Partner PT-5910 Service Manual Download

Page: 1 / 74

POS Terminal
PT-5910
Service Manual

Summary of Contents for PT-5910

Page 1: ...POS Terminal PT 5910 Service Manual...

Page 2: ......

Page 3: ...ipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is n...

Page 4: ...lity Chapter 3 Installing Drivers and Software This chapter provides information for installing drivers Chapter 4 Locating the Problem Refer to this chapter to locate the failing part or cause of the...

Page 5: ...ation 13 Hardware Health Configuration 14 ACPI Configuration 15 USB Configuration 16 Boot Settings Configuration 17 Boot Device Priority 18 Hard Disk Drives 19 Boot Settings Configuration 20 Chipset S...

Page 6: ...5 REPLACING FIELD REPLACEABLE UNITS FRUs 47 Safety and precautions 47 Before you begin 48 Replacing parts 48 MSR 49 Customer Display 49 HDD 50 Front Cover 52 Speaker Bracket 54 Speaker 54 Power Button...

Page 7: ...0 USB Configuration sub menu 16 Figure 2 11 Boot Settings screen 17 Figure 2 12 Boot Device Priority sub menu 18 Figure 2 13 Hard Disk Drives sub menu 19 Figure 2 14 Boot Settings Configuration sub me...

Page 8: ...vi...

Page 9: ...described Unpacking the machine on page 1 Checking the package contents on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs t...

Page 10: ...R T E D Identifying components This section describes the parts and connectors on the machine Front right view 4 3 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 Power LED indi...

Page 11: ...3 Rear view 1 2 3 4 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 VFD Customer Display optional Slot 3 Rear Cover 4 Rear Cover Latches...

Page 12: ...nectors 5 3 2 1 4 6 7 8 9 10 11 12 13 14 Connector Description 1 VGA port 2 COM 1 port 3 USB ports 4 RJ 11 cash drawer port 5 DC 12V input connector 6 Microphone jack 7 Line Out jack 8 COM 3 port 9 CO...

Page 13: ...Settings on page 21 Security Settings on page 24 Exit Menu on page 25 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and periph...

Page 14: ...the following message appears Press DEL to run Setup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Select sc...

Page 15: ...the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that optio...

Page 16: ...This screen displays System BIOS Information Processor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by t...

Page 17: ...values spikes of the pulses creates EMI Electromagnetic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to fla...

Page 18: ...10 C H A P T E R 2 B I O S S E T U P IDE Configuration Hard Disk Write Protect This item will be effective only if the device is accessed through BIOS Figure 2 4 IDE Configuration sub menu...

Page 19: ...disable the LBA Large mode Block Multi Sector Transfer Set this item to On will enhance hard disk performance by reading or writing more data during each transfer PIO Mode This item is used to select...

Page 20: ...12 C H A P T E R 2 B I O S S E T U P MPS Configuration MPS Revision This item allows user to select the version of the Multi Processor Specification MPS Figure 2 6 MPS Configuration sub menu...

Page 21: ...items are used to assign the I O address for the serial port 1 2 3 4 5 6 Serial Port3 4 5 6 IRQ These items are used to assign the IRQ for the serial port 3 4 5 6 Serial Port1 2 Voltage select These i...

Page 22: ...fan speed and voltage information Chassis Intrusion This function allows you to enable disable chassis intrusion that can latch a chassis intrusion event even when the system is turned off as long as...

Page 23: ...ot up System Time the system will boot up NOTE If you have change the setting you must let the system boot up until it goes to the operating system Then power off the system This func tion will work t...

Page 24: ...OS will enable legacy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating systems that do not support USB USB 2 0 Controller Mode This item i...

Page 25: ...17 Boot Settings Configuration This screen allow you to configure the boot options Figure 2 11 Boot Settings screen Typematic Rate This item allows you to specify the typematic rate...

Page 26: ...Use this screen to specify the order in which the system checks for the device to boot from Figure 2 12 Boot Device Priority sub menu 1st Boot Device Set the boot device options to determine the seque...

