Poly VVX D230 User Manual Download

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7.0.0

September 2019

3725-49215-001A

USER GUIDE

GETTING HELP

For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.

Plantronics, Inc. (Poly – formerly Plantronics and Polycom)

345 Encinal Street

Santa Cruz, California

95060

© 2019 Plantronics, Inc. All rights reserved. Poly, the
propeller design, and the Poly logo are trademarks of
Plantronics, Inc. All other trademarks are the property of

VVX D230 DECT IP Phone

Summary of Contents for VVX D230

Page 1: ... Polycom products or services go to Polycom Support Plantronics Inc Poly formerly Plantronics and Polycom 345 Encinal Street Santa Cruz California 95060 2019 Plantronics Inc All rights reserved Poly the propeller design and the Poly logo are trademarks of Plantronics Inc All other trademarks are the property of VVX D230 DECT IP Phone ...

Page 2: ...he Wireless Handset 12 Unregister the Wireless Handset 12 Using Your VVX D230 DECT IP Phone 13 Placing Calls 13 Place a Call Using the Default Line 13 Place a Call Using an Alternate Line 13 Place a New Call During an Active Call 13 Forwarding Calls 14 Enable Call Forwarding on a Particular Line 14 Forward an Incoming Call 14 Answering and Rejecting Calls 14 Answer an Incoming Call 14 Answer an In...

Page 3: ... Microphone 19 Access Voicemail Messages 19 Enable Do Not Disturb 20 Disable Do Not Disturb 20 Directories and Speed Dial 21 Contact Directory 21 Add a Contact to the Contact Directory 21 View Contact Information 21 Sort the Contact Directory 22 Call a Contact from the Contact Directory 22 Edit Contacts in the Contact Directory 22 Delete a Contact from the Contact Directory 23 Enterprise Directory...

Page 4: ... 29 View Details for a Dialed Call Entry 29 Delete a Dialed Call Entry 29 Delete All Dialed Call Entries 30 Add a Dialed Entry to the Contact Directory 30 Recent Calls 30 Call a Recent Calls Entry 30 View Details for a Recent Calls Entry 30 Delete a Recent Call Entry 31 Delete All Recent Call Entries 31 Add a Recent Call Entry to the Contact Directory 31 VVX D230 DECT IP Phone Settings 32 Set the ...

Page 5: ...Handset to Factory Defaults 34 Care and Maintenance 35 Take Care of Your VVX D230 DECT IP Phone 35 Cleaning Your Wireless Handset 35 Troubleshooting 36 VVX D230 Wireless Handset Range 36 VVX D230 Wireless Handset Registration 36 Radio Frequency Interference 36 ...

Page 6: ...the casing has been damaged If the handset exhibits a distinct change in performance Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Do not use the h...

Page 7: ...a designated collection facilities appointed by the government or the local authorities 3 The correct disposal of your old appliance or battery helps prevent potential negative consequences for the environment and human health For more detailed information about disposal of your old appliance or battery contact your city office waste disposal service or the reseller where you purchased the product...

Page 8: ...re displays the hardware features on the VVX D230 DECT IP Phone The table lists each numbered feature shown in the following figure VVX D230 DECT IP Phone Hardware Features VVX D230 DECT IP Phone Hardware Feature Descriptions Reference Number Feature Feature Description 1 Soft keys Select a menu item displayed above the key 2 Navigation keys OK button Increase or decrease the ringer volume scroll ...

Page 9: ...d hold to lock or unlock the keypad Press and hold 0 to insert a plus sign for international calls 6 Speakerphone Place or answer a call using the wireless handset speakerphone Switch between the wireless handset speakerphone and the wireless handset earpiece during a call 7 Redial button Redial the last dialed number 8 Mute button Mute or unmute the microphone during an active call 9 Microphone T...

Page 10: ...DECT Base Station Status Indicator 3 Charging Cradle Place the wireless handset in the cradle to charge Base Station State Status Indicator Behavior Powering On On Idle Steady indicator Waiting for network to be ready Repeatedly flashes on for 1 second and off for 1 second Locating a handset Repeatedly flashes on for 1 second and off for 1 second Registering a handset Repeatedly flashes on for 2 s...

