Ricoh M095 Service Manual Download

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M095/M096/M099/M100

SERVICE MANUAL

Summary of Contents for M095

Page 1: ...M095 M096 M099 M100 SERVICE MANUAL ...

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Page 3: ...SION OF RICOH AMERICAS CORPORATION All product names domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their respective companies They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site is inte...

Page 4: ...ation Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program Untrained and uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury damage to property or loss of warranty protection Ricoh Americas Corporation WARNING ...

Page 5: ...RICOH SAVIN M095 SPC240DN Aficio SPC240DN SPC240DN M096 SPC242DN Aficio SPC242DN SPC242DN M099 SPC240SF Aficio SPC240SF SPC240SF M100 SPC242SF Aficio SPC242SF SPC242SF DOCUMENTATION HISTORY REV NO DATE COMMENTS 11 2011 Original Printing ...

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Page 7: ... DRIVE LAYOUT 1 6 1 4 MACHINE CONFIGURATION 1 8 1 4 1 PRINTER MODEL M095 M096 1 8 1 4 2 MF MODEL M099 M100 1 8 1 5 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR PRODUCTS 1 9 2 INSTALLATION 2 1 2 1 INSTALLATION REQUIREMENTS 2 1 2 1 1 ENVIRONMENT 2 1 2 1 2 MACHINE LEVEL 2 1 2 1 3 MACHINE SPACE REQUIREMENT 2 2 Printer Model 2 2 MF Model 2 2 2 1 4 POWER REQUIREMENTS 2 3 2 1 5 INSTALLATION PROCE...

Page 8: ...ng unit 4 14 Printing out the test chart to make sure MUSIC was performed correctly4 14 Checking that MUSIC was Performed Correctly 4 16 If MUSIC has not been performed successfully 4 17 4 5 AIO CARTRIDGE 4 18 4 5 1 AIO CARTRIDGE ALL IN ONE CARTRIDGE 4 18 4 5 2 BLACK AIO MOTOR 4 19 4 5 3 COLOR AIO MOTOR 4 22 4 6 IMAGE TRANSFER 4 23 4 6 1 IMAGE TRANSFER BELT UNIT 4 23 After replacing the image tran...

Page 9: ... 9 3 SEPARATION PAD 4 49 4 9 4 PAPER END SENSOR 4 50 4 10 PAPER EXIT 4 51 4 10 1 PAPER EXIT ROLLER 4 51 4 10 2 PAPER EXIT SENSOR 4 53 4 11 ELECTRICAL COMPONENTS 4 54 4 11 1 CONTROLLER BOARD 4 54 GDI PCL Controller Board Printer Models 4 54 Controller Board MF Models 4 56 4 11 2 EGB ENGINE BOARD 4 58 Printer Models 4 58 MF Models 4 60 4 11 3 FCU ONLY FOR MF MODELS 4 62 4 11 4 INTERLOCK SWITCHES 4 6...

Page 10: ...ER OPEN SENSOR 4 87 4 12 11 ADF FEED SENSOR 4 88 4 12 12 ADF DRIVE BOARD 4 89 4 13 SCANNER ONLY FOR MF MODELS 4 90 4 13 1 SCANNER UNIT 4 90 4 13 2 SCANNER TOP COVER 4 92 4 13 3 SCANNER CARRIAGE UNIT 4 93 4 13 4 EXPOSURE LAMP 4 95 When reinstalling the exposure lamp 4 96 4 13 5 LAMP STABILIZER BOARD 4 96 4 13 6 SCANNER MOTOR 4 97 5 SYSTEM MAINTENANCE REFERENCE 5 1 5 1 IMAGE PROBLEMS 5 1 5 1 1 OVERV...

Page 11: ...he Configuration Page from the Machine Printer models 5 37 To Print the Test Page from the Machine only for Printer Models 5 37 To Print the Maintenance Page Printer models 5 37 To Print the Configuration Page Maintenance Page MF models 5 38 5 5 2 ERROR LOG 5 38 5 5 3 COUNTER AND COVERAGE ONLY FOR PRINTER MODELS 5 39 Configuration Page 5 39 5 6 FIRMWARE UPDATING 5 40 5 6 1 CHECKING THE MACHINE FIR...

Page 12: ...ne mode 6 4 3 Duplex Combine 6 5 M095 M096 M099 M100 SERVICE MANUAL APPENDICES SEE M095 M096 M099 M100 SERVICE MANUAL APPENDICES SECTION FOR DETAILED TABLE OF CONTENTS PAPER FEED UNIT TYPE TK1010 G849 SEE SECTION G849 FOR DETAILED TABLE OF CONTENTS ...

Page 13: ...me extremely hot while the machine is operating Be careful to avoid touching those components with your bare hands Health Safety Conditions Toner is non toxic but if you get either of them in your eyes by accident it may cause temporary eye discomfort Try to remove with eye drops or flush with water as first aid If unsuccessful get medical attention Observance of Electrical Safety Standards The ma...

Page 14: ...ical units in the field The optical housing unit can only be repaired in a factory or at a location with the requisite equipment The laser subsystem is replaceable in the field by a qualified Customer Engineer The laser chassis is not repairable in the field Customer engineers are therefore directed to return all chassis and laser subsystems to the factory or service depot when replacement of the ...

Page 15: ...s of Microsoft Corporation in the United States and or other countries PostScript is a registered trademark of Adobe Systems Incorporated PCL is a registered trademark of Hewlett Packard Company Ethernet is a registered trademark of Xerox Corporation PowerPC is a registered trademark of International Business Machines Corporation Other product names used herein are for identification purposes only...

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Page 17: ...PRODUCT INFORMATION REVISION HISTORY Page Date Added Updated New None ...

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Page 19: ...96 M099 M100 Product Information 1 PRODUCT INFORMATION 1 1 GENERAL SPECIFICATIONS See Appendices Appendices Basic Specifications Appendices Controller Specifications 1 2 SUPPORTED PAPER SIZES See Appendices Appendices Supported Paper Sizes ...

Page 20: ...Engine M095 M096 1 Laser Optics Housing Unit 2 Print Cartridge AIO 3 Development Roller AIO 4 Paper Exit 5 Fusing Unit 6 Fusing Lamp 7 Duplex Path 8 Transfer Roller 9 Registration Roller 10 By pass 11 Paper Feed Roller 12 ITB Image Transfer Belt Unit 13 OPC AIO 14 Tray 1 15 EGB Controller ...

Page 21: ...M100 1 Laser Optics Housing Unit 2 Print Cartridge AIO 3 Development Roller AIO 4 Paper Exit 5 Fusing Unit 6 Fusing Lamp 7 Duplex Path 8 Transfer Roller 9 Registration Roller 10 By pass 11 Paper Feed Roller 12 ITB Image Transfer Belt Unit 13 OPC AIO 14 Tray 1 15 EGB Controller ...

Page 22: ...or M099 M100 1 Feed Sensor 2 Feed Roller 3 Separation Roller 4 Pick up Roller 5 Exit Roller 6 Original Set Sensor 7 DF Exposure Glass Scanner only for M099 M100 1 Scanner Carriage Unit 2 DF Exposure Glass 3 Exposure Glass 4 Carriage Drive Bar 5 White Plate ...

Page 23: ...hine Overview SM 1 5 M095 M096 M099 M100 Product Information 1 3 2 PAPER PATH 1 Paper path from tray 1 2 Duplex path 3 By pass tray 4 Paper path from tray 2 optional ADF only for M099 M100 1 Original path ...

Page 24: ... Black AIO Motor This drives the black AIO and the ITB Image Transfer Belt Duplex Motor This drives the paper exit roller and the duplex roller Transport Fusing Motor This drives the fusing unit paper feed roller registration roller and paper exit roller via the paper feed clutch registration clutch and gears Registration Clutch This transfers drive from the transport fusing motor to the registrat...

Page 25: ...e Overview SM 1 7 M095 M096 M099 M100 Product Information Agitator Motor This moves the agitators in the waste toner bottle ITB Contact Motor This moves the ITB into contact with and away from the color OPCs ...

Page 26: ...096 Models Duplex Unit Optional Memory Optional Tray G849 DDST GDI PCL PS PE P2a M095 Auto N 500 x 1 Y N PE P2c M096 Auto N 500 x 1 N Y 1 4 2 MF MODEL M099 M100 Models Duplex Unit Optional Memory Optional Tray G849 DDST GDI PCL PS Fax PE MF3a M099 Auto N 500 x 1 Y N Y PE MF3c M100 Auto N 500 x 1 N Y Y ...

Page 27: ...he M018 M019 series If you have experience with those products the following information will be of help when you read this manual Different Points from Previous Products Printer models M095 M096 M035 M036 New Fusing Unit that improves maintenance efficiency Yes No Operation Panel 2 line LCD and 3 high visibility LED indicators 2 line LCD and standard LED indicators Pictbridge Supported Not suppor...

Page 28: ...ducts M095 M096 M099 M100 1 10 SM MF models M099 M100 M018 M019 Front USB Connector Yes No New Fusing Unit that improves maintenance efficiency Yes No Operation Panel 4 line LCD 2 line LCD Pictbridge Supported Not supported Warm up Time 30 seconds 48 seconds ...

