Promise Technology VTrak J630s Product Manual Download

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RAK

J830s, J630s

Product Manual

Version 1.0

Summary of Contents for VTrak J630s

Page 1: ...VTRAK J830s J630s Product Manual Version 1 0 ...

Page 2: ...ontain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or impli...

Page 3: ...8 Chapter 2 Installation 9 Unpacking the VTrak 9 Mounting the VTrak in a Rack 11 Installing Disk Drives 14 Drive Slot Numbering 14 Installing 3 5 inch Disk Drives 15 Installing 2 5 inch Disk Drives 17 Making Data Connections 19 Basic DAS Connection 19 Cascading DAS Connection 20 Redundant Cascading DAS Connection 21 Setting Up Serial Cable Connections 23 Connecting the Power 24 Setting Up the CLI ...

Page 4: ...37 Help Command 37 Link Command 38 Route Command 41 Uptime Command 42 Command 42 Chapter 4 Support 43 Frequently Asked Questions 43 Contacting Technical Support 44 Limited Warranty 47 Returning the Product For Repair 49 Appendix A Miscellaneous 51 Adding a Second I O Module 51 Replacing a Power Supply Fan 52 Removing the Fan Assembly 53 Installing the Fan Assembly 55 Index 57 ...

Page 5: ...ce CLI software This manual refers to the VTrak in the following interchangeable terms VTrak Subsystem VTrak Unit VTrak Enclosure This manual includes a full table of contents index chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternat...

Page 6: ...30s front view The dual 6Gb SAS host interface ports offer the ease of management and performance required by companies running popular departmental and back office applications including file print e mail database and Web services Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them Drive Carrier LEDs Drive Carrier...

Page 7: ...nnectivity and bandwidth for large capacity solutions requiring multiple JBOD boxes cascaded together while still providing dual server support and host port failover or aggregation 115200 8 N 1 115200 8 N 1 I O Module 1 Power Supply 1 Power Supply 2 I O Module 2 115200 8 N 1 115200 8 N 1 I O Module 1 I O Module 2 Power Supply 1 Power Supply 2 ...

Page 8: ...o capacity hungry applications such as disk to disk backup media archiving video surveillance and compliance storage Promise has designed the J830s and J630s chassis to be fully compatible with all future Promise external storage products By using the same chassis drive carriers and cooling units upgrading the RAID controllers and JBOD modules is fast and simple With the VTrak J830s and J630s Prom...

Page 9: ...nufacturers Tool less field replaceable units FRUs All FRUs can be replaced without tools saving time and effort for support personnel Complete cable less design All components easily plug directly into boards No cables to complicate setup or maintenance Redundant hot swappable power supplies Load sharing and full operation even with a failed power supply Dual active active I O Modules High level ...

Page 10: ...pter Check your SAS HBA or RAID adapter user documentation Power Power Supply J830s Dual 750W 100 240 VAC auto ranging 50 60 Hz dual hot swap and redundant with PFC N 1 design J630s Dual 580W 100 240 VAC auto ranging 50 60 Hz dual hot swap and redundant with PFC N 1 design Windows Vista Business Enterprise or Ultimate Windows 2008 Server Windows 2003 Server Windows XP Professional Windows 2000 Red...

Page 11: ...or 0 to 3000 m 10 000 ft at less than 35 C Acoustics 50 decibels A weighted sound pressure with fans operating at low speed Dimensions Enclosure height x width x depth J830s 13 1 x 44 7 x 56 1 cm 5 2 x 17 6 x 22 1 in J630s 8 8 x 44 7 x 56 1 cm 3 5 x 17 6 x 22 1 in Net Weight J830s 30 5 kg 67 2 lb without drives 38 5 kg 84 9 lb with 24 drives assuming 0 5 kg 1 1 lb per drive J630s 26 5 kg 58 4 lb w...

Page 12: ...ce complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation GOST R Statement IRAM Statement KCC Statement ɉɪɟɞɭɩɪɟɠɞɟɧɢɟ Ⱦɚɧɧɵɣ ɩɪɨɞɭɤɬ ɨɬɧɨɫɢɬɫɹ ɤ ɤɥɚɫɫɭ A ȼ ɞɨɦɚɲɧɢɯ ɭɫɥɨɜɢɹɯ ɨɧ ɦɨɠɟɬ ɛɵɬɶ ɩɪɢɱɢɧɨɣ ɜɨ...

