Navien America, Inc.
20 Goodyear lrvine, CA 92618 TEL +949-420-0420 FAX +949-420-0430 www.navienamerica.com
Getting Service
If your NCB boiler requires service, you have several options for getting service:
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Contact Technical Support at 1-800-519-8794 or on the website: www.navienamerica.com. For
warranty service, always contact Technical Support first.
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Contact the technician or professional who installed your boiler.
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Contact a licensed professional for the affected system (for example, a plumber or electrician).
When you contact Technical Support, please have the following information at hand:
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Model number
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Serial number
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Date purchased
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Installation location and type
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Error code, if any appears on the front panel display.
Combination Boiler
Installation & Operation
Manual
Version: 1.00(Oct. 02. 2013)