Page 29: ...INSTALLATION REVISION HISTORY Page Date Added Updated New None ...

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Page 31: ... that get sudden temperature changes This includes Areas directly exposed to cool air from an air conditioner Areas directly exposed to heat from a heater 6 Do not put the machine in areas that get exposed to corrosive gas 7 Do not install the machine at locations over 2 000 m 6 560 ft above sea level 8 Put the machine on a strong level base Inclination on any side must be no more than 5 mm 9 Do n...

Page 32: ...NT Put the machine near the power source with these clearances Printer Model Left side Over 20 cm 7 9 Rear Over 10 cm 4 Right side Over 10 cm 4 Front Over 70 cm 27 5 MF Model Left side Over 20 cm 7 9 Rear Over 20 cm 7 9 Right side Over 10 cm 4 Front Over 70 cm 27 5 Top Over 24 cm 9 5 ...

Page 33: ...e that you ground the machine Input voltage level 120 V 60 Hz More than 11 A for North America 220 V to 240 V 50 Hz 60 Hz More than 6 A for Europe Asia 110 V 60 Hz More than 12 A for Taiwan Permitted voltage fluctuation 10 Do not set anything on the power cord 2 1 5 INSTALLATION PROCEDURE Refer to the Quick Installation Guide for details about installing the machine ...

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Page 35: ...PREVENTIVE MAINTENANCE REVISION HISTORY Page Date Added Updated New None ...

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Page 37: ...Preventive Maintenance SM 3 3 M095 M096 M099 M100 Preventive Maintenance 3 PREVENTIVE MAINTENANCE 3 1 PREVENTIVE MAINTENANCE See Appendices for the User Replaceable Items ...

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Page 39: ...REPLACEMENT AND ADJUSTMENT REVISION HISTORY Page Date Added Updated New None ...

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Page 41: ... that documents are not stored in memory 2 Remove the print cartridge before you remove parts 3 Unplug the power cord 4 Work on a flat and clean surface 5 Replace with authorized components only 6 Do not force plastic material components Make sure all components are returned to their original positions AIO The AIO consists of the OPC drum charge roller development unit cleaning components and tone...

Page 42: ...er installing the fusing thermistor make sure that it is in contact with the hot roller and that the roller can rotate freely 2 Be careful to avoid damage to the hot roller stripper pawls and their tension springs 3 Do not touch the fusing lamp and rollers with bare hands 4 Make sure that the fusing lamp is positioned correctly and that it does not touch the inner surface of the hot roller Paper F...

Page 43: ... properly grounded 2 Make sure the interlock switch is functioning 3 Do not leave unused solder or parts inside the machine 4 Do not leave any tools inside the machine 5 Make sure all wires are properly connected and routed 6 Make sure wires are not jammed between parts of the machine 4 1 4 LITHIUM BATTERIES MF MODELS Incorrect replacement of lithium battery s on the controller or on the fax unit ...

Page 44: ...Special Tools M095 M096 M099 M100 4 4 SM 4 2 SPECIAL TOOLS PC Windows 2000 XP Vista 7 or Windows Server 2003 2003 R2 USB cable or Crossover cable ...

Page 45: ...ower switch and unplug the printer before you do the procedures in this section 4 3 1 REAR COVER 1 MF models 2 Printer models 1 Rear tray cover A 1 MF Models 2 Printer Models 2 Only for Printers Interface cover C hook x 1 3 Rear cover B MF x 2 Printer x 3 The screw in the Interface cover M3 x 8 others M4 x 10 ...

Page 46: ...099 M100 4 6 SM 4 3 2 OPERATION PANEL 1 MF Models 2 Printer Models 1 Open the top cover A 1 MF Models 2 Printer Models 2 Open the front cover B 3 Front harness cover C x 1 1 MF Models 2 Printer Models 4 Operation panel D x 1 x 1 ...

Page 47: ...Exterior Covers SM 4 7 M095 M096 M099 M100 Replacement and Adjustment 4 3 3 RIGHT COVER 1 Rear cover p 4 5 2 Operation panel p 4 6 3 Right cover A x 4 Top front screw M3 x 8 others M4 x 10 ...

Page 48: ...LEFT COVER 1 Open the front cover 2 Open the top cover 3 Left cover A x 3 hook at the arrow mark above Top front screw M3 x 8 others M4 x 10 Remove the rear panel and the operation panel in advance when you meet difficulties in removing the left cover ...

Page 49: ...5 M096 M099 M100 Replacement and Adjustment 4 3 5 FRONT COVER UNIT 1 Rear cover p 4 5 2 Operation panel p 4 6 3 Transfer unit p 4 33 4 Right cover p 4 7 5 Cover link gear unit A x 2 6 Release the belt B 7 Front cover unit C x 4 ...

Page 50: ...ause serious eye injury 4 4 1 CAUTION DECAL LOCATIONS Caution decals are attached as shown below Be sure to turn off the main power switch and disconnect the power plug from the power outlet before beginning any disassembly or adjustment of the laser unit This printer uses a class IIIb laser beam with a wavelength of 655 nm and an output of 7 mW The laser can cause serious eye injury ...

Page 51: ...ement and Adjustment 4 4 2 LASER OPTICS HOUSING UNIT 1 Rear cover p 4 5 2 Controller box cover p 4 54 3 MF model only Remove the controller bracket p 4 58 4 Disconnect the three harnesses from CN301 302 and 303 on the EGB x 3 5 Open the top cover A ...

Page 52: ...rness guide to the right 7 Stoppers C x 2 each left side and right side 8 Remove the springs D left side and right side 9 Remove the laser optics housing unit E from the top cover and place it on the main body Always use two hands when carrying the laser optics housing unit Be sure not to drop the laser optics housing unit ...

Page 53: ...Laser Optics SM 4 13 M095 M096 M099 M100 Replacement and Adjustment 10 Take out the harnesses F x 1 11 Remove the laser optics housing unit ...

Page 54: ...power off and on MUSIC will be performed automatically 5 Print out the test chart Test Chart and make sure that MUSIC was performed successfully see Printing out the Test Chart and Checking that MUSIC was Performed Correctly below 6 If necessary adjust the registration settings for each tray and for the front and rear sides of the paper with the Engine Maintenance menu When the MUSIC error persist...

Page 55: ...side the printer driver 2 Click the Print Quality tab 3 Select the Manual radio button 4 Click Advanced 5 Select Off for the three Color Profile pull down menus shown i e for Text Graphics and Photo modes 6 Click OK twice to print out the test chart 7 Make sure that MUSIC was performed successfully ...

Page 56: ...rformed Correctly Four sets of vertical lines appear on the test chart C and k M and k Y and k In each set look for vertical lines that are aligned within the region defined by OK If all sets have at least one set of vertical lines that are aligned MUSIC was successful ...

Page 57: ...am the settings for the laser optics housing unit On the LCD access LSU Adjustment inside the Engine Maintenance menu Manually input the corresponding LSU data from your supervisor into the space provided on the LCD 5 Close the front cover 6 Execute Color Registration which is inside the Engine Maintenance menu 7 Turn the main power Off and On MUSIC will be performed automatically 8 If necessary a...

Page 58: ...AIO Cartridge M095 M096 M099 M100 4 18 SM 4 5 AIO CARTRIDGE 4 5 1 AIO CARTRIDGE ALL IN ONE CARTRIDGE 1 Open the top cover 2 AIO cartridge A ...

Page 59: ... p 4 8 2 Disconnect the fusing connector A and remove the fusing relay harness B hooks x 2 3 Fusing harness guide C x 2 4 Fusing thermistor harness guide p 4 74 5 Disconnect the connectors shown by arrows in the above picture and release all harnesses on the harness guide D 6 Harness guide D x 4 hook x 1 ...

Page 60: ...AIO Cartridge M095 M096 M099 M100 4 20 SM 7 Interlock switch base p 4 63 8 FCU and Speaker bracket p 4 54 9 Disconnect the connector CN305 on the EGB 10 LSU fan motor base E x 2 x 1 11 Drive unit F x 4 ...

Page 61: ...AIO Cartridge SM 4 21 M095 M096 M099 M100 Replacement and Adjustment 12 Drive unit guide G x 3 13 Black AIO gear H snap ring x 1 14 ITB gear I snap ring x 1 15 Black AIO motor J x 3 ...

Page 62: ...AIO Cartridge M095 M096 M099 M100 4 22 SM 4 5 3 COLOR AIO MOTOR 1 Drive unit p 4 19 2 Drive unit guide A x 3 3 Color AIO gears B ring stopper x 1 4 Color AIO motor C x 3 ...

Page 63: ... 6 IMAGE TRANSFER 4 6 1 IMAGE TRANSFER BELT UNIT 1 Remove all the AIO cartridges p 4 18 2 Transfer unit p 4 33 3 Pull out the waste toner bottle A 4 Release the hook B under the guide plate 5 Move the guide plate C underneath the fusing unit to the left and then remove it ...

Page 64: ... front cover of the machine open 1 Open the front cover and turn on the machine 2 Execute Reset Transfer Unit with the Engine Maintenance menu 3 Close the front cover 4 Execute Trans Belt Adjust with the Engine Maintenance menu 5 Adjust the registration settings for each tray and for the front and rear sides of the paper with the Engine Maintenance menu if necessary ...

