PIONEERPOS CYPRUS Core i-Series User Manual Download

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Manual for CYPRUS (V1.0) (Core Pentium & Core i-Series)

Page 1

User Manual

CYPRUS

Core Pentium & Core i-Series

For further assistance, contact us:

Tel

: 909-468-9757 option 2

Web

: www.pioneerpos.com

Email : [email protected]
Drivers : http://www.pioneerposftp.com

Summary of Contents for CYPRUS Core i-Series

Page 1: ...ore Pentium Core i Series Page 1 User Manual CYPRUS Core Pentium Core i Series For further assistance contact us Tel 909 468 9757 option 2 Web www pioneerpos com Email support pioneerpos com Drivers http www pioneerposftp com ...

Page 2: ...s used in this manual PioneerPOS and PioneerPOS Logo are trademarks of Pioneer POS Solutions Inc Microsoft Windows Windows are trademarks of Microsoft Corporation 2015 PioneerPOS Solutions Inc All rights reserved Target Audience This Manual is written for technically qualified personnel It is not intended for general audiences Warranty Exclusions The warranty will NOT apply to damages caused by Un...

Page 3: ...on B Using Touchscreen Terminal 12 Chapter 3 Touch screen calibration if needed 12 Chapter 4 Network 15 Chapter 5 Serial port RS232 COM ports 17 Section C Using Accessories 20 Chapter 6 Using Customer Display Rear Display 20 Section D Solving problems 22 Chapter 7 Before working on your system 22 Chapter 8 Common Problems 23 Chapter 9 Troubleshooting Accessories 29 Section E System Board descripti...

Page 4: ...lt in PC as well as touch monitor with different sizes About this guide This manual is intended to be use as a reference for field service as well as workshop repair It is prepared to our best to represent the current version of our production In our effort to continuously our product there may be changes that are not represented in this manual Please contact us directly if further assistance is r...

Page 5: ... USB Port 2 x USB 2 0 3 x USB 3 0 PoweredUSB 12 volts 1 PoweredUSB 24 volts 1 Parallel Port Optional Cash Drawer Port 1 can be connected to 2 cash drawers with adapter cable Speakers 2 Watts Stereo optional Mounting Options Desktop Base power supply adapter built in V base Wall mount VESA 100 mount built in Security Lock Bolted or Kensington MicroSaver Bezel Color Standard Silver Option Black Oper...

Page 6: ...Manual for CYPRUS V1 0 Core Pentium Core i Series Page 6 Section A Getting started Chapter 1 Terminal overview communication ports and peripherals 1 1 Identifying controls and ports ...

Page 7: ...Manual for CYPRUS V1 0 Core Pentium Core i Series Page 7 1 2 Communication ports ...

Page 8: ... number 49 FP URU4S U2 Second display monitor 10 inch 2D Imager Barcode scanner Part number 1H000002A1 Part number 4G B1 DS457DLU1 Driver s license parsing 4G B1 DS457SRU1 Short range Customer Display 2x20 VFD Line display Wall mounting Plate Part number 46B RCRJ XXX Part number 1GB WALL01 XXX Emulation type call support for part number Image not available ...

Page 9: ...Manual for CYPRUS V1 0 Core Pentium Core i Series Page 9 Chapter 2 Setting Up Terminal 2 1 Standard base model ...

Page 10: ...Manual for CYPRUS V1 0 Core Pentium Core i Series Page 10 2 2 V base model ...

Page 11: ...Manual for CYPRUS V1 0 Core Pentium Core i Series Page 11 2 3 Connecting network The LAN network port is located on the I O Panel Cyprus also comes with optional build in wireless card ...

Page 12: ...nt 3 1 Calibration on Windows 7 or POS Ready 7 Cyprus s Touch Screen can be operated with finger or soft stylus If you have re installed the driver software you need to open TouchKit to re calibrate the touch screen 1 Go to Start All Programs eGalaxTouch Configure Utility 2 Click on Tools when you need to calibrate 3 Perform 4 point calibration when you see the calibration screen Use a touch scree...

