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Sony WH-1000XM2, Help Manual

The Sony WH-1000XM2 wireless headphones deliver exceptional audio quality and noise-cancellation technology. To maximize your listening experience, don't forget to grab your free help manual, available for download at manualshive.com. This comprehensive manual will guide you through setup and advanced features, ensuring you make the most of your premium headphones.

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Help Guide

Wireless Noise Canceling Stereo Headset

WH-1000XM2

Use this manual if you encounter any problems, or have any questions.
The main update contents of the headset software version 2.0.0 and later are supported.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:

https://www.sony.net/elesupport/

Getting started

What you can do with the BLUETOOTH function

About voice guidance

Supplied accessories

Checking the package contents

Putting the headset in the carrying case

Parts and controls

Location and function of parts

About the indicator

Power/Charging

Charging the headset

1

Summary of Contents for WH-1000XM2

Page 1: ...he software of the headset and Sony Headphones Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the BLUETOOTH function About voice guidance Supplied accessories Checking the package contents Putting the headset in the carrying case Parts and controls Location and function of parts About the indicator Power Charg...

Page 2: ... Android smartphone Connecting to a paired Android smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 Windows 8 1 Pairing and connecting with a computer Windows 7 Connecting to a paired computer Windows 10 Connecting to a paired computer Window...

Page 3: ...ut the Automatic AI noise canceling function Optimizing the noise canceling function to suit the wearer NC Optimizer Listening to ambient sound Listening to ambient sound during music playback Ambient Sound Mode Listening to ambient sound quickly Quick Attention Mode Sound quality mode About the sound quality mode Supported codecs About the DSEE HX function Making phone calls Receiving a call Maki...

Page 4: ...er The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch Sound No sound Low sound level Low sound quality Sound skips frequently during playback The noise canceling effect is not sufficient BLUETOOTH Pairing cannot be done Unable to connect the headset to a BLUETOOTH device with one touch connection NFC Unable to make a BLUETOOTH connection Distorted...

Page 5: ...4 697 257 11 6 Copyright 2017 Sony Corporation Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5 ...

Page 6: ...wing you to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call with your hands free while leaving your smartphone or mobile phone in your bag or pocket 4 697 257 11 6 Copyright 2017 Sony Corporation 6 ...

Page 7: ...ow When automatically turning off due to the low battery condition Please recharge headset When turning on the noise canceling function Noise canceling When turning on the Ambient Sound Mode Ambient sound When turning off the noise canceling function and the Ambient Sound Mode Off When starting the NC Optimizer Optimizer start When the NC Optimizer is finished Optimizer finished When the software ...

Page 8: ...sing contact your dealer Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset 1 Micro USB cable approx 50 cm 19 3 4 in 1 Headphone cable approx 1 5 m 59 1 8 in 1 Carrying case 1 Plug adaptor for in flight use 1 Reference Guide 1 Operating Instructions 1 Other documents 1 set 4 697 257 11 6 Copyright 2017 Sony Corporation May not be supplied in some countries or regions 8 ...

Page 9: ...carrying case When finished using the headset fold it and put it in the supplied carrying case as shown below To store the plug adaptor for in flight use Put the plug adaptor for in flight use in the holder in the carrying case as shown below 4 697 257 11 6 Copyright 2017 Sony Corporation 9 ...

Page 10: ...en talking on the phone and noise when using the noise canceling function Use both microphones of the left and right units when talking on the phone 8 R mark 9 right unit 10 Touch sensor control panel 11 Indicator green yellow Green shows the noise canceling status Yellow shows the Ambient Sound Mode status 12 NC AMBIENT noise canceling Ambient Sound Mode button 13 Indicator blue red Lights up in ...

Page 11: ...n Micro USB port Connect a computer to this port with the supplied micro USB cable to charge the headset 17 INPUT jack Connect a music player etc to this jack by using the supplied headphone cable Make sure that you insert the plug of the music player until it clicks Otherwise you may not hear the sound normally 18 11 ...