Page 65: ...6 2 ITB IMAGE TRANSFER BELT CLEANING UNIT The ITB cleaning unit contains waste toner When removing the ITB cleaning unit put it on a sheet of paper 1 Image transfer belt unit p 4 23 2 Left handle A hook bushing x 1 3 Right handle B hook bushing x 1 4 ITB cleaning unit C x 2 ...

Page 66: ...Image Transfer M095 M096 M099 M100 4 26 SM 4 6 3 AGITATOR MOTOR 1 Right cover p 4 7 2 Motor bracket A x 2 ...

Page 67: ...Image Transfer SM 4 27 M095 M096 M099 M100 Replacement and Adjustment 3 Agitator motor assembly B x 1 x 1 4 Agitator motor C x 2 ...

Page 68: ...Image Transfer M095 M096 M099 M100 4 28 SM 4 6 4 ITB IMAGE TRANSFER BELT CONTACT MOTOR 1 Agitator motor p 4 26 2 Release the wire A 3 ITB contact motor assembly B x 1 x 1 4 ITB contact motor C x 2 ...

Page 69: ...M095 M096 M099 M100 Replacement and Adjustment 4 6 5 ITB IMAGE TRANSFER BELT CONTACT SENSOR 1 Right cover p 4 7 2 High voltage power supply board p 4 73 3 ITB contact sensor assembly A x 1 x 1 4 ITB contact sensor B hooks x 3 ...

Page 70: ...Open the top cover 2 Remove all AIO cartridges p 4 18 3 Slide the ITB unit to the front side or remove it 4 Rear cover p 4 5 5 Controller box cover p 4 54 6 MF models only FCU and Speaker bracket p 4 58 7 Disconnect CN306 on the EGB x 1 8 Harness cover A hook 9 TM sensor base B ...

Page 71: ...31 M095 M096 M099 M100 Replacement and Adjustment 4 6 7 WASTE TONER BOTTLE SET SENSOR 1 Remove all AIO cartridges p 4 18 2 Image transfer belt unit p 4 23 3 EGB p 4 58 4 Remove two screws A for the waste toner sensor base ...

Page 72: ...tle set sensor connect it to the white connector of the harness 4 6 8 WASTE TONER OVERFLOW SENSOR 1 Remove all AIO cartridges p 4 18 2 Image transfer belt unit p 4 23 3 EGB p 4 58 4 Waste toner sensor base p 4 31 5 Waste toner overflow sensor A hooks x 3 x 1 When reinstalling the waste toner overflow sensor connect it to the black connector of the harness ...

Page 73: ... you install a complete new unit execute Reset 2nd Transfer Unit with the Engine Maintenance menu otherwise a paper transfer error may occur 1 Open the front cover 2 Release the locks A 3 Transfer unit B 4 If you install a complete new unit execute Reset 2nd Transfer Unit with the Engine Maintenance menu p 5 22 ...

Page 74: ...new roller execute Reset 2nd Transfer Unit with the Engine Maintenance menu otherwise a paper transfer error may occur 1 Transfer Unit p 4 33 2 Release the two hooks A at both sides of the transfer unit 3 Open the transfer roller unit B and remove it 4 Transfer roller assembly C x 2 ...

Page 75: ... 4 35 M095 M096 M099 M100 Replacement and Adjustment 5 Release the holder D at the left side of the transfer roller unit hook 6 Transfer roller E 7 Execute Reset 2nd Transfer Unit with the Engine Maintenance menu p 5 22 ...

Page 76: ... Tension springs A both sides 4 Registration idle roller B x 2 gear x 1 bushing x 2 5 Registration roller C x 2 gear x 2 bushing x 2 Reassembling the registration roller unit When installing the tension spring make sure that the tension spring correctly hooks onto the bushing of the registration idle roller as shown above A ...

Page 77: ...Paper Transfer SM 4 37 M095 M096 M099 M100 Replacement and Adjustment 4 7 4 REGISTRATION SENSOR 1 Right Cover p 4 7 2 Registration sensor assembly A x 1 x 1 3 Registration sensor B hooks ...

Page 78: ...Paper Transfer M095 M096 M099 M100 4 38 SM 4 7 5 REGISTRATION CLUTCH 1 Rear cover p 4 5 2 Left cover p 4 8 3 Transport Fusing motor p 4 45 4 Registration clutch A x 1 ...

Page 79: ...ouch it The fusing unit can be very hot Make sure to restore the insulators shields etc after you service the fusing unit 4 8 1 FUSING UNIT Execute Reset Fuser Unit with the Engine Maintenance menu if you replace the fusing unit otherwise a fusing error may occur 1 Open the front cover 2 Left cover p 4 8 3 Disconnect the connectors A B ...

Page 80: ... It is likely to remove a fusing unit cover screw instead of the lower left fixing screw by mistake Make sure which screw should be removed before you do this step 5 Execute Reset Fuser Unit with the Engine Maintenance menu p 5 22 if the fusing unit is replaced ...

Page 81: ...Image Fusing SM 4 41 M095 M096 M099 M100 Replacement and Adjustment 4 8 2 FUSING LAMP 1 Fusing unit p 4 39 2 Fusing front cover A x 3 3 Fusing back cover B x 2 ...

Page 82: ...Image Fusing M095 M096 M099 M100 4 42 SM 4 Fusing lamp cable C x 2 5 Lamp right stay E x 1 6 Lamp left stay D x 1 ...

Page 83: ...96 M099 M100 Replacement and Adjustment 7 Fusing lamp E When Reinstalling the Fusing Lamp The end of the fusing lamp A which shows the voltage and power ratings must be placed at the left side of the fusing unit fusing cable side ...

Page 84: ...Image Fusing M095 M096 M099 M100 4 44 SM When Reassembling the Fusing Unit Route the harness A as shown above when reinstalling the back cover B ...

Page 85: ...lacement and Adjustment 4 8 3 TRANSPORT FUSING MOTOR 1 Rear cover p 4 5 2 Left cover p 4 8 3 Disconnect the fusing connector A p 4 39 hooks x 2 4 Pull out the connector B downward and remove it 5 Fusing harness guide C x 2 6 Duplex timing belt D ...

Page 86: ...Image Fusing M095 M096 M099 M100 4 46 SM 7 Transport Fusing motor assembly E x 3 x 3 x 1 grounding plate F x 1 8 Transport Fusing motor G x 3 ...

Page 87: ...ed SM 4 47 M095 M096 M099 M100 Replacement and Adjustment 4 9 PAPER FEED 4 9 1 PAPER FEED CLUTCH 1 Rear cover p 4 5 2 Left cover p 4 8 3 Disconnect the fusing relay harness A hook 4 Paper feed clutch B x 1 x 1 ...

Page 88: ...es 2 Remove the waste toner bottle 3 Rear cover p 4 5 4 Left cover p 4 8 5 Paper feed clutch p 4 47 6 Close the top cover and front cover 7 Pull out the tray 8 Stand the machine with the rear side facing the table 9 Slide the paper feed shaft A to the left side x 2 10 Paper feed roller B hook ...

Page 89: ... 9 3 SEPARATION PAD 1 Pull out the tray 2 Push down the bottom plate A 3 Separation pad B hooks x 2 spring x 1 When reinstalling the separation pad make sure that the Mylar C is not placed under the separation pad The right side image above shows incorrect installation ...

Page 90: ...per Feed M095 M096 M099 M100 4 50 SM 4 9 4 PAPER END SENSOR 1 Rear cover p 4 5 2 Right cover p 4 7 3 High voltage power supply board p 4 73 4 Paper end sensor assembly A x 1 5 Paper end sensor B hooks x 3 ...

Page 91: ...and Adjustment 4 10 PAPER EXIT 4 10 1 PAPER EXIT ROLLER 1 Operation panel p 4 6 2 Remove the bushing A x 1 3 Pull out the paper exit roller B from the right stay and move its left side towards the front slightly and then remove it from the mainframe x 1 ...

Page 92: ...Paper Exit M095 M096 M099 M100 4 52 SM 4 Remove the four exit guides C and gear D bushing x 1 ...

Page 93: ...EXIT SENSOR 1 Rear cover p 4 5 2 Right cover p 4 7 3 Fusing pawl solenoid assembly A x 4 The upper right screw in the above photo is different from other 3 screws 4 Remove the paper exit sensor C while lightly pressing the feeler B in the direction shown by the arrow hooks x 4 x 1 ...

Page 94: ...Electrical Components M095 M096 M099 M100 4 54 SM 4 11 ELECTRICAL COMPONENTS 4 11 1 CONTROLLER BOARD GDI PCL Controller Board Printer Models 1 Rear cover p 4 5 2 Controller box cover A x 6 ...

Page 95: ...Electrical Components SM 4 55 M095 M096 M099 M100 Replacement and Adjustment 3 Interface bracket B x 2 1 GDI 2 PCL 4 GDI controller board C or PCL controller board D x 6 x 1 ...

Page 96: ...Electrical Components M095 M096 M099 M100 4 56 SM Controller Board MF Models 1 Rear cover p 4 5 2 Controller box cover A x 7 3 Interface bracket B x 2 ...

