NComputing L300 User Manual Download

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L-Series

Ethernet Virtual Desktop

with vSpace Server™

User Manual

(For L130, L230, and L300)

Summary of Contents for L300

Page 1: ...L Series Ethernet Virtual Desktop with vSpace Server User Manual For L130 L230 and L300 ...

Page 2: ...y to download a copy of the warranty at the time of purchase to keep for your records The warranty can be downloaded from the Documentation page in the Support section of the NComputing website Please refer to the End User License Agreement EULA and Terms of Use TOU that are presented for your review during the software installation process The information contained in these documents is very impo...

Page 3: ...icensing with Microsoft operating systems see www ncomputing com mslicensing For single user applications of your L series product such as remote control digital signage and 1 1 VDI refer to the same web page for information on client operating systems currently supported The NComputing hardware and software products described in this user manual are protected by numerous granted and pending U S a...

Page 4: ...tes 23 Client Access License CAL Installation 24 L130 and L230 Device Setup 25 L130 L230 Firmware Update 27 L300 Device Setup 28 L300 Firmware Update 30 Using Your L130 and L230 Access Devices 31 Using Your L300 Access Device 36 The Server Selection Screen 36 Device Information 37 The Device Setup Screen 37 Device Setup The Connection Settings Tab 38 Device Setup The Manage Groups Tab 39 Device Se...

Page 5: ... Profiles ADVANCED 70 3 0 Profiles 72 5 0 Sessions 74 5 1 Session Overview 74 5 2 Session Information 75 5 3 Session Controls 76 6 0 Device Management 77 6 1 L series M series 77 6 2 Device Groups 78 6 3 Information Tab 79 6 4 Connections Tab 80 6 5 Server Groups Tab 81 6 6 Login Tab 82 6 7 Network Tab 84 6 8 Password Tab 85 6 9 Update Tab 86 6 10 Search Settings and Columns 87 6 11 Configuration ...

Page 6: ...5 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a parti...

Page 7: ...rk virtual desktop L300 인증 번호 NCC L300 B 인증 받은 자의 상호 엔컴퓨팅 주식회사 제조자 제조국가 엔컴퓨팅 주식회사 한국 제조년월 제품 뒷면 참고 기기의 명칭 모델명 Multi User Computing Access Device L230 인증 번호 NCC L230 B 인증 받은 자의 상호 엔컴퓨팅 주식회사 제조자 제조국가 엔컴퓨팅 주식회사 한국 제조년월 제품 뒷면 참고 기기의 명칭 모델명 Multi User Computing Access Device L130 인증 번호 NCC L130 B 인증 받은 자의 상호 엔컴퓨팅 주식회사 제조자 제조국가 엔컴퓨팅 주식회사 한국 제조년월 제품 뒷면 참고 NCC L230 B NCC L130 B ...

Page 8: ...posal Information This symbol means that according to local laws and regulations your product should be disposed of separately from household waste The separate recycling of your product will help ensure that it is recycled in a manner that protects human health and the environment ...

Page 9: ...300 The free software contained within the L300 firmware includes a version of X LOADER U BOOT LINUX LIBSYSFS LIBUCI LIBUSBIP ETHTOOL UCLIBC QT and BUSYBOX Further for at least three 3 years from the date of distribution of the applicable product or software we will give to anyone who contacts us at gplcoderequest ncomputing com for a charge of no more than our cost of physically performing source...

Page 10: ... port and more color depth for an even better user experience The L300 delivers the best possible virtual desktop experience with the addition of a high performance video acceleration system that supports full screen motion video higher screen resolutions and more USB ports This manual covers the L series on Windows operating systems refer to the NComputing online Knowledge Base at www ncomputing ...

Page 11: ... Core i7 Intel Core i7 Intel Core i7 Dual Xeon Dual Xeon Memory 32 bit OS 4 GB 4 GB 4 GB NA2 NA2 NA2 Memory 64 bit OS 6 GB 8 GB 12 GB 16 GB 24 GB 24 GB 1 The number of users that your installation will support depends upon the host s configuration and your end users performance expectations Performance results are highly dependent upon the individual host hardware memory applications being used OS...

