Nanoptix Suzohapp HSV Owner'S Manual Download

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High Speed Video Lottery Thermal Printer

Owner's Manual

First Edition: April 2010

Last Revision: July 2013

Document # 720007-0000R

Summary of Contents for Suzohapp HSV

Page 1: ...High Speed Video Lottery Thermal Printer Owner s Manual First Edition April 2010 Last Revision July 2013 Document 720007 0000R ...

Page 2: ...soft Corporation Nanoptix is a trademark Other trademarks and registered trademarks are the property of their respective holders Federal Communications Commission FCC Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been...

Page 3: ...ers Power Supply UL Listed power supply with standard 60Hz 50Hz 100 240VAC input and 24VDC output equipped with AC line filtering over current and short circuit protection Use of this product with a power supply other than the Nanoptix Inc power supply will require you to test the power supply and Nanoptix Inc printer for FCC and CE mark certification Communication Interface Cable An approved Nano...

Page 4: ...ting the Printer 14 Printer LED 14 Printing Problems 15 Printer Does Not Work 15 1 8 Printer Configuration 16 BOOT MODE SELECTOR DIP SWITCHES 16 CONNECTION LAYOUT 17 2 Media and Supplies Guide 18 2 1 Thermal Paper Specifications 18 2 2 Ordering Thermal Paper 18 2 3 Ordering Miscellaneous Supplies 19 Ordering Power Supply and Power Cords 19 Ordering Communication Cables 19 Communication Cables Pin ...

Page 5: ...E 11 CONFIGURATION TICKET 12 FIGURE 12 PERFORMANCE REPORT 13 FIGURE 13 BOOT DIP SWITCH 16 FIGURE 13 CONNECTOR LAYOUT 17 FIGURE 14 EXPLODED VIEW 21 FIGURES 15 16 CIRCUIT BOARD COVER REMOVAL 24 FIGURES 17 18 MECH REMOVAL 25 FIGURE 19 DB9 SCREW LOCATION 26 FIGURE 20 MAIN BOARD SCREW LOCATION 26 FIGURE 21 MAIN BOARD SCREW LOCATION 27 FIGURE 22 MECHANICAL DIMENSIONS FRONT VIEW 28 FIGURE 23 MECHANICAL D...

Page 6: ...OOTING PRINTING PROBLEMS 15 TABLE 4 PRINTER DOES NOT WORK 15 TABLE 4 BOOT SELECTOR FUNCTIONS 16 TABLE 4 CONNECTOR LAYOUT 17 TABLE 5 THERMAL PAPER DIMENSIONS 18 TABLE 7 ORDERING THERMAL PAPER 18 TABLE 8 POWER CORD PART NUMBER 19 TABLE 9 COMMUNICATION CABLES PART NUMBERS 19 TABLE 10 RS 232 DB9 FEMALE INTERFACE 20 TABLE 11 4 PIN MOLEX POWER INTERFACE 20 TABLE 12 PARTS LIST 23 ...

Page 7: ...Nanoptix High Speed Video Lottery thermal printer is extremely fast quiet and very reliable With thermal printing technology there is no ribbon cassette to change and paper loading is extremely simple The HSVL features drop in loading allowing the printer to be installed between two devices Figure 1 High Speed Video Lottery Printer ...

Page 8: ...Temperature 0 to 50 C Storage Temperature 30 C to 70 C Operating Relative Humidity 5 to 90 RH at 50C non condensing Communication Interface Options Serial USB 2 0 Memory Firmware 64MBit SDRAM upgradable to 256MBits 16MBit Flash upgradable to 64MBits 64KBit non volatile FRAM memory Resident Character Sets Arial Bold 6 sizes Note Other Character sets can be programmed quickly Integrated Bar Codes UP...

Page 9: ...ls To reset Printer For the High Speed Video Lottery thermal printer simply disconnect and reconnect the printer s power connector to reset the printer in case of a fault condition Once the printer is reconnected the printer goes through a startup routine and resets itself Figure 2 Resetting Printer ...

Page 10: ...720007 0000R July 2013 4 High Speed Video Lottery Thermal Printer Owner s Manual Paper Feed Button Use the Paper Feed Button to advance the paper Figure 3 Paper Feed Button ...

Page 11: ...720007 0000R July 2013 5 High Speed Video Lottery Thermal Printer Owner s Manual Light Emitting Diode The LED on the main controller board shows the printer status Figure 4 Top View LED Positions ...

Page 12: ... runs out of paper The printer will report paper out but it may continue to accept data from the host computer Because the printer cannot print any transactions the data will be lost 1 Remove the used roll 2 Tear off the end of the new roll so that the edge is loose Turn the spindles until the rollers are flush with the arms Figure 5 Spindle Movement ...