Page 97: ...4 57 M095 M096 M099 M100 Replacement and Adjustment 4 Disconnect the flat cable with the Ferrite core C and remove it x 1 hooks x 2 5 Grounding screw D x 1 6 FCU and Speaker bracket E x 5 x 1 x 2 7 Controller board F all s x 6 ...

Page 98: ...Electrical Components M095 M096 M099 M100 4 58 SM 4 11 2 EGB ENGINE BOARD Printer Models 1 Rear cover p 4 5 2 EGB A x 6 all s 3 EEPROM B When installing the new EGB 1 Remove the EEPROM from the old EGB ...

Page 99: ... the mark A pointing to the right side of the board after you replace the EGB 3 Replace the EEPROM if the EEPROM on the old EGB is defective Keep the EEPROM away from objects that can cause static electricity Static electricity can damage EEPROM data Make sure that the EEPROM is correctly installed on the EGB ...

Page 100: ...ents M095 M096 M099 M100 4 60 SM MF Models 1 Rear cover p 4 5 2 Controller box cover p 4 54 3 FCU and Speaker bracket p 4 54 4 EGB A all s x 6 5 EEPROM B When installing the new EGB 1 Remove the EEPROM from the old EGB ...

Page 101: ...he mark A pointing to the right side of the board after you replace the EGB 3 Replace the EEPROM if the EEPROM on the old EGB is defective Keep the EEPROM away from any objects that can cause static electricity Static electricity can damage EEPROM data Make sure that the EEPROM is correctly installed on the EGB ...

Page 102: ...Electrical Components M095 M096 M099 M100 4 62 SM 4 11 3 FCU ONLY FOR MF MODELS 1 Rear cover p 4 5 2 Controller box cover p 4 54 3 FCU and Speaker bracket p 4 54 4 FCU A x 4 ...

Page 103: ... 4 6 2 Rear cover p 4 5 3 Left cover p 4 8 4 Interlock switch base A x 4 x 4 Removing the spring B first makes this procedure easier Remove all the connectors after the interlock switch base has been removed 5 Two interlock switches C at the outside of the base and one interlock switch D at the inside of the base hooks x 2 ...

Page 104: ...1 5 FUSING FAN MOTOR 1 Operation panel p 4 6 2 Rear cover p 4 5 3 Left cover p 4 8 4 Interlock switch base p 4 63 5 Fusing fan base A x 2 x 1 6 Fusing fan motor B hooks x 2 x 1 Install the fusing fan motor with its decal facing the outside of the machine ...

Page 105: ...M 4 65 M095 M096 M099 M100 Replacement and Adjustment 4 11 6 FUSING STRIPPER PAWL SOLENOID 1 Open the front cover 2 Open the top cover 3 Rear cover p 4 5 4 Right cover p 4 7 5 Fusing stripper pawl solenoid assembly A x 4 x 1 ...

Page 106: ...Electrical Components M095 M096 M099 M100 4 66 SM 6 Fusing stripper pawl solenoid B x 2 ...

Page 107: ...ical Components SM 4 67 M095 M096 M099 M100 Replacement and Adjustment 4 11 7 FUSING PRESSURE RELEASE SENSOR 1 Fusing stripper pawl solenoid assembly p 4 65 2 Fusing pressure release sensor B A x 1 hooks x 4 ...

Page 108: ...ts M095 M096 M099 M100 4 68 SM 4 11 8 LSU FAN MOTOR 1 Operation panel p 4 6 2 Rear cover p 4 5 3 Left cover p 4 8 4 LSU fan motor A hooks x 2 x 1 Install the LSU fan motor with its decal facing the outside of the machine ...

Page 109: ...r p 4 5 3 Left cover p 4 8 4 Controller box cover printer model p 4 54 or FCU and Speaker bracket MF model p 4 54 5 Disconnect the connector CN305 on the EGB 6 Interlock switch base p 4 63 7 Fusing fan base p 4 64 8 Drive unit p 4 19 9 Take the harnesses aside around the LSU fan base A 10 LSU fan base A x 2 x 1 11 ID Chip Board B x 3 ...

Page 110: ...Electrical Components M095 M096 M099 M100 4 70 SM 4 11 10PSU 1 Left cover p 4 8 2 Disconnect 2 connectors on the AIO motors and remove all harnesses from the harness guide A 3 Harness guide A x 4 x 2 ...

Page 111: ...Electrical Components SM 4 71 M095 M096 M099 M100 Replacement and Adjustment 4 Power cord bracket B x 2 5 Ground cable C x 1 6 Power switch assembly D x 3 x 2 ...

Page 112: ...Electrical Components M095 M096 M099 M100 4 72 SM 7 PSU assembly E x 4 x 7 8 PSU F x 4 ...

Page 113: ... 3A 250V Use a correct rating fuse for the fuse replacement Never use a wrong rating fuse If do so the machine may be damaged Never try direct connection of PSU circuit without a fuse 4 11 11HIGH VOLTAGE POWER SUPPLY BOARD 1 Remove all AIO cartridges 2 Operation panel p 4 6 3 Rear cover p 4 5 4 Right cover p 4 7 5 High Voltage Power Supply Board A x 5 grounding cable x 1 x 1 ...

Page 114: ...peration panel p 4 6 2 Rear cover p 4 5 3 Right cover p 4 7 4 Temperature Humidity sensor A x 1 x 1 4 11 13DUPLEX MOTOR 1 Operation panel p 4 6 2 Left cover p 4 8 3 Interlock switch base p 4 63 4 Fusing harness guide p 4 45 5 Fusing thermistor harness guide A x 2 x 1 6 Duplex timing belt B ...

Page 115: ...Electrical Components SM 4 75 M095 M096 M099 M100 Replacement and Adjustment 7 Left bracket D Printer models x 4 MF Models x 5 including C 8 Duplex motor E x 2 x 1 ...

Page 116: ...Electrical Components M095 M096 M099 M100 4 76 SM 4 11 14SPEAKER ONLY FOR MF MODELS 1 Rear cover p 4 5 2 Controller box cover p 4 54 3 Speaker A x 2 x 1 ...

Page 117: ...tenance menu 5 Select the Serial No item and then input a serial number Ask your supervisor about how to access the serial number input display 6 Exit the serial number input display and then enter Engine Maintenance again 7 Select Destination and then select a destination 8 Select Model and then select a model 9 Select PnP Name and then select a plug and play name 10 Select LSU Adjustment and the...

Page 118: ...atically 21 Print out the test chart p 4 11 and make sure that MUSIC was performed successfully If MUSIC is not performed successfully see If MUSIC has not been performed successfully p 4 11 22 If necessary adjust the registration settings for the front and rear sides of each paper tray in the Engine Maintenance menu 23 Exit Engine Maintenance Checking that MUSIC was Performed Correctly Four sets ...

Page 119: ...nly for MF Models SM 4 79 M095 M096 M099 M100 Replacement and Adjustment 4 12 ADF ONLY FOR MF MODELS 4 12 1 ADF UNIT 1 Stand left cover A 2 Disconnect the ADF harness B and power cord C 3 Open the ADF unit D ...

Page 120: ...DF only for MF Models M095 M096 M099 M100 4 80 SM 4 Release the three hooks of the right hinge E 5 Lift the ADF unit 4 12 2 ORIGINAL TRAY 1 Open the ADF cover 2 Release the front tab A 3 Original tray B ...

Page 121: ...96 M099 M100 Replacement and Adjustment 4 12 3 ADF FEED UNIT 1 Open the ADF cover 2 Release the lock lever A 3 ADF feed unit B 4 12 4 ADF SEPARATION PAD 1 Open the ADF cover 2 ADF feed unit p 4 81 3 ADF separation pad A hooks x 2 spring x 1 ...

Page 122: ...099 M100 4 82 SM 4 12 5 ADF FRONT COVER 1 ADF unit p 4 79 2 Original Tray p 4 80 3 ADF feed unit p 4 81 4 ADF front cover A x 1 4 12 6 ADF REAR COVER 1 ADF unit p 4 79 2 Original Tray p 4 80 3 ADF feed unit p 4 81 4 ADF rear cover A x 2 ...

Page 123: ...ADF only for MF Models SM 4 83 M095 M096 M099 M100 Replacement and Adjustment 4 12 7 ADF COVER 1 ADF unit p 4 79 2 ADF front cover p 4 82 3 ADF rear cover p 4 82 4 ADF top cover A tabs x 2 ...

Page 124: ...only for MF Models M095 M096 M099 M100 4 84 SM 4 12 8 ADF MOTOR 1 ADF unit p 4 79 2 Original Tray p 4 80 3 ADF feed unit p 4 81 4 ADF front cover p 4 82 5 ADF rear cover p 4 82 6 ADF drive unit A x 4 all s ...

Page 125: ...ADF only for MF Models SM 4 85 M095 M096 M099 M100 Replacement and Adjustment 7 ADF motor assembly B x 2 8 ADF motor C x 2 ...

Page 126: ...MF Models M095 M096 M099 M100 4 86 SM 4 12 9 ORIGINAL SET SENSOR 1 ADF unit p 4 79 2 ADF feed unit p 4 81 3 ADF motor assembly p 4 84 4 Feed roller holder A x 1 5 Upper guide B x 2 6 Original set sensor C hooks x 3 ...

