6 GETTING CONNECTED 1 Set up your Telstra T48G IP Phone Fig 1 Turn your phone over to expose the ports on the back of the unit Attach the stand Fig 1 to the phone ...

Page 11: ...nnect the handset cable to the handset port on the phone Fig 2 Optional Wired Headset Connect the wired headset to the headset port on the phone Fig 2 Connect the EHS36 Fig 2 or EXP40 Fig 3 to the EHS port on the phone ...

Page 12: ...g 4 Turn the power source ON Connect the Ethernet cable to the Internet port on the back of the phone and an available Ethernet port on a compatible DOT router switch Fig 4 Optional PC Connection Connect one end of the second Ethernet cable to the LAN port on the user s PC and the other end to the PC port on the phone Fig 4 DOT powered switches are available for purchase if there are insufficient ...

Page 13: ...ernet port on a compatible DOT router switch Fig 5 Optional PC Connection Connect one end of the second Ethernet cable to the LAN port on the user s PC and the other end to the PC port on the phone Fig 5 DOT powered switches are available for purchase if there are insufficient Ethernet ports on your DOT router to connect all your devices ...

Page 14: ...o Touch screen will display If your phone is attempting to connect to a wireless network you will need to manually reboot the phone to access the startup Zero Touch screen Press to update configuration or to cancel startup Your phone will update configuration setting automatically after 10 seconds unless you press ...

Page 15: ...e Network checking for 5 seconds Fig 6 You will be prompted for your admin details Fig 6 please ensure you follow the next steps correctly o Refer to the Configuration Summary that was sent to your DOT registration email o Refer to section Device type T48G for your User ID and Password Enter your User Name and Password select to complete the set up ...

Page 16: ...12 Fig 7 The LCD screen will revert to the home display screen Fig 7 your phone is ready for use ...

Page 17: ...eadset can be paired to the Telstra T48G IP phone this allows you answer calls on your headset and mobile around the office 1 Pair and Connect a Bluetooth Device Fig 8 When phone is in idle state connect the Bluetooth dongle into the USB port on the back of the phone Fig 8 ...

Page 18: ... devices right now Select OK The IP phone will automatically scan for available Bluetooth devices these will be displayed on the touch screen Tap the desired Bluetooth device Enter the PIN in the Password field Tap the OK soft key to connect your phone and Bluetooth headset ...

Page 19: ... new wireless network Before attempting to configure and connect to a wireless network Wi Fi you must ensure your Telstra T48G IP Phone is 1 Connected to a mains power supply and 2 NO Ethernet cable should be connected either for wired Ethernet or Power over Ethernet The PC Port does not support wireless operations it is only supported in a wired operation i e when the phone is connected to the ne...

Page 20: ... an available wireless network Fig 10 When phone is in idle state connect the Wi Fi dongle into the USB port on the back of the phone Fig 10 You will be prompted Wi Fi adapter connected Scan for available Wi Fi networks Select OK ...

Page 21: ...ur area Fig 11 Optional Refresh search To search again for available networks tap To connect to the desired wireless network SSID Select the wireless network SSID or Tap at the end of the desired SSID and then tap For secure networks please enter the password in the Wi Fi Password field Select OK ...

Page 22: ...18 Fig 12 Once the connection has completed successfully The SSID will now display the status Connected Fig 12 You will need to contact your network administrator for your Wi Fi password ...

Page 23: ...one via the Wi Fi Protected Set up WPS Push Button Configuration PBC The user has to push the WPS button on both the IP phone and gateway router to connect Personal Identification Number PIN The user has to enter a PIN generated randomly by the IP phone on the gateway router to connect ...

Page 24: ...ct to the wireless network using PBC method Fig 13 When phone is in idle state connect the Wi Fi dongle into the USB port on the back of the phone Fig 13 You will be prompted Wi Fi adapter connected Scan for available Wi Fi networks Select OK ...

Page 25: ...h To search again for available networks tap Whilst the phone is scanning for available networks long press the WPS button on the Wi Fi USB dongle Fig 15 You will be prompted WPS activated Connecting 120s Long press the WPS button on your gateway router Once WPS setup has completed successfully the SSID will now display the status Connected ...

Page 26: ...nnect to the wireless network using PIN method Fig 16 When phone is in idle state connect the Wi Fi dongle into the USB port on the back of the phone Fig 16 You will be prompted Wi Fi adapter connected Scan for available Wi Fi networks Select OK ...

Page 27: ... the Wi Fi on and search for available wireless networks in your area Fig 17 Optional Refresh search To search again for available networks tap Tap and select PIN You will be presented with a randomly generated PIN Fig 18 Tap OK Fig 18 ...