Page 12: ...s will launch a browser window at the NComputing Software Download Center Locate the correct software based on product model and operating system and download the corresponding zip folder Note that the current version of vSpace Server is always located at www ncomputing com downloads If internet access is unavailable click Browse CD to locate the installer file per the next step After downloading ...

Page 13: ...o beep frequently The installer may appear to stop but if the mouse cursor regularly switches between the pointer and the hourglass everything should be Note When dealing with certain firewall applications you may need to make sure that the NComputing exe files have proper access permission to the network These exe files include KMSERVC EXE BOOTSRV EXE KMMSG EXE KMUPDATE EXE KMREGWIZ EXE Within th...

Page 14: ...ironment the vSpace host is being deployed into You can use existing accounts or if preferred create new user accounts specifically for the terminals To create new local user accounts and add them to the Remote Desktop Users Group 1 From the host Windows session click Start then Right Click on Computer and click Manage from the dropdown menu 2 From within the Server Manager menu select Configurati...

Page 15: ...net Select vSpace Server Registration in the Windows Start menu as seen below At the registration program welcome screen if vSpace Server password protection is turned on you will need to enter your password Then click the Next button Next you are presented with the vSpace Server End User License Agreement EULA If you agree click in the I agree check box and then click the Next button Important DE...

Page 16: ... to register your software and L series access devices online leave the Register vSpace Server software radio button selected and click Next At the Customer Data screen if the data fields are not already populated with the information entered during product installation enter the registered user s relevant information Each field in this window must be filled in Once you have entered all the data c...

Page 17: ...on that will be registered with the vSpace Server software Also any connected but unregistered L series access devices will be listed for registration If all the information is correct click the Register button to initiate the registration or click Back if you wish to change any of the information You will see a screen showing the progress of the registration and when your registration is complete...

Page 18: ...NComputing L Series User Manual rev 05 07 12 Page 18 of 95 ...

Page 19: ...egistered user s relevant information Each field in this window must be filled in Once you ve entered all the data click the Next button The registration wizard will then show you a list of all unregistered L series access devices that are currently connected to this vSpace Server host and can now be registered On the next screen you then select the Create off line registration file option and cli...

Page 20: ... information is correct click the Register button or click Back if you wish to change any of the information Next email the created txt file to registration ncomputing com Alternately you can copy the txt file to another PC if necessary to send the email It should normally take only one or two minutes to receive the vSpace Server license file by returned email If you do not see the file in your e ...

Page 21: ...istered and ready for continuous use Registration Reminder If user data is not entered during the installation process a reminder message will be displayed each time and administrator logs into the host If user registration data is present but the registration process has not been completed a reminder will be displayed each time the vSpace console is launched NOTE Devices that have not been regist...

Page 22: ...If the Enter Password window appears enter the vSpace Server administrator password you selected during vSpace Server installation Click the Connect button to check for a software update If there is a new version available click on the Download button to start the update process If there is no new version available click on the Exit button When the download is complete the installation of the new ...

Page 23: ...taller and Uninstaller Options The MSI installer for vSpace Server 6 has ADDUSERS 0 available as a command line option to enable silent installs while suppressing the popup window asking if you want to add new users An option is added to the uninstaller to provide options for handling an existing vSpace Server host license during a silent uninstall The available options when running from the Comma...

Page 24: ... to first add the Remote Desktop Licensing Server role provided with the operating system to at least one host in your environment After you install the licensing server on a particular host you will use the Remote Desktop Licensing Manager application to activate the server and add RDS CALs Other hosts in your environment can then point to this license server For Windows MultiPoint Server the lic...

Page 25: ...st PC This can be done using an Ethernet switch a router or some other network connection method Network connection If the network is configured to use DHCP to get dynamic IP addresses you can set up the access device to use it Turn on the access devices and once you see the main screen select the Options button and then select the Setup button ...

Page 26: ...etwork tab select whether to use a dynamic IP address or a static IP address If you choose to use a dynamic IP address click on the Save button If you choose to use a static IP address you must enter the IP address and the default gateway Then click on the Save button ...