Page 127: ...ADF only for MF Models SM 4 87 M095 M096 M099 M100 Replacement and Adjustment 4 12 10ADF COVER OPEN SENSOR 1 Original tray p 4 80 2 ADF rear cover p 4 82 3 ADF cover open sensor x 1 x 1 ...

Page 128: ...ADF only for MF Models M095 M096 M099 M100 4 88 SM 4 12 11ADF FEED SENSOR 1 ADF unit p 4 79 2 ADF feed unit p 4 81 3 Sensor cover A x 2 4 ADF feed sensor B hooks x 2 ...

Page 129: ...ADF only for MF Models SM 4 89 M095 M096 M099 M100 Replacement and Adjustment 4 12 12ADF DRIVE BOARD 1 Original tray p 4 80 2 ADF rear cover p 4 82 3 ADF drive board A all s hooks x 2 ...

Page 130: ...ER UNIT 1 Controller box cover p 4 54 2 Disconnect the flat cable with the ferrite core A x 1 hooks x 2 3 Stand left cover B and right cover C hook x 1 each 4 Disconnect the scanner harness power cord and ground cable and the ADF harness and power cord if the ADF is installed in the scanner unit x 1 ...

Page 131: ...els SM 4 91 M095 M096 M099 M100 Replacement and Adjustment 5 Open the top cover of the machine 6 Remove the stepped screw D 7 Push the lock button E and slide the scanner unit to the rear side 8 ADF unit p 4 79 9 Scanner unit ...

Page 132: ...dels M095 M096 M099 M100 4 92 SM 4 13 2 SCANNER TOP COVER 1 Scanner unit p 4 90 2 Turn over the scanner unit 3 Scanner front cover A tabs x 3 4 Remove the six screws at the bottom of the scanner base B 5 Scanner top cover C ...

Page 133: ...Replacement and Adjustment 4 13 3 SCANNER CARRIAGE UNIT 1 Scanner unit p 4 90 2 Scanner top cover p 4 92 3 Slide the scanner carriage unit A to the right side 4 Remove the timing belt tension spring B 5 Remove the flat cable C from the scanner carriage unit ...

Page 134: ...Scanner only for MF Models M095 M096 M099 M100 4 94 SM 6 Bar holder D x 1 7 Carriage bar E and scanner carriage unit F ...

Page 135: ...Scanner only for MF Models SM 4 95 M095 M096 M099 M100 Replacement and Adjustment 4 13 4 EXPOSURE LAMP 1 Scanner carriage unit p 4 93 2 Carriage top cover A x 2 x 1 3 Exposure lamp B hooks x 2 ...

Page 136: ...sure lamp Wire the lamp cords as shown above Otherwise the top cover pinches the lamp cords and damages them when reinstalling the top cover on the scanner carriage unit 4 13 5 LAMP STABILIZER BOARD 1 Scanner carriage unit p 4 93 2 Carriage bottom cover A x 2 3 Lamp stabilizer B x 1 ...

Page 137: ...for MF Models SM 4 97 M095 M096 M099 M100 Replacement and Adjustment 4 13 6 SCANNER MOTOR 1 Scanner carriage unit p 4 93 2 Scanner motor A x 3 3 Carriage rail B x 2 4 Ground plate C double sided tape 5 Scanner motor ...

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Page 139: ...SYSTEM MAINTENANCE REFERENCE REVISION HISTORY Page Date Added Updated New None ...

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Page 141: ...e at 30 mm intervals Charge roller Abnormal image at 38 mm intervals Registration roller Colored spots at 27 mm intervals AIO cartridge Development roller Abnormal image at 61 mm intervals Image transfer belt unit Drive roller Colored spots at 76 mm intervals AIO cartridge OPC drum Abnormal image at 95 mm intervals Fusing unit Pressure roller Abnormal image at 76 mm intervals Fusing unit Heat roll...

Page 142: ... Set Error Magenta 012 AIO Set Error Cyan 013 AIO Set Error Yellow Black AIO not set Defective connection of the ID chip terminal on the black AIO 1 Install the AIO black magenta cyan or yellow 2 Reinstall or replace the AIO black magenta cyan or yellow 014 Waste Toner Bottle Set Error Waste toner bottle not set Disconnected or defective harness of the waste toner bottle set sensor Defective waste...

Page 143: ...sted by the job does not match the paper in the tray Selection error for the paper feed and paper exit location in duplex mode Check the paper feed and exit location in the user menu mode 050 Jam Error No Feed from Tray 1 Paper slipped Remove the paper jam at tray 1 052 Jam Error No Feed from Optional Tray Paper slipped Remove the paper jam at the optional tray Tray 2 055 Inner Jam Error Registrat...

Page 144: ...unit Remove the paper jam at the paper exit sensor or in the fusing unit 070 Printing Error No Paper No paper in the tray Put paper in the tray 080 Toner Near End Black AIO 081 Toner End Black AIO Black toner near end or end Replace the black AIO 082 Toner Near End Magenta AIO 083 Toner End Magenta AIO Magenta toner near end or end Replace the magenta AIO 084 Toner Near End Cyan AIO 085 Toner End ...

Page 145: ...AIO 088 Waste Toner Bottle Near Full 089 Waste Toner Bottle Full Waste toner bottle near full or full Replace the waste toner bottle 999 Color Registration MUSIC Error Color registration MUSIC failure This error is not displayed even if this error occurs It is just logged This error is automatically recovered after the color registration MUSIC has been done successfully ...

Page 146: ...SC code is issued 3 First disconnect then reconnect the connectors before you replace the PCBs if the problem concerns electrical circuit boards 4 First check the mechanical load before you replace motors or sensors if the problem concerns a motor lock 5 Fusing related SCs To prevent damage to the machine the main machine cannot be operated until the fusing related SC has been reset by a service r...

Page 147: ...eference 5 3 2 ENGINE SC SC 1xx Other Error 195 Serial Number Error The serial number stored in the memory EGB is not correct EEPROM defective EGB replaced without original EEPROM 1 Check the serial number 2 If the stored serial number is incorrect contact your supervisor ...

Page 148: ...lygon mirror motor does not leave the READY status within 3 sec after the polygon motor switched off 204 Polygon motor error 3 XSCRDY signal error The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing Polygon motor driver board harness loose or disconnected Polygon motor driver board defective Laser optics unit defective IPU EGB defective 1 Replace the interface harness of the las...

Page 149: ...The laser synchronizing detection signal for LDB M C is not output after the LDB unit has turned on while the polygon motor is rotating normally Disconnected cable from the laser synchronizing detection unit or defective connection Defective laser synchronizing detector Defective LDB Defective EGB 1 Check the connectors 2 Replace the laser optics unit 3 Replace the EGB 240 LD error The IPU EGB det...

Page 150: ...detected when the EGB monitors the black drum motor state This monitoring is done immediately after power on when the motor starts rotating and immediately after the motor stops Disconnected or defective motor harness Motor slips due to excessive load 1 Check the harness from the black drum motor Replace it if necessary 397 Color drum motor error The LOCK signal error is detected when the EGB moni...

Page 151: ...Home Position Error The ITB contact sensor does not detect the home position of the ITB for 5 seconds after the ITB unit initialization has been done ITB Image Transfer Belt Unit Contact Position Error The ITB contact sensor does not detect the contact position of the ITB for 5 seconds after the ITB unit has moved to the contact position ITB Image Transfer Belt Unit No contact Position Error The I...

Page 152: ...power on or after the cover is closed Disconnected or defective harness Defective agitator motor 1 Check or replace the harness 2 Replace the agitator motor 490 ITB Image Transfer Belt Unit Set Error The TM sensor does not detect the reflection from the ITB No ITB unit in the machine Dirty TM sensor 1 Check the installation of the ITB unit 2 Clean the TM sensor ...

Page 153: ...sport fusing motor Replace it if necessary 530 LSU Fan Motor Error A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively this SC is issued Disconnected or defective motor harness Defective LSU fan motor 1 Check or replace the motor harness 2 Replace the LSU fan motor 531 Fusing Fan Motor Error A LOCK signal is not de...

Page 154: ...d cannot be operated 542 Print Ready Temperature Error The heating roller temperature increase during a set time is not correct The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on Defective thermistor Incorrect power supply input at the main power socket Defective fusing lamp 1 Check the voltage of the wall outlet 2 Replace the fu...

Page 155: ... EGB 1 Replace the EGB Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated 545 Heating Lamp Full Power Error The fusing lamp is fully powered for a certain time while the fusing unit stays in the stand by mode and is not rotating Deformed thermistor Thermistor not in the correct ...

Page 156: ... machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated The power should be turned off and on after the recovery procedure 548 Low Temperature Error The center thermistor detects 100 C or less for 4 seconds Defective fusing lamp Defective thermistor 1 Replace the fusing unit 2 Replace the fusing lamp Execute Engine Maintenance M...

Page 157: ...ing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated The power should be turned off and on after the recovery procedure 559 Consecutive Fusing Jam The paper jam counter for the fusing unit reaches 3 The paper jam counter is cleared if the paper is fed correctly This SC is activated only when this function is enabled with Engine Maintenance default...

Page 158: ... in the initialization flag of the EEPROM EEPROM not initialized Defective EEPROM 1 Initialize the EEPROM 2 Replace the EEPROM 3 Replace the EGB 690 GAVD Communication Error The ID of the GAVD is not identified during initialization The chip ID of the GAVD cannot be detected by the machine at power on Defective EGB 1 Replace the EGB ...

