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How to process a Refund
Step 1
Press on “Merchant Menu” on screen, select “Transactions” and
select “REFUNDS”.
Step 2
Enter the refund password and press ENTER key or press
“Continue” on screen.
Step 3
Enter the Refund amount using number keys on PINPAD.
Step 4
Press ENTER key or press “Refund amount” on screen.
Step 5
Ask the card holder to TAP, INSERT or SWIPE.
Step 6
On PIN entry screen, ask the customer to enter PIN and press
ENTER.
Step 7
Once processed, terminal will display response (Approved/
Declined) on screen.
Step 8
Terminal will print Merchant receipt with a prompt to print
customer copy.
How to complete a Sale
Step 1
Enter the sale amount using the number keys on PIN-PAD and
press ENTER key or press “Proceed to pay” on screen to continue.
Note:
For correction, press “←” key to clear the value or “X” to
cancel.
Step 2
Making sure that the cardholder can read the transaction, ask
the cardholder to TAP, INSERT, or SWIPE their card on Terminal.
Note: Card can be tapped on the screen
or inserted into the
reader on the bottom of the terminal or swiped across the reader
on the top of the terminal above the printer.
Step 3
For insert & swipe cards, cardholders will be prompted to select
the account selection if applicable or account type (Cheque,
Savings and Credit).
Step 4
Cardholders would be required to enter PIN & press ENTER.
Note:
Contactless cards do not require PIN or signature for
amount below $100. Some cards allow bypass of PIN and ask for
Signature.
Step 5
Once processed, terminal will display response (Approved/
Declined) on screen. Remove the card if inserted.
Step 6
Terminal will print Merchant receipt with a prompt to print
customer copy.
Getting Started
Turn on:
Ensure the terminal is charged and keep the “Enter” key pressed until
the screen turns on.
Turn off:
Select “Merchant Menu” > “Settings” > Scroll down to “Power off”.
Menu:
Select “Merchant Menu” for refunds, settlement and settings.
Schemes supported:
Visa, Mastercard, eftpos, Amex, UnionPay
Network:
4G and WiFi
Quick Reference Guide
NAB QT850 Terminal
Release 1.3
