Pentax 203125 - PocketJet II B/W Direct Thermal Printer User Manual Download Page 1

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Printer User’s
Guide

The Future of Portable

Printing . . . Today!

Summary of Contents for 203125 - PocketJet II B/W Direct Thermal Printer

Page 1: ...Printer User s Guide The Future of Portable Printing Today ...

Page 2: ...red trademarks of Pentax Corporation PSION is a trademark of Psion PLC RBRC is a trademark of the Rechargeable Battery Recycling Corporation RIM is a trademark of Research In Motion Ltd WINDOWS is a trademark of the Microsoft Corporation Copyright 1999 2002 2003 2004 by PENTAX Imaging Co All rights reserved Specifications subject to change without notice P N 203139 553 ...

Page 3: ...s 7 Connecting to Your Computer 8 Via Cable to a PDA 8 Via PC or Laptop Computer 8 Via Infrared Adapter 8 Chapter 2 Using the Printer Driver Installation 9 PDA Systems 10 Pocket PC Systems 10 Palm OS Systems 11 RIM Blackberry Systems 12 Psion Symbian Systems EPOC Version 5 and Version 6 12 Windows CE Systems 14 Windows Systems 15 System Requirements 15 Windows 95 Windows 98 or Windows Me 15 Window...

Page 4: ... Maintaining the Printer Cleaning the Print Head 35 Cleaning the Platen Roller 37 Cleaning the Printer s Exterior 38 Chapter 5 Reference Indicator Lights 39 Self Test Feature 40 Auto Off Timer Feature 40 Chapter 6 Troubleshooting Overview 41 Indicator Light Warnings 42 Paper Problems 44 Printed Image Problems 44 Pages Don t Print 47 Pages Are Partially Printed 47 Windows CE related Problems 48 Cha...

Page 5: ... To use AC power with or without the battery installed you must use the AC adapter supplied with the printer The AC adapter allows you to connect to worldwide 100 240 volt power outlets The power cord supplied with the PocketJet 200 PocketJet II AC adapter is designed to fit many 115 volt outlets and is shown below The AC adapter automatically adjusts to the correct voltage when connected Check th...

Page 6: ...ketJet 200 PocketJet II printer indicates that Pentax is voluntarily participating in an industry program to collect and recycle these battery packs at the end of their useful life when taken out of service within the United States The RBRC program provides a convenient alternative to putting spent NiMH battery packs into the trash or municipal waste stream which is illegal in some areas Pentax pa...

Page 7: ...on via AC adapter that automatically senses and adjusts between 100 and 240 volt power 12 Volt DC vehicle power or an internal battery Interface via cable or wireless infrared adapter For PocketJet 200 select from 4 interface kits 6 serial cable Infrared cable 3 parallel cable or USB cable For PocketJet II a 3 parallel cable or USB cable is supplied in the kit Other cables can be separately purcha...

Page 8: ... onto the Pentax web site at www pentaxtech com TechSupport faxmailwarrantyform htm If the NiMH battery pack or the Pentax Quality Paper fails due to defects in material or workmanship within the first 90 days of ownership it will be replaced Contact Pentax or your local reseller for further information Pentax makes no other warranty either expressed or implied with respect to this product Some st...

Page 9: ...ructions on any Read Me First sheet that may be included in your kit A typical printer kit contains the items shown in Figure 1 You will have to select an interface cable for your system to add to the kit See Chapter 8 for options and accessories FIGURE 1 The contents of your printer kit ...

Page 10: ...C power cord into a nearby AC power outlet FIGURE 2 Connecting the printer to an AC power outlet The PocketJet works from DC sources from 11 8 to 14 4V If the voltage drops below 11 8 the print quality will begin to degrade NOTE The plug on the AC power cord shown in Figure 2 is compatible with AC power outlets in the U S A Canada and some Central and South American countries Use a plug adapter if...

Page 11: ...the vehicle 12VDC supply as shown in Figure 3 These items are available as options See Chapter 8 Ordering 2 Connect the power cord to the PocketJet 3 Turn on the vehicle power then turn on the PocketJet FIGURE 3 Connecting the printer to DC power The PocketJet printer works from DC sources from 11 8 to 14 4V If the voltage drops below 11 8 the printer will cease to function until the battery is re...

