Sterling Communications Sterling Voice IP230 User Training Manual Download | Manualshive

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IP230 Phone User Training Guide

Sterling Voice

™

Managed VoIP Services

Sterling Communications, Inc.

14945 SW Sequoia Parkway, Suite 110

Portland, OR 97224

p: 503.968.8908 | f: 503.603.1879

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Summary of Contents for Sterling Voice IP230

Page 1: ...IP230 Phone User Training Guide Sterling Voice Managed VoIP Services Sterling Communications Inc 14945 SW Sequoia Parkway Suite 110 Portland OR 97224 p 503 968 8908 f 503 603 1879 ...

Page 2: ...Property of Sterling Communications 2007 Last Updated 03 14 2007 2 09 PM Page 2 of 9 ...

Page 3: ...Using the IP 230 Phone Property of Sterling Communications 2007 Last Updated 03 14 2007 2 09 PM Page 3 of 9 ...

Page 4: ...ence calls etc xi Dial Pad 10 number keys including and xii Function Keys contains voice mail transfer options conference directory intercom redial hold follow instructions on LCD screen OK _ ëáÅ cìåÅíáçåëW K eçï íç ã âÉ L åëïÉê Å ääëW i To dial another extension simply key in the direct extension No prefix is required ii To dial outside the phone system the user must dial 9 first For long distanc...

Page 5: ...current active call will appear as a soft key ii Voice Mail automatically dials the voice mail system prompt requests the password See above for specific directions iii Transfer capability to transfer a call to another extension or externally To transfer externally must dial 9 1 While on an active call press the transfer button 2 Enter number to transfer caller to To transfer to an external number...

Page 6: ...all without disrupting their phone call an intercom would usually go to voice mail if end user is on an active call 1 Press intercom button 2 Dial the desired extension 3 Finish the action by pressing the Intcom soft key 4 Press the soft key labeled Whspr to initiate a whisper page This allows the user to talk to the end user during a call without their caller hearing the one way conversation ix H...

Page 7: ...ually access and call their speed dial list PK Çî åÅÉÇ ää j å ÖÉãÉåíW a Call Handling Modes 5 different ways the system deals with incoming calls The system allows the user to modify each mode and specify how incoming calls are handled Each mode contains a separate voicemail recording allowing different messages to be played in each mode i Standard To use while available incoming calls will ring o...

Page 8: ...cally return to the phone it was originally assigned to QK pìééçêí fåÑçêã íáçåW K fÇÉåíáÑó éÉêëçåEëF Ñçê Åçãé åó ã áå Åçåí ÅíW i System Administrator _________________________ ii Phone Number ______________________ iii Alternate Phone Number cell _____________________ iv Email Address _______________________________ ÄK oÉéçêíáåÖ qêçìÄäÉW i When reporting trouble please include the following inform...

Page 9: ...íë äáãáí åÇ áë ìå ÄäÉ íç ÅÅÉéí åÉï ãÉëë ÖÉëK i The voice mail system keeps recently deleted messages in the mailbox which are part of the total count If user s mailbox is full first purge any backlog of deleted messages 1 Log into voice mail 2 At the Main Menu prompt press 7 3 Press 8 to remove deleted messages 4 Press 1 to confirm deletion ÇK kç çåÉ Å å ÜÉ ê íÜÉ ìëÉê ïÜÉå ÜÉ çê ëÜÉ í äâë çå íÜÉ ë...

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