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Samsung Telecommunications America reserves the right without prior notice to revise
information in this manual for any reason. Samsung Telecommunications America also
reserves the right without prior notice to make changes in design or components of
equipment as engineering and manufacturing may warrant. Samsung Telecommunica-
tions America disclaims all liabilities for damages arising from the erroneous interpreta-
tion or use of information presented in this manual.

SVM 400

Technical Manual

General Description

Installation

Programming

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Summary of Contents for SVM-400

Page 1: ...ht without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunica tions America disclaims all liabilities for damages aris...

Page 2: ...ptions System Features Auto Attendant Features Voice Mail Features Administration Features INSTALLATION Hardware Description SVM 400 Main System Serial Port Memory Connector Memory Access LED Run Stat...

Page 3: ...MF System Administration Edit System Prompts Subscriber Administration Manually Changing the Operating Mode Programming Categories Subscriber Options SVM 400 Administration Options DS 616 Related Opti...

Page 4: ...alized Applications Setting Up Pager Notification Creating a Multi Level Menu Multiple Language Support Mailbox Language Selection Customizing the Directory to Search on First Name Overflow Destinatio...

Page 5: ...r works in conjunction with your system operator by answering calls with a pre recorded greeting and offering the caller a several possible dialing options including dialing another extension number t...

Page 6: ...ly with the DS 616 Memory Included The memory unit consists of Compact Flash The current size of this memory is 64 MB This allows for the oper ating program and all the prompt and message storage The...

Page 7: ...tendant Routing Automatic After Hours Answering Camp On Support Direct to Mailbox Holidays and Special Events Incoming Call Overflow Interruptible Voice Prompts Multiple Call Handling Multi Language S...

Page 8: ...nal Mailbox Administration Personal Greetings Quick Memo Direct Messaging Speed Control Volume Control Administration Features Activity Display Administrators Mailbox Automatic Setup Back Up and Resto...

Page 9: ...e first few letters of the person s name and be transferred This system may even be used internally if an extension number is not known Audiotext You may use the SVM 400 to supply recorded announcemen...

Page 10: ...ed in your DS 616 phone system you may record all the phone conversations for specific extensions An optional tone with a programmable delay may be played to alert callers and employees during the rec...

Page 11: ...and Time Stamp Each message you receive will be stamped with the time and date of its arrival External Number Notification When you have messages in your mailbox you may be alerted at your cell phone...

Page 12: ...pt it The undelete feature of the SVM 400 will allow you to retrieve messages that have been deleted Message Waiting Light Indication An indication on your keyset tells you when you have new messages...

Page 13: ...d to a PC hard drive and restored at a later date This is useful in a number of maintenance scenarios Note Additional hardware is necessary Default Operation The SVM 400 is designed to be in operation...

Page 14: ...ver the memory is being accessed This works in a similar way to the hard disk access LED on a PC Run Status LED The Run Status LED shows the operating status of the card Green indicates that the SVM 4...

Page 15: ...SVM 400 Technical Manual Page 14 SVM 400 HOME PAGE Table of Contents...

Page 16: ...VM 400 ports installed must be assigned to group 509 in MMC 601 Ring Mode Select either SEQUENTIAL or DISTRIBUTED ring mode in MMC 601 VMAA Ports Confirm that all SVM 400 ports are set for VMAA use in...

Page 17: ...Each Subscriber has con trol over individual options associated with their mailbox and extension settings Each subscriber mailbox owner will have the option of setting or changing certain mailbox opt...

Page 18: ...on PC 38 400 transfer speed 8 Bit Word No Parity 1 Stop Bit No Flow Control ANSI Terminal Emulation If after connecting you see what looks like double lines being printedon the screen turn off word wr...

Page 19: ...Left of Insert Point in Field NAVIGATION As you move the cursor around in each screen you will notice that some fields cannot be accessed This is nor mal and is intended to simplify the installation A...

Page 20: ...ress 1 to edit system prompts Follow the spoken instructions to edit system prompts At the very least you will probably need to create the following Day Greeting Prompt 1001 Night Greeting Prompt 1002...

Page 21: ...is initialized much of the set up is completed but there is still some phone system programming that must be entered Note that if the SVM 400 system is being installed in an existing system a system...

Page 22: ...ock parameter data Schedule TBL The schedule table is not a block so its data is stored separately in this file SiteInfo TBL Useful customer data entered in Site Information off of the main menu Messa...

Page 23: ...functionality on the SVM 400 and is mostly used to transfer callers to the physical stations One exists for each phone on the system Mailbox Block This block contains all the parameters for the mailb...

Page 24: ...of SVM 400 programming The specific areas can be accessed using the cursor controls or by selecting the designation letter A The areas that can be accessed are A OPEN BLOCK TABLE B SAVE APPLICATION C...