Page 12: ... active See p 38 Auto Off Timer Feature Manual Form Feed With power ON and paper inserted press and hold the main switch to feed or eject paper Charge the Battery With the printer off push the main switch and hold it down for several seconds until the green BATTERY indicator lights and stays lit Press the main switch again and hold it until the BATTERY indicator begins to blink This bypasses the N...

Page 13: ...light is blinking The battery charge is low or the battery is being charged Chapter 5 Reference contains a table with all combinations of indicator lights and their meanings DIP Switches Four DIP switches control how the printer works Follow these steps to make sure the switches are set correctly Checking DIP Switches 1 Set the printer face down so that the battery compartment is towards you 2 Fin...

Page 14: ...and continue Printing a Self Test Sheet 1 Make sure the printer is turned off 2 Using a pointed object such as a mechanical pencil or paper clip gently move DIP switch 1 to the OFF position all others should be in the ON position 3 Place a sheet of paper in the printer 4 Press the power switch once quickly A test pattern should be printed on this paper as it is fed through the printer 5 If you nee...

Page 15: ... in the printer will not be moved when the printer is powered up This is for using roll paper If this switch is in the ON position paper in the printer will be moved into position when the printer is powered up This is for using cut sheet paper SW3 Auto Off Timer FIGURE 6c This mode applies only when the printer is powered by the NiMH battery It allows you to turn the Auto Off Timer on or off In t...

Page 16: ...gardless if this is a serial parallel Infrared or USB cable FIGURE 7 Connecting the PocketJet to your computer CAUTION Always insert and remove the interface connector gently Press the latching devices on each side of the interface connector when removing the cable 4 Connect the other end of the cable to the serial synchronization cable provided with your PDA Via PC or Laptop Computer If you want ...

Page 17: ...at can be installed automatically once selected from the CD s main setup program are PJ 200 PJ II Windows 95 98 Me X X Windows NT4 X X Windows 2000 XP X X PocketPC applets time trials only X X Palm OS applets time trials only Instep X X IS Complete and Stevens Creek X Psion Symbian EPOC V 5 and V 6 X X Windows CE X X RIM Blackberry Contact Pentax Technical Support These operating systems do not su...

Page 18: ...on Select Pentax PocketJet 200 or PocketJet II select PDA deselect any other operating system and click continue Select Pocket PC then click continue Select Show Me to get more information on using your PocketJet with Pocket PC devices then close that window and select one or more of the four drivers listed then click Continue 4 For each driver selected you will now automatically run through each ...

Page 19: ...application provider to purchase your copy www instepgroup com www iscomplete com or www stevenscreek com Refer to the vendor s website for the latest software updates Note Both ISComplete and Stevens Creek support Palm OS 5 x and earlier InStep Print only supports Palm OS 4 x and earlier CD Install 1 Connect your Palm to your desktop or laptop PC 2 Insert the Driver Disk CD in your CD drive 3 Sel...

Page 20: ...higher and the Pentax Website as of this publication Check the website or Technical Support for ER6 1 and ER 7 availability Note that Version 6 0 will only work for Nokia 92xx Communicator devices CD Install 1 Establish a connection from your Psion Symbian EPOC device to your PC You must have installed the connection software that came with our device to do this Enable Remote Link Select System Fi...

Page 21: ... must disable the Remote Link by setting it to off Manual Install 1 Establish a connection from your Psion Symbian EPOC device to your PC You must have installed the connection software that came with our device to do this Enable Remote Link Select System File Menu Tools Remote Link and choose the desired interface method Infrared or Cable Make sure no other applications have control of the port S...

Page 22: ...on information and then click continue or click skip to proceed without completing the registration process 6 Select PocketJet 200 or PocketJet II select WindowsCE deselect any other operating system and click continue 7 Follow the on screen instructions and complete the installation by clicking on Done Note You must select the version of Windows CE either 2 0 or 2 1 that is installed in your comp...

Page 23: ...he AutoInstall program will begin 6 Select Next 7 Select Port and then Next 8 Choose a name and a default preference then Next 9 Click Finish 10 Complete any additional warranty information requested and then submit it using your preferred method Manual Install If using the Add Printer Wizard to install drivers manually follow these instructions 1 Choose Start Settings Printers 2 Double click Add ...