Page 13: ...8 1 or Windows Embedded Industry Pro 8 1 or Windows Embedded Industry Pro Retail 8 1 1 On desktop top hit the Windows Icon either on keyboard or lower left corner 2 Type out Tablet PC Settings 3 Click on the Icon for Tablet PC Settings 4 Here you will be given the option to run calibration ...

Page 14: ...Manual for CYPRUS V1 0 Core Pentium Core i Series Page 14 5 Tap the center DO NOT Press and HOLD of cross hair as it moves around the screen ...

Page 15: ... and it should work In case you need to check your network setting you can follow the instruction below 1 Start Control Panel System 2 Under Hardware Tab select Device Manager 3 Expand Network adapters selection 4 In Intel 82567M Gigabit Network Connection Properties you can check items such as MAC Address IP Address Link Status 5 To perform Network Test and Diagnostic under the table Link Speed T...

Page 16: ...re Pentium Core i Series Page 16 4 2 Wireless network 4 2 1 For system installed with Intel MiniPCI MiniPCI E wireless card 1 Go to Start Program Intel PROset Wireless 2 Click on Intel PROset Wireless to setup wireless utility ...

Page 17: ... on I O Panel The serial ports are using 8 Pin RJ45 connector Picture Serial Port RS232 Location highlighted in RED rectangular box Table Pin Assignment for RS232 Serial Port PIN Serial Port Signal Description 1 DCD Data Carrier detect 2 RX Receive data 3 TX Transmit data 4 DTR Data Terminal Ready 5 GND Signal Ground 6 DSR Data Set Ready 7 RTS Request to send 8 CTS Clear to send ...

Page 18: ... Please see picture below Picture RJ45 Male to DB9 Male adapter P N 30 326F Table Pin assignment for RJ45 Male to DB9 Male adapter P N 30 326F RJ45 Male DB 9 Male Pin 1 Pin 1 Data carrier detect Pin 2 Pin 2 Receive data Pin 3 Pin 3 Transmit data Pin 4 Pin 4 Data Terminal Ready Pin 5 Pin 5 Signal ground Pin 6 Pin 6 Data set ready Pin 7 Pin 7 Request to send Pin 8 Pin 8 Clear to send Pin 9 ...

Page 19: ...ng If COM Port 2 is set with power users shall not plug in other devices to that port Failure to do so may result in damages on connected devices COM2_DCD COM2 DCD Jump setting Connector HEADER 2X3P G F 2 0MM BLK S T Jumper MINI JUMPER 2P 2 0MM F SMT COM2_ RI COM2 RI Jump setting Connector HEADER 2X4P S T 2 0mm DIP Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 12V 3 4 5V 5 6 RI2 7 8 GND default Note Call ...

Page 20: ...D5220 II PD3000 6 2 Reprogram rear display protocol emulation Please obtain the utility to reprogram Rear Display Protocol by contacting PioneerPOS Technical Support If you need to re program the rear display firmware you may connect the display to COM1 COM2 COM3 COM4 or COM5 After that run the PPOSx EXE x stands for version number for example PPOS4 exe utility Please follow the steps below when a...

Page 21: ...yte for ASCII you may leave the field blank or you can type any sentence you would like for the scroll data 4 When you are ready click Write to EEPROM Y 5 A new pop up window will show up The new emulation is being written to the rear display 6 You may now verify the new emulation by viewing at the Rear Display ...

Page 22: ...o prevent electric shock DO NOT open up Power Supply Unit CRT Monitor Unit 7 3 Protecting your data 1 Make sure that you have backed up important data You may also create a backup image of your system 2 You may back up important data on a USB Memory Drive 3 If you have important system settings such as password make sure you keep your password in a safe place 7 4 Removing power source 1 Remove pow...