Page 13: ...it Quick Start Guide RJ11 to DB9 serial data cables 2 1 0m 3 3 ft SFF 8088 4X to 4X external SAS cable Dual controller models 2 Single controller models 1 Screws for disk drives J830s 106 including 10 spares J630s 70 including 6 spares Left and right mounting rails 1 5m 4 9 ft Power cords 2 CD with Product Manual and Quick Start Guide Warning The electronic components within the VTrak are sensitiv...

Page 14: ...Warning to User This is Class A ITE product which might cause radio frequency interference if it is used in a residential environment In such case the user would be requested to adopt certain appropriate measures Drive Carrier LEDs Drive Carriers Power and Status LEDs 115200 8 N 1 115200 8 N 1 Power Supply 1 Power Supply 2 I O module 2 I O module 1 ...

Page 15: ...uld mount and install the VTrak unit Be sure all switches are OFF before installing the VTrak unit or exchanging components Mount the rails to the rack using the appropriate screws and flange nuts fully tightened at each end of the rail Do not load the rails unless they are installed with screws as instructed The rails that ship with the Promise VTrak unit are designed to safely support that Promi...

Page 16: ...s from your rack system Be sure the front rail support is on the bottom facing inward The alignment pins fit into the rack holes above and below the attaching screws Use the attaching screws and flange nuts from your rack system Tighten the screws and flange nuts according to your rack system instructions 4 Place the VTrak subsystem onto the rails 5 Secure the VTrak subsystem to the rack One screw...

Page 17: ... assembly diagram Inside of post Rack front post Rail attaching screws not included Alignment pins two on each flange Inside of post Rack rear post Front rail Rear rail Support for subsystem Note that only the front rail has a support for the subsystem ...

Page 18: ...pacity Drive Slot Numbering You can install any suitable disk drive into any slot in the enclosure The diagrams below show how VTrak s drive slots are numbered Figure 5 VTrak J830s drive slot numbering Figure 6 VTrak J630s drive slot numbering Install all of the drive carriers into the VTrak enclosure to ensure proper airflow even if you do not populate all the carriers with disk drives 1 5 9 13 2...

Page 19: ...r the adapter install only the screws supplied with the adapter Install four screws per drive Install two screws per adapter Snug each screw Be careful not to over tighten 4 Reinstall the drive carrier into the VTrak chassis 5 Repeat steps 2 through 4 until all of your disk drives are installed Important If your VTrak has two I O modules and you are installing SATA disk drives an AAMUX adapter is ...

Page 20: ...h SATA disk drive and AAMUX Figure 8 Drive carrier with 3 5 inch SAS disk drive SATA Disk Drive AAMUX adapter Disk Drive mounting screw AAMUX mounting screws AAMUX mounting screws Disk Drive mounting screw SAS Disk Drive Disk Drive mounting screw Disk Drive mounting screw ...

Page 21: ...lied with the VTrak For the bracket install only the screws supplied with the bracket For the adapter install only the screws supplied with the adapter Cautions Always use mounting brackets to install 2 5 inch disk drives Never install disk drives by inserting screws through the bottom of the drive carrier Obtain mounting brackets and screws from Promise Technology Inc Hold 2 5 inch disk drives by...

Page 22: ...sis 6 Repeat steps 2 through 5 until all of your disk drives are installed Figure 9 2 5 inch disk drive and mounting bracket Figure 10 Drive carrier mounting screw locations Disk drive mounting screws Mounting bracket Disk drive Disk drive mounting screw Disk drive mounting screw Bracket mounting screw Bracket mounting screw Note The bracket screws are larger than disk drive screws Disk drive Moun...

Page 23: ... Connect the SAS HBA card in the Host PC to the SAS IN port with the circle icon on the VTrak See Figure 11 Use the SFF 8088 4X to 4X external SAS cable supplied with the VTrak Figure 11 A basic DAS connection The diagram above shows the VTrak J630s A connection with the J830s is exactly the same This completes data and management connections Go to Setting Up Serial Cable Connections on page 23 11...

Page 24: ...icon on the second VTrak Be sure to connect circle icon to diamond icon or vice versa You can cascade up to four VTrak units in this manner You can mix J830s and J630s units as well as J610s and J310s units in the same cascade Note that Jx10s are 3Gb units and might reduce data throughput Figure 12 A cascaded DAS connection 115200 8 N 1 115200 8 N 1 115200 8 N 1 115200 8 N 1 115200 8 N 1 115200 8 ...

Page 25: ...with the circle icon on the second VTrak 3 Connect the SAS HBA card in the second Host PC to the SAS IN port with the circle icon to the other I O module on the first VTrak 4 Connect the SAS OUT port with the diamond icon on the same I O module of the first VTrak to the SAS IN port with the circle icon of the other I O module on the second VTrak 5 Connect the remaining VTraks in the same manner Be...