Page 25: ...callers are programmed here Because most of the programming for any customer will usually be in the block tables these are dealt separate ly in the next section For more information on building call...

Page 26: ...of a valid upgrade key You will also see an Eclass and Mclass These are class of service options for the Extension and Mailbox and are not accessible in the SVM 400 To view a subscriber s data scroll...

Page 27: ...cific field first name or last name and the search should be consistent for all entries SYSTEM WIDE PARAMETERS To access the System Wide Parameters from the System Main Menu select SYSTEM WIDE PARAMET...

Page 28: ...assword will be reset to The default setting is 0000 System Admin This effects both the GUI and the TUI With the GUI this password gives the administrator access to all parameters It is the highest le...

Page 29: ...ains valid during this time it is considered to be a valid caller entry and playback is stopped If the tone becomes invalid while play back is temporarily suspended it is considered to be Talk Off and...

Page 30: ...tudio will interact with that language Code This is the code for the language actually it represents the directory in which the language is installed It is a memo field only and cannot be changed Prom...

Page 31: ...hese include changing to another mode SVM 400 hanging up new call and call data or searching on caller ID or entry Everything SVM 400 does is logged here Usually this will only be used under direction...

Page 32: ...and or CP DISPLAY FILESPEC Equivalent to DOS Type command to show contents of test file Scroll through files with the arrow keys EXITALL Forces shutdown of SVM and returns to the DOS command prompt Do...

Page 33: ...highest message index value minutes of remaining mes sage space available current message partition in use and status of RMATS terminal active idle STOP PORT NO Stops and reinitializes specified port...

Page 34: ...This column shows you which block is currently servicing the call as the call gets directed through the call session Status Column The status column displays the current condition that the port is in...

Page 35: ...he other as the call is processed Bye Block Use to terminate a call One of these exists in the SVM 400 Directory Block Use to enable a caller to look up an extension number One of these exists in the...

Page 36: ...spoken before disconnecting There is only one bye block available in the SVM 400 Program Fields Prompt The number of the prompt that the SVM 400 speaks before disconnecting the caller Allowable input...

Page 37: ...nt of time in seconds the system waits for the caller to enter the digits following his first entry digit Repeat Prompts If No Entry The number of times the system repeats prompts if the caller does n...

Page 38: ...r to be changed enter the new num ber and press Ctrl O to bring up the Prompt Text Generator Enter the desired prompt text and press ESCAPE to return to the directory screen You must go into the Voice...

Page 39: ...ist Choose a new or existing block of that type and press ENTER Press Ctrl O at this field to review or edit the Mailbox Block or Distribution List associated with the Block Dial Number The actual num...

Page 40: ...der of the defined languages in page 3 of the System Wide Parameters If the languages are to be reordered added to or changed in page 3 of the System Wide Parameters then this field should be reentere...

Page 41: ...x SVM 400 stores the subscriber s name in last name first name for mat When entering the subscriber s name this format should be followed If the name is entered as firstname lastname SVM will automati...

Page 42: ...d The extension block also has a language field and the SVM 400 will try to resolve these fields to a single value make them match If conflicting information is contained in these fields the extension...

Page 43: ...Auto Forward This option turns Auto Forward on When set any messages arriving in this mail box will be automatically forwarded Delete After Forwarding The new message that is to be Auto Forwarded will...

Page 44: ...block if the organization or indi vidual does not want to give the caller additional options ESCAPE Pointer This is the block that the SVM 400 will pass control to if the caller presses the escape dig...

Page 45: ...ined in the target name field It can also translate val ues into new values before conducting the search This is all done in the menu processor The menu screens consists of a personality page and a sp...

Page 46: ...ld be set to the length of the maximum valid entry in this menu If set greater SVM 400 will wait unnecessarily for additional digits to be entered If the caller enters more than the specified number o...

Page 47: ...dicate that any digit entered in that position will qualify as a match The character may also be used in a translation to indicate that the translated value should include the character which is in th...

Page 48: ...nslated value Password then Goto Used only with MENU Blocks A password pointer is used to restrict access to a target block by requiring the caller to enter a password code before passing control to t...

Page 49: ...stance numbers etc The SVM 400 requires at least one Station Block to make supervised calls and you can create as many Station Blocks as desired Station blocks can be specifically selected If an instr...

Page 50: ...e already programmed in Ringing Number Enter any string returned by the phone system to indicate ring The second field indicates how many times the train routine is to be run using the number entered...

Page 51: ...these matching dial strings In actual fact in the mailbox block we could have left the station block blank and selected this beeper block by putting a matching dial string in one of the matching dial...

Page 52: ...a blank line below the last entry of the Menu Input processor 4 Press return to create a new entry 5 Press 7 6 Press enter and then highlight Goto and press enter again 7 You can now select another bl...