Page 24: ...nto the CD disk drive 2 From the Control Panel double click Printers 3 Choose Add 4 Choose Install Unlisted or Updated Printer 5 Choose Browse 6 Follow the on screen instructions In the Drives list box select the drive letter corresponding to your CD ROM drive In the Folders list box double click on PJ200 or PJ2 In the Folders list box double click on the Win31 directory Choose the OEMSETUP INF fi...

Page 25: ...ed to 1 inch Note The PocketJet II has an additional Mode 1 called Roll Paper 2 that has a longer Extra Feed value Click Next to continue c Pentax PocketJet 200 or II Roll Paper Infinite select this if you are using roll paper and are printing long continuous data such as geological recordings or polygraph tests d Pentax PocketJet 200 or II with Perforated Roll Paper select this if you are using p...

Page 26: ...ct Installation 3 Select PocketJet 200 or PocketJet II then select continue 4 Fill in the requested registration information and then click continue or click skip to proceed 5 Select PocketJet 200 or PocketJet II select Windows 2000 XP and click continue This will launch our AutoInstall program which will then launch the Microsoft Add Printer Wizard 6 If asked to choose a local or network printer ...

Page 27: ...o continue the installation Note You can safely ignore Windows XP warning messages in addition to the Digital Signature Not Found message If you chose Print Test Page while following on screen instructions the PocketJet is connected to your computer you have inserted paper into the printer and it is turned on the printer should now be printing Printing 1 Make sure that you have installed a charged...

Page 28: ...Printer OFF Press the main switch twice quickly to turn the printer off NOTE If a battery is powering the printer and the Auto Off Timer feature is enabled the printer will turn itself off automatically after two minutes of inactivity Making Prints Lighter or Darker You can make prints lighter or darker by using the Print Density Setting in the printer driver dialog See Advanced Features below NOT...

Page 29: ...nging features from your software application s Print Setup will permanently change the Density and Form Feed Mode Other features such as paper size orientation and intensity which can be accessed from the options button may only be changed temporarily Use the Control Panel to permanently change these settings Density Modes You can set the print density from 0 light through 10 dark to your prefere...

Page 30: ...ows CE 1 With CE 2 0 and a serial cable select Serial 57600 With CE 2 1 and a serial cable select COM1 57600 2 Software handshaking is the default for CE 2 0 Hardware handshaking is the default for CE 2 1 or greater If the page doesn t print as it should use the Control Panel to change to hardware handshaking method Note that the Serial Handshake control only has an effect when using a serial cabl...

Page 31: ...ication software are set to zero 0 C Fixed Page Length 1 Select Fixed Page Mode 2 If the length corresponds to one of the pre defined paper sizes Letter Legal or A4 select the desired paper size from the Advanced Features Setup using the Control Panel method instead of the application software s Print Setup in order to make it permanent under the Paper property sheet in Windows 95 or the options u...

Page 32: ...r compared to cut sheet paper WinCE Note Check the Perforated Paper box Protecting the Printer When you are not using the printer or charging its battery always take the following precautions Unplug the AC cable from the power outlet NOTE The transformer inside the AC adapter generates heat while it is plugged in Unplugging the adapter extends its life Store the printer in its carrying case ...

Page 33: ... remove it 3 Gently push the battery connector into the terminal on the inside of the printer s battery compartment next to the cover latch until it latches See Figure 11 FIGURE 11 Pushing the battery connector into the terminal CAUTION Do not force the battery connector into the terminal If you are having difficulty inserting the connector make sure the connector tab is facing the top of the prin...

Page 34: ...attery compartment Once the battery clears the outer edges of the compartment press it securely into position Make sure the side of the battery with the warning label faces the outside of the battery compartment Otherwise the battery cover will not close properly NOTE The side of the battery opposite the warning label contains a heat sensor that stops the flow of electricity if the battery overhea...

Page 35: ...f the battery removal ribbon is caught behind the battery insert a thin metal object such as a flat blade screwdriver between the battery and the case at the end away from the AC adapter receptacle and tilt it out of its compartment 3 Remove the battery from the compartment 4 Squeeze down the connector tab on the battery connector 5 Gently pull the battery connector from the terminal inside the pr...

Page 36: ...te At the first charge of a fully discharged battery the printer will be at 60 of capacity The time to charge to 60 capacity is 70 minutes This will yield approximately 60 pages per charge To have 100 capacity immediately repeat steps 1 through 4 The time to charge to 100 capacity is an additional 60 minutes for a total of 130 minutes A battery at 100 charge will yield approximately 100 pages of p...

