FAQ
The screen does not activate. What should I do now?
Work through the following steps:
●
Check whether the LED, located next to the logo, on the front right-hand side of the screen is
on.
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If it is, click here to find out the next steps to take. If not, check, on the left-hand side of the screen,
whether the mains cable is connected properly.
●
Check whether the power switch, which is also on the right-hand side of the screen, is turned on.
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Are you using a Prowise lift? Check whether the lift is connected properly and is in working order.
●
If the lift isn’t working, try using another electrical outlet or check the electrical outlet for power.
The screen does not come on, but stays black. What should I do?
Work through the following steps:
What colour is the LED, located next to the logo, on the front right-hand side of the screen?
Blue
●
Press this button D.MENU on the remote control (black screen).
●
Does the screen still remain black? Disconnect the screen from the electricity supply by switching off
the mains switch on the right-hand side of the screen for at least 5 minutes.
Red
●
Make sure that no USB device is connected to the USB port.
●
Press the on/off button on the remote control.
●
Not working? Replace the batteries of the remote control.
●
Press the on/off button on the right-hand side of the screen.
The sound isn’t working, how can I resolve this?
Work through the following steps in Prowise Central:
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Open the Prowise Central menu by placing 5 fingers on the screen for at least two seconds.
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Go to the sound menu:
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Is the volume level higher than 0?
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Is the mute function switched on?
