Polycom
®
VVX
®
411
Quick
User
Guide
For
use
with
Polycom®
UC
Software
4.1.4
or
later
The
information
in
this
guide
applies
to
both
the
VVX
400
and
VVX
410
phones.
Configurations
vary
and
the
screen
displays
used
in
this
guide
may
not
reflect
those
on
your
phone.
See
your
system
administrator
for
more
information.
For
detailed
information
on
how
to
use
your
phone,
see
the
Polycom
VVX
400
and
410
Business
Media
Phone
User
Guide,
available
by
navigating
to
your
phone’s
Support
page
from
Polycom
Voice
Support
.
www.polycom.com
|
1725
‐
49088
‐
001
Rev.
A
|Mar
2013
©
2013,
Polycom,
Inc.
All
rights
reserved.
POLYCOM®,
the
Polycom
logo
and
the
names
and
marks
associated
with
Polycom’s
products
are
trademarks
and/or
service
marks
of
Polycom,
Inc.
and
are
registered
and/or
common
law
marks
in
the
United
States
and
various
other
countries.
All
other
trademarks
are
property
of
their
respective
owners.
No
portion
hereof
may
be
reproduced
or
transmitted
in
any
form
or
by
any
means,
for
any
purpose
other
than
the
recipient’s
personal
use,
without
the
express
written
permission
of
Polycom.
Phone Views
Your
phone
has
three
main
Views:
Home,
Calls,
and
Lines
view
(the
default).
You
can
access
Home
and
Lines
view
at
any
time.
If
your
phone
has
one
or
more
calls,
you
can
also
access
Calls
view.
For
Home
view
from
any
menu,
press
.
Press
to
alternate
between
Home
and
Lines
view.
Home View
Home
view
displays
icons
you
can
select
to
access
phone
functions.
You
can
use
the
right,
left,
up
,
and
down
arrow
keys
to
display
more
icons.
Lines View
Lines
view
displays
phone
Lines,
Favorites
and
soft
keys.
If
your
phone
is
idle,
you
can
press
the
Line
key
to
access
the
Dialer.
Tip:
Referring
to
Soft
Keys
In
this
guide,
soft
keys
are
referred
to
by
their
name
only.
For
example,
to
end
an
active
call,
press
End
Call
.
Calls View
If
your
phone
has
one
or
more
calls,
you
can
access
Calls
view.
Call
color
indicates
status:
Dark
green
—Active
call
Bright
blue
—Incoming
call
Dark
blue
—Held
call
Use
the
up
and
down
arrow
keys
to
select
a
call
(highlight
it).
The
soft
keys
control
the
highlighted
call.
Entering Data
Use
the
dialpad
keys
to
enter
information.
To
backspace,
press
Backspace
.
To
type
with
the
dialpad
keys,
press
a
key
repeatedly
to
view
the
character
options
and
stop
to
select.
To
type
other
characters,
press
Encoding
or
Mode
.
When
using
the
dialpad
keys,
use
the
1
,
*
,
0
,
and
#
keys.
About Calls
Only
one
call
can
be
active
at
one
time.
You
can
use
the
handset,
speakerphone,
or
headset
for
calls.
During
a
call,
you
can
change
modes
by
picking
up
the
handset,
or
by
pressing
or
.
If
you
navigate
away
from
your
call(s),
press
to
see
Active
Call
or
Calls
view
again.
Tip:
Switching
Between
Lines
and
Calls
View
When
in
Calls
view,
switch
to
Lines
view
by
pressing
More
>
Lines
.
Switch
back
to
Calls
view
by
pressing
More
>
Calls
.
Placing Calls
Pick
up
the
handset,
or
press
or
.
Enter
the
phone
number,
and
press
Send
.
Or
enter
the
phone
number
first,
then
press
Dial
,
pick
up
the
handset,
or
press
or
.
From
Lines
view:
Press
the
phone
Line
key,
enter
the
phone
number,
and
press
Send
.
From
Home
view:
Select
New
Call
using
the
left
and
right
arrow
keys.
Enter
the
phone
number,
and
press
Send
.
Timesaver:
Placing
Calls
Quickly
Select
a
recent
call
or
Favorite,
or
select
a
contact’s
phone
number
in
the
Contact
Directory.
Answering Calls
To
answer
with
the
speakerphone,
press
or
tap
Answer
.
To
answer
with
the
handset,
pick
up
the
handset.
To
answer
with
a
headset,
press
.
To
answer
a
new
call
while
on
an
active
call,
press
Answer
.
The
current
call
will
be
held.