Page 27: ...19 Hard Disk Drives Use this screen to view the hard disk drives in the system Figure 2 13 Hard Disk Drives sub menu 1st Drive Use this item to view the hard disk drives in the system...

Page 28: ...the system is powered on Setting to On will turn on the Num Lock key when the system is powered on Setting to Off will allow users to use the arrow keys on the numeric keypad Hit DEL Message Display...

Page 29: ...21 Chipset Settings This screen allow you to configure the North Bridge and South Bridge chipset options Figure 2 15 Chipset Settings screen...

Page 30: ...Mode Select Dynamic Video Memory Technology DVMT allows the system to dynamically allocate memory resources according to the demands of the system at any point in time that improves the efficiency of...

Page 31: ...face integrated in the Southbridge functionality SMBUS Controller This item allows SMBUS controller to monitor the system temperature and voltage PCIE High Priority Port This setting specifies whether...

Page 32: ...these steps 1 Highlight the item Set Supervisor User Password on the Security menu and press Enter 2 The password dialog box appears 3 If you are installing a new password type in the password You can...

Page 33: ...x appears press OK to discard changes and exit or press Cancel to return to the menu Load Optimized Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate it...

Page 34: ...system is not functioning correctly try loading the fail safe defaults as a first step in getting the system working properly again If you only want to load fail safe defaults for a specific option se...

Page 35: ...ipset Graphics Driver on the page 30 HD Audio driver on the page 32 LAN Driver on the page 33 Touch Screen Driver on the page 35 Driver auto installation Use an external CD ROM drive to install the dr...

Page 36: ...Software updates the Windows XP 7 INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset Intel Inf folder...

Page 37: ...ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to res...

Page 38: ...iver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers 1 Browse to the DRIVER VGA intel folder 2 Double click the executable file The following scre...

Page 39: ...31 4 Browse the ReadMe Information then click Next 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system...

Page 40: ...L L I N G D R I V E R S A N D S O F T W A R E HD Audio driver Refer to the following to install the Realtek drivers 1 Browse to the DRIVER SOUND RealTek folder 2 Click Yes I want to restart my compute...

Page 41: ...pport Windows XP 2000 Refer to the following to install the drivers 1 Browse to the DRIVER LAN RealTek folder 2 Double click the executable file The following screen appears Click Next to continue 3 C...

Page 42: ...34 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 4 When installation is completed click Finish...

Page 43: ...wing to install the touch screen driver 1 Browse to the DRIVER Touch eGalax folder 2 Double click setup exe The following screen appears Click Next to continue 3 Check the box for Install PS 2 interfa...

Page 44: ...N G D R I V E R S A N D S O F T W A R E 4 System will give you a warning click Ok to continue 5 Check the box for None and then click Next to continue 6 Uncheck the box for Support Mulit Monitor Syste...

Page 45: ...37 7 Click Next to continue 8 Click Next to continue...

Page 46: ...ter now and then click Finish Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application 1 Launch the TouchKit application from the Windows deskt...

Page 47: ...ts Calibrattion button 4 Use your finger to touch the blinking X Symbol on the screen until stop blinking 5 Click OK to complate the 4 points calibration You may also use this application to adjust th...

Page 48: ...40 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E...

Page 49: ...age 46 Inverter connectors on the page 46 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail Verify symptoms by recreating...

Page 50: ...Status port F1 3 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen 1 Reseat the LCD cable 2 Reseat the inverter cables...

Page 51: ...Procedure Power shuts down unexpectedly Cannot turn the system on 1 Reseat the power AC adapter cable 2 Reseat the power AC adapter 3 Replace the mainboard Cannot turn the system off 1 Hold down the p...

Page 52: ...eripheral device symptoms Symptom Corrective Procedure USB ports do not work COM ports do not work 1 Reseat the I O cable 2 Reinstall the drivers 3 Replace the mainboard Boot symptoms Symptom Correcti...

Page 53: ...910 mainboard jumper Jumper Setting Description JCMOS 1 2 closed default Normal 2 3 closed Clear CMOS JP2 COM3 1 2 closed 5V 3 4 closed default RI 5 6 closed 12V JP3 COM4 1 2 closed 5V 3 4 closed defa...

