Nanoptix Orizon NextGen Owner'S Manual Download

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Owner's Manual

First Edition: November 2019

Last Revision: October 2020

Document # 720013-0000R

Summary of Contents for Orizon NextGen

Page 1: ...Owner s Manual First Edition November 2019 Last Revision October 2020 Document 720013 0000R ...

Page 2: ...poration Nanoptix is a trademark Other trademarks and registered trademarks are the property of their respective holders Federal Communications Commission FCC Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested ...

Page 3: ...r Supply UL Listed power supply with standard 60Hz 50Hz 100 240VAC input and 24VDC output equipped with AC line filtering over current and short circuit protection Use of this product with a power supply other than the Nanoptix Inc power supply will require you to test the power supply and Nanoptix Inc printer for FCC and CE mark certification Communication Interface Cable An approved Nanoptix int...

Page 4: ...er Light Emitting Diode LED 10 Printing Problems 11 Printer Does Not Work 11 2 Media and Supplies Guide 12 2 1 Thermal Paper Specifications 12 2 2 Ordering Thermal Paper 12 2 3 Ordering Miscellaneous Supplies 13 Ordering Power Supply and Power Cords 13 Ordering Communication Cables 13 2 4 Communication Cables Pin Out 14 2 5 Communicating with the Printer 14 3 Printer Disassembly 15 4 Mechanical Dr...

Page 5: ...E ARM IN DEFAULT POSITION 4 FIGURE 4 PRINTER REAR VIEW 5 FIGURE 5 PAPER FEED BUTTON STATUS INDICATOR LEDS 6 FIGURE 6 SPINDLE AND TENSION ARM 7 FIGURE 7 TESTING PRINTER 9 FIGURE 8 EXPLODED VIEW 16 FIGURE 9 MECHANICAL DIMENSIONS FRONT VIEW 17 FIGURE 10 MECHANICAL DIMENSIONS SIDE VIEW 18 FIGURE 11 MECHANICAL DIMENSIONS BOTTOM VIEW 19 FIGURE 12 TOP OF FORM SENSORS 20 ...

Page 6: ...LE 3 TROUBLESHOOTING WITH STATUS LED 10 TABLE 4 TROUBLESHOOTING PRINTING PROBLEMS 11 TABLE 5 PRINTER DOES NOT WORK 11 TABLE 6 THERMAL PAPER DIMENSIONS 12 TABLE 7 ORDERING THERMAL PAPER 12 TABLE 8 POWER CORDS POWER SUPPLY PART NUMBERS 13 TABLE 9 COMMUNICATION CABLES PART NUMBERS 13 TABLE 10 ORIZON NEXTGEN SERIAL PINOUT 14 ...

Page 7: ...ut the Printer 1 1 Description of Printer The Nanoptix Orizon NextGen thermal printer is extremely fast quiet and very reliable With thermal printing technology there is no ribbon cassette to change and paper loading is extremely simple Figure 1 Orizon NextGen Printer ...

Page 8: ...r that mounts to the front of the printer It operates independently from the printer allowing tickets to be delivered after the entire print is complete In the event that the ticket is not taken within a predetermined amount of time it is withdrawn and dropped from the bottom of the presenter The addition of the presenter increases the minimum ticket length from 2 55 65mm to 3 35 85mm ...

Page 9: ...ce ports HDMI output port 720p Ethernet Port Micro SD Card Reader Memory Firmware 32 Gbit Flash 4 Gbit Ram 16 kbit EEPROM Resident Character Sets Arial Bold 6 sizes Note Other Character sets can be programmed quickly Integrated Bar Codes UPC A UPC E Interleaved 2 of 5 3 of 9 Code 128 EAN 8 EAN 13 Note Other Bar Codes can be programmed quickly Speed Up to 250 mm second Human Interface Auto feed pap...

Page 10: ...pdate RJ45 Ethernet Communication 12 Pin Micro Fit Jr Serial Communication Debug HDMI Video Out 8 pin JST Bezel Out Table 2 Specification 1 4 Spindle Arm Configurations The Orizon NextGen can be mounted in various positions The arms position can be selected by removing the mounting screws repositioning the arm and reinstalling the screws Figure 3 Spindle Arm in Default Position ...

Page 11: ...ls To reset Printer In case of a fault condition the Orizon NextGen thermal printer can be reset by disconnecting and reconnecting the printer s power connector Once the printer is reconnected the printer goes through a startup routine and resets itself Figure 4 Printer Rear View ...

Page 12: ...1 6 Paper Feed Button Light Emitting Diode LED Use the Paper Feed Button to advance the paper The LED on the top of the printing mechanism displays the printer s status See section 1 8 Table 3 Figure 5 Paper Feed Button Status Indicator LEDs Paper Feed Button LED ...