Page 27: ...ion is on the host system than what is loaded in the device This dynamic firmware will only persist as long as the L130 L230 device is powered on To make the latest firmware persist power on the device and select the Update tab and click on the Update button When the access device asks you for a password enter updateme without the quotes Your access device will walk you through the process of upda...

Page 28: ...static IP settings specified by the user To use DHCP assigned settings power on the device then go into the Device Setup click the Network tab and select the bullet labeled DHCP NOTE The USB keyboard and mouse ports ONLY support these types of devices No other types of USB devices are supported on these ports The USB keyboard and USB mouse must be directly connected to these ports and cannot go th...

Page 29: ... be on and you should see that the Ethernet activity light ACT also blinks when there is active Ethernet traffic to from the device Installation with monitor mount The L300 device comes with a mounting plate and two mounting screws which can be secured to a monitor via 75mm or 100mm VESA compliant mounting holes The L300 device then attaches to the mounting plate resulting in a zero footprint work...

Page 30: ...s the latest firmware so no additional downloads are necessary to complete this process See the Device Setup The Update Tab section of this manual for firmware update instructions Important Please ensure that you have updated to the latest vSpace Server software and device firmware and registered your system before contacting technical support with a problem Many common issues can be resolved with...

Page 31: ...ew the following information about the access device Version the version of firmware running on the access device Build The build number of the firmware running on the access device Date The date of the firmware running on the access device Device Model The model number of the access device Loaded Schema Version The schema version running on the access device IP Address The IP address the access d...

Page 32: ...user back to the host computer list The Cancel button discards all the changes made in the tabs and closes the window This brings the user back to the host computer list The Network Tab The Network tab contains settings for network connectivity If you plan to use a static IP configuration click on the Use Static IP Address radio button to set an IP address and gateway address for the access device...

Page 33: ...nd click on the Edit button to view and change its settings Select a profile and click on the Enable Disable button to enable or disable the profile The first profile is called Autodetection Unlike the other profiles its name can never be changed and it has no specified server network address The second and third profiles default names are TS 2 and TS 3 respectively You can change these profile s ...

Page 34: ...profile You can make the desktop come up or a define a program to be run that s specified by program name and the folder where it exists on the host PC In the Desktop Size section you can set the video behavior when the access device connects to a host PC using that profile You can set the resolution color depth and frequency For example you can choose a resolution of 1024x768 at a color depth of ...

Page 35: ...may at times require a persistent firmware update versus a non persistent dynamic firmware update on boot up if a newer version is on the server To perform a persistent firmware update select the Update tab and click on the Update button When the access device asks you for a password enter updateme without the quotes Your access device will walk you through the process of updating the firmware It ...

Page 36: ...tions list view Device Information or enter the Device Setup menu All available servers running compatible versions of vSpace on the device s subnet will be displayed by default in the Available Connections list You can also connect directly to a specific host by entering its hostname or IP address in the field at the bottom of the Server Selection screen or enter the Device Setup menu to create g...

Page 37: ... The Device Setup screen holds all of the device s configuration data which is divided into the following categories Connection Settings default tab Manage Groups Login Settings Network Password Update When you are finished configuring device settings you can click OK to save changes and exit the Setup screen click Apply to save your changes and remain in the Setup screen or click Cancel to exit t...

Page 38: ...to connect to the first server in the list and if no successful connection is made the L300 attempts to connect to the second server in the list i e the device does an auto failover to the next server If the L300 does not successfully connect to the second server in the list the device attempts to connect to the third device in the list etc When the L300 reaches the end of the list it starts again...

Page 39: ...tions The L300 adds the concept of a server group to the Autoconnect feature which in turn creates the auto failover feature By autoconnecting to a group of servers more flexible connection options are possible After a group has been created the user may choose to modify the group to add hosts remove hosts or alter the Group Name To accommodate flexible failover scenarios a server is allowed to be...

