Sony VAIO VPC Series Operating Instructions Manual Download

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101Q_RTG 4-174-715-11 (1)

4-174-715-

(1)

Personal Computer

Operating Instructions -

Recovery, Backup and

Troubleshooting Guide

Please create your recovery discs

immediately after setup.

Please read this manual carefully before using your

product. Keep this manual in a safe place.

VAIO online web site

http://www.sony-asia.com/support/vaio/ (English)

http://scs.sony.co.kr/ (Korean)

http://service.sony.com.tw/ (Traditional Chinese)

http://service.sony.com.cn/vaio/ (Simplified Chinese)

Summary of Contents for VAIO VPC Series

Page 1: ...ooting Guide Please create your recovery discs immediately after setup Please read this manual carefully before using your product Keep this manual in a safe place VAIO online web site http www sony asia com support vaio English http scs sony co kr Korean http service sony com tw Traditional Chinese http service sony com cn vaio Simplified Chinese ...

Page 2: ...d disk partition 11 Backing up and restoring your data 14 Erasing all of your data on your built in storage device 24 Troubleshooting 25 Troubleshooting for recovery problems 25 Troubleshooting for common problems 27 Quick reference 30 What to do in case your computer does not work 30 Contents RTG_GVD book Page 2 Friday October 9 2009 4 26 PM ...

Page 3: ...roubleshooting or the VAIO online web site Restore your computer using a restore point Reinstall programs or drivers 1 page 25 1 page 21 1 page 23 If you are still in trouble Recover your computer Restore data from the backup copy 1 page 9 or page 10 1 page 17 Create a hard disk partition Erase all of your data 1 page 11 1 page 24 RTG_GVD book Page 3 Friday October 9 2009 4 26 PM ...

Page 4: ...computer by mistake Why do I have to create recovery discs Recovery discs are used to restore your computer system to its factory default settings If Windows does not start or if you have deleted the recovery partition one way you can perform a recovery is to use recovery discs Create recovery discs immediately after the computer is ready to use See Creating recovery discs on page 6 What can I do ...

Page 5: ...eral ways to back up your data See Backing up and restoring your data on page 14 Why do I have to back up my data Due to unexpected events or computer viruses you might lose various data stored on your built in storage device such as documents or pictures To restore the lost data its backup copy is needed It is strongly recommended that you back up your data regularly RTG_GVD book Page 5 Friday Oc...

Page 6: ...cations of the recovery partition In such a case use the recovery discs to recover the computer system You have modified the recovery partition with software designed for data modification You have installed an operating system different from the preinstalled operating system on your computer You have formatted your built in storage device without using VAIO Recovery Center Do not touch or soil th...

Page 7: ...e not supplied 3 Click Start All Programs and VAIO Recovery Center 4 Click Create Recovery Discs and Start If the User Account Control window appears click Yes If you are currently logged onto your computer as a standard user you may be prompted to enter an administrator name and password 5 Read the on screen instructions carefully and then click Next 6 Select the disc you want to use 7 Follow the...

Page 8: ... default settings Make sure you have a backup copy of your valuable data Be sure to perform both a system recovery and an application recovery Your computer may become unstable if you do not perform the application recovery If you have set the password to protect your data you may not start the recovery process without entering the password Be sure to write down the password so as not to forget th...

Page 9: ...r Restore Complete System and click Start 4 Read the information about software or features to solve the problems select Skip if you have already tried all of them and click Next 5 If warnings are displayed read them thoroughly select the I understand check box and click Start 6 Follow the on screen instructions To recover your computer system from the recovery partition 1 Turn on your computer 2 ...

Page 10: ...low the on screen instructions If you have changed partition sizes and created another partition other than the C drive on your built in storage device the data on the partition will remain unchanged even after recovering your computer system For instructions on how to create a hard disk partition see Creating a hard disk partition on page 11 To recover your entire computer system 1 Click Start Al...

Page 11: ...system you can use the newly created drive as a location to save your backup copy because the data on the new drive will not be deleted by the recovery Creating a hard disk partition also allows you to organize your data or software on each hard disk partition more effectively How can I create a hard disk partition There are two options to create a hard disk partition Create a hard disk partition ...

Page 12: ...te and format hard disk partitions under Administrative Tools 2 If the User Account Control window appears click Yes If you are currently logged onto your computer as a standard user you may be prompted to enter an administrator name and password 3 Right click the C drive and select Shrink Volume 4 Enter the size of the partition to be created in Enter the amount of space to shrink in MB and click...

Page 13: ...Enter key On models with the ASSIST button instead of performing the steps 1 and 2 mentioned above you can press the button while the computer is off or in Hibernate mode to launch the VAIO Recovery Center 3 Skip the following step 2 and go to step 3 2 Press the M or m key to select Start VAIO Recovery Center and press the Enter key 3 Click Restore Complete System and Start 4 Select Skip and click...

Page 14: ...Windows back up your data with Rescue Data software and restore the data with VAIO Data Restore Tool software C Backing up and restoring your data using a restore point The restore point can save a snapshot of system files on your computer at a specific time If you install new software and the system becomes unstable for example you can return your computer to the restore point without losing your...

Page 15: ...ng media In operation Back up 1 page 16 In operation Restore B Rescue Data and VAIO Data Restore Tool Recording media Back up 1 page 19 In operation Restore C Restore point In operation Create restore point 1 page 21 Restore D Reinstall Programs or Drivers In operation Reinstall 1 page 23 RTG_GVD book Page 15 Friday October 9 2009 4 26 PM ...