Page 12: ...flashes two times Turning off lights for about two seconds BLUETOOTH status indication Pairing mode Not connected about one second intervals Connection process completed flashes quickly for about five seconds Connected about five second interval Incoming call Other Initialization completed For details refer to Initializing the headset to restore factory settings Indicator red next to the micro USB...

Page 13: ...er to What is noise canceling Ambient Sound Mode yellow On Focus on Voice Quick Attention Mode Use the Sony Headphones Connect app to switch to Focus on Voice For details refer to Listening to ambient sound during music playback Ambient Sound Mode Hint When the remaining battery charge becomes low the indicator turns from blue to red except for pairing mode 4 697 257 11 6 Copyright 2017 Sony Corpo...

Page 14: ...g and connection music playback etc while charging or if kept connected to the computer after charging is complete The noise canceling function cannot be used while charging or if kept connected to the computer after charging is complete If the headset detects a problem while charging due to following causes the indicator red may turn off although charging is not complete In this case charge again...

Page 15: ...ble battery Avoid exposure to temperature extremes direct sunlight moisture sand dust or mechanical shock Never leave the headset in a car parked in the sun Use the supplied micro USB cable only and connect directly to a computer Charging will not be completed properly by an indirect connection such as via a USB hub 4 697 257 11 6 Copyright 2017 Sony Corporation 15 ...

Page 16: ...io aptX HD LDAC AUTO OFF Noise canceling function ON Max 28 hours Ambient Sound Mode ON Max 20 hours OFF Max 34 hours SBC AAC AUTO Noise canceling function ON Max 24 hours Ambient Sound Mode ON Max 18 hours OFF Max 30 hours OFF Noise canceling function ON Max 30 hours Ambient Sound Mode ON Max 22 hours OFF Max 38 hours Noise canceling function Ambient Sound Mode Available operating time Noise canc...

Page 17: ...ions of use Related Topic Supported codecs About the DSEE HX function What you can do with Sony Headphones Connect app 4 697 257 11 6 Copyright 2017 Sony Corporation Noise canceling function Ambient Sound Mode Available operating time Noise canceling function Ambient Sound Mode Available operating time Noise canceling function ON Max 40 hours Ambient Sound Mode ON Max 30 hours OFF Max 50 hours 17 ...

Page 18: ...attery level low When the battery is almost empty The indicator turns red When the battery becomes empty the headset sounds a warning beep you hear voice guidance Please recharge headset and the head set turns off automatically When you are using an iPhone or iPod touch When the headset is connected to an iPhone or iPod touch iOS 5 0 or later that supports HFP Hands free Profile it will show an ic...

Page 19: ...ndroid smartphones and iPhone iPod touch support this app Note If you connect the headset to an iPhone or iPod touch with Media audio A2DP only in a multi point connection the remaining battery charge will not be displayed correctly Related Topic What you can do with Sony Headphones Connect app 4 697 257 11 6 Copyright 2017 Sony Corporation 19 ...

Page 20: ...ust 2017 Personal Computer with pre installed with any of the following operating systems and USB port Operating Systems when using Windows Windows 10 Home Windows 10 Pro Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate when using Mac Mac OS X version 10 9 or later Design and specifications are subject to change without notice 4 697 257 11...

Page 21: ...Canceling Stereo Headset WH 1000XM2 Turning on the headset Related Topic Turning off the headset 4 697 257 11 6 Copyright 2017 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue flashes 1 21 ...

Page 22: ...anceling Stereo Headset WH 1000XM2 Turning off the headset Related Topic Turning on the headset 4 697 257 11 6 Copyright 2017 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue turns off 1 22 ...

Page 23: ...e operation to register a device is called device registration paring If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can just touch to perform device registration pairing and establish a BLUETOOTH connection Connecting the headset to a registere...

Page 24: ...C compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone 3 Touch the headset with the smartphone Touch the smartphone on the N Mark of the he...

Page 25: ...TH connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device via BLUETOOTH connection 4 697 257 11 6 Copyright 2017 Sony Corporation To disconnect touch the smartphone again To c...