Page 159: ...ROM on the controller board Controller board defective 1 Install the correct EGB and controller boards for this machine 2 Replace the controller board 823 USB Network Device Error An interface error in the USB connection or NIB connection occurs Controller board detective 1 Replace the controller board 824 EEPROM Error An EEPROM check error at power on occurs Controller board detective 1 Replace t...

Page 160: ...0 5 20 SM 827 On Board Memory Check Error An on board memory check error at power on occurs Controller board detective 1 Replace the controller board 828 ROM Checksum Error A ROM checksum error at power on occurs 1 Replace the controller board ...

Page 161: ...rinter Model Therefore the order of some service menus is different from the actual one in the Printer model Each menu is classified as follows Menu Mode Maintenance Mode Menu This is a menu for maintenance and service Special Mode Factory Default Settings Menu This is a menu for initializing all information stored in the controller except for some counters These counters are initialized Print Sca...

Page 162: ...ngine Firmware Version PDL FW Version Displays the PDL Firmware Version only for M096 M100 Counter Printer Counter Displays the following counters of the printer engine Total Page Color Image Black Image Scanner Counter Displays the sum total of scanner counters for each mode Total Page Black Page Color Page ADF Used Jam Counter Displays the number of paper jams at each location Total ADF Printer ...

Page 163: ... during printing 200 to 400 250 Default 10 step Setting 0 Off Graphic Determines the maximum amount of ink toner you can use in any area of your graphic This is where you are controlling exactly how much ink will be used during printing 200 to 400 250 Default 10 step Setting 0 Off Image Determines the maximum amount of ink toner you can use in any area of your image This is where you are controlli...

Page 164: ... Adjusts the temperature of the fusing unit based on the default value 30 to 0 0 Default 2 C step Registration Horiz Tray1 Adjusts the horizontal registration for tray 1 If the machine settings are reset to the factory defaults this value does not change 15 to 15 0 Default 1 mm step Vert Tray1 Adjusts the vertical registration for tray 1 If the machine settings are reset to the factory defaults th...

Page 165: ... to 15 0 Default 1 mm step Vert Dup Back Adjusts the vertical registration for the back side in duplex mode If the machine settings are reset to the factory defaults this value does not change 15 to 15 0 Default 1 mm step Init Engine EEPROM This clears all counters except Full Color and Black and White in the total counter When you execute Init Engine EEPROM the engine EEPROM is initialized Turn t...

Page 166: ... engine does not detect Fusing SC Reset Color Registration The engine will do color registration and density tuning automatically The printer will warm up automatically after this setting is changed Reset Transfer Unit Resets the transfer unit life counter Reset Fuser Unit Resets the fusing unit life counter Fuser SC Reset Resets the Fusing related SC Reset 2nd Transfer unit Resets the 2nd transfe...

Page 167: ... Mode Converts into economy color The image density is decreased B W Up Mode Converts into Economy Black and white PM Parts Rep Notice Sets whether to display the PM parts replacement notice and whether to stop the engine 0 At near end No Notice Not Stopped At life end Notice Replace Now Not Stopped 1 At near end No Notice Not Stopped At life end No Notice Not Stopped 2 default At near end Notice ...

Page 168: ...Flatbed Main Reg Adjusts the Flatbed Scan main scan registration 2 0 to 2 0 0 Default 0 1 step Flatbed Sub Reg Adjusts the Flatbed Scan sub scan registration 2 0 to 2 0 0 Default 0 1 step Size Adjust ADF Main Reg Adjusts the ADF Scan main scan magnification 0 9 to 0 9 0 Default 0 1 step ADF Sub Reg Adjusts the ADF Scan sub scan magnification 0 9 to 0 9 0 Default 0 1 step Flatbed Main Reg Adjusts t...

Page 169: ...ristics of analogue signals on the telephone line 0Km Default 1 8Km 3 6Km 7 2Km Protocol Definition Training Retries This sets the number of training retries to be repeated before automatic fallback 1 Time 2 Times Default 3 Times 4 Times Encoding Sets the compression method for Tx Rx MMR MR MH Default MR MH MH Protocol Definition Timer T0 Timer Timeout for response from the called station in autom...

Page 170: ...t a CNG signal for the time length specified by this setting 5 Sec Default 10 Sec CNG Cycles Number of CNG cycles to be detected This setting is only effective for FAX TAD mode 1 5 Cycle Default 2 0 Cycle Tone Sound Monitoring Determines the period when tones from the line are monitored No Monitoring Up To Phase B Default All TX Phases Stop Clear key Pressing the Stop Clear key can stop the curren...

Page 171: ...s the line is connected 100 Ms 200 Ms 300 Ms 400 Ms Default Dial Pulse Setting Dial Pulse Type This sets the number of pulses that are generated during dialing N Dialing 0 generates 10 pulses Dialing 9 generates 9 pulses N 1 Dialing 0 generates 1 pulses Dialing 9 generates 10 pulses 10 N Dialing 0 generates 10 pulses Dialing 9 generates 1 pulse Tone Signal Settings Tone Signal Transmission Time Le...

Page 172: ...5 Sec Default 7 0 Sec 10 5 Sec 14 0 Sec Timeout Length This setting sets the time out length for the 1st dial tone detection The machine waits for a dial tone for the specified time and disconnects itself from the line when no dial tone is input 10 Sec Default 15 Sec 20 Sec 30 Sec BT Busy Tone Detection BT Setting DFU Off On BT Busy tone BT Frequency DFU 300 550 Hz 300 650 Hz 325 525 Hz 340 550 Hz...

Page 173: ...ese selectors set the equalizer s training level to be applied if training fails due to poor line connection Automatic Default 4 Points 16 Points Redialing Resend when a communication error occurs Disabled Default Not Disabled First TX Speed Sets the first transmission speed choice before fallback 2400 Bps 4800 Bps 7200 Bps 9600 Bps 12000 Bps 14400 Bps 16800 Bps 19200 Bps 21600 Bps 24000 Bps 26400...

Page 174: ... in the From field No Not set Default No Prt Rec Txt Mail Header Selects whether or not to print the header part of E mail Default No Factory Default Not Execute Does not reset anything Returns to the upper level Execute Resets all the settings to the factory defaults except the following Counter for Machine Life After executing the initial setup menu starts after the next power on The Reseller De...

Page 175: ...he previous level of an item press the Return key Exiting the Maintenance Mode Menu To exit the maintenance mode menu press the Clear Stop or Return key until the Ready display appears Menu List Fax Test only for MF models Off Hook Test On Hook Executes the on hook test Off Hook Executes the off hook test CED Test Executes the CED test CNG Test 1100 Hz Executes the CNG test ANSam Executes the ANSa...

Page 176: ...000 bps Generates the V17 12000 bps signal V17 9600 bps Generates the V17 9600 bps signal V17 7200 bps Generates the V17 7200 bps signal V29 9600 bps Generates the V29 9600 bps signal V29 7200 bps Generates the V29 7200 bps signal V27 4800 bps Generates the V27 4800 bps signal V27 2400 bps Generates the V27 2400 bps signal V21 300 bps Generates the V21 300 bps signal Signal Stop Generates the Stop...

Page 177: ...en the machine is power on 1 Press Menu key 2 Press the or key to select List Test Print and then press the Enter key 3 Press the Enter key at the Config Page To Print the Test Page from the Machine only for Printer Models Before turning on the machine 1 Hold down the Job Reset key and then turn on the main switch of the printer with holding down the Job Reset key 2 Keep holding down the Job Reset...

Page 178: ...scape to return to the previous menu 5 5 2 ERROR LOG The Error Log on the configuration page has the error logs SC codes and the following information However the following error codes cannot be stored after turning off the machine Error Code Description Code 3 Paper misfeed Paper is not detected in the tray The loaded paper size does not match the setting Some unit s is not correctly installed Co...

Page 179: ...e counters give the following information Three counters A Feed jam counter inner jam counter duplex jam counter Four counters B Recent coverage of K C M Y Four counters C Accumulated Coverage of K C M Y Four counters D Consumed High Yield AIO counter of K C M Y Four counters E Consumed Short Yield AIO counter of K C M Y Four counters F High yield AIO Replacement counter of K C M Y Four counters G...

Page 180: ... not installed on your PC install the printer driver now 3 Press Menu and select Report Print with the Up or Down key 4 Press OK and select Maintenance Page with the Up or Down key 5 Press OK to display the Firmware version Controller and Engine FW version 5 6 2 UPDATING THE CONTROLLER FIRMWARE 1 Make a folder in your computer 2 Save the files dwn ini and exe in the folder 3 Click the exe file to ...

Page 181: ...until Done Please reboot is displayed in the operation panel Otherwise the controller board will be damaged If Done Please reboot does not appear the download failed Try again You can also switch from an Ethernet connection to a USB connection and see if that works If you still cannot download the firmware it may be necessary to change the EGB and or the controller board If power failed during the...

Page 182: ...yed at the PC and Firmware update and Updating are displayed on the operation panel 7 Then you can close this window at your PC Do not turn off the machine until Done Please reboot is displayed in the operation panel Otherwise the controller board will be damaged If Done Please reboot does not appear the download failed Try again You can also switch from an Ethernet connection to a USB connection ...