Page 54: ...ard connectors Mainboard connectors connector to inverter connector to LCD panel connector to customer display connector to MSR connector to SATA HDD connector to HDD power connector to speaker connec...

Page 55: ...qualified personnel should perform repairs on the PT 5910 Damage due to unauthorized servicing is not covered by the warranty Safety and precautions Computer components and electronic circuit boards c...

Page 56: ...prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle...

Page 57: ...49 MSR 1 Remove two screws 2 Disconnect the cable 3 Remove the MSR Customer Display 1 Remove two screws 2 Disconnect the cable 3 Remove the customer display...

Page 58: ...50 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s HDD 1 Rotate the LCD screen forward 2 Open the rear cover latches 3 Remove the rear cover...

Page 59: ...51 4 Remove the two screws 5 Remove the hard drive tray 6 Disconnect the power cable and SATA cable from the hard drive 7 Remove the four screws 8 Remove the hard drive out from the tray...

Page 60: ...L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s Front Cover 1 Rotate the LCD screen forward 2 Open the rear cover latches 3 Remove the rear cover 4 Disconnect the power cable and SATA c...

Page 61: ...53 5 Remove eight screws from the rear cover 6 Position the PT 5910 as shown 7 Remove the front cover...

Page 62: ...1 Remove two screws from the speaker bracket 2 Remove the speaker bracket Speaker Before proceeding remove the following FRUs Front Cover on page 60 Speaker Bracket on page 62 1 Remove two screws 2 Re...

Page 63: ...the following FRUs Front Cover on page 60 1 Open the hock 2 Pull out the battery LPT Port PS 2 Port DC 12V connector and Audio Jacks Before proceeding remove the following FRUs Front Cover on page 60...

Page 64: ...rd Before proceeding remove the following FRUs Front Cover on page 60 LPT port PS 2 port DC 12V connector and the audio jacks on page 63 1 Disconnect all cables from the mainboard 2 Remove all screws...

Page 65: ...roceeding remove the following FRUs Front Cover on page 60 LPT port PS 2 port DC 12V connector and the audio jacks on page 63 1 Remove all screws from com ports and the VGA port 2 Remove four screws 3...

Page 66: ...U s Inverter Before proceeding remove the following FRUs Front Cover on page 60 1 Remove five screws 2 Remove the inverter cover 3 Remove three screws 4 Remove all cables from the inverter 5 Remove th...

Page 67: ...Remove the panel bracket Waterproof Seal Touch Panel Touch Cover LCD Panel Before proceeding remove the following FRUs Front Cover on page 60 COM Port and Audio Jacks on page 63 Mainboard on page 64 P...

Page 68: ...60 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s...

Page 69: ...61 APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram main parts...

Page 70: ...62 A P P E N D I X Figure 6 2 Exploded diagram main parts...

Page 71: ...63 Figure 6 3 Exploded peripheral parts...

Page 72: ...25003500J0116 20 LED Cover Long PT6800 GP 25003500J0115 NO DESCRIPTION ITEM NO 21 Shaft Front Cover PT6800 1 1 GP 25000500J0110 22 Iron Base PT6900 1 3 GP 21002500M0006 23 Hinge Right 35Kg POS 1 2 GP...

Page 73: ...2690605100007 38 D IC Card PCB 2619050000101 38 E MSR Base 25002500J0113 38 F MSR Bracket 21004500J0025 38 G MSR PCB 700500M010010 38 H IC Card Cover 25003500J0122 38 I None IB FP Cover 25003500J0136...

Page 74: ...rawer 24V 1 RJ 45 LAN port with activity and link LEDs 2 Audio ports 1 Line out 1 MIC in 8 USB 2 0 4 in the back One for Mini PCI e One for MSR RFID reader Two Reserved 1 DC 12V power adaptor connecto...

Search results

Summary of Contents for PT-5910

Reviews:

Related manuals for PT-5910

Brands by name

Popular brands

Partner PT-5910, Service Manual

Search results

Summary of Contents for PT-5910

Reviews:

Related manuals for PT-5910

Brands by name

Popular brands