NWZ-B133 / B135 / B133F / B135F [U] 4-113-289-12(1)
©2008 Sony Corporation Printed in China
4-113-289-12 (1)
Try the following steps to resolve the issue.
1
Find the symptoms of the issue in the following
troubleshooting tables, and try any corrective
actions listed.
2
Press the RESET button with a small pin, etc.
If you press the RESET button while operating the player, stored files
and settings on the player may be deleted.
When you turn on the player after resetting it, the player reactivates the
previously set items.
RESET button
3
Look for information about the issue on one of
the support Web sites.
For customers in the USA, visit: http://www.sony.com/walkmansupport
For customers in Canada, visit: http://www.sony.ca/ElectronicsSupport/
For customers in Europe, visit: http://support.sony-europe.com/DNA
For customers in Latin America, visit:
http://www.sony-latin.com/index.crp
For customers in other countries/regions, visit:
http://www.sony-asia.com/support
For customers who purchased the overseas models, visit:
http://www.sony.co.jp/overseas/support/
4
If the approaches listed above fail to resolve the
issue, consult your nearest Sony dealer.
Operation
Page numbers in parentheses refer to pages of “Operation Guide (PDF).”
Symptom
Cause/Remedy
There is no sound.
The volume level is set to zero.
Turn the volume up (
page 10).
The headphone jack is not connected properly.
Connect the headphone jack properly (
page 10).
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
No audio files are stored in the built-in flash memory.
If “NO DATA” appears, transfer audio file(s) from the
computer.
Songs cannot be
played.
The battery power is consumed.
Charge the battery fully (
page 15).
If the player does not react, even after charging the
battery, press the RESET button to reset the player (
page 47).
File content, such as a subscription, etc., is beyond the
expiration/playback time restriction.
A file that is beyond its expiration/playback time
restriction cannot be played. Update the file using your
software.
Noise is generated.
A device emitting radio signals, such as a mobile phone is
being used near the player.
When using such devices as mobile phones, keep them
away from the player.
Audio data is damaged.
Delete the audio file(s) then transfer again. When
transferring audio files, close any other applications to
avoid file damage.
Buttons do not work.
The HOLD switch is set to the direction of the arrow
(
).
Slide the HOLD switch to the opposite direction of the
arrow (
)
(
page 11).
The player contains moisture condensation.
Wait a few hours to let the player dry.
The remaining battery power is low or insufficient.
Charge the battery power by connecting to the computer
(
page 14).
If the player does not react, even after charging the
battery, press the RESET button to reset the player (
page 47).
Playback does not
stop.
With the player, there is no difference between stopping
and pausing. When you press the
button,
appears
and playback pauses/stops.
It takes time to start
up the player.
It may take time to start up the player if many files or
folders are stored on the player, or if audio data transferred
to the player has a lot of ID3 tag information. Wait until
the start-up animation appears.
The transferred songs
cannot be found.
The built-in flash memory of the player was formatted
using Windows Explorer.
Format the built-in flash memory using the “Format”
menu of the player (
page 46).
The player was disconnected from the computer while files
were being transferred.
Transfer usable files back to your computer and format
the built-in flash memory using the “Format” menu of
the player (
page 46).
There is no sound
from the right channel
of the headphones. Or
the right channel
sound is heard from
both sides of the
headphones.
The headphone jack is not fully inserted.
If the headphones are not connected correctly, sound
will not be output properly. Connect the headphones
into the jack until it clicks (
page 10).
Playback has stopped
suddenly.
The remaining battery power is insufficient.
Charge the battery power by connecting to the computer
(
page 14).
The player cannot
format.
The remaining battery power is low or insufficient.
Charge the battery power by connecting to the computer
(
page 14).
Display
Symptom
Cause/Remedy
The title of a song is
not displayed
correctly.
If unsupported characters are included in the title, the title
will be displayed without the unsupported characters.
Rename the title with appropriate characters on the
computer.
“Unknown” is
displayed for a title.
The title has no name.
Select the song or the file from the “Folder” list.
Garbled characters are
displayed.
The wrong language is selected.
Select the correct language from “Language” (
page
45), and then transfer data to the player again.
Power
Symptom
Cause/Remedy
The power does not
turn on.
The HOLD switch is set to the direction of the arrow
(
).
Slide the HOLD switch to the opposite direction of the
arrow (
) (
page 11).
If you press the
button immediately after turning off
the player, the player does not start due to the shutting
down process. Wait for a few seconds, then turn on the
power.
The remaining battery power is insufficient.
Charge the battery power by connecting to the computer
(
page 14).
If the player does not react, even after charging the
battery, press the RESET button to reset the player (
page 47).
Delete unnecessary files.
Delete unnecessary files until the combined total of files
and folders becomes 2,000 or less.
At least 20 MB of free space is necessary to function normally.
If you want to check the free space, open [My Computer] –
[WALKMAN] or [Removable Disk], right-click [Storage
Media]*
1
to display the menu, and then select [Properties].
*
1
Data hierarchy may differ, depending on your computer
environment.
Battery life is short.
The operating temperature is below 5 °C (41°F).
Battery life becomes shorter due to the battery
characteristics. This is not malfunction.
Battery charging time is not enough.
Charge the battery until
appears.
By adjusting the settings or managing the power supply
properly, it is possible to save battery power and use the
player for a longer time (
page 44).
The battery needs to be replaced.
Consult your nearest Sony dealer.
Copyright-protected contents are being played.
When copyright-protected contents are played, battery
life may be shorter.
The player cannot
charge the battery.
The player is not connected to a USB port on your
computer properly.
Disconnect the player, and then reconnect it.
The battery is charged in an ambient temperature outside
the range of 5 °C (41°F) to 35 °C (95°F).
Charge the battery in an ambient temperature of between
5 °C (41°F) to 35 °C (95°F).
Your computer is not on.
Turn on the computer.
Your computer enters Sleep or hibernate status.
Release the computer from Sleep or hibernate status.
Charging completes
very quickly.
If the battery is already almost fully charged when
charging begins, little time is needed to reach full charge.
Troubleshooting
NWZ-B133 / B135 / B133F / B135F
See reverse side.