Page 11: ...D230 Base Station Place the base station within 1 8 m 6 ft of the main power socket when not using PoE and Ethernet port so that the cables can reach Make sure that the base station is at least 0 9 m 3 ft from other electrical appliances to avoid interference Your wireless handset works by sending radio signals between the wireless handset and the base station The strength of the signal depends on...

Page 12: ...et go to Menu Settings Registration 3 Select Register When the handset finds the base station it asks you to register to it 4 Select Yes When the registration is successful a message indicates successful registration Unregister the Wireless Handset If you need to replace a wireless handset unregister the wireless handset before you register the new wireless handset to the base station To unregiste...

Page 13: ... line Enter your contact s number and press the Call button Place a Call Using an Alternate Line You can choose to use an alternate line before placing a call To place a call using another line 1 Press Lines and select a line 2 Enter your contact s number or select a contact from a directory or the recent calls list 3 Press OK then press the Call button to dial Place a New Call During an Active Ca...

Page 14: ...Forward 4 Choose Always No Answer or Busy then press OK 5 Enter your forwarding contact s number then press OK Forward an Incoming Call You can forward incoming calls to a contact To forward an incoming call to a designated number 1 During an incoming call press Forward 2 Use the dialing keys to enter a contact s number to forward the call then press OK The call is forwarded when the far end answe...

Page 15: ... hold a call 1 During a call press Options 2 Select Hold Resume a Call You can resume any held call on the wireless handset To resume a call Press Options then select Resume Placing Intercom Calls to Another Wireless Handset You can create an intercom call with another wireless handset to quickly send an announcement Place an Intercom Call When Not in a Call You can create an intercom call with an...

Page 16: ...to enable someone else to take the call or to resume the call on another handset To transfer a call to another registered wireless handset 1 During a call press Options then select Transfer 2 Enter a number or select a contact from a directory or the recent calls list 3 Press the Call soft key the Call button or the OK button 4 Talk with your contact then press Transfer again to complete the trans...

Page 17: ...all on the wireless handset you can join the two calls to make a conference call To join two calls into a conference call 1 With one active call and one held call press Options 2 Go to Conference then press Select This establishes a conference call Switch Between Calls You can switch between calls when you have at least one active call and one held call on the wireless handset To switch between ca...

Page 18: ... up a held call This feature is only available for lines registered with services that support shared lines Barge In You can barge in on an active call on another wireless handset on the shared line To barge in on a call 1 When there s an active call press Lines and select the shared line 2 Select Options Barge In Pick Up Held Calls When you place a call on hold on the shared line you can pick up ...

Page 19: ...the Speakerphone button Adjust the Volume You can increase or decrease the volume of the ring tone or call audio on your wireless handset To adjust the volume Press the Upward Arrow Key or the Downward Arrow Key to adjust the listening volume Mute or Unmute the Microphone During a call you can mute the microphone to stop sending audio to the far end and you can unmute the microphone when you re re...

Page 20: ...disturbance enable Do Not Disturb DND to prevent the handset from ringing for incoming calls To enable DND 1 Press Menu then go to DND 2 Do one of the following To enable DND on all lines choose Select all Select the lines you want to enable DND for 3 Press OK Disable Do Not Disturb You can disable DND at any time from the wireless handset To disable DND 1 Press Menu then select DND 2 Deselect the...

Page 21: ...y Add a Contact to the Contact Directory You can add a new contact to the contact directory on the wireless handset To add a contact to the contact directory 1 Do one of the following Press the Left Navigation Key then select Add New Contact Go to Menu Directories Add New Contact 2 Enter the first name then press the Downward Arrow Key 3 Enter the last name then press the Downward Arrow Key 4 Ente...

Page 22: ...all any contact stored in the contact directory from the wireless handset To call a contact directory entry 1 Do one of the following Press the Left Navigation Key then select Contact Directory Go to Menu Directories Contact Directory 2 Enter your contact s first name or the last name to search for your contact or press the Downward Arrow Key to go to the directory to your contact 3 Press Options ...

Page 23: ...nformation for Enterprise Directory Contacts You view contact information for any contact stored in the enterprise directory Enterprise directory entries display alphabetically If there are no entries in the directory the screen displays No Records To view an enterprise directory entry 1 Do one of the following Press the Left Navigation Key then select Enterprise Directory Go to Menu Directories E...