Page 37: ...cally perhaps one out of every 10 charges you should perform the Conditioning Charge to help extend battery life Stopping the Charge or Conditioning Process If you want to stop the printer while it is in Charge or Conditioning mode press the main switch twice quickly Tips on Using the Battery Darker prints discharge the battery faster than lighter prints do Use the density adjustment on your compu...

Page 38: ...Page 30 Notes ...

Page 39: ...r If the paper is skewed after the printer pulls it into the starting position you can correct the situation as follows If the printer does not start to print immediately open the release cover as far back as it will go See Figure 16 page 32 Pull the paper out close the cover and reinsert paper If the printer does start to print wait for the page to be printed and then reprint that page if necessa...

Page 40: ...sage and Handling Instructions When loading paper make sure the smooth coated side faces the back of the printer To avoid wrinkling and tearing keep paper in its box or bag until ready to use Do not fold crease or wrinkle paper prior to loading it into the printer When storing paper avoid high temperatures and humidity Avoid prolonged exposure to intense ultraviolet light Avoid contact with Diazo ...

Page 41: ...ld the switch down This can be repeated as many times as necessary If this does not move the jammed paper out of the printer use Method 2 below NOTE This method can also be used to finely position a sheet of paper for printing for instance on a pre printed form Method 2 1 Gently open the release cover as far back as it will go See Figure 15 FIGURE 15 Opening the release cover ...

Page 42: ...e paper out of the printer Pulling in either direction is acceptable See Figure 16 FIGURE 16 Pulling jammed paper out of the printer 3 Close the release cover 4 Reinsert a new sheet of paper in the printer and restart the job ...

Page 43: ...switch once quickly to turn the printer ON and then press the main switch once again quickly to start the printer platen roller turning 4 Insert the black cleaning cloth that came with the printer into the printer s paper input slot with the rough black side which contains the cleaning material towards the rear of the printer The printer pulls the cleaning cloth through See Figure 18 CAUTION If pa...

Page 44: ...g only Do not use it to clean any other part of the printer 6 Reset the Cleaning Mode to OFF by turning the printer off resetting DIP switch 4 and turning the printer back on NOTE Don t throw the cleaning cloth away after you clean the print head It should last for the life of the printer Keep the cleaning cloth with your printer supplies and use it whenever you need to clean the print head ...

Page 45: ...he printer ON and then press the main switch once again quickly to start the printer platen roller turning 4 Insert the black cleaning cloth that came with the printer into the printer s paper input slot with the rough black side which contains the cleaning material towards the front of the printer The printer pulls the Cleaning Cloth through See Figure 19 FIGURE 19 Cleaning the platen roller CAUT...

Page 46: ...ng Mode to OFF by turning the printer off resetting DIP switch 4 and turning the printer back on NOTE Don t throw the cleaning cloth away after you clean the platen roller It should last for the life of the printer Keep the cleaning cloth with your printer supplies and use it whenever you need to clean the platen roller or the print head Cleaning the Printer s Exterior Should the outside of the pr...

Page 47: ...Page 39 Chapter 5 Reference Indicator Lights The indicator lights tell you about the current status of the printer When an error occurs they show the type of error Indicator Light Table ...

Page 48: ...red from its battery When the timer is active when the printer is not connected to AC power the printer turns itself off after 2 minutes of inactivity unless there is data in the printer buffer See page 7 for proper DIP switch position to enable this feature NOTE Once the auto off timer has turned the printer off you must turn it back on by pressing the main switch once quickly The printer does no...

Page 49: ...printer to your computer Make sure you have installed and selected the proper printer driver as explained in Chapter 2 Using the Printer Look through the troubleshooting tips in this chapter for help correcting the problem If none of these suggestions works If you are in the U S call Pentax Technical Support at 1 800 543 6144 extension 1820 from 8 AM to 5 PM Mountain Time Monday through Friday If ...

Page 50: ... Installing the Battery If the battery is connected properly you may have attempted to charge the battery and it has become overheated during a discharge or charge cycle Allow the battery to cool before continuing to discharge or charge it If the indicator lights still show that a battery error has occurred the battery may be defective or the printer may need service Call Pentax or your local Auth...