Page 40: ...n burn in within Windows the standard Windows screen saver must be used Automatic Login Settings o Domain o User Password o Program used for Kiosk mode o Folder used for Kiosk mode Kiosk Mode To launch an application instead of going to the desktop also known as kiosk mode enter the executable name in the Program field and its drive folder directory in the Folder field For example launching Intern...

Page 41: ...Optimize for Selects the type of network connection for optimize network traffic IP Configuration Allows the administrator to configure the terminals network settings o DHCP dynamically obtains settings from the network s DHCP server o Static requires manual population of the IP settings IP Subnet Mask Gateway DNS 1 DNS 2 Ping Test The Ping Test utility can help in troubleshooting network connecti...

Page 42: ... the user to enable or disable the device s firmware password If set the device will prompt for the password anytime a user attempts to access the Device Setup screen or tries to cancel an automatic connection It is recommended that this password be set before deployment to prevent tampering by unauthorized users ...

Page 43: ...rver This setting allows you to direct the terminal to a specific FTP server for an update includes fields for FTP server login To push a new firmware version use the NC Console application Launch the NC Console application directly from the Start menu Start All Programs NComputing vSpace Server NC Console Once in the console navigate to Terminals L series and locate the desired L300 device in the...

Page 44: ... using NComputing s vSpace Server transcoding process Windows displaying video and multi media applications are dynamically detected by vSpace Server and then transcoded for transport to the L300 device using the NComputing UXP network protocol The detection and transcoding process can take a second or two to engage during which time media will not be fully accelerated A short flicker will precede...

Page 45: ...See the section on installing the access device for instructions No Terminal Server found message This occurs when the access device is set to find the host PC and it does not find the host PC where the vSpace Server software is installed Make sure the vSpace Server program is installed on the host computer Make sure the LAN cable is properly connected to the host computer Make sure the host compu...

Page 46: ...ure the host computer and access device are in the same subnet local area network Make sure any firewall or anti virus programs installed in the host computer or network equipment are compatible with the vSpace Server software TS ERROR INVALID OR NO SERIAL NUMBER This message appears when no serial number exists in the host computer This message does not indicate an error regarding the serial numb...

Page 47: ...ce Server software that keeps disconnected sessions running and available If the user reconnects while a disconnected session for that username is present the software will connect the disconnected session to the new session The user will see the desktop as it was when the disconnection occurred The administrator can configure the software to keep disconnected sessions running and available indefi...

Page 48: ...der the kernel the init system and the system logger DHCP Dynamic Host Configuration Protocol is a communications protocol that lets network administrators centrally manage and automate the assignment of Internet Protocol IP addresses in an organization s network Without DHCP the IP address must be entered manually at each computer in an organization and a new IP address must be entered each time ...

Page 49: ...assword Often the user ID must conform to a limited length such as eight characters and the password must contain at least one digit and not match a natural language word MAC Address in a LAN or other network the MAC Media Access Control address is your computer s unique hardware number On an Ethernet LAN it s the same as your Ethernet address When you re connected to the Internet from your comput...

Page 50: ... access devices are on independent subnets The access device can run in this mode but its record will never appear in the administration console s device list Q When I try to do a manual firmware update on the access device why does it not connect to the host PC and download the firmware A This condition occurs when the host and access devices are on independent subnets An access device can run in...

Page 51: ...esolution D1 720x480 will have the best playback experience Content may be encoded in many codecs but if being distributed over the web high compression H 264 or MPEG4 delivers small file sizes but if size is not an issue lower compression formats such as MPEG2 require less processing on the server Please create a test clip in one of the supported formats mentioned in the Multimedia section and te...

Page 52: ...Space Send Message Opens the vSpace messaging window which can be used to display messages on any terminal connected to the same host Non administrator users also have access to several settings through the vSpace system tray icon These include Station Information see above vSpace Send Message see above Browser Acceleration Enable or disable Browser Acceleration to alter browser based streaming me...

Page 53: ... see and change settings for the host PC Sessions The Sessions item shows information about all the sessions currently active on the vSpace software By clicking on a session in the left window pane you will see two tabs of available information The Application loaded tab shows all the applications running on the selected session ...