Page 16: ...ure you have an external hard disk drive not supplied formatted by Windows NT file system NTFS format beforehand To back up your data 1 Click Start All Programs and VAIO Recovery Center 2 Click Windows Backup and Restore and click Start 3 Click Set up backup under Backup 4 On the Set up backup window select a backup destination from the list and click Next If the User Account Control window appear...

Page 17: ...ars click Yes 4 Select the drive where the backup copy of your data you want to restore is saved and click Next 5 Click Search 6 Select your desired file s or folder s from the list and click Next 7 Select a location to which you want to save the restored data and click Restore 8 Follow the on screen instructions The files which you have changed or created after the backup operation cannot be rest...

Page 18: ...nter key 3 Select a keyboard layout and click Next If you are using BitLocker Drive Encryption on models with Windows 7 Ultimate the BitLocker Drive Encryption Recovery window may appear Follow the on screen instructions to disable BitLocker Drive Encryption temporarily 4 If you have saved your backup copy to an external hard disk drive or discs with an external optical disc drive connect the exte...

Page 19: ... of your data arising out of the backup process Disable the Windows hard disk drive encryption feature before using this software Be sure to use the power cord or the AC adapter to power your computer when using this software To rescue your data 1 Insert a recovery disc to the drive while the computer is on turn off your computer and turn on the computer again The Windows Boot Manager is displayed...

Page 20: ...supports see the on screen Hardware Guide Use an external hard disk drive or optical disc drive that supports the i LINK or USB connections to save rescued files You need to install a software driver if you use an external hard disk drive or optical disc drive that does not support an i LINK or a USB connection To restore your data with the VAIO Data Restore Tool software 1 Click Start All Program...

Page 21: ...unctions To create a restore point manually 1 Click Start and Control Panel 2 Click System and Security 3 Click System 4 Click System Protection 5 On the System Properties window select System Protection tab 6 Click Create 7 Enter a description to help you identify the restore point and click Create 8 Follow the on screen instructions To restore system files using the restore point 1 Click Start A...

Page 22: ...a keyboard layout and click Next If the appropriate keyboard layout is not selected you may not be able to enter the password correctly If you are using BitLocker Drive Encryption on models with Windows 7 Ultimate the BitLocker Drive Encryption Recovery window may appear Follow the on screen instructions to disable BitLocker Drive Encryption temporarily If you have displayed the System Recovery Op...

Page 23: ...ust uninstall the preinstalled software or software drivers you are going to restore Click Start Control Panel and Uninstall a program under Programs and select the preinstalled software or software drivers to uninstall If they are not uninstalled you may not complete the restoration process successfully 1 Click Start All Programs and VAIO Recovery Center 2 Select Reinstall Programs or Drivers and...

Page 24: ...ating recovery discs on page 6 2 Connect and use the power cord or the AC adapter to power your computer 3 Back up your valuable files 4 Insert a recovery disc to the drive while the computer is on turn off your computer and turn on the computer again The Windows Boot Manager is displayed If using an external optical disc drive not supplied turn on the computer and press the F11 key several times ...

Page 25: ...gain And then try to create recovery discs again 2 Make sure you download and install the latest updates for the model you use For information on how to download the latest updates see the printed Quick Start Guide 3 If the problem persists back up your data and recover your computer system from the recovery partition see page 9 and then try to create your recovery discs before you install any thi...

Page 26: ...overy discs or the recovery partition 6 If the problem persists examine your computer hardware with the VAIO Hardware Diagnostics software If an error message appears your computer hardware may be defective and needs to be replaced Visit the VAIO Helpdesk web site for further assistance If no error message appears but you still cannot complete the recovery process visit the VAIO Helpdesk web site ...

Page 27: ...pter and then press the power button or slide the power switch to turn on your computer Condensation may cause your computer to malfunction If this occurs do not use the computer for at least one hour Check that you are using the supplied Sony power cord or AC adapter For your safety use only the genuine Sony rechargeable battery pack and power cord or AC adapter which are supplied by Sony for you...

Page 28: ...are publisher or designated provider for technical support Applicable to notebook computers only The charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed properly To solve this problem turn off your computer and remove the battery pack Then reinstall the battery pack to the computer For details see the on screen Ha...

Page 29: ... VPCL12 Series models When entering the password make sure that the Caps lock indicator light is unlit and use the numeric keys above the alphabet keys not on the numeric keypad On all models except VPCL12 Series models When entering the password check that the Num lock and Caps lock indicators are unlit If both or either of the lights is lit press the Num Lk or Num Lock key or the Caps Lock key t...

Page 30: ...ble files see page 16 4 Try any of the following Restore system files from the latest restore point see page 21 Uninstall software or software drivers which are not compatible with your computer if you have installed such software or software drivers or restore the preinstalled software or software drivers to the originally factory condition see page 23 Restore your system image if you have create...

Page 31: ...r data when you cannot start Windows on page 19 1 Try any of the following Restore system files from the latest restore point see page 21 Restore your system image if you have created a system image backup see page 18 2 Back up your files with the Rescue Data software if you have not yet made them see page 19 3 Examine your computer hardware a CPU memory module built in storage device etc with the...

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