Page 26: ... data and management connections Go to Setting Up Serial Cable Connections on page 23 115200 8 N 1 115200 8 N 1 115200 8 N 1 115200 8 N 1 115200 8 N 1 115200 8 N 1 SAS HBA Cards SFF 8088 external 4X to 4X SAS cables VTrak J630s Cascade Configuration 1 Cascade Configuration 2 SAS IN circle port SAS IN circle port SAS OUT diamond port VTrak J630s SAS OUT diamond port SAS IN circle port ...

Page 27: ...11 to DB9 serial data cable To set up a serial cable connection 1 Attach the RJ11 end of the serial data cable to the RJ11 serial connector on the left I O module on the back of the VTrak See Figure 14 2 Attach the DB9 end of the serial data cable to a serial port on the Host PC or Server Figure 14 Use the serial connector on the left I O module 115200 8 N 1 RJ11 Serial Connector 115200 8 N 1 1152...

Page 28: ...activity System heartbeat LED blinks green once every 4 seconds if one I O module is installed or once every 2 seconds if two I O modules are installed Figure 15 VTrak J630s front panel LED display The J830s is similar Generally speaking if there is a disk drive in the carrier the Power Activity LED displays green If not the LED remains dark The Power Activity LED flashes during drive activity The...

Page 29: ...ial data cable connected to the primary I O module and the Host PC or Server s serial port See page 23 To set up the CLI connection 1 Change your terminal emulation program settings to agree with the following Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control none 2 Start your PC s terminal emulation program 3 Press Enter once to launch the CLI The cli prompt on your screen i...

Page 30: ...VTrak J830s J630s Product Manual 26 ...

Page 31: ...finished and the VTrak subsystem is functioning normally Power and Global enclosure status LEDs display green continuously I O module activity LEDs flash green when there is activity on the SAS ports System heartbeat LED blinks green once every 4 seconds if one I O module is installed or once every 2 seconds if two I O modules are installed Figure 1 VTrak J630s front panel LED display The J830s is...

Page 32: ...installed without an AAMUX adapter see page 16 the Power Activity LED behavior depends on the specific disk drive The Disk Status LED behavior depends on your HBA or RAID controller See the table on the next page LEDs State Dark Steady Green Flashing Green Amber Red Power System Off Normal Global enclosure status System Off Normal Malfunction one power supply Malfunction both power supplies I O mo...

Page 33: ...Flashing Blue Status HBA RAID controller determines the LED behavior Power Activity No Drive Drive Present Activity Refer to the user documentation for your HBA or RAID controller for this information Refers to SAS drives or SATA drives with an AAMUX adapter For SATA drives without an AAMUX adapter LED behavior depends on the specific disk drive LED State Dark Steady Green Flashing Green Red Power...

Page 34: ...k unit s I O modules indicate activity on each of its SAS ports and I O module status Figure 4 The I O modules have two SAS ports The I O module status LED shows red at startup Within 2 or 3 seconds it turns green to indicate that the I O module is ready LEDs State Dark Steady Green Flashing Green Red Connectors CN 1 CN 2 Link Down Link Up Activity I O module status Off Ready Starting up First I O...

Page 35: ...rak turn OFF the switches on both power supplies Figure 5 Power switches on VTrak J630s The J830s is similar To restart the VTrak wait at least 30 seconds after shutdown then turn ON the switches on both power supplies 115200 8 N 1 115200 8 N 1 Power Supply 1 Power Supply 2 Power switch Power switch ...

Page 36: ...route Displays table routing information downstream connections uptime Displays the number of days hours minutes and seconds since the firmware was loaded since the VTrak was started or restarted Use alone to see the list of commands Use with a command to see a list of options Example enclosure Commands and options are not case sensitive Enclosure Command The Enclosure command performs the followi...

Page 37: ...tatus Fan1Speed Fan2Speed 1 Operational 3168 rpm 2970 rpm 2 Operational 2970 rpm 3168 rpm ID Location Temp Reading ID Location Temp Reading 1 I O Module1 24C 75F 2 I O Module1 34C 93F 3 I O Module2 24C 75F 4 I O Module2 33C 91F 5 Backplane 22C 71F 6 Backplane 22C 71F 7 PSU1 25C 77F 8 PSU1 25C 77F 9 PSU2 24C 75F 10 PSU2 24C 75F Thermal Management Enabled Allows shutdown the system when critical tem...