Page 54: ...eld shows the default username for the vSpace user session If one is not configured it shows the last user that logged in The Status field shows the session connection status The Client connection field shows the UTMA session and the IP address of the access device used The Display Id field shows the access device s display ID The Hardware Id field shows the access device s virtual hardware ID The...

Page 55: ...host PC The Network Broadcast tab allows you to send a message to an access device that is connected to the same host PC or a different host PC on the same network To view a session s screen select the session and click on the View Station button When viewing a session s screen you may select whether or not to control the mouse and keyboard remotely and whether or not to allow the user to control ...

Page 56: ...d during the registration process or as shown below how much longer the product will function before registration is required The System Settings tree item shows the following settings for the vSpace software Double clicking on the name of the setting allows you to adjust it unless it is read only which is specified below ...

Page 57: ... the shutdown occurs After the shutdown command is issued on the host the shutdown timer starts Then a window pops up on each access device that tells the users they must logoff since the host is shutting down Each user must save their work Also a window pops up on the host that enables the administrator to abort the shutdown timer and start the shutdown immediately or cancel the shutdown When the...

Page 58: ...eriod By default this is set to 5 Support WTSAPI32 Interface Displays whether or not the vSpace software has turned on support for the WTSAPI32 interface Disable background bitmaps under Windows XP Displays whether or not the user is able to set their own background bitmap for their Windows desktop Do not display last user name Displays whether or not the vSpace software displays the last user nam...

Page 59: ...all ports After selecting a port the following information is displayed The port number If a device is connected the device s simple name The device s longer name usually including the manufacturer and model A check box for Allow all users access to every USB port When this is selected all USB ports are connected as if in one hub When the box is not checked a list of available USB ports is display...

Page 60: ... effect a reboot of the host system may be required Software Settings LAN The Software Settings LAN tree allows you to see and change settings for the host PC and all other PCs on the network that are running the vSpace software Once you select a server in the tree the same settings are present as are in the Software Settings local tree item Hardware Settings LAN local The Hardware Settings LAN lo...

Page 61: ...ide variety of information available for each access device Clicking on the Columns button enables you to select what columns are displayed You can select a preconfigured group of columns or you can click on the Advanced button to select individual columns to display Double clicking on an entry in the table brings up the Device Properties window that shows a list of properties and buttons for chan...

Page 62: ...device In the Device Properties window there is a checkbox labeled Enable USB on this device The fourth is the Auto Connect feature It is available under the Connection Settings button in device configuration This feature enables configuring the access device to automatically connect using a specific profile when it is restarted or logged off You can print the access device s information by clicki...

Page 63: ...NComputing L Series User Manual rev 05 07 12 Page 63 of 95 In the Enter UTMA Device group name window enter the group name and description ...

Page 64: ...istering vSpace Once vSpace is installed register the host software by right clicking on the NComputing icon in your system tray and selecting vSpace Registration as shown in the image to the right This will launch the Registration Utility and you will be guided through the remainder of the registration process 1 3 Connecting Your Devices vSpace is now ready to accept connections from L and L seri...

Page 65: ... product name of the current NComputing software installed on the host Build Date The publish date of the vSpace build currently installed Version The version number of the vSpace build currently installed Copyright vSpace Copyright information Home Page The official NComputing website URL Technical Support The official NComputing Technical Support URL NC Console Version The version number of the ...

Page 66: ...Server Software Serial Number Maximum Number of Connections The maximum number of simultaneous NComputing device sessions allowable under the current license Registered Device Session Duration The length of time each registered device is allowed to maintain a session Name Company Country Address City State Zip Email Phone Contact information and other details provided during registration Reseller ...

Page 67: ...id user name and password will cause the host to automatically log in to Windows when it boots Otherwise a user will need to manually enter a user name and password each time the host starts up Disconnected Session Cleanup Timeout This value determines how long the host will wait before closing a user session after its device disconnects A larger value provides a longer grace period during which u...