Page 13: ...will be lost 1 Remove the used roll and tear off the end of the new roll so that the leading edge is loose 2 Place the new paper roll on the spindle and feed the paper under the tension arm into the paper path once far enough the paper out switch will activate the feeder motor which advances the paper to a predetermined length Caution The paper must be unwound from the top of the roll thermal side...

Page 14: ...r s Manual Note In the event of a paper jam follow the steps below Unlatch the print head assembly by listing the bar located at the front of the mechanism pictured below Remove any paper or obstructions Close the print mechanism and re feed the paper ...

Page 15: ...print a performance report including the number of prints errors firmware on time etc Model ORIZON Firmware ONG 2 00A CRC 16 0xC446 SETTINGS Protocol NTL Interface TCP Print Mode Page Speed 200mm s Burn Time 200us Motor Current 60 Voltage 24 1 Volts Temperature 22 Celsius IP Address NOT SET 9100 Subnet Mask NOT SET SYSTEM RESOURCES FLASH Used 00000 Free 65535 LIBRARY INVENTORY Tpl 0 1 2 3 4 5 6 7 ...

Page 16: ...f the procedures in this section do not correct the problem contact a service representative Printer Light Emitting Diode LED Condition LED Status Green LED Status Red Unit ready ON OFF Unit is in Reset or Booting ON OFF Unit in standby powered off OFF OFF Paper Out OFF ON Door Open Fast Blink ON Paper Jam ON Fast Blink Missing Black Index Mark ON Slow Blink Temperature Error OFF Medium Blink Volt...

Page 17: ...is light or spotty Paper roll loaded incorrectly Check that the paper is loaded properly Thermal printhead is dirty Use recommended thermal receipt paper Vertical column of ticket is missing This indicates a serious problem with the printer electronics Contact your authorized service representative One side of receipt is missing This indicates a serious problem with the printer electronics Contact...

Page 18: ...er with a colored stripe at the end can be used to indicate that the paper is running low Under certain conditions colored paper or pre printing on the thermal side of the paper may affect the presenter s sensors and lead to faulty reporting of the paper jam status Nanoptix recommends the use of white thermal paper with no pre printing on the thermal side for reliable operation 2 2 Ordering Therma...

Page 19: ...ntal Europe standard C13 square inlet connector 213005 0011R 24V 60W Power Supply 2 Pin Molex connector GDS Standard Table 8 Power Cords Power Supply Part Numbers Ordering Communication Cables Please specify the Nanoptix part number when ordering communication cables Part Number Part Description 102085 0002R Mini USB communication Cable 6ft 210093 0002R Microfit Receptacle 2x6pos to DB9S Table 9 C...

Page 20: ...cations including a DB9 serial connector The table below details the connection pin out for the Micro fit Jr 2x6 serial interface on the printer side Pin Signal Port 1 Signal Ground 1 1 2 RXD1 1 3 RTS2 2 4 RXD2 2 5 CTS1 1 6 TXD Debug 3 3V 0 7 TXD1 1 8 RTS1 1 9 TXD2 2 10 Signal Ground 2 2 11 Signal Ground Debug 0 12 RXD Debug 3 3V 0 Table 10 Orizon NextGen Serial Pinout 2 5 Communicating with the P...

Page 21: ...October 2020 15 Orizon NextGen Thermal Printer Owner s Manual 3 Printer Disassembly 3 1 Part List Use ESD protection such as a wrist strap anytime a PCB is exposed ...

Page 22: ...October 2020 16 Orizon NextGen Thermal Printer Owner s Manual 3 2 Exploded View Figure 8 Exploded View ...

Page 23: ...October 2020 17 Orizon NextGen Thermal Printer Owner s Manual 4 Mechanical Drawings All Values in Millimeters Figure 9 Mechanical Dimensions Front View ...

Page 24: ...October 2020 18 Orizon NextGen Thermal Printer Owner s Manual Figure 10 Mechanical Dimensions Side View ...

Page 25: ...October 2020 19 Orizon NextGen Thermal Printer Owner s Manual Figure 11 Mechanical Dimensions Bottom View ...

Page 26: ...h the print mech pulling up on the top front portion of the print mech Unlatch the roller assembly by pushing up on the top green lever 2 The top of form sensor is located opposite the thermal head platform Figure 12 The sensor can be cleaned with a cotton swab and isopropyl alcohol Wait for the alcohol to dry before closing 3 The paper low sensor is located in the Orizon NextGen arm spindle Unloa...

Page 27: ... specified RMA number NOTE Make sure to place a blank ticket or a piece of paper between the thermal print head and roller for shipping and storage United States of America Canada and International RMA XXXXXX Nanoptix Inc 699 Champlain St Dieppe NB Canada E1A 1P6 NOTE It is imperative to have every package clearly identified by an RMA number 6 2 Technical Support Contact Information Service depart...

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