Page 38: ... 04 18 E2 Slot 11 50 01 0B 90 00 04 18 D2 Slot 12 50 01 0B 90 00 04 8E 52 Slot 13 50 01 0B 90 00 04 E2 22 Slot 14 50 01 0B 90 00 04 49 C2 Slot 15 50 01 0B 90 00 04 DC F2 Slot 16 50 01 0B 90 00 04 B2 5E Slot 17 50 01 0B 90 00 04 C2 80 Slot 18 50 01 0B 90 00 04 02 22 Slot 19 50 01 0B 90 00 04 B2 8F Slot 20 50 01 0B 90 00 04 62 D0 Slot 21 50 01 0B 90 00 04 E2 DE Slot 22 No Device Attached Slot 23 No ...

Page 39: ...hold 90C 194F critical 75C 167F warning Setting Temperature Thresholds Warning temperature tells Thermal Management when to increase fan speed Critical temperature tells Automatic Shutdown when to shut down the subsystem To set the enclosure critical temperature to 61 C 141 F At the cli prompt type enclosure a mod s enc_critical 61 and press Enter To set the I O module warning temperature to 75 C ...

Page 40: ...after the enclosure or I O module reaches critical temperature to avoid damage from overheating Promise recommends that you set Shutdown to enabled To enable Shutdown At the cli prompt type enclosure a mod s allowshutdown 1 and press Enter For this command 1 enables and 0 disables Setting Minimum Fan Speed Minimum Fan Speed specifies the minimum fan speed when the enclosure or I O module reaches w...

Page 41: ...Please reboot the system for the change to take effect 3 Restart the VTrak See page 31 The subsystem restarts with all settings at their factory default values Help Command The VTrak CLI uses the standard Unix online help system To access general help At the cli prompt type help and press Enter cli help To access help with a specific function At the cli prompt type one of the following strings and...

Page 42: ... End Rdy 3 Slot4 SAS 3 0G OK End Rdy 4 Slot5 SAS 3 0G OK End Rdy 5 Slot6 SAS 3 0G OK End Rdy 6 Slot7 SAS 3 0G OK End Rdy 7 Slot8 SAS 3 0G OK End Rdy 8 Slot9 SAS 3 0G OK End Rdy 9 Slot10 SAS 3 0G OK End Rdy 10 Slot11 SAS 3 0G OK End Rdy 11 Slot12 SAS 3 0G OK End Rdy 12 Slot13 SAS 3 0G OK End Rdy 13 Slot14 SAS 3 0G OK End Rdy 14 Slot15 SAS 3 0G OK End Rdy 15 Slot16 SAS 3 0G OK End Rdy 16 Slot17 SAS ...

Page 43: ...rive Numbering on page 19 CN 1 and CN 2 represent the external SAS connectors Each connector has four Phys CN 1 is the SAS IN port CN 2 is the SAS OUT port See Figure 4 on page 30 Drive Type SAS or SATA Data Rate Data rate in Gb s The maximum rate is shown Device Type End means an end device Exp means an expansion device Link Connection Normally is displayed If there is a connection at the moment ...

Page 44: ... Phy number to Slot or Connector number where you can identify the disk drive or external SAS port reported in the Link Counter See page 38 Type Physical drive slots or connectors Each slot has one Phy See Drive Numbering on page 19 CN 1 and CN 2 represent the external SAS connectors Each connector has four Phys CN 1 is the SAS IN port CN 2 is the SAS OUT port See Figure 4 on page 30 Invalid D wor...

Page 45: ...N 2 20 0014 50 00 15 50 0F F0 72 0B CN 2 20 0029 50 00 15 50 0F F0 12 06 CN 1 16 0043 50 00 C5 00 04 E1 2E 9D CN 1 16 0057 50 00 15 50 0F F0 72 16 CN 2 20 0061 50 00 15 50 0F F0 22 3F CN 1 16 0063 50 00 C5 00 01 B0 89 4D CN 1 16 0076 50 00 C5 00 01 62 6C 5D CN 1 16 0088 50 00 15 50 0F F0 72 12 CN 2 20 0091 50 00 C5 00 01 37 C7 51 CN 1 16 0107 50 00 15 50 0F F0 72 03 CN 2 20 0111 50 00 15 50 0F F0 ...

Page 46: ... no downstream devices are found Uptime Command The uptime command informs you of the elapsed period of time since the VTrak unit was powered on To display uptime At the cli prompt type uptime and press Enter cli uptime The system returns System has been running for 1 day 9 hours 46 minutes 36 seconds I O Module1 has been running for 1 day 9 hours 46 minutes 36 seconds I O Module2 has been running...