Page 68: ...name of the last user to log in when a new user attempts to log in to Windows Ask User s Permission to View Session Enabling this feature will prompt the target user session for permission if someone attempts to view their session through the NC Console 2 4 System Settings L Series M series The L Series M series tab provides access to settings that control video streaming USB support and remote co...

Page 69: ...tivate L series and M series devices that connect in the future This process will be completed silently in the background and requires no further interaction Enable Remote Console on this Server Enabling this feature will allow other vSpace hosts to view this host s settings as well as information on active sessions and USB port assignment Remote Console Password Sets the desired password for Remo...

Page 70: ...or remove profiles using the Create Profile and Delete Profile buttons located to the top left of the menu An existing profile can be selected using the drop down at the top of the Customize Profiles section of the menu Defaults can be restored using the Restore Defaults button to the right of the menu Show Desktop Wallpaper Enable the use of desktop wallpapers in user sessions This can also be se...

Page 71: ...en streaming videos to client sessions Video Quality 5 95 Decreasing this percentage will dramatically reduce the amount of network traffic being sent to client sessions at the cost of video quality Video streaming support This setting enables or disables the advanced video streaming capabilities available to L300 and L300 devices Advanced Graphics Compression MOJO Allows users to have more than o...

Page 72: ...ave been saved for future use You can edit or delete these profiles by right clicking on them in the profile list on the right side of the console Profiles can be pulled from existing devices and then pushed to entire groups of devices to simplify the process of configuring several devices at a time See 6 11 Configuration Profiles for more information on pushing and pulling profiles ...

Page 73: ...n use are identified by the text No device connected If you select a USB port in use you might accidently disable or restrict one of the ports servicing the host s keyboard mouse or other USB peripheral Once you have selected an open USB port the following settings on the right side of the console will display Available to All Stations This setting is enabled by default and allows all devices to s...

Page 74: ... the right side of the console Right click on any of the active sessions listed on the right side of the console to display the following four options View Session Select this option to allow you to view the desktop of the selected session Send Message Select this option to broadcast a short text message to the selected session Disconnect Session Disconnects the device from the current session but...

Page 75: ...odel of device connected to this session Device Name The name of the device connected to this session user configurable Activation Status The device s activation status which is dependent on registration User Name The Windows User Name associated with this session Session Start Time The date and time that the session was created Serial Number The serial number of the device associated with this se...

Page 76: ...nsole Send Message Sends a private message to the selected session View Remotely displays the selected session providing the same desktop view that the user is currently seeing Disconnect Disconnects the device from its associated session Stop Stops the selected session effectively logging the user out Registration Opens the Registration dialog box Help Opens the Ncomputing Support page on an exte...

Page 77: ...n vSpace Apply Configuration Profile Applies a stored Configuration Profile to the selected device s Store Configuration Profile Stores a profile of the selected device s settings for future use Update Device Firmware Initiates the Firmware Update process on the selected device Set Device Password Opens the Device Password menu for the selected device See Section 6 11 for more information on stori...

Page 78: ...ices within the vSpace console itself This can be accomplished by right clicking on the L series section inside the Devices group within the left navigation tree and selecting Add Group which opens the Device Group Management interface as shown below From this interface devices can be added to a group which can be given a name befitting the nature of your deployment Once created groups can be sele...

Page 79: ...can be edited as desired Device ID The Model ID of the selected device L300 s have a Device ID of 300 Serial Number The serial number of the selected device MAC Address The MAC address of the selected device IP Address The current IP address of the selected device Firmware Version Displays the currently loaded firmware version of the selected device In this example the device firmware is out of da...

Page 80: ...edetermined hosts or groups of hosts Autoconnect to Configures the device to automatically connect to a predefined server location or server group Manual connection options Configures the device so that the user can select a specific host IP or Server Group each time the device boots Auto discovered connections Enable to display all available hosts on the device s subnet IP address or hostname Ena...

Page 81: ... When the device is setup to autoconnect to a server group it will connect to the first available server in the list in the order set in the group If the first server is not available the device will then connect to the next server in the group and so on This is a key component for using the auto failover feature of the L300 UP DOWN Changes the order in which a server within a group will be access...

