Samsung OFFICESERV 100 Series System Administration Manual Download

Page: 1 / 42

OfficeServ 100

System

Guide

Enterprise IP Solutions

Administration

Summary of Contents for OFFICESERV 100 Series

Page 1: ...OfficeServ 100 System Guide Enterprise IP Solutions Administration...

Page 2: ...rrant Disclaimer Samsung Business Communications is not responsible for errors or problems arising from customers not installing programming or operating their Samsung systems as described in this man...

Page 3: ...6 Using Authorisation Codes 6 Using the Tie Line 7 Outgoing 7 Incoming 7 In and Out On Tie Line 7 CLIP Special Features 8 Investigate ISPY 8 Abandoned Calls List 8 Number To Name Translation 9 System...

Page 4: ...Key Extenders 26 Program Account Codes 28 Program Authorisation Codes 29 Program Stations For Forced Account and Authorisation Codes 30 Set Individual Forward No Answer Timers 31 Add Names to the Tra...

Page 5: ...eatures Discusses the most frequently used administration features such as setting and changing system ring plans setting account and authorisation codes monitoring conversa tions taking place at othe...

Page 6: ...me by pressing an override key There are two ways to override the automatic ring plans press the Ring Plan RP key for temporary override until the next programmed start time or press the Ring Time Ove...

Page 7: ...ve customer level access to the relevant program You can then select one of the fol lowing barge in options for your keyset MMC 206 No barge in allowed Barge in with tone Barge in without tone Barging...

Page 8: ...me When out of the group a station can receive calls to its extension number but not to the group If the station does not have an IN OUT IG key Lift the handset and dial the feature access code Code D...

Page 9: ...nnect supervision from the central office Insist that this condition be verified by your service company To change keyset passcodes see your Samsung Keyset Phone User Guide DISA SECURITY A common prac...

Page 10: ...For information on setting up forced account codes see the System Administrator Programming section of this guide AUTHORISATION CODES Authorisation codes are used to validate a station user and give...

Page 11: ...tem you can dial extension numbers or access outside lines You must know the extension numbers and the line access codes for the other system Note Outgoing calls are controlled by the station s dialli...

Page 12: ...umber extension to be investigated 4 Press the BARGE key or BARGE soft key to barge in on the conversation if allowed OR Press the NND key or NND soft key to view more information about the call for i...

Page 13: ...choice of displaying the name associated with the number on your keyset display rather than the CLIP number When the CLIP number is received the table is searched If a match is found the system displa...

Page 14: ...ht SPEAKER Store entered data and advance to next program in number se quence TRANSFER Store entered data and exit programming HOLD Clear previous entry To select the ALL option all stations trunks et...

Page 15: ...cted program Some programs are described in this section For other programs refer to the Samsung OfficeServ 100 Programming Guide Note You must begin programming within 30 seconds of opening a program...

Page 16: ...r e g 95 HH Hours use the 24 hour clock and enter a number in the range 00 24 MM Minutes enter a number in the range 00 59 Failure to enter the time using the 24 hour clock will cause the date to chan...

Page 17: ...rogram cannot be used to display passcodes only to reset them Open customer level programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 101 Display shows 2 Dial the station...

Page 18: ...rsor to the right For example you want to enter the name SAM SMITH The first letter S is selected by pressing the key num ber 7 four times i e the first key press selects P the second selects Q and so...

Page 19: ...ISPLAY 1 Press Transfer or TRSF 404 Display shows 2 Dial trunk e g 704 OR press the VOLUME keys to select trunk and press the right soft key to move the cursor 3 Enter the trunk name using the procedu...

Page 20: ...1 Press Transfer or TRSF 602 Display shows 2 Dial the group number e g 505 OR press the VOLUME keys to make a selection and press the left or right soft key to move the cursor 3 Enter the name using...

Page 21: ...n access refer to your Samsung keyset or phone User Guide for details However when necessary the system administrator can set view or change any station s personal speed dials Note For even faster dia...

Page 22: ...F A B C D E F 15 16 17 18 19 20 A B C D E F 8 9 10 11 12 13 DS ITP 5021D DS 5038SKEYSET DS ITP 5014D DS 5014S KEYSET 24B KEYSET 12B KEYSET 6B KEYSET Call 1 Call 2 Call 1 Call 2 1 13 1 DS 5007S KEYSET...

Page 23: ...dial this speed dial number the display shows 728765 Note When programming an outside number enter the access code e g 9 or 0 before you press E to hide any digits F Used to enter a new MMC and design...