Page 26: ...s performed for about 5 minutes the headset turns off automatically To turn off the headset before that press and hold the button for about 2 seconds You hear voice guidance Power off the indicator blue goes off then the headset turns off 4 697 257 11 6 Copyright 2017 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the headset with the smartphone Touch the smartphone o...

Page 27: ...onnection switching However if you are talking on a BLUETOOTH mobile phone connected to the headset you cannot switch the BLUETOOTH connection by one touch When the headset is connected with an NFC compatible smartphone if you touch the smartphone on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone disconnects from the headset and connects to the BLUETOOTH device it tou...

Page 28: ...r pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make su...

Page 29: ...the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Related Topic How to make a wireles...

Page 30: ...4 697 257 11 6 Copyright 2017 Sony Corporation 30 ...

Page 31: ...e indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the Android smartphone If not connected proceed to step 3 2 Display the devices paired with the smartphone 3 Select Setting Bluetooth 1 Touch next t...

Page 32: ...ear the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your smartphone to the headset deactivate pairing on your smartphone and perform pairing again For details refer to the operating instructions supplied with your smartphone Related Top...

Page 33: ...ng mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that...

Page 34: ...been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again If the pairing information was deleted by initializing the headset etc delete from your iPhone the pairing information for the headset and then pair them again The headset can be paire...

Page 35: ...Initializing the headset to restore factory settings 4 697 257 11 6 Copyright 2017 Sony Corporation 35 ...

Page 36: ...cator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the iPhone If not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch to change it to tur...

Page 37: ...ar the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your iPhone to the headset deactivate pairing on your iPhone and perform pairing again For details refer to the operating instructions supplied with your iPhone Related Topic How to mak...

Page 38: ...OTH adaptor should be turned on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset ent...

Page 39: ...If passkey input is required on the display of the computer input 0000 Click the Bluetooth tab then click the Bluetooth button to turn on the BLUETOOTH function 3 Select WH 1000XM2 then click Pair 4 39 ...

Page 40: ...lready paired with 8 devices and another device is to be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is dele...

Page 41: ...a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a 2nd ...

Page 42: ...splay of the computer input 0000 The headset and the computer are paired with each other and connected You hear voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired computer Windows 8 Windows 8 1 If WH 1000XM2 does not appear on the display try again from step 3 5 A Passkey may be called a Passcode a PIN code or a Password 42 ...

Page 43: ...es If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them ...

Page 44: ...r should be turned on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairin...

Page 45: ...e already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple d...

Page 46: ...OTH devices Connecting to a paired computer Windows 7 Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 697 257 11 6 Copyright 2017 Sony Corporation 46 ...

Page 47: ...at the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has connected to the last BLUETOOTH device conn...

Page 48: ...Hint The above procedure is an example For details refer to the operating instructions supplied with your computer Click Connect The connection is established 3 48 ...

Page 49: ... computer If the last connected BLUETOOTH device is put near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perform pairing again For details refer to the operating i...

Page 50: ...e that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has connected to the last BLUETOOTH device ...

Page 51: ...ontrol Panel in the Settings charm 3 Select Hardware and Sound then Devices and Printers 4 Right click WH 1000XM2 in the Devices and Printers screen 5 Select Advanced Operation Connect to audio sink device 6 51 ...

Page 52: ...fer to the operating instructions supplied with your computer If the last connected BLUETOOTH device is put near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and perfor...

Page 53: ... the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has...

Page 54: ...ls refer to the operating instructions supplied with your computer If the last connected BLUETOOTH device is put near the headset the headset may connect automatically to the device by simply turning on the headset In this case deactivate the BLUETOOTH function on the BLUETOOTH device or turn off the power If you cannot connect your computer to the headset deactivate pairing on your computer and p...

Page 55: ...tion The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button You hear voice guidance BLUETOOTH pairing 1 Perform the pairing procedure on the BLUETOOTH device to search for this ...

Page 56: ...ng cases Pairing information has been deleted after repair etc The headset is already paired with 8 devices and another device is to be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the B...

