NetApp SG1000 Troubleshooting Installations Download

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Troubleshoot hardware installation (SG100
and SG1000)

StorageGRID

NetApp
March 03, 2022

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up-codes-for-appliance-sg100-and-sg1000.html on March 03, 2022. Always check docs.netapp.com for
the latest.

Summary of Contents for SG1000

Page 1: ...nd SG1000 StorageGRID NetApp March 03 2022 This PDF was generated from https docs netapp com us en storagegrid 116 sg100 1000 viewing boot up codes for appliance sg100 and sg1000 html on March 03 2022 Always check docs netapp com for the latest ...

Page 2: ...0 and SG1000 1 View boot up codes for appliance 1 View error codes for appliance 2 Hardware setup appears to hang SG100 and SG1000 5 Troubleshoot connection issues SG100 and SG1000 5 Reboot services appliance while StorageGRID Appliance Installer is running 6 ...

Page 3: ...e of the following methods for viewing the boot up codes for the appliance controller and gather the required equipment Method Required equipment VGA console VGA capable monitor VGA cable KVM RJ 45 cable Serial port DB 9 serial cable Virtual serial terminal SOL Virtual serial terminal 2 If you are using a VGA console perform these steps a Connect a VGA capable monitor to the VGA port on the back o...

Page 4: ...ing to see if the network interface card NIC firmware needs to be updated RB The system is rebooting after applying firmware updates FP The hardware subsystem firmware update checks have been completed Inter controller communication services are starting HC The system is checking for existing StorageGRID installation data HO The StorageGRID appliance is running HA StorageGRID is running Related in...

Page 5: ...nitialization error SPD reading has failed 0x52 Memory initialization error Invalid memory size or memory modules do not match 0x53 Memory initialization error No usable memory detected 0x54 Unspecified memory initialization error 0x55 Memory not installed 0x56 Invalid CPU type or speed 0x57 CPU mismatch 0x58 CPU self test failed or possible CPU cache error 0x59 CPU micro code is not found or micr...

Page 6: ...ices are found 0xD8 Invalid password 0xD9 Error loading boot option LoadImage returned error 0xDA Boot option failed StartImage returned error 0xDB Flash update failed 0xDC Reset protocol is not available 0xDD DXE phase BMC self test failure 0xE8 MRC ERR_NO_MEMORY 0xE9 MRC ERR_LT_LOCK 0xEA MRC ERR_DDR_INIT 0xEB MRC ERR_MEM_TEST 0xEC MRC ERR_VENDOR_SPECIFIC 0xED MRC ERR_DIMM_COMPAT 0xEE MRC ERR_MRC...

Page 7: ...e Installer might not be available if hardware faults or cabling errors prevent the appliance from completing its boot up processing Steps 1 Review the LEDs on the appliance and the boot up and error codes displayed in the BMC 2 If you need help resolving an issue contact technical support Related information View boot up codes for appliance View error codes for appliance Troubleshoot connection i...

Page 8: ... Enter the URL for the StorageGRID Appliance Installer https appliances_controller_IP 8443 The Home page appears Reboot services appliance while StorageGRID Appliance Installer is running You might need to reboot the services appliance while the StorageGRID Appliance Installer is running For example you might need to reboot the services appliance if the installation fails About this task This proc...

Page 9: ...tion is available only when the controller is in maintenance mode Select this option if there are additional maintenance operations you need to perform on the node before rejoining the grid The services appliance is rebooted 7 ...

Page 10: ...TY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE NetApp reserves the right to change any products described herein at any time and without notice NetApp assumes no responsibility or liability arising from the use of products described herein except as expressly agre...

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