Page 51: ... indicator light is off The thermal print head has overheated Turn the printer off or wait until the POWER indicator light stops blinking before you continue printing The print job will continue if you do NOT turn the printer off and the print head cools down before a timeout occurs The POWER indicator light is blinking and the BATTERY indicator light is on The printer is attempting to charge the ...

Page 52: ...motor is running If the release cover has been left open close it completely Use Pentax Quality paper only Heavy paper may not feed through the printer If the release cover is closed and you are using Pentax Quality paper the printer may have a damaged drive system Call technical support Printed Image Problems The printed image is out of alignment Make sure you are using the Pentax Quality paper M...

Page 53: ... the print head may need maintenance Call technical support All pages have a white vertical line The print head may need maintenance Call technical support All pages have a black vertical line The print head may need maintenance Call technical support Light patches of print appear on the image The printer requires smooth paper to work properly Make sure the paper does not have any dents or wrinkle...

Page 54: ... text do not print Choose a different color of text The Windows 3 1 Universal Print Driver is limited to 8 colors specific colors not total colors The side margins are incorrect Check to make sure the correct margins have been set in the software application Adjust the left margin as needed Make sure the software application or the printer driver has been set to print the same size paper that you ...

Page 55: ...onnected and oriented toward the infrared unit on the computer See Connecting to your Computer Pages Are Partially Printed The green DATA indicator light goes out while a page remains in the printer The software application may not have sent a full page of data Restart the print job The application may have sent the wrong information about page size or you may have put in the wrong paper size Chec...

Page 56: ...application Your application may not support printing under Windows CE Call the application vendor and request an update The printing is VERY slow Some WinCE HPCs print more quickly with infrared than cable Try both methods to determine the best for you I have to wait for a period of time after the last line of a print job for the paper to eject This is normal Each WinCE HPC has a different wait t...

Page 57: ...ol panel Speed Up to three pages per minute at normal 5 density page coverage Fonts Any supplied by the application Paper Sizes Letter 8 5 in by 11 in 216 mm by 279 mm Legal 8 5 in by 14 in 216 mm by 356 mm A4 8 27 in by 11 69 in 210 mm by 297 mm Custom 3 93 in by 1 00 in minimum 8 5 in x 100 in maximum 14 in maximum length recommended Paper Type Thermal Cut Sheet or Roll Paper or Perforated Roll ...

Page 58: ... 95 F 5º to 35º C Storage 5º to 122º F 15º to 50º C Humidity Operating 30 80 RH non condensing Storage 30 85 RH non condensing Electrical Power Supply AC 100 240 volts 50 or 60 Hz with AC Adapter DC 11 8 14 4V from NiMH battery DC 12VDC from Car Adapter Power Usage Operating 106 watts maximum Standby 13 watts Optional Battery Type Rechargeable nickel metal hydride NiMH Battery Yield 80 to 100 page...

Page 59: ...Page 51 For PocketJet 200 units sold in the U S A the following document applies ...

Page 60: ...Page 52 For PocketJet 200 units sold in the Europe the following document applies ...

Page 61: ...Page 53 For PocketJet II units sold in the U S A the following document applies ...

Page 62: ...Page 54 For PocketJet II units sold in the Europe the following document applies ...

Page 63: ...EC 1000 4 2 1994 EN50082 1 1992 IEC 801 3 1984 IEC801 4 1988 Standard Used EN50081 1 1992 EN55022 1994 Class B The above product has been tested to be in conformity with the Low Voltage Directive 73 23 EEC Amended by 93 68 EED Directive Standard Used EN60950 1992 A1 A2 1993 IEC950 1992 A1 A2 1993 modified The last two digits of the year in which the CE marking was affixed for Low Voltage Directive...

Page 64: ...EC 1000 4 2 1994 EN50082 1 1992 IEC 801 3 1984 IEC801 4 1988 Standard Used EN50081 1 1992 EN55022 1994 Class B The above product has been tested to be in conformity with the Low Voltage Directive 73 23 EEC Amended by 93 68 EED Directive Standard Used EN60950 1992 A1 A2 1993 IEC950 1992 A1 A2 1993 modified The last two digits of the year in which the CE marking was affixed for Low Voltage Directive...

Page 65: ... or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult...