Page 57: ...turn off the power If you cannot connect your BLUETOOTH device to the headset deactivate pairing on your BLUETOOTH device and perform pairing again For details refer to the operating instructions supplied with your BLUETOOTH device Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with other BLUETOOTH devices Turn on the headset Press and hold the button f...

Page 58: ...Listening to music from a device via BLUETOOTH connection 4 697 257 11 6 Copyright 2017 Sony Corporation 58 ...

Page 59: ...r HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smartphone or mobile phone once using the phone then connect the devices again by repeating the process from step 2 When using the Google Assistant the headset cannot make a multi point connection 4 697 257 11 6 Copyr...

Page 60: ...rtphones respectively 1 Use one of the smartphones to establish a BLUETOOTH connection with the headset 2 On the smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Example To connect Media audio A2DP only Touch Settings Bluetooth the setting icon next to WH 1000XM2 On the Paired Bluetooth device screen uncheck Phone audio 3 Terminate the BLUETOOTH connection of ...

Page 61: ... example For details refer to the operating instructions supplied with your Android smartphones Note When using the Google Assistant the headset cannot make a multi point connection 4 697 257 11 6 Copyright 2017 Sony Corporation 61 ...

Page 62: ...iPhone to connect one function only Hint The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone Note Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a BLUETOOTH connection with the headset 2 On the Android smartphone connected to the headset uncheck either Phone audio HF...

Page 63: ...ith Phone audio HFP the remaining battery charge of the headset will not be displayed correctly on an iPhone When using the Google Assistant the headset cannot make a multi point connection 4 697 257 11 6 Copyright 2017 Sony Corporation 63 ...

Page 64: ...artphone by one touch NFC Turning off the headset 4 697 257 11 6 Copyright 2017 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnec...

Page 65: ...ally if you disconnect the supplied headphone cable while the headset is turned on When an incoming call arrives a ring tone will be heard via the headphones Answer the call using your smartphone or mobile phone and talk using the microphone of the phone You can hear the voice of the caller from the headphones If you disconnect the headphone cable from the smartphone or mobile phone you can talk u...

Page 66: ...n the BLUETOOTH device Refer to the operating instructions supplied with your BLUETOOTH device Connect the headset to a BLUETOOTH device 1 Wear the headset Adjust the length of the headband Put the headset with indication on your left ear and indication on your right ear The left unit of the headset has a tactile dot Be careful not to come in contact with the touch sensor control panel when you we...

Page 67: ...k and vice versa Note If the communication condition is poor the BLUETOOTH device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device BLUETOOTH connection Using the noise canceling function About the Automatic AI noise canceling function 4 697 257 11 6 Copyright 2017 Sony Corporation To decrease the...

Page 68: ...he BLUETOOTH device Refer to the operating instructions supplied with your BLUETOOTH device The touch sensor control panel works as follows according to how you operate the touch sensor control panel Play Pause Double tap lightly about 0 4 second interval Next track Swipe forward Previous track Swipe backward Fast forward Swipe forward and hold It takes a while until fast forwarding starts Release...

Page 69: ...epeatedly until the volume reaches the desired level If you hold your finger to the touch sensor control panel after swiping up or down the volume continues to change Note If the communication condition is poor the BLUETOOTH device may react incorrectly to the operation on the headset The available functions may vary depending on the BLUETOOTH device When you operate as illustrated above it may op...

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Page 71: ...artphone by one touch NFC Turning off the headset 4 697 257 11 6 Copyright 2017 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnec...

Page 72: ...function works for noise in the low frequency band primarily Although noise is reduced it is not canceled completely When you use the headset in a train or a car noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur locate the headset further away from the mobile phone Do not cover the microphones of the headset with your hands The noise ca...

Page 73: ...you use the noise canceling function with a BLUETOOTH connection the noise canceling function is on even if you connect the supplied headphone cable When you are using the supplied headphone cable turn off the headset You can use the headset as ordinary wired headphones To enjoy high resolution audio music turn the headset on You can also turn on off the noise canceling function with the Sony Head...

