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Desktop POS Printer

WTP-800

User Manual

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Summary of Contents for WTP-800

Page 1: ...Desktop POS Printer WTP 800 User Manual ...

Page 2: ...WTP 800 User Manual 2 REVISION RECORDS REV DATE DESCRIPTION Drawn Checked Approved 1 0 2017 07 13 1 First edition He Shiying Yang Kaiqu Lin Yang ...

Page 3: ...ion Upward Paper out Direction 11 4 1 2 Paper Installation Forward Paper out Direction 13 4 2 LED Indication and Beeper 15 4 3 Power Connection 16 4 4 Interface Cable Connection 17 4 5 Cash Drawer Connection 17 4 6 Print Test 18 4 6 1 Print Self Test 18 4 6 2 Printing of Windows Driver Program 18 5 INTERFACES 19 5 1 USB 19 5 2 Serial Interface 19 5 3 Ethernet Interface 20 5 4 Cash Drawer Interface...

Page 4: ...ten permission from the company any section of this manual is prohibited to be copied or transferred in any form Copyright This manual is printed in 2017 the copyright belongs to our company Printed in China 1 0 Version Warnings This must be complied with in order to avoid any damage to the human body and to the equipment This is showing the important information and tips for the printer operating...

Page 5: ...the power supply when connect disconnect all the ports or it will cause damage to the printer control circuit 12 Never carry out maintenance or repair work yourself Always contact a qualified service technician 13 Keep this User Manual in a place which is easily accessible at all times 3 Other Precautions The copyright for this user manual and various other manuals is property of our company Any c...

Page 6: ...sibly to promote the sustained reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can conduct environmentally safe recycling of such items Commercial users should contact their suppliers and check the terms and conditions of purchase contracts This product should not be ...

Page 7: ...need real time field print receipts WTP 800 can connect with other equipment through serial USB and Ethernet interfaces And the printer drivers are available for the WINDOWS XP WINDOWS 7 WINDOWS 8 WINDOWS 10 Linux operating system 1 2 The Main Features 1 Low noise 2 High print speed 3 Easy paper loading 4 Support page mode printing 5 Compatible with various width paper 6 Cash drawer interface 7 Co...

Page 8: ...sible shipping damage 1 Inspect the outside of both the box and the printer for possible damage 2 Check whether you have received the following accessories together with the printer if there is any items missing please contact your local dealer Note The Power adapter and power cord vary by local and region ...

Page 9: ...WTP 800 User Manual 6 2 2 Appearance and Components Front Rear Inside ...

Page 10: ...58 Euro KU42 Thai TIS11 Thai TIS18 Thai PC720 Arabic WPC775 Baltic Rim PC855 Cyrillic PC862 Hebrew PC864 Arabic ISO8859 2 Latin2 ISO8859 15 Latin9 WPC1250 Latin 2 WPC1251 Cyrillic WPC1253 Greek WPC1254 Turkish WPC1255 Hebrew WPC1256 Arabic WPC1257 Baltic Rim WPC1258 Vietnamese MIK Cyrillic PC755 Latin 2 Iran Iran II Latvian ISO 8859 1 WestEur ISO 8859 3 Latin 3 ISO 8859 4 Baltic ISO 8859 5 Cyrilli...

Page 11: ...Roll paper diameter Max OD ф83mm Paper load Easy loading structure of forward open cover or upward open cover Paper cut Partial cut or full cut Physical Spec Operating condition 0 40 20 85 RH Storage condition 20 70 5 95 RH Dimensions 137 3 L 132 W 130 5 H mm Weight 1 33kg Command ESC POS Software Driver Windows2000 XP Vista Win7 Win8 Win10 POSReady Linux CUPS OPOS JavaPOS SDK WinCE Win Mobile And...

Page 12: ...lity paper otherwise it will influence the printing quality and decrease the thermal printer head life Don t stick the paper on the roll paper mandril If the thermal paper is polluted by chemical or oil the thermal paper heat sensibility decreases which will influence the printing quality Don t use finger nail or hard articles to touch the surface of thermal paper otherwise it will cause color fad...

Page 13: ...WTP 800 User Manual 10 3 3 Printing and Cutting Position 3 3 1 Printing position 0 1 80 mm Print Paper 0 1 58 mm Print Paper 3 3 2 Cutting Position Type Paper Cutting Position L1 WTP 800 11 6mm ...