Page 183: ...Firmware Updating SM 5 43 M095 M096 M099 M100 System Maintenance Reference 5 6 4 BOOT LOADER FIRMWARE This is also listed on the configuration page but this firmware is not updated in the field ...

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Page 185: ...ENVIRONMENTAL CONSERVATION REVISION HISTORY Page Date Added Updated New None ...

Page 186: ......

Page 187: ...power is supplied to the printing engine and almost none to the controller When the machine is not being used the machine enters energy saver mode to reduce the power consumption by lowering the fusing temperature The area shaded gray in this diagram represents the amount of energy that is saved when the timers are at the default settings 10 minutes If the timers are changed then the energy saved ...

Page 188: ...f Sleep mode is 10 minutes Timer Settings MF Models The user can set this timer with the User Tools mode 1 Press User Tools 2 Press or to scroll through the menu listing and press OK to select 3 Admin Tools Energy Saver Mode EnergySaverMode 2 On Off On 4 Admin Tools Energy Saver Mode EnergySaverMode 2 1 to 240 min Input the time with the 10 key 5 Press Escape to return to the previous menu The def...

Page 189: ... extra energy use If it is necessary to change the settings please try to make sure that the Auto Off timer is not too long Try with a shorter setting first such as 12 minutes then go to a longer one such as 15 minutes if the customer is not satisfied If the timers are all set to the maximum value the machine will not begin saving energy until 240 minutes has expired after the last job This means ...

Page 190: ...S OF DUPLEX COMBINE FUNCTION Duplexing and the combine functions reduce the amount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 2 Combine mode Reduce paper volume in half ...

Page 191: ...e duplex counter The total counter counts all pages printed For one duplex page the total counter goes up by 2 For a duplex job of a three page original the total counter goes up by 3 The duplex counter counts pages that have images on both sides For one duplex page the duplex counter goes up by 1 For a duplex job of a three page original the duplex counter will only increase by 1 even though two ...

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Page 193: ...M095 M096 M099 M100 SERVICE MANUAL APPENDICES ...

Page 194: ......

Page 195: ... 1 11 Paper Feed Unit 1 11 1 2 CONTROLLER SPECIFICATIONS 1 12 1 2 1 OVERVIEW 1 12 Controller Printer model 1 12 Controller MF model 1 15 1 3 SUPPORTED PAPER SIZES 1 18 1 4 PREVENTIVE MAINTENANCE 1 20 1 4 1 USER REPLACEABLE ITEMS 1 20 1 4 2 YIELD ITEMS AND SERVICE MAINTENANCE 1 21 1 5 EXCHANGE AND REPLACE PROCEDURE 1 22 1 5 1 INSTRUCTION 1 22 1 5 2 CLEANING POINTS AFTER MACHINE ARRIVAL AT DEPOT 1 2...

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Page 197: ...APPENDIX SPECIFICATIONS REVISION HISTORY Page Date Added Updated New None ...

Page 198: ......

Page 199: ...mponent toner development 4 drum tandem method Resolution dpi bit pixel 600 600 dpi Speed 1bit 600 600 dpi Standard 2bits 600 600 dpi Fine 4bits Printing Speed General Paper A4 LT BW FC PE P2a 16ppm LT 16 5ppm BW FC PE P2c 20ppm LT 21ppm First Print Speed Mono 14 0 sec or less A4 LT SEF Std Tray F C 14 0 sec or less Duplex Printing A4 LT B5 LG Exe Auto Dimensions W x D x H 400 x 450 x 320 mm 15 8 ...

Page 200: ...x 5 92 Max 216mm x 356mm 8 64 x 14 24 Bypass Tray A4 B5 A5 B6 A6 Legal Letter HLT Exective Foolscap Folio Custom size Min 90mm x 148mm 3 6 x 5 92 Max 216mm x 356mm 8 64 x 14 24 Op Paper Tray A4 Letter Media Type Std Tray Plain Paper Recycled Paper Application Paper Envelope Glossy Thick Paper Label Bypass Tray Plain Paper Recycled Paper Application Paper Envelope Glossy Thick Paper Label Op Paper ...

Page 201: ... Max 1300W or less Energy Saver 10W or less PE P2c Taiwan version Max 1300W or less Energy Saver 5W or less PE P2a EU version Max 1300W or less Energy Saver 10W or less PE P2c 5W or less PE P2a Warm up Time 30 sec or less from power on At room temperature 23 C humidity 50 and supplying the rated power Energy Save Mode Sleep Mode 30 sec Uses approx 5W PE P2a 10W PE P2c Low Power Mode 10 sec Uses ap...

Page 202: ...4 drum tandem method Resolution dpi bit pixel 600 600 dpi Speed 1bit 600 600 dpi Standard 2bits 600 600 dpi Fine 4bits Printing Speed General Paper A4 LT BW FC PE MF3c 20ppm LT 21ppm BW FC PE MF3a 16ppm LT 16 5ppm First Print Speed A4 LT SEF Std Tray Mono 14 0 sec or less F C 14 0 sec or less Duplex Printing Copying A4 LT B5 LG Exe Auto Dimensions W x D x H PE MF3a c 420 x 493 x 476mm 16 5 19 4 18...

Page 203: ...rd Tray A4 B5 A5 B6 A6 Legal Letter HLT Executive Foolscap Folio Custom size Min 90mm x 148mm 3 6 x 5 92 Max 216mm x 356mm 8 64 x 14 24 Bypass Tray A4 B5 A5 B6 A6 Legal Letter HLT Executive Foolscap Folio Custom size Min 90mm x 148mm 3 6 x 5 92 Max 216mm x 356mm 8 64 x 14 24 Op Paper Tray A4 Letter Media Type Std Tray Plain Paper Recycle Paper Application Paper Envelope Glossy Thick Paper Label By...

Page 204: ... 6 mm 5 5 14 Original weight 52 105 g m2 14 28lb Rating Power Spec NA version 120V 60Hz Taiwan version 110V 60Hz EU version 220 to 240V 50 60Hz Power Consumption NA version Max 1300W or less Energy Saver 10W or less Taiwan version Max 1300W or less Energy Saver 10W or less EU version Max 1300W or less Energy Saver 10W or less Warm up Time 30 sec or less from power on At room temperature 23 C humid...

Page 205: ...ple Copy Platen PE MF3a c B W 20 cpm A4 21 cpm LT FC 20 cpm A4 21 cpm LT ADF PE MF3a c B W 20 cpm FC 20 cpm A4 B W 21 cpm FC 21 cpm LT Multiple Document Single Copy ADF PE MF3a c B W 15 cpm FC 10 cpm Multiple copy Up to 99 Resolution H x V Scanning 600 x 600 dpi Flatbed 600 x 300 dpi ADF Printing 600 x 600 dpi Grayscale 256 levels Reduction Enlargement Fix NA 50 65 78 93 129 155 200 400 EU 50 71 8...

Page 206: ...opy No Combine copy Single 2 in 1 4 in 1 Only ADF Duplex 4 in 1 Only ADF Duplex 2 in 1 APS AMS No No Auto Tray Switch No Directional Magnification No Directional Size Magnification No Photo Mode Yes Auto Start No User Program No Electronic Sorting Standard collation ADF only Image Rotation No Series Copy No ...

Page 207: ... W less than 5 sec Gray Scale less than 5 sec Color less than 10 sec Platen B W less than 5 sec Gray Scale less than 5 sec Color less than 10 sec Maximum original size Platen Width max Up to 216mm Length max Up to 297mm ADF Width max Up to 216mm Length max Up to 356mm Scan Depth 48bit color processing input 24bit color processing output PC Interface USB2 0 10 100Base TX TWAIN Compliment TWAIN WIA ...

Page 208: ...g width Max 208 mm 8 2 Gray scale 256 levels Polling type Standard Sequential Contrast control Normal Light Dark manual setting Resolution 8 x 3 85 8 x 7 7 lines mm 200 x 100 200 x 200 dpi Scanning Speed Less than 5 sec A4 SEF 200 dpi Modem Speed Automatic Fallback 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400bps Transmission Speed Approx 3 sec ITU No 1 chart Comp...

Page 209: ...ne network PC Fax utility Not available Automatic re dial 5 4 3 2 times after 5 minutes Default 5 times Auto Answer 1 99 rings Default 2 rings 1 1 3 OPTION Paper Feed Unit Paper Tray 500x1 Paper Size A4 Letter Paper Weight 60 105g m2 16 28lb Paper capacity 500 sheets x 1 tray Dimensions W x D x H 400 x 450 x 127mm 16 x 18 x 5 08 inch Weight 6 kg 13 2 lb ...

Page 210: ...z PE P2c RAM Std PE P2a 64MB Not extendable PE P2c 256MB Not extendable Hard Disk Drive PDL PE P2a DDST GDI PE P2c PCL5c 6 PostScript 3 emulation Fonts Std PCL 41 Symbolset 35 Intellifonts 10 TrueType fonts 1 bitmap font PS3 80 fonts only for PE P2c Connectivity Host Interface Std USB2 0 100BASE TX 10BASE T Ethernet Pict Bridge Option Non Network Protocol TCP IP PE P2a TCP IP IPP Bonjour PE P2c MI...