Page 74: ...he headset What is noise canceling About the Automatic AI noise canceling function Listening to ambient sound during music playback Ambient Sound Mode What you can do with Sony Headphones Connect app 4 697 257 11 6 Copyright 2017 Sony Corporation 74 ...

Page 75: ...tomatically selects the most effective noise canceling mode Noise canceling mode types NC Mode A Noise mainly in an airplane is effectively reduced NC Mode B Noise mainly in a bus or a train is effectively reduced NC Mode C Noise mainly found in an office environment PC copier air ventilation etc is effectively reduced Related Topic What is noise canceling Using the noise canceling function 4 697 ...

Page 76: ...anged such as you have changed your hair style or taken off eyeglasses it is recommended that you perform the NC Optimizer again If you are on an airplane we recommend that you turn on the NC Optimizer function at the stable flight condition The condition set with the NC Optimizer function is kept until you use this function again We recommend that you turn on the NC Optimizer function again after...

Page 77: ... while performing the optimizer If the headset receives another operation while performing the NC Optimizer the optimizing is canceled If the NC AMBIENT button is set as the Google Assistant button the NC Optimizer function cannot be operated from the headset 4 697 257 11 6 Copyright 2017 Sony Corporation 77 ...

Page 78: ...e which informs the switching of the function The Ambient Sound Mode ON the indicator yellow next to the NC AMBIENT button lights up The noise canceling function The Ambient Sound Mode OFF the indicator green next to the NC AMBIENT button flashes The noise canceling function ON the indicator green next to the NC AMBIENT button lights up Hint Depending on the ambient condition and type volume of th...

Page 79: ...Related Topic About voice guidance Using the noise canceling function What you can do with Sony Headphones Connect app 4 697 257 11 6 Copyright 2017 Sony Corporation 79 ...

Page 80: ...nouncement etc To activate the Quick Attention Mode Touch the whole touch sensor control panel of the right unit The Quick Attention Mode is activated while the whole right touch sensor control panel is touched The indicator yellow next to the NC AMBIENT button flashes quickly A Touch sensor control panel Touch the touch sensor control panel correctly If you touch as follows the function may not w...

Page 81: ...ype volume of the played back audio ambient sound may not be heard even if you use the Quick Attention Mode Do not use the headset in places where it would be dangerous if you are unable to hear ambient sound such as a road with car traffic If the headset is not worn properly the Quick Attention Mode may not work correctly Wear the headset properly 4 697 257 11 6 Copyright 2017 Sony Corporation 81...

Page 82: ...patible device use with the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may become shorter depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the headset intermit...

Page 83: ...ion Hi Res Audio content even over a BLUETOOTH connection Unlike other BLUETOOTH compatible coding technologies such as SBC it operates without any down conversion of the Hi Res Audio content and allows approximately three times more data than those other technologies to be transmitted over a BLUETOOTH wireless network with unprecedented sound quality by means of efficient coding and optimized pac...

Page 84: ...ution Audio quality and reproduces the clear high range sound that is often lost The DSEE HX function is available when you set as follows by using the Sony Headphones Connect app Related Topic What you can do with Sony Headphones Connect app 4 697 257 11 6 Copyright 2017 Sony Corporation DSEE HX Connection Codec Sound Position Control Surround VPT Equalizer AUTO BLUETOOTH connection SBC or AAC Al...

Page 85: ...g tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone double tap the touch sensor control panel lightly about 0 4 second interval and receive the call When an incoming call arrives even while you are listening to music playback pauses and...

Page 86: ...may not resume automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm 19 3 4 in away from the headset Noise may result if the headset and the smartphone or mobile phone are too close Related Topic How to make a wireless connection to BLUETOOTH devices Making a call Functions for a phone call What you can do with Sony Headphones Connect app To decrease the volume ...

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Page 88: ...mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone or by holding your finger to the touch sensor control panel until the dev...

Page 89: ... and the smartphone or mobile phone are too close Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Functions for a phone call 4 697 257 11 6 Copyright 2017 Sony Corporation If you hold your finger to the touch sensor control panel after swiping up or down the volume continues to change When the volume reaches the maximum or minimum an alarm sounds To end the ca...