Page 14: ...guide of both sides 2 When using 58mm width roll paper insert the paper guide to each side Note Roll paper should be placed in the middle 4 1 2 Paper Installation Upward Paper out Direction 1 Pull the cover open button to open the printer cover 2 Remove the used roll paper core if any 3 In the correct direction of the roll paper insert the paper ...

Page 15: ...WTP 800 User Manual 12 4 Pull out some roll paper and close the printer cover 5 Tear the extra paper in the direction of printer ...

Page 16: ...Paper out Direction 1 Remove the bottom cover and rear cover after removing the location of these two covers can be swapped and re installed as below showed Remove the used roll paper core if any 2 In the correct direction of the roll paper insert the paper ...

Page 17: ...e roll paper and close the printer cover 4 Tear the extra paper in the direction of printer Notes According to the paper size to adjust the paper guide Make sure the paper inside is at tight status or it will issue paper or other obstacle ...

Page 18: ...n paper end state OFF The printer in an normal state Notes The printer use a thermistor to detect the temperature of the print head If the temperature of print head is more than 65 C printer will send a warning If the temperature of print head is more than 80 C printer will stop working until the temperature is less then 60 C Description POWER LED ERROR LED PAPER LED Beeper Open the cover of print...

Page 19: ...he Power adapter at right method or likely to cause damage Note The Power adapter and power cord vary by local and region When pull out the adapter please pinch the shell of power adapter and pull the switch up when the switch is fully opened then pull out the power adapter Don t put forth your strength to pull the plug by squeeze at any of place of power adapter Because it is more difficult to pu...

Page 20: ...o not use the printer in a long time disconnect the power supply of printer power adapter 4 4 Interface Cable Connection 1 Make sure the printer s power switch is turned off 2 Put the interface cable into the matched interface and fixed with screws or spring on the plug 3 Connect the other end of the interface cable to the host 4 5 Cash Drawer Connection 1 Make sure the printer s power switch is t...

Page 21: ...e printer is off and top cover closes properly 3 Pressing the paper feed button and power button simultaneously turns the printer on The printer is ready to receive data as soon as it completes the self test 4 6 2 Printing of Windows Driver Program 1 Install the Windows Driver program Please refer to the Windows Driver Manual 2 Please set the Interface as the type you use 3 Use the Windows Driver ...

Page 22: ...wer interface and many other various communicate interfaces such as Serial interface USB interface Ethernet interface 5 1 USB Figure 5 1 PIN SIGNAL NAME 1 VBUS 2 D 3 D 4 GND 5 2 Serial Interface Figure 5 2 PIN SIGNAL NAME 1 2 TXD 3 RXD 4 5 GND 6 RTS 7 CTS 8 RTS 9 ...

Page 23: ...ace can only be connected to an has been isolated SELV such interface of end device 5 4 Cash Drawer Interface Figure 5 4 PIN NO Signal Name 1 FG 2 Drawer 1 3 DRSW 4 VDR 5 Drawer 2 6 GND Electrical characteristics Driving voltage DC 24 V Driving current Maximum 0 8 A In 510 ms Drawer check signal L 0 0 5 V H 3 5 V ...

Page 24: ...WTP 800 User Manual 21 5 5 Power Supply Interface Figure 5 5 PIN No Signal Name 1 24V 2 GND 3 N C SHELL F G Printer end Unetop DC 002 or similar products user end Unetop DC 002 or similar products ...

Page 25: ...lways on and beeper alarms Paper end Reload the roll paper Error LED blinks and beeper alarms Thermal print head overheated Turn the printer off and resume when it cools Overvoltage Print with specified voltage Low voltage Print with specified voltage 6 3 Troubles Occur During Printing Problem Description Probable Reason Solution Coloured stripe in the paper Paper near end Reinstall the roll paper...

Page 26: ...am Thermal printer head over heat Reduce the density of printing Driving too fast Reduce the printer speed to the limit of thermal printer head Wrong paper feeding position Put the paper parallel with the paper mount and insert into the space between platen roller and the thermal printer head NOTE The density of setting please refer to Utility Tool Manual 6 5 Removing Jammed Paper Warning Do not t...

Page 27: ...head become scratched and or damaged in any way 7 1 Cleaning Head 1 Open the Printer Cover and then use the cleaning pen to clean the head in the direction from the center of the head to the edges 2 After cleaning the head do not use the printer until the alcohol used for cleaning evaporates completely 1 2 min and the printer has completely dried 7 2 Cleaning Sensors Roller and or Paper Path 1 Ope...

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