Page 23: ...electrical outlet is working by connecting it to equipment such as a radio 2 Check if the LED light on Power Supply Unit is on If it is not on double check the connection of power chord to the Power Supply Unit 3 Make sure that the power cord is plugged in to the power supply block completely 3 Check if you have the right power adapter Power adapter part number are STLH PSFSP150 or STLH PSFSP120 4...

Page 24: ... could hear beeps when you touch the touch screen panel The System Power Indicator LED is on However the LCD has no display 1 Please shut down the system and restart the system again 2 If you could see POST Screen the problem may be caused by improper setting in Display Driver Follow the following steps to get into Window s safe mode to uninstall display driver a You could switch off the system ma...

Page 25: ...k If you verify that it is Touch Panel issue Refer to the section Touch Panel Touch Panel not responding to finger touch 2 Use a digital camera or pen to record any error message Then press and hold the power switch for at least 5 seconds This will shut down the system Please understand that when a program stops responding any work that has not been saved will may be lost when we shut down the sys...

Page 26: ...ONE team If touch position is not accurate then try launch Touckit utility to re calibrate by following the steps below 1 Go to Start All Programs eGalaxTouch Configure Utility 2 Click on Tools when you need to calibrate 3 Perform 4 point calibration when you see the calibration screen Use a touch screen stylus pen or your finger to touch each point for about 1 2 seconds until you hear a beep soun...

Page 27: ...Touchkit utility screen to add touch adapter 3 Re install Touchkit utility driver TouchKit utility driver can be downloaded from PioneerPOS com 8 9 Touch panel Cursor always stay on the edge of the screen Problem description The touch active area on one side of the screen is pressed 1 Check for any dirt dust accumulation on the side of the screen otherwise re adjust the touch screen panel 2 Make s...

Page 28: ...ke sure that no two printers are using the same port 8 12 Built in speaker issue Problem description No sound from built in speaker 1 Adjust the Windows volume control by clicking the speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the volume control is not set to mute 2 Built in speaker is optional Check the part number on the FCC label on your ...

Page 29: ...emove the MSR from the terminal and reconnect 9 2 Rear Display Customer Display issue Problem description No display on Rear Display Rear Display does not display correct message 1 Unplug power from Rear Display and re connect power again Check if there is any display on the Rear Display 2 Make sure that the RJ45 COM port serial port connector coming out of Rear Display unit is fully inserted to t...

Page 30: ...Manual for CYPRUS V1 0 Core Pentium Core i Series Page 30 Section E System Board description Chapter 10 System Board Layout ...

Page 31: ...email support pioneerpos com for help Highlighted item indicates factory default setting J1 LCD voltage setting Connector HEADER 1X3P S T 2 0mm DIP Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 5V 2 3 3V default J2 INVERTER voltage SEL Connector HEADER 1X3P S T 2 0mm DIP Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 12V default 2 3 5V J3 INVERTER control SEL Connector HEADER 1X3P S T 2 0mm DIP Jumper MINI JUMPER ...

Page 32: ...IP Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 12V 3 4 5V 5 6 RI2 7 8 GND default COM1_SEL RS232 RS422 RS485 Jump setting Connector HEADER 2X3P G F 2 0MM BLK S T Jumper MINI JUMPER 2P 2 0MM F SMT NA RS232 default 1 2 5 6 RS422 1 2 3 4 RS485 COM6_DCD COM6 DCD Jump setting Connector HEADER 1X3P S T 2 0mm DIP Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 DCD6 2 3 3 3V default 1 2 12V 3 4 5V 5 6 DCD default Pin 1 P...

Page 33: ...bit_60Hz default Open Close Close Open 1280x768_24bit_60Hz Open Close Close Close 1280x1024_48bit_60Hz Close Open Open Open 1366x768_24bit_60Hz Close Open Open Close 1440x900_48bit_60Hz Close Open Close Open 1600x1200_48bit_60Hz Close Open Close Close 1920x1080_48bit_60Hz Close Close Open Open 1920x1200_48bit_60Hz Others Reserved J20 J22 Boot Display Device Connector HEADER 1X2P S T 2 0MM DIP Jump...

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