KD-43W880K / 43W870K / 32W830K / 32W820K
5-038-152-
01
(1)
Television
Reference Guide
Note
• Before operating the TV, please read the “Safety Information”.
• Read the supplied safety documentation for additional safety
information.
• Instructions about “Installing the TV to the Wall” are included within this
TV’s instruction manual.
• Images and illustrations used in the Setup Guide and this manual are for
reference only and may differ from the actual product.
• Setting menus are subject to change without notice due to software
updates.
For latest information, visit Sony support website.
Location of the identification label
Labels for the TV Model No. and Power Supply rating are located on the
rear of the TV.
For models with supplied AC adapter:
Labels for AC adapter Model No. and Serial No. are located on the bottom
of AC adapter.
Safety Information
Installation/Set-up
Install and use the TV set in accordance with the instructions below in
order to avoid any risk of fire, electric shock or damage and/or injuries.
Installation
• The TV set should be installed near an easily accessible AC power outlet
(mains socket).
• Place the TV set on a stable, level surface to prevent it from falling over
and causing personal injury or property damage.
• Install the TV where it cannot be pulled, pushed, or knocked over.
• Install the TV so that the TV’s Table-Top Stand does not protrude out
from the TV stand (not supplied). If the Table-Top Stand protrudes out
from the TV stand, it may cause TV set to topple over, fall down, and
cause personal injury or damage to the TV.
Transporting
• Before transporting the TV set, disconnect all cables.
• Two or more persons are needed to transport a large TV set.
• When transporting the TV set by hand, hold it as shown below. Do not
put stress on the panel and the frame around the screen.
• When lifting or moving the TV set, hold it firmly from the bottom.
• When transporting the TV set, do not subject it to jolts or excessive
vibration.
• When transporting the TV set for repairs or when moving, pack it using
the original carton and packing material.
Topple prevention
(Models with supplied support belt kit)
Refer to the Setup Guide on top of the cushion.
The supplied wood screw is only for affixing to a solid object made of
wood.
About Manuals
This TV comes with the following manuals. Please retain the manuals for future reference.
Setup Guide
• TV installation and setup.
Reference Guide (this manual) / Safety Documentation
• Safety information, remote control, troubleshooting, wall-mount installation, specification,
etc.
Help Guide (On screen Manual)
• Settings, functions, Internet connection,
troubleshooting, etc.
• To open it, press the
HELP
button on the
remote control and select Help Guide.
• You can refer to the Help Guide with your
smartphone.
https://rd1.sony.net/help/
tv/jgar4/h_ga/
IMPORTANT – Read the End User Software Licence Agreement
before using your Sony product.
Using your product indicates your
acceptance of the End User Software Licence Agreement. The software
licence agreement between you and Sony is available online at Sony
website (https://www.sony.net/tv-software-licenses2/) or on your
product screen. Press
(Quick Settings) on the remote control and
select [Settings]
t
[System]
t
[About]
t
[Legal information]
t
[Notices and licences].
(Except models with supplied support belt kit)
Remote Control and TV
The remote control shape, layout, availability and
function of remote control buttons may vary
depending on your region/country/TV model/TV
settings.
(Google Assistant) / (Microphone):
Use
Google Assistant*
1
*
2
or voice search*
2
. For hints on
how to control your TV, press the microphone
button on the remote control and say “voice
hints”.*
1
/
/
/
/
:
On screen menu navigation and
selection.
TV:
Display TV channel list or switch to input.
(Power)
Number buttons
(dot)
(Text):
Display text information.
YouTube™ / NETFLIX*
1
*
3
/ YouTube Music /
Prime Video / Colour buttons
GUIDE/
:
Display the digital programme guide
of TV or TV box*
1
*
4
.
APPS:
Display a list of installed apps.
(Input select):
Display and select the input
source, etc.
(Quick settings):
Display Quick Settings.
BACK
HOME
+/– (Volume)
(Jump)
(Mute)
CH +/–/
/
:
Select the channel, or next (
) /
previous (
) page.
AUDIO*
5
:
Select the sound of multilingual source
or dual sound (depend on programme source).
(Subtitle setting)
HELP:
Display the Help menu.
/
/
/
EXIT
/
(Info/Text reveal):
Display information.
(Power)
Remote Control sensor / LED
*1 Only for limited region/country/model/language.
*2 Google Assistant or voice search requires an Internet
connection.
*3 Installation might be required depending on region/
country.
*4 [TV box setup] setting is required.
*5 Accessibility shortcut is available by pressing and holding
AUDIO
.
Installing the TV to the Wall
To Customers:
For product protection and safety reasons, Sony
strongly recommends that installation of your TV be
performed by Sony dealers or licensed contractors. Do
not attempt to install it yourself.
To Sony Dealers and Contractors:
Provide full attention to safety during the installation,
periodic maintenance and examination of this
product.
Wall-Mount Bracket Installation Information
For instructions on Wall-Mount Bracket installation,
see the Installation Information (Wall-Mount Bracket)
on the product page for your TV model.
https://www.sony-asia.com/support
• Follow the instruction guide provided with the
Wall-Mount Bracket for your model. Sufficient
expertise is required in installing this TV, especially
to determine the strength of the wall for
withstanding the TV’s weight.
• Sony is not liable for any damage or injury caused by
mishandling or improper installation.
• Only qualified service personnel should carry out
wall-mount installations.
• For safety reasons, it is strongly recommended that
you use Sony accessories, including:
Wall-Mount Bracket SU-WL450
• Be sure to use the screws supplied with the
Wall-Mount Bracket when attaching the Wall-Mount
Bracket to the TV set.
The supplied screws are designed as indicated by
illustration when measured from the attaching
surface of the Wall-Mount Bracket.
The diameter and length of the screws differ
depending on the Wall-Mount Bracket model.
Use of screws other than those supplied may result
in internal damage to the TV set or cause it to fall,
etc.
• Be sure to store the unused screws and Table-Top
Stand in a safe place until you are ready to attach the
Table-Top Stand. Keep the screws away from small
children.
* Only for limited region/country/model.
Troubleshooting
General troubleshooting for issues like: black screen,
no sound, frozen picture, TV does not respond, or
network is lost, do the following steps.
1
Restart your TV by pressing the power button on
the remote control until a menu appears. Select
Restart to restart the TV. If the TV does not recover,
try unplugging the AC power cord (mains lead).
Then press the power button on the TV, and release
it. Wait for two minutes, and plug in the AC power
cord (mains lead).
2
Refer to the Help Guide by pressing
HELP
on the
remote control.
3
Connect your TV to the Internet and perform a
software update. Sony recommends you to keep
your TV software updated. Software updates
provide new features and performance
improvements.
4
Visit Sony support website (information provided at
the end of this manual).
When you plug in the TV, the TV may not be able to
turn on for a while even if you press the power
button on the remote control or the TV.
It takes time to initialize the system. Wait for about
one minute, then operate it again.
The remote control does not function.
• Replace the batteries.
The parental lock password has been forgotten.
• Enter 4357 for the PIN and enter the new PIN.
8 mm – 11 mm
M4 screw (not supplied)
1.2 N·m/{12 kgf·cm}
Screw
(not supplied)
Cord
(not supplied)
For more information, refer to the
Help Guide.
Using the optional Wall-Mount Bracket
(SU-WL450)* (not supplied)
For more information on
troubleshooting, refer to the Help
Guide.
8 mm – 11 mm
Screw (M4)
TV’s rear cover
Wall-Mount Bracket