Page 13: ...0007 0000R July 2013 7 High Speed Video Lottery Thermal Printer Owner s Manual 3 Place the new paper roll between the arms so that the spindle roller fits into the paper rolls core Figure 6 Loading Paper ...

Page 14: ...l Printer Owner s Manual Caution The paper must be unwound from the bottom of the roll Figure 7 Otherwise the printer may not print or the paper may jam 4 Move the spindle back into the original position locking the paper roll in place Figure 7 Locking Paper ...

Page 15: ...the paper between the metal tabs once far enough the paper in sensor will activate and feed paper to a predetermined length Press the paper feed button Figure 3 4 The paper will advance and the paper will be cut leaving a clean edge for the next printed ticket Figure 8 Inserting Paper Zoom ...

Page 16: ...ideo Lottery Thermal Printer Owner s Manual Note In the event of a paper jam follow the steps below Figure 9 Clearing Paper Jam Pull up on the latch to open the door and remove obstruction Follow instructions on inserting the paper Figure 6 ...

Page 17: ...rmal Printer Owner s Manual 1 6 Spindle Arm Configurations The HSVL is known as the Transformer since it can be mounted in various positions The arms can be moved by loosening the mounting nuts using a 8mm wrench of ratchet Figure 10 Spindle Configurations ...

Page 18: ... test tickets will be printed approximately 5 seconds later Figure 11 Configuration Ticket Model DSP HPQ Firmware HSVL 5 15B Protocol E T88 COMMUNICATION Interface Serial Baud Rate 9600 Data Bits 8 Parity NONE Handshaking PRT RTS Print Mode Line Aux Port Disabled PRINT CONTROL Print Method No HPQ Final Speed 250 mm sec Black Bar Index Disabled No HPQ Burn Time 400 us Cutter PWM 80 Motor Current 3 ...

Page 19: ... Performance Report Nanoptix HSVL Statistics Printer ID VL00000 Model HIGH SPEED VL Firmware HSV 5 43D 0xC79F Power cycles 246 Meters Printed 5 Number of Cuts 65 Jams 0 Voltage errors 0 Temp errors 0 TOF errors 1 Drawer opened 7 On time 0002 01H 43M 36S Figure 12 Performance Report ...

Page 20: ...inter may be having If the procedures in this section do not correct the problem contact a service representative Printer LED Condition LED Status Green LED Status Red Unit ready ON OFF Unit is in Reset or Booting ON OFF Unit in standby powered off OFF OFF Paper Out OFF ON Door Open Fast Blink ON Paper Jam ON Fast Blink Missing Black Index Mark ON Slow Blink Temperature Error OFF Medium Blink Volt...

Page 21: ...ive Print is light or spotty Paper roll loaded incorrectly Check that the paper is loaded properly Thermal printhead is dirty Use recommended thermal receipt paper Vertical column of ticket is missing This indicates a serious problem with the printer electronics Contact your authorized service representative One side of receipt is missing This indicates a serious problem with the printer electroni...

Page 22: ...ation BOOT MODE SELECTOR DIP SWITCHES To access the dip switch remove plate that is covering the main board see section 4 Figure 13 Boot Dip Switch DIP switch settings 1 2 3 4 Function OFF OFF OFF ON Run mode default setting ON ON OFF OFF Recovery mode Corrupted firmware Table 5 Boot Selector Functions ...

Page 23: ...ference Designator Function A J450 Cutter motor B J400 Feed motor C J451 Cutter home switch D J801 Platen open E J800 Ticket taken F J750 Paper low G J700 Paper in H J101 Battery Interface I J301 Print head ground J J600 Top of form Index mark K J850 Paper feed LED L J901 Bezel Illumination M J300 Thermal head Table 6 Connector Layout ...

Page 24: ...le 7 Thermal Paper Dimensions The paper must not be attached to the core If Top of Form Option is installed paper with a colored stripe at the end can be used to indicate that the paper is running low 2 2 Ordering Thermal Paper Manufacturer Numbers Appleton Specialty Papers 825 E Wisconsin Avenue P O Box 359 Appleton WI 54912 0359 Tel 920 734 9841 Toll free 800 922 1729 Kanzaki Specialty Papers US...

Page 25: ...nnector 210007 0601R 24V 60W Power Supply 4 Pin Molex connector GDS Standard Table 9 Power Cord Part Number Contact your Nanoptix sales representative for more information from our toll free line at 1 888 983 3030 Ordering Communication Cables Please specify the Nanoptix part number when ordering communication cables Part Number Part Description 102085 0002R Mini USB communication Cable 6ft 102082...