Page 82: ... Login tab provides several configuration choices that determine how the device will behave once it connects to a given host system including screen resolution and automatic login options Note that the L series and M series Login configuration menus vary slightly as seen below ...

Page 83: ...t before turning off its video signal thereby allowing the monitor to enter its built in screen saver mode Enable Automatic Login Instructs the device to use a specific user name and password when it connects to a host When enabled the credentials will be entered automatically allowing for a swift login Specify the user credentials in the fields below this option Kiosk Mode Instructs the device to...

Page 84: ...tatic and dynamic IP acquisition Interface Indicates the device s network interface Optimize for Indicates the type of network being used LAN Local Area Network DHCP Instructs the device to acquire its network information from a DHCP server Static IP Address Instructs the device to use specific network settings which can be specified in the fields below this setting ...

Page 85: ...o device configuration Use this tab to enable and disable password protection No Password for Setup Sets the device to be accessible for configuration by any user Require Password to Enter Setup Sets the device to require a password before device settings can be altered If a password does not currently exist it can be entered in the fields directly beneath this option ...

Page 86: ...nstructs the device to search for updated firmware within the local area network it resides in Search and Update from FTP Server This option instructs the device to search for updated firmware at a specific FTP location Enter the full path of a specific firmware file to force the device to use that specific file which allows for downgrading if needed Enter the path of a folder that contains multip...

Page 87: ...h Searches for devices on the same subnet as the host using UDP broadcast Multicast Search Uses the network Multicast functionality of certain high end routers and switches to more efficiently discover devices Must be supported by network hardware Search by Range of IP Addresses Searches for devices within a specified IP range IP Address Range Provides the necessary fields to specify what range of...

Page 88: ...ity to design and then deploy pre selected configuration profiles to groups of devices in one step 6 12 Creating Profiles Profiles can be created by right clicking on a device in the L M series Devices list and selecting the Store Configuration Profile option from the pop up menu that displays as shown below After choosing to store the selected profile a confirmation will appear Select Yes from th...

Page 89: ...is select Profiles from the left navigation tree within the Management Console and then right click on a profile as shown below Once you have selected a profile to edit you will be presented with a multi tabbed configuration menu that closely resembles the device configuration menu This menu allows you to rename the selected profile as well as alter Connection Server Group Login Password and Firmw...

Page 90: ...ces This process may take a few moments depending on the number of devices affected by the update Once the process is complete the affected device s will reboot automatically Keep in mind that L and M series device profiles are not cross compatible due in part to the fact that L series stores information for three separate devices users per kit as compared to the L series single device user For th...

Page 91: ...Servers section of the vSpace console s left navigation tree Select this section of the navigation tree to display available hosts to the right of the console click the sign to expand the navigation tree and display the individual servers as sub groups Click on the sign next to each server to display all available remote settings and configuration menus 7 1 Enabling Remote Console Support To allow...

Page 92: ...listed above in mind features available through the remote console function in much the same way they would locally Below is a brief overview of each subsection available for each remote server Server and Licensing Information Click on the server name within the left navigation tree to display a mix of vSpace and Licensing information for that server as described in sections 2 1 and 2 2 of this gu...

Page 93: ...ician logs into the Sales1 server using the virtual machine s console application such as VMWare s vSphere Client Once logged into the server the technician launches the NComputing vSpace Management Console If this host were on a bare metal system they could just as easily have opened an RDP session or if the host were located in their part of the office they could simply go to the host itself and...

Page 94: ... before proceeding and decides to use the vSpace Management Console to accomplish this task Step 1 Locate the active session and its associated device The administrator locates the active session using the Sessions section of the Management Console 5 1 Session Overview of this guide If there were more than one user still active they would all be visible in this list Step 2 Send a message to the ac...

Page 95: ...dministrator locates the device from the host under the L series Device list 6 1 L series of this guide The administrator right clicks on the device and then selects Update Device Firmware to initiate a firmware update on the selected device Once that process is complete and the device reboots the administrator can double click on the device and configure it as desired 6 3 Information Tab through ...

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