SERVICE ADVISORY
We would like to thank all Nikon customers for their continued
support and trust that you obtain a truly excellent experience in product performance
and customer care.
It has come to our attention that in our Digital Microscope COOLSCOPE product an
electronic component may, in some instances, fail affecting your COOLSCOPE’s
image capture performance and/or operability.
While not all COOLSCOPE products may be affected with this specific image capture
electronic component failure identified by this advisory, we are offering as a
preventative measure, repair and replacement of the affective component. Your
COOLSCOPE may now or in the future present symptoms that can include;
1) images with a strong color tint
2) images that are totally black and/or
3) images with visible distorted line artifacts or defects.
Nikon will service your COOLSCOPE and repair the affected component free
of charge to you even if the warranty period has expired.
To obtain complimentary service for COOLSCOPES affected by this advisory, please
read below and print the official Nikon Service Return Form. The Service Return Form
provides detailed return instructions.
The Frequently Asked Questions button at the bottom of this page offers more
information about this advisory and, should you have more questions, also provides
information about how to contact Nikon.
We sincerely apologize for any inconvenience you may experience.