Page 24: ...to store and exit programming OR press SPEAKER to store and advance to the next program PROGRAM PERSONAL SPEED DIAL NUMBERS FOR STATIONS MMC 105 Individual station users can program their own numbers...

Page 25: ...l number e g 05 OR press the VOLUME keys to select location and press the right soft key to move the cursor OR press the left soft key to return to step 2 4 Enter the trunk access code e g 9 followed...

Page 26: ...the station number e g 205 OR press the VOLUME keys to select the station and press the right soft key to move the cursor If the selected station has no speed dial bins this display will be shown and...

Page 27: ...1 Press Transfer or TRSF 606 Display shows 2 Press right soft key to advance cursor 3 Press the VOLUME keys to select SYSTEM to program system speed dials or EXT extension to program personal speed d...

Page 28: ...ystem Messages 01 10 are pre programmed as follows but can be changed by the administrator if necessary 01 GIVE ME THE CALL 02 TAKE A MESSAGE 03 ASK THEM TO HOLD 04 SEND TO MY VOICE MAIL 05 TRSF TO MY...

Page 29: ...to select the station and press the right soft key to move the cursor OR press ANS RLS to select all OR stations 3 Dial 1 3 to select the alarm e g 2 OR press the VOLUME keys to select the alarm and...

Page 30: ...unt 000 999 BOSS Boss and Secretary 1 4 CR Call Record Voice Mail Mailbox number CS UCD Call Status UCD group number DIR Directory 1 PERS 2 SYS or 3 STN 1 DP Direct Pickup Station or station group num...

Page 31: ...cursor 3 Enter the key number e g 18 OR press the VOLUME keys to scroll through the keys and use the right soft key to move the cursor OR press the key to be programmed 4 Dial the extender from the ta...

Page 32: ...d Account and Authorisation Codes Open customer programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 708 Display shows 2 Dial the account code entry e g 005 OR press the V...

Page 33: ...pen customer programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 707 Display shows 2 Dial the code index entry e g 005 OR Press the VOLUME keys to select the entry number...

Page 34: ...Options are 0 NONE 1 AUTHORIZE CODE 2 ACCT VERIFIED 4 ACCT NO VERIFIED Open customer programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 305 Display shows 2 Dial the sta...

Page 35: ...set and placing programmed inter nal or external call Range 000 250 sec Call is hot line programmed in MMC 306 4 EFWD DELAY Duration of ring at station before External Forward takes place Range 001 25...

Page 36: ...is as described in Program Station Names Open customer programming and follow these instructions ACTION DISPLAY 1 Press Transfer or TRSF 728 Display shows first entry 2 Dial an entry number e g 0005...

Page 37: ...r TRSF 512 Display shows 2 Press right soft key to advance cursor and dial a ring plan 1 6 e g 2 OR press the VOLUME keys to scroll through ring plans and press the right soft key to select 3 Press th...

Page 38: ...exchange a DCS 48B AOM for an iDCS 64B or DS 5064B AOM and vice versa 3 Refer to the table below to determine which devices can be exchanged Attempting to exchange incompatible devices will result in...

Page 39: ...NO NO NO NO YES YES NO NO NO NO NO NO NO NO NO NO iDCS 28D NO NO NO NO NO NO YES YES NO NO NO NO NO NO NO NO iDCS 18D NO NO NO NO NO NO YES YES NO NO NO NO NO NO NO NO iDCS 8D NO NO NO NO NO NO NO NO...

Page 40: ...Display shows 2 Enter first device number e g 201 and press right soft key 3 Enter second device number e g 205 and press right soft key to return to step 2 OR Press Transfer or TRSF to save and exit...

Page 41: ...t the same time each station with an assigned SYSALM system alarm key will ring and flash the key LED amber Alarm infor mation is also displayed on the keyset LCD The station user can use the SYSALM k...

Page 42: ...nes 1 8 2xx x Extension numbers 56 Meet Me Answer 3xx x Extension numbers 57 Alarm sensor clear 400 Cancel Do not Disturb 58 DISA alarm clear 401 Set Do Not Disturb 59 Walking class of service 41 Set...

Search results

Summary of Contents for OFFICESERV 100 Series

Reviews:

Related manuals for OFFICESERV 100 Series

Brands by name

Popular brands

Samsung OFFICESERV 100 Series, System Administration Manual

Search results

Summary of Contents for OFFICESERV 100 Series

Reviews:

Related manuals for OFFICESERV 100 Series

Brands by name

Popular brands