Page 53: ...nch press 2 4 In the main menu for each mode Menu Input Processor page 2 scroll to a new line and press Enter 5 Add a new entry that has one question mark and press return This will match any single d...

Page 54: ...Menu Input Processor Enter a single question mark which is a wild card for any digit 18 Press enter Select Goto and when the Target generator window appears select Menu 19 Again we have no existing me...

Page 55: ...39 Note Directory names can be entered remotely This is done by accessing the mailbox correctly entering a password selecting and then 3 Follow the prompts to enter a directory name Remember For the d...

Page 56: ...or 3 busy cycles the call will be recalled The semicolon is use to wait for dial tone The SVM 400 will wait up to twelve seconds for dial tone before dialing any additional characters If no dial tone...

Page 57: ...to press 1 for System Prompts and then prompted to enter the Prompt Number Since this procedure is done from a touch tone phone you will not be able to edit the prompt text This utility allows the sys...

Page 58: ...the name of the voice file of the original file E specifies the encoding algorithm to use 8 KHz or 6 KHz ADPCM mu Law A Law etc Because SVM 400 reserves prompt numbers 0000 through 0999 for itself we...

Page 59: ...the person you are calling you may enter it now To leave a message in our message center please stay on the line FILE 0009 PMT Sorry that is not a valid entry Please try again Usage Maybe used in any...

Page 60: ...pt used in a MENU supporting mes saging in a non integrated environment FILE 0114 PMT For a directory of mailboxes press 1 Usage Optional prompt used in a menu to advise a caller of the availability o...

Page 61: ...ent Librarian to explain how to reach an operator for help FILE 0210 PMT If you are calling from your fax machine and would like your selections faxed to you immediately press 1 If you would like to h...

Page 62: ...ory press the key alone FILE 0305 PMT Please hold while I dial that number FILE 0306 PMT When you are finished with the call press the star key FILE 0307 PMT Access Manager FILE 0308 PMT To record and...

Page 63: ...of new messages is enabled FILE 0358 PMT Auto play of new messages is disabled FILE 0359 PMT To record a reminder press the pound key FILE 0360 PMT Copy message FILE 0361 PMT New messages FILE 0362 P...

Page 64: ...is FILE 0408 PMT Your blocked greeting is FILE 0409 PMT To change your phone number press 1 FILE 0410 PMT The system caller options FILE 0411 PMT Enter the options you wish to enable followed by the p...

Page 65: ...PAN press the key FILE 0461 PMT To set until further notice press the key FILE 0462 PMT To play the message press 1 FILE 0463 PMT To edit the interactive message press 2 FILE 0464 PMT To discard the i...

Page 66: ...tified FILE 0506 PMT Confidential FILE 0507 PMT Callback requested FILE 0508 PMT Enter the sender s number FILE 0509 PMT To create a reminder press FILE 0510 PMT For urgent messages press 1 FILE 0511...

Page 67: ...notification is not set FILE 0558 PMT Mailbox Administration FILE 0559 PMT To hear a list of messages press the key FILE 0560 PMT Imperative FILE 0561 PMT is in your mailbox FILE 0562 PMT To have the...

Page 68: ...review FILE 0605 PMT For active only press 1 FILE 0606 PMT For pending only press 2 FILE 0607 PMT For all press 3 FILE 0608 PMT To review the greeting press 4 FILE 0609 PMT for all messages FILE 0610...

Page 69: ...nsion was not answered To leave a message press 1 To transfer to a different EXT please enter it now FILE 0721 PMT If you would like to hold press 2 Usage If the extension is authorized option given c...

Page 70: ...valid entry Try again Usage System Administration Prompt Do not edit FILE 0769 PMT is now available FILE 0770 PMT Please hold while I connect your call FILE 0771 PMT Recording Usage Used in the system...

Page 71: ...nges to the recording FILE 0934 PMT No recording exists Usage Used in the system wide record facility to inform the caller they attempted an operation like review on an empty recording FILE 0935 PMT E...

Page 72: ...e default value press 5 FILE 0966 PMT To enter your directory name press 3 FILE 0967 PMT Directory name set FILE 0968 PMT Enter your last name followed by the key For the letter Q use the 7 key For th...

Page 73: ...NINETEENTH 74 TWENTIETH 75 THIRTIETH 76 CALLER IS 77 CALLERS ARE 78 YOU HAVE 79 NEW MESSAGES 80 SAVED MESSAGES 81 NEW MESSAGE 82 SAVED MESSAGE 83 SECOND 84 SECONDS 85 MINUTE 86 MINUTES 87 OPTIONS 88 J...

Page 74: ...ion Samsung Telecommunications America 2700 NW 87th Avenue Miami FL 33172 Telephone 305 592 2900 Website www samsungusa com Technical Support Telephone 1 800 876 4782 SVM 400 Technical Manual Page 73...

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