Page 90: ...he smartphone mobile phone or activate the Google App of the Android smartphone or Siri of the iPhone Outgoing call Double tap the touch sensor control panel lightly about 0 4 second interval to cancel an outgoing call Hold your finger to the touch sensor control panel until the call device is switched between the headset and the smartphone or mobile phone Incoming call Double tap the touch sensor...

Page 91: ...an outgoing call Incoming call Double tap the touch sensor control panel lightly to answer a call During call Double tap the touch sensor control panel lightly to finish a call Related Topic Receiving a call Making a call 4 697 257 11 6 Copyright 2017 Sony Corporation Some devices may not support this function 91 ...

Page 92: ...artphone by one touch NFC Turning off the headset 4 697 257 11 6 Copyright 2017 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnec...

Page 93: ...se canceling function or the NC Optimizer function cannot be switched by pressing the NC AMBIENT button The Google Assistant may not be used in some countries regions or languages Related Topic About voice guidance What you can do with Sony Headphones Connect app 4 697 257 11 6 Copyright 2017 Sony Corporation If your smartphone is an iPhone iPod touch turn the Google Assistant on 1 Turn the Sony H...

Page 94: ...o the Google App The operation above is an example For details refer to the operating instructions of the Android smartphone Note The latest version of the app may be required For details on the Google App refer to the operating instructions or support website of the Android smartphone The Google App may not be activated from the headset depending on specifications of the Android smartphone 1 Conn...

Page 95: ...ctions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via BLUETOOTH connection 2 When the iPhone is in standby or playing music hold your finger to the touch sensor control panel to activate Siri Siri is activated and you will hear the start up sound 3 Make a request to Siri through the headset s micro...

Page 96: ...e DSEE HX completion for high range sound function Check the headset s status of connection settings Check the software version of the headset Update the software of the headset Change the function of the NC AMBIENT button For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz Hint The operation of the Sony Headphones Connect app depends on au...

Page 97: ...onnect app 4 697 257 11 6 Copyright 2017 Sony Corporation Download the Sony Headphones Connect app from Google Play store or App Store and install the app to your smartphone For details of the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 97 ...

Page 98: ...UETOOTH function is required to conform to the BLUETOOTH standard specified by Bluetooth SIG Inc and be authenticated Even if the connected device conforms to the above mentioned BLUETOOTH standard some devices may not be connected or work correctly depending on the features or specifications of the device While talking on the phone hands free noise may occur depending on the device or communicati...

Page 99: ...icle of clothing the headset may get wet and this may cause a malfunction of the headset If you experience discomfort after using the BLUETOOTH device stop using the BLUETOOTH device immediately Should any problem persist consult your nearest Sony dealer The earpads may deteriorate due to long term storage or use Optional replacement earpads can be ordered from your nearest Sony dealer If you have...

Page 100: ...td registered in the United States and other countries used with permission Android and Google Play are trademarks of Google LLC Windows is a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Mac OS X iPhone iPod touch and Siri are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc register...

Page 101: ...set For customers in the U S A http esupport sony com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries www sony eu support For customers in China https service sony com cn For customers in other countries regions http www sony asia com 4 697 257 11 6 Copyright 2017 Sony Corporation 101 ...

Page 102: ...e the battery You may be able to resolve some issues by charging the battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting...

Page 103: ...harge the battery of the headset The headset cannot be turned on while charging the battery Remove the micro USB cable from the headset and then turn on the headset again Related Topic Charging the headset Checking the remaining battery charge 4 697 257 11 6 Copyright 2017 Sony Corporation 103 ...

Page 104: ...supplied Check that the micro USB cable is connected to the headset and the computer firmly Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 697 257 11 6 Copyright 2017 Sony Corporation 104 ...

Page 105: ...Canceling Stereo Headset WH 1000XM2 Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Related Topic Charging the headset 4 697 257 11 6 Copyright 2017 Sony Corporation 105 ...