Page 47: ...s by inserting screws through the bottom of the drive carrier Obtain mounting brackets and screws from Promise Technology Inc How can I tell when the VTrak has fully booted When the VTrak unit is fully booted up the Power and FRU LEDs light up green The heartbeat LED blinks green once every 4 seconds if one I O module is installed or once every 2 seconds if two I O modules are installed How can I ...

Page 48: ...ourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available Product model and serial number BIOS and firmware version numbers A description of the problem or situation System configuration information including motherboard and CPU type disk drive mod...

Page 49: ...e Netherlands E mail Support e Support On Line Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 If you wish to write us for support Promise Technology Germany Europaplatz 9 44269 Dortmund Germany E mail Support e Support On Line Fax Support 39 0 6 367 124 00 Attn Technical Support Phone Support 39 0 6 367 126 26 If you wish to write u...

Page 50: ...ine Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 or 8095 If you wish to write us for support Promise Technology China Beijing Room 1205 Tower C Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China E mail Support e Support On Line Fax Support 86 21 6249 4627 Attn Technical Support Phone Support 86 21 6249 4192 4193 or 4199 If...

Page 51: ... negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise reg...

Page 52: ...standing the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above li...

Page 53: ...uthorization number Return ONLY the specific product covered by the warranty Do not ship cables manuals diskettes etc You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of your proof of purchase Important Obtain an RMA number...

Page 54: ...oduct s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for a...

Page 55: ... the dummy I O module from the enclosure 2 Slide the new I O module into the slot 3 Gently push the new I O module all the way into the slot until the handle locks 4 Connect your data cables to the new I O module See page 19 for more information 5 Connect your serial cable to the new I O module See page 23 for more information 6 Power up the VTrak 7 At the cli prompt type enclosure and press Enter...

Page 56: ...le is installed in the right slot it automatically takes ID 2 and the Secondary role under enclosure information 8 Disconnect your serial cable from the new I O module Replacing a Power Supply Fan The power supply fans cool the VTrak enclosure as well as the power supplies themselves If a power supply fan fails replace the fan assembly as soon as possible Contact Promise Technical Support for repl...

Page 57: ...ch and unplug the power cord 2 Loosen the mounting screws pull the power supply out of the VTrak enclosure and place the power supply on a static free surface 3 Remove the screws holding the fan assembly in place There are five screws two on top two on the bottom and one on the side See Figure 1 Figure 1 Five screws hold the fan assembly ...

Page 58: ...VTrak J830s J630s Product Manual 54 4 Pull the fan assembly out of the power supply See Figure 2 Figure 2 Pulling the fan assembly from the power supply Power supply Fan assembly ...

Page 59: ...sses through the locator hole See Figure 3 Figure 3 Tab in locator hole 2 Install the five screws that hold the fan assembly in place See page 53 Figure 1 3 Put the power supply back into the VTrak enclosure and tighten the mounting screws 4 Plug in the power cord and turn on the power supply at the switch This completes the replacement procedure for the power supply fan ...

Page 60: ...VTrak J830s J630s Product Manual 56 ...

Page 61: ...r 24 D Data cable connections Basic DAS 19 Cascading DAS 20 Redundant Cascading DAS 21 data rate 39 device type 39 disk drives hot swappable 44 install 14 LEDs 24 28 numbering 14 supported 43 disparity error count 40 drive type 39 E enclosure command 32 43 global status LED 24 27 information 33 reboot 31 settings 35 shutdown 31 error counts 40 ESD Warning 9 51 52 F factorydefaults command 37 fan p...

Page 62: ...ng routing table 41 MIC statement 8 minimum fan speed setting 36 O operating systems supported 6 overview of VTrak 2 P phy change count 40 number 39 40 ready status 39 reset problem count 40 port number 39 40 power connection 24 consumption 6 LED 24 27 power supply LED 29 redundancy 44 status 29 33 power supply fan install 55 remove 53 R RAID controller 28 regulatory statements 8 restoring factory...

Page 63: ...at LED 24 27 system temperatures 33 T Technical Support contact 44 temperature settings 35 temperature status 33 thermal management setting 36 thermal output 6 U uptime command 42 V view enclosure settings 35 firmware version 33 I O module role 33 link status and statistics 38 power supply status 33 routing table mapping 41 SAS addresses 34 serial number 33 system uptime 42 system voltages 33 volt...

Page 64: ...VTrak J830s J630s Product Manual 60 ...

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