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Virtual Communications Express Quick Start 
Guide: 

Polycom® VVX® 101/201

 

Contacts 

You can view and add contacts to the Contact Directory.  

View  

Select 

Dirs > Contact Directory

 on the Home screen. 

Add a Contact  

1.

 

Select 

Add

 in the Contact Directory

2.

 

Enter the contact’s information. 

3.

 

Select 

Save

Note

: You can enter a number between 1 - 99 in the Favorite Index to make a contact a favorite.  

Call Functions 

Enter Data 

Use the dial pad keys to enter information.  

1.

 

Press a key repeatedly to view the character options. 

2.

 

Press  

 to backspace. 

3.

 

Press 

Encoding

 to type other characters.  

4.

 

Use the 

1

*

0

, and 

#

 keys when using the dial pad keys. 

Place Calls 

You can only have one active call in progress. You can use the handset, speakerphone, or headset for calls. 
During a call, you can change modes by picking up the handset, or by pressing 

 or 

Perform one of the following options: 

 

Pick up the handset, press 

 or 

, enter the phone number, and press 

Send

 

Enter the phone number, press 

Dial

 and pick up the handset, or press 

 

Press the 

Line

 key on the Lines screen, enter the phone number, and press 

Send

 

Select 

New Call

 on the Home screen, enter the phone number, and press 

Send

Summary of Contents for VVX 101

Page 1: ...atedly to view the character options 2 Press to backspace 3 Press Encoding to type other characters 4 Use the 1 0 and keys when using the dial pad keys Place Calls You can only have one active call in progress You can use the handset speakerphone or headset for calls During a call you can change modes by picking up the handset or by pressing or Perform one of the following options Pick up the hand...

Page 2: ... and press Resume and then press End Call Hold Resume Calls You can have multiple calls on hold and resume a call at any time 1 Select the call and press the Hold soft key 2 Select the call and press the Resume soft key Transfer Calls You can transfer calls to any contact and choose the method of transfer 1 Press and hold the Transfer soft key 2 Select Blind or Consultative 3 Dial a number or sele...

Page 3: ...ne You can mute or unmute your microphone during calls Press Microphone Mute or Microphone Unmute displays on the screen Recent Calls You can view recently placed received and missed calls Select Dirs Recent Calls Conference Calls Initiate You can initiate a conference call with up to eight contacts 1 Call a contact 2 Select Conference and call your next contact 3 When your contact answers select ...

Page 4: ...u have voice mail 1 Select Msgs on the Home screen 2 Select Message Center Connect Do Not Disturb You can enable Do Not Disturb when you do not want to receive calls Select DND on the Home screen or Idle screen Update Ringtones You can set ringtones for incoming calls from all contacts and from individual contacts Set Ringtone for Incoming Calls Select Settings Basic Ring Type and select a rington...

Page 5: ...rty of their respective owners Version 1 16 July 2016 Additional Help and Resources Getting Started with Your Service To learn how to manage your user account settings and site service features go to https customertraining verizon com virtualcommtraining Returning Equipment Should you require replacement equipment please refer to the Return Merchandise Authorization RMA quick reference guide locat...

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