Page 28: ...n the DOT router address Locate the Wireless Protected Setup configuration menu Enter the PIN in the corresponding field to enable the setup of wireless devices via PIN Click the corresponding button in the router s web interface to search clients Once WPS setup has completed successfully the gateway router s web interface will prompt success ...

Page 29: ...25 C Manually add and connect to a new wireless network To manually add and connect to a new wireless network Fig 19 Tap in the Wi Fi configuration screen Fig 19 ...

Page 30: ...pull down list Security Mode Edit the profile name SSID WPA shared key in the corresponding fields o If you select WPA PSK or WPA2 PSK from the pull down list Security Mode Select the desired Cipher type TKIP AES or TKIP AES from the pull down list of Encryption Type Edit the profile name SSID WPA shared key in the corresponding fields Tap ...

Page 31: ... from a Wireless Network Wi Fi To disconnect the wireless network connection Tap Basic Wi Fi Do one of the following Fig 20 In the Available Networks list Tap the connected SSID or at the end of the connected SSID Fig 20 ...

Page 32: ...28 Fig 21 Tap Fig 21 Tap Saved Networks Tap the connected SSID The SSID will now display the status Disconnected ...

Page 33: ...w the WLAN information Tap Basic Wi Fi Fig 22 Tap at the end of the desired SSID to view the detailed WLAN information If the IP phone has been connected to a wireless network successfully you can also tap Network Status to view the connected WLAN information ...

Page 34: ...g Tap Basic Wi Fi In the Wi Fi field select Off Connect an Ethernet cable to the IP phone The wireless network is changed to the wired network and the IP phone will switch the Wi Fi off Unplug the Wi Fi USB dongle from the IP phone The IP phone will switch the Wi Fi off ...

Page 35: ... Phone Directory In left column select the address book you would like to search Select and type the complete or partial name of the contact you wish to call Using the navigation keys scroll up or down to desired contact Select the desired contact number to initiate call ...

Page 36: ...down Select History Select applicable Call History type Missed Placed Received Forwarded Optional search by name Select and type the complete or partial name of the contact you wish to call Using the navigation keys scroll up or down to desired contact Select the desired contact number to initiate call ...

Page 37: ...d Placed Received Forwarded Optional search by name Select and type the complete or partial name of the contact you wish to call Using the navigation keys scroll up or down to desired contact Select i at the end of the desired contact number to open contact details You can choose to call Send delete Delete contact or edit details directly in corresponding fields ...

Page 38: ...t to MessageBank Follow the prompts to set up your MessageBank greeting etc Access Your MessageBank The message light on your phone will flash to indicate new messages Using the keypad key in 101 and select or press on your phone to connect straight to MessageBank Follow the prompts to listen to your voicemail messages ...

Page 39: ...y Whilst on an active call press Dial the number you are transferring to Hang up to complete the transfer Supervised Transfer Transfer the call to another handset after announcing the call to the other party Whilst on an active call press Dial the number you are transferring to Wait for the party to answer and announce the call Press after the call is answered to complete the transfer ...

Page 40: ...or extension of the location you would like to resume the call on followed by To resume the call go to the location and press or press 88 using the keypad Note Call park code 68 and Call park retrieve code 88 should already be pre configured on the phone The call on hold will remain parked if you dial the incorrect phone or extension number and the parked call will ring at the originating location...

Page 41: ...ickup enables calls that are ringing on another phone to be answered from any other phone in the office When another phone within the office is ringing press Note Group call pickup code 98 should already be pre configured on the phone ...

Page 42: ... a call Whilst on an active call press Enter the other party s number wait for the party to answer the phone Press to connect all parties into the conference To manage callers in a conference During the conference call press to mute the selected party The muted party can hear everyone but no one can hear the muted party Press to remove the selected party from the conference call ...

Page 43: ... at any one time Whilst on a 3 way conference call press Enter the other party s number wait for the party to answer the phone Press to connect all parties into the conference Repeat the above steps to invite more parties Note Network conference features should already be pre configured on the phone ...

Page 44: ...ne connect to Wi Fi Ensure the entered password is correct Ensure your gateway router has Wi Fi enabled Reboot your gateway router Turn off the Wi Fi feature on the IP phone and then turn it on again Why is the wireless signal strength low Ensure the IP phone and your gateway router are within working range and there is no obvious interference walls doors etc between them ...

Page 45: ...dotmentor team telstra com Include your first and last name email address mobile number company name and phone no DOT order no Include State Preferred appointment date and time first and Last name Email Mobile No Company name Company phone no and DOT Order no Call 1300 723 572 9am 5pm Mon Fri AEST ...

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