Page 66: ...einigung des Herstellers Importeurs Hiermit wird bescheinigt dab der die das PENTAX Thermodrucker PT A4202 PocketJet 200 PENTAX Thermodrucker PT A4303 PocketJet II In Übereinstimmung mit Bestimmungen der BMPT AmbtsblVfg 243 1991 funk entstört ist Der vorschriftmäßige Betrieb mancher Geräte z B Meßsender kann allerdings gewissen Einschräkungen uterliegen Beachten Sie deshalb die Hinweise in der Bed...

Page 67: ...ion cable or cradle 4 PC serial cable for connecting to desktop or notebook PCs 3 Parallel cable 6 Parallel cable USB cable Bluetooth adapter cable Wireless infrared adapter unit NiMH battery Non Charging car adapter Running Charging car adapter Carrying case with room for a spare battery Vehicle Mount printer an droll paper Desktop Caddy Cleaning cloth AC power cable You can order the items above...

Page 68: ...Page 60 If you are outside the U S contact the dealer where you purchased your printer for information about ordering supplies accessories and replacement parts ...

Page 69: ...26 Life 4 Overheating 25 41 Recycling Information vi Refreshing 4 27 28 Removal 25 26 Seasoned 27 Tips on Using 28 Blackberry vii 12 Battery Removal Ribbon 24 25 C CD Driver viii 9 10 17 Charge Mode 27 Charging Adapter 3 Charging the Battery 4 28 Checking DIP Switches 5 Cleaning Mode 7 33 36 42 Cleaning Cloth 36 58 Platen Roller 37 42 43 Print Head 7 35 36 42 Printer Exterior 38 Clearing a Paper J...

Page 70: ...tion 9 14 E Errors 5 33 35 37 40 41 44 46 Indicator Light Table 37 End of Page Mode 21 48 EPOC 32 vii 9 12 13 Extended Warranty viii F Features Printer vii Advanced Software 20 Fixed Page Length Mode 21 22 Form Feed Modes 21 30 48 G Green Battery Indicator 4 5 19 27 28 H HPC 46 I Image Problems 44 Indicator Lights 4 5 39 42 Infinite Length Forms 22 Infinite Paper Size Selection vii 16 Infrared Ada...

Page 71: ...ll Paper Usage 22 O Operation Panel 4 Ordering Information 30 57 Accessories 57 Replacement Parts 58 Supplies 57 Outdoor Use Warning v Overheating Thermal Print Head 41 46 P Palm OS Systems vii 11 Pages Don t Print 47 Pages Partially Printed 47 Paper Inserting 4 15 19 29 32 42 44 45 Jam Clearing 31 32 42 Problems 44 Pentax Quality viii 18 32 42 43 Sizes 22 47 Tips on Using 29 32 Parallel Interface...

Page 72: ...rinter Features vii Printing 18 Printing a Self Test Sheet 6 7 38 Protecting the Printer 24 Psion 13 R Radio Television Interference Canadian Regulations 58 European 58 United States FCC Regulations 57 RBRC vi Refreshing the Battery 4 26 27 Regulatory 48 54 Release Cover 29 31 32 42 43 Remove the Interface Connector 8 Removing the Battery 27 Remove the Cover 23 Replacement NiMH Batteries vi Replac...

Page 73: ...roubleshooting 41 Turning the Printer ON 4 18 20 Turning the Printer OFF 4 20 U Unpacking the Printer 1 USB Cable vii 8 48 Use Recommendations v Using the Operation Panel 4 Using the Printer 9 Using Paper Tips on 29 V Variable Length Forms 21 Vehicle Mounts 57 Vehicle Power vii 3 20 48 W Warranty Information viii Warranty Registration 9 10 13 15 16 Windows 2000 9 18 Windows 3 1 9 16 22 44 Windows ...

Page 74: ...ogies Europe nv Weiveldlaan 3 5 1930 Zaventem Belgium Tel 32 2 306 1190 Fax 32 2 306 1199 E mail info europe pentaxtech be Technical Support In US 1 800 453 6144 ext 1820 8 a m to 5 p m Mountain Time M F Outside US Contact your local reseller or any of the Authorized Service Centers Ordering Supplies Accessories or Replacement Parts In US 1 800 543 6144 8 a m to 5 p m Mountain Time M F Outside US ...

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