Page 106: ...cro USB cable again Check that the headset and the computer are directly connected not via a USB hub A problem may have occurred with the connected USB port of the computer Connect to another USB port if it is available Try the USB connection procedure again in cases other than those stated above Check that you are using the micro USB cable supplied 4 697 257 11 6 Copyright 2017 Sony Corporation 1...

Page 107: ... battery charge is shown only on the screen of an iPhone or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Make sure that the iPhone or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be displayed correctly Related Topic Checking the remaining battery charge 4 697 257 11 6 Copyright 2017 Sony Corporation 107 ...

Page 108: ...dset and the connected device i e smartphone Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a BLUETOOTH device Pair the headset and the BLUETOOTH device again Check that the headphone cable is connected firmly Related Topic How to make a wireless connection to BLUETOOTH devices Using the ...

Page 109: ...Help Guide Wireless Noise Canceling Stereo Headset WH 1000XM2 Low sound level Turn up the volume of the headset and the connected device 4 697 257 11 6 Copyright 2017 Sony Corporation 109 ...

Page 110: ...the broadcasts satisfactorily If you have previously connected the headset to this BLUETOOTH device only an HFP HSP BLUETOOTH connection may be made when the headset is turned on If this happens use the BLUETOOTH device and make an A2DP BLUETOOTH connection When you listen to music from a computer on the headset sound quality may be poor for the first few seconds after a connection is made This is...

Page 111: ...frequency such as a Wi Fi device cordless telephone or microwave oven is in use near this headset The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because BLUETOOTH devices and Wi Fi IEEE802 11b g n use the same...

Page 112: ...ights up Adjust the earpad position to fit your ears The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices Related Topic What is noise canceling Using the noise canceling function About the Automatic AI noise canceling function 4 697 257 11 6 Copyright 2017 Sony Co...

Page 113: ...ress and hold the button of the headset for more than 7 seconds to enter pairing mode When you pair the headset with devices again after initializing or repairing the headset information for pairing with the headset remaining on the iPhone or other device may prevent you from pairing them successfully In this case delete the pairing information of the headset from the device and then pair them aga...

Page 114: ...aries depending on the device If you repeatedly fail to connect the headset with a smartphone by one touch connect it to the headset by on screen operation on the smartphone You cannot make a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging first and then make the one touch connection NFC You cannot make a one touch connection NFC when the...

Page 115: ...evices via the BLUETOOTH function In that case operate the last connected BLUETOOTH device and disconnect the BLUETOOTH connection The BLUETOOTH device is in sleep mode Cancel the sleep mode The BLUETOOTH connection is terminated Make the BLUETOOTH connection again In case that the pairing information for the headset has been deleted on the connected device pair the headset with the device again R...

Page 116: ...Help Guide Wireless Noise Canceling Stereo Headset WH 1000XM2 Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 697 257 11 6 Copyright 2017 Sony Corporation 116 ...

Page 117: ...e using 2 4 GHz frequency such as a Wi Fi device cordless telephone or microwave oven is in use near this headset The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because BLUETOOTH devices and Wi Fi IEEE802 11b ...

Page 118: ...operly Reset the headset Pairing information is not deleted by this operation If you cannot use the headset even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 697 257 11 6 Copyright 2017 Sony Corporation 118 ...

Page 119: ...i e smartphone Check that output of the BLUETOOTH device is set for the headset Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device If you are listening to music using the headset stop playback double tap the touch sensor control panel lightly and talk Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4 697 257 11 6 Copyrigh...

Page 120: ...Help Guide Wireless Noise Canceling Stereo Headset WH 1000XM2 Low voice from callers Turn up the volume of the headset and the connected device 4 697 257 11 6 Copyright 2017 Sony Corporation 120 ...

Page 121: ...B cable then press the button and NC AMBIENT button simultaneously The headset will be reset Pairing information is not deleted To charge the headset after resetting disconnect and reconnect the micro USB cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 697 25...

Page 122: ... 7 seconds The indicator blue flashes 4 times and the settings such as the volume adjustment are reset to the factory settings All pairing information is deleted In this case delete the pairing information for the headset on the device which has been connected then pair the headset with the device again If the headset does not operate correctly even after initializing consult your nearest Sony dea...

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