Page 26: ...round Aux Ground 6 No connect n a n a n a 7 RS232_CTS Input Output Handshake 8 RS232_RTS Output Input Handshake 9 NC or PWR No connect No connect reserved Table 11 RS 232 DB9 Female Interface The table below details the connection pin out for the power supply interface on the printer side The Nanoptix power supply conforms to GDS Standards Pin Allocation 1 12V 2 Ground 3 Ground 4 24V Table 12 4 Pi...

Page 27: ...720007 0000R July 2013 21 High Speed Video Lottery Thermal Printer Owner s Manual 3 Parts List 3 1 Exploded View Figure 15 Exploded View ...

Page 28: ...002R HAP Paperfeed 4JST 3JST 265mm 16 1 1 00 210056 0002R HAP Ground Wire HSVL printer 17 1 1 00 210059 0001R HAP SeikoTPH UnivMB HSVL 18 1 1 00 270022 0001R TPrintMech 640dots 24V cutter 19 1 1 00 300115 0002R Plate Connector HSVL 20 1 1 00 310035 0001R Frame HSVL 21 1 1 00 310036 0001R Cover Main Board HSVL 23 1 2 00 310037 0001R Arm HSVL 24 1 2 00 310038 0001R Spindle HSVL 25 1 1 00 310039 0001...

Page 29: ...1 100390 0001R Cable USB A B 6 ft 1 1 102082 0000R Serial DB9F to DB9M Straight Through 4 1 102805 0000R Serial DB9F to DB9M Null Modem Bezels Note each kit includes Bezel LED PCB harness 4 screws 1 1 1 310001 0001R Bezel Kit short w green LED 1 1 1 310001 0002R Bezel Kit short w blue LED Thermal Print Head Cleaning supplies 1 1 103218 0000N Isopropyl Alcohol Pens 12 pkg each 1 1 103217 0000N Pre ...

Page 30: ...he printer before disassembly 2 Remove the paper roll from the printer by following the steps in reverse outlined in 1 4 Changing the paper 3 Remove the two screws holding on the plastic plate covering the main board Slide the cover away from the mech assembly Figures 16 17 Circuit Board Cover Removal Use ESD protection such as a wrist strap anytime a PCB is exposed ...

Page 31: ...013 25 High Speed Video Lottery Thermal Printer Owner s Manual 4 Remove the two screws holding on the cutter roller mech assembly to the printer base Lift the mech assembly from the printer base Figures 18 19 Mech Removal ...

Page 32: ...utlined in 1 4 Changing the paper 3 Remove the two screws holding the DB9 serial connector located on the back of the printer Figure 20 DB9 Screw Location 4 Remove the two screws holding on the plastic plate covering the main board Slide the cover away from the mech assembly see Moving Mech Assembly step 3 5 Disconnect harnesses grounds etc Remove the last two screws holding the circuit board to t...

Page 33: ...27 High Speed Video Lottery Thermal Printer Owner s Manual 6 The paper feed button can be removed from the main board cover by feeding the wiring between the notches and removing the screw Figure 22 Main Board Screw Location ...

Page 34: ...720007 0000R July 2013 28 High Speed Video Lottery Thermal Printer Owner s Manual 5 Mechanical Drawings Figure 23 Mechanical Dimensions Front View ...

Page 35: ...720007 0000R July 2013 29 High Speed Video Lottery Thermal Printer Owner s Manual Figure 24 Mechanical Dimensions Side View ...

Page 36: ...720007 0000R July 2013 30 High Speed Video Lottery Thermal Printer Owner s Manual Figure 25 Mechanical Dimensions Top View ...

Page 37: ...perating conditions the minimum interval for cleaning the Nanoptix HSVL printer is 3 months or 5km of paper printed which ever is reached first Do not clean the head unit immediately after printing 1 Unlatch the print mech by pulling on the bottom green lever 2 Lightly bring the paper guide housing down Figures 26 27 Paper Guide Housing ...

Page 38: ... roller assembly by pushing up on the top green lever 4 Gently lift the roller assembly up The thermal head can be cleaned with a cotton swab and isopropyl alcohol Wait until the alcohol dries before closing The platen roller should be cleaned with mild soap solution Figures 28 29 Roller Assembly ...

Page 39: ...labeled 2 is located opposite the thermal head platform Both can be cleaned with a cotton swab and isopropyl alcohol Wait for the alcohol to dry before closing Figure 30 Paper in Top of Form Sensors 6 The paper low sensor is located in the HSVL arm spindle Unload the paper roll from the printer and gently clean the sensor with a cotton swab and isopropyl alcohol Figure 31 Paper Low Sensor ...

Page 40: ...720007 0000R July 2013 34 High Speed Video Lottery Thermal Printer Owner s Manual ...

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