Page 211: ...er 32bit 64bit or later version of these Mac OS X 10 3 or later Print Resolution Engine 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi Controller PCL5c 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi PCL6 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi PS3 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi Drivers PCL5c 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi PCL6 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi PS3...

Page 212: ...ina models PS3 1 English 2 German 3 French 4 Italian 5 Spanish 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Czech 11 Hungarian 12 Finnish 13 Polish 14 Portuguese 15 Russian 16 Simplified Chinese only for China models GDI 1 English 2 German 3 French 4 Italian 5 Spanish 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Czech 11 Hungarian 12 Finnish 13 Polish 14 Portuguese 15 Russian 16 Simplified Chinese only ...

Page 213: ...ts Std PCL 41 Symbolset 35 Intellifonts 10 TrueType fonts 1 bitmap font PS3 80 fonts only for PE MF3c Connectivity Host Interface Std USB2 0 100BASE TX 10BASE T Ethernet Option None Network Protocol TCP IP IPP Bonjour MIB support Private MIB Original Standard MIB SMNP Printer MIB MIB II RFC1213 HostResource RFC1514 PrinterMib RFC1759 Operating Systems Network Windows 2000 XP Vista 7 Server 2003 20...

Page 214: ... equivalent 2400 x 600 dpi equivalent PCL6 600 x 600 dpi 1200 x 600 dpi equivalent 2400 x 600 dpi equivalent PS3 600 x 600 dpi 1200 x 600 dpi equivalent 2400 x 600 dpi equivalent Drivers PCL5c 600 x 600 dpi 1200 x 600 dpi equivalent 2400 x 600 dpi equivalent PCL6 600 x 600 dpi 1200 x 600 dpi equivalent 2400 x 600 dpi equivalent PS3 600 x 600 dpi 1200 x 600 dpi equivalent 2400 x 600 dpi equivalent ...

Page 215: ...fied Chinese only for China models 17 Traditional Chinese only for Taiwan models PS3 1 English 2 German 3 French 4 Italian 5 Spanish 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Czech 11 Hungarian 12 Finnish 13 Polish 14 Portuguese 15 Russian 16 Simplified Chinese only for China models 17 Traditional Chinese only for Taiwan models GDI 1 English 2 German 3 French 4 Italian 5 Spanish 6 Dutch 7 Swedish ...

Page 216: ...eed to input paper size by operation panel and driver N Not supported Type SEF LEF Size Input Tray Auto Dup Standard Tray Option PFU Bypass Tray Plain Paper A4 SEF 210x297 A A B Y LEF 297x210 N N N N B5 SEF 182x257 A N B Y LEF 257x182 N N N N A5 SEF 148x210 A N B N LEF 210x148 N N N N B6 SEF 128x182 B N B N LEF 182x128 N N N N A6 SEF 105x148 B N B N LEF 148x105 N N N N Plain Paper DLT SEF 11 x 17 ...

Page 217: ...Y LEF 10 1 2 x7 1 4 N N N N F SEF 8 x 13 B N B N Foolscap SEF 8 1 2 x 13 B N B N Folio SEF 8 1 4 x 13 B N B N Plain Paper 8 Kai SEF 267 x 390 N N N N 16 Kai SEF 195 x 267 C N C N LEF 267 x 195 N N N N Envelope Com10 SEF 4 1 8 x 9 1 2 C N C N Monarch SEF 3 7 8 x 7 1 2 C N C N C6 SEF 114 x 162 C N C N C5 SEF 162 x 229 C N C N DL Env SEF 110 x 220 C N C N Custom Width 90 216mm 3 6 x 8 5 C N C N Lengt...

Page 218: ...ints cartridge 1 CMY Approx 6 0 k prints cartridge 1 Waste Toner Bottle Approx 25 k prints bottle See condition 4 Condition 1 The condition is standard temperature and humidity 2 These yield values may change depending on the circumstances and printing conditions 3 The Waste Toner Bottle s yield is measured when the printer is used 50 for color and 50 for black and white 4 Waste Toner Bottle yield...

Page 219: ...Parts Rep Notice as shown in the following table There are 4 settings 0 to 3 PM Parts Rep Notice Sets whether to display the PM parts replacement notice and whether to stop the engine 0 At near end No Notice Not Stopped At life end Notice Replace Now Not Stopped 1 At near end No Notice Not Stopped At life end No Notice Not Stopped 2 default At near end Notice Not Stopped At life end Notice Replace...

Page 220: ...customer settings by using a web browser For details refer to the User Guide Clear customer settings in the problem machine When the substitute machine gets to the customer site 1 Remove the four print cartridges AIO from the problem machine 2 Install the four print cartridges AIO into the substitute machine 3 Restore the customer settings which are printed on the configuration page by using a web...

Page 221: ...095 M096 M099 M100 Appendix Specifications 4 Pull out the waste toner bottle A 5 Release the hook A under the guide plate 6 Move the guide plate B underneath the fusing unit to the left and then remove it 7 Pull out the image transfer belt unit A x 2 ...

Page 222: ...re M095 M096 M099 M100 1 24 SM Appendix 8 Clean inside the printer especially around the circled area A 9 Clean the circled area at the waste toner bottle A and circled area B at image transfer belt unit 10 Reassemble the printer ...

Page 223: ... M095 M096 M099 M100 Appendix Specifications 1 6 FAQS KNOWLEDGE BASE You can access the FAQs and knowledge base for this model through Web Image Monitor 1 http machine s_IP_address 2 Click FAQ Knowledge Base at the top right of the screen ...

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Page 225: ...PAPER FEED UNIT TK1010 G849 PAPER FEED UNIT TK1010 G849 REVISION HISTORY Page Date Added Updated New None ...

Page 226: ......

Page 227: ... 2 PAPER FEED AND RELAY CLUTCH 1 1 1 3 PAPER END AND RELAY SENSOR 2 1 1 4 PAPER FEED ROLLER 3 When reassembling 4 1 1 5 FRICTION PAD 5 When reassembling 5 2 DETAILED SECTION DESCRIPTIONS 7 2 1 OVERVIEW 7 2 1 1 COMPONENT LAYOUT 7 2 2 BASIC OPERATION 8 2 2 1 PAPER SEPARATION AND FEED 8 2 2 2 PAPER LIFT 9 2 2 3 PAPER END DETECTION 10 ...

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Page 229: ...ocedure Safety Turn off the main power switch and unplug the machine before beginning any of the replacement procedures in this manual Symbols Used in this Manual This manual uses the following symbols See or Refer to Screws Connector Clip ring E ring ...

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Page 231: ...ed Unit TK1010 G849 1 REPLACEMENT AND ADJUSTMENT 1 1 PAPER FEED UNIT 1 1 1 TOP COVER 1 Top left cover A x 1 2 Top cover B x 6 1 1 2 PAPER FEED AND RELAY CLUTCH 1 Top cover Top Cover 2 Paper feed clutch A x 1 x 1 3 Relay clutch B x 1 x 1 ...

Page 232: ...Paper Feed Unit G849 2 SM 1 1 3 PAPER END AND RELAY SENSOR 1 Top cover Top Cover 2 Paper end sensor A hooks x 1 3 Relay sensor B hooks x 1 ...

Page 233: ...EED ROLLER 1 Top cover Top Cover 2 Paper feed clutch Top Cover 3 Paper guide A hooks 4 Remove the e ring B at the right edge of the feed roller shaft 5 Slide the paper feed roller C to the right side hook 6 Pull out the feed roller shaft D to the left side bushing x 1 ...

Page 234: ...Paper Feed Unit G849 4 SM When reassembling If the feed roller shaft A cannot be inserted easily pull the gear B and then insert the feed roller shaft ...

Page 235: ...Unit TK1010 G849 1 1 5 FRICTION PAD 1 Pull out the tray A 2 Press down the bottom plate B 3 Friction pad C hooks spring x 1 When reassembling When re installing the friction pad make sure that the mylar A does not go under the friction pad ...

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Page 237: ... Unit TK1010 G849 2 DETAILED SECTION DESCRIPTIONS 2 1 OVERVIEW 2 1 1 COMPONENT LAYOUT 1 Side Fence 2 Paper End Sensor 3 Paper Feed Roller 4 Relay Sensor 5 Relay Roller 6 Friction Pad 7 Paper Height Lever 8 Bottom Plate 9 Rear Fence ...

Page 238: ...ed unit uses a friction pad system The gear A is driven by the transport fusing motor in the mainframe The relay clutch B and paper feed clutch C control drive from the mainframe When the optional tray is selected as the feed tray the relay clutch and paper feed clutch transmit drive power to the relay roller and paper feed roller ...

Page 239: ...en you insert the tray in the machine The bottom tray lock levers A hold the tabs B under the bottom plate after the bottom plate is pressed down When the tray is inserted in the machine the lock lever guides C in the paper feed unit push the bottom plate lock levers and then the lock levers release the tabs under the bottom plate As a result the bottom plate is lifted by the spring ...

Page 240: ...SM 2 2 3 PAPER END DETECTION There is a paper end sensor A in the tray The feeler B drops into the cutout C in the bottom plate and the actuator interrupts the paper end sensor This sensor also detects whether the tray is set ...

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