Page 24: ...ectory 1 Do one of the following Press the Left Navigation Key then select Enterprise Directory Go to Menu Directories Enterprise Directory 2 Enter your contact s first name or the last name to search for your contact or press the Downward Arrow Key to go to the directory to your contact 3 Press Options Copy to Contact Directory 4 If necessary edit the contact information then press Copy Speed Dia...

Page 25: ...e current speed dial entry with another contact To replace a speed dial entry 1 Do one of the following Press the Left Navigation Key then select Speed Dial List Go to Menu Directories Speed Dial List 2 Go to the desired speed dial press Options and select Replace 3 Choose a directory or select Manual Entry 4 Enter the contact s first name or the last name to search the directory or go to the dire...

Page 26: ...rectory from the missed calls list Call a Missed Call Entry You can return a call to a missed caller from the missed calls list To call a missed call entry 1 Do one of the following Press the Right navigation key then select Missed Calls Go to Menu Call logs Missed Calls 2 Go to the desired entry press Options and select Call View Details for a Missed Call Entry You can view information for the mi...

Page 27: ...sed Call Entry to the Contact Directory You can add a call entry from the missed calls list to the contact directory To add a missed call entry to the contact directory 1 Do one of the following Press the Right navigation key then select Missed Calls Go to Menu Call logs Missed Calls 2 Go to the desired entry press Options and select Add Edit Contact 3 Enter or edit the contact s information then ...

Page 28: ...l entry 1 Do one of the following Press the Right navigation key then select Received Calls Go to Menu Call logs Received Calls 2 Go to the desired entry press Options and select Delete 3 Press Yes to confirm Delete All Received Call Entries You can delete all received calls in the received calls list at one time To delete all received call entries 1 Do one of the following Press the Right navigat...

Page 29: ...the Right navigation key then select Dialed Calls Go to Menu Call logs Dialed Calls 2 Go to the desired entry press Options and select Call View Details for a Dialed Call Entry You can view information for the dialed call in the dialed calls list To view details of a dialed call entry 1 Do one of the following Press the Right navigation key then select Dialed Calls Go to Menu Call logs Dialed Call...

Page 30: ...Call logs Dialed Calls 2 Go to the desired entry press Options and select Add Edit Contact 3 Enter or edit the contact s information then press Save Recent Calls Recent calls record all the recent call activities including Missed Received Dialed and Remotely Answered calls You can return a recent call view details for recent calls and delete recent call entries You can also add contacts to the con...

Page 31: ...lete 3 Press Yes to confirm Delete All Recent Call Entries You can delete all recent calls in the recent calls list at one time To delete all recent call entries 1 Do one of the following Press the Right navigation key then select Recent Calls Go to Menu Call logs Recent Calls 2 Press Options and select Delete All 3 Select Yes to confirm Add a Recent Call Entry to the Contact Directory You can add...

Page 32: ...for external and internal calls Set the Ring Type for External Calls External calls are any incoming calls from outside your network You can set a ring type to distinguish these calls from internal calls To set the ring type for external calls 1 Go to Menu Preferences Ring Type 2 Select External Calls and choose a ring type A sample of the ring type plays as you scroll through the list Set the Rin...

Page 33: ...that displays on the wireless handset To set the language 1 Go to Menu Preferences Language list 2 Choose your desired language Name the Wireless Handset You can create a customized name with up to 15 characters for each wireless handset To set a name for the wireless handset 1 Go to Menu Settings Handset Name 2 Edit the wireless handset name then press Save Enable Call Forwarding You can forward ...

Page 34: ...luding the base station IP and package version To view wireless base station information 1 Go to Menu Settings Basestation Info The handset displays the base station IP address and the Package Version Reset the Wireless Handset to Factory Defaults If necessary you can reset your wireless handset to the factory default settings Resetting to factory defaults does the following Resets all settings to...

Page 35: ...T IP Phone Place the wireless handset down gently Save the original packing materials to protect your telephone if you need to ship it Cleaning Your Wireless Handset Your wireless handset has a durable plastic casing Clean it with a soft cloth slightly dampened with water or a mild soap only Don t use excess water or cleaning solvents of any kind ...

Page 36: ... fails to register with the VVX D230 base station do one of the following Make sure that the VVX D230 DECT IP Phone and base station are in the same DECT region Go to DECT Wireless System DECT Base Information DECT Type in the system web interface The DECT Type must match Region as shown on the Handset Info menu under Settings Note that you can t register non Poly DECT phones with the VVX D230 bas...

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