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Motorola Health & General Information

Troubleshooting, Index & Useful Numbers 

3

Customer Services, Hutchison 3G UK Ltd, 

PO Box 333, Hemel Hempstead, HP2 7YW,
United Kingdom. 

three.co.uk

Published by Hutchison 3G UK Limited. 
All rights in this publication are reserved and
no part may be reproduced without the prior
written permission of the publisher. 

© 2004 Hutchison 3G UK Limited. A Hutchison
Whampoa company. Registered office: 
9 Queen Street, Mayfair, London W1J 5PE.

The contents are believed to be correct at the
time of going to press, but any information,
products or services mentioned may be
modified, supplemented or withdrawn. The
provision of any products and services by
Hutchison 3G UK Limited is subject to 

3

’s

customer terms (available at three.co.uk). The
customer terms will take precedence if there is
any discrepancy with this publication. ‘

3

’ and

related images, logos and names referred to in
this publication are trademarks of the
Hutchison Whampoa group of companies.

MOTOROLA and the Stylised M Logo are
registered in the US Patent & Trademark Office.
The Bluetooth trademarks are owned by their
proprietor and used by Motorola, Inc. under
licence. Java and all other Java-based marks
are trademarks or registered trademarks of Sun
Microsystems, Inc. in the U.S. and other
countries. All other product or service names
are the property of their respective owners. (c)
Motorola, Inc., 2004.

Designed by Dutton Merrifield Ltd, Bristol. 
This publication is printed on fully recyclable
paper.  DM05005 Feb05

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Summary of Contents for V975

Page 1: ... withdrawn The provision of any products and services by Hutchison 3G UK Limited is subject to 3 s customer terms available at three co uk The customer terms will take precedence if there is any discrepancy with this publication 3 and related images logos and names referred to in this publication are trademarks of the Hutchison Whampoa group of companies MOTOROLA and the Stylised M Logo are regist...

Page 2: ... them If all you want to do is power up and get going that s fine But if you want to know more about what you can do with 3 you ll find it here Hutchison 3G UK Limited trading as 3 is a service provider and has provided the information in this user guide concerning what you might expect from 3 services Motorola Inc is the manufacturer of the Motorola V975 mobile and has provided the information on...

Page 3: ...leshooting 12 3 Index 12 5 Useful Numbers 8 9 10 11 12 Getting set up 1 1 Installing the SIM card 1 2 Installing the memory card 1 3 Installing and charging the battery 1 5 Battery use Your mobile explained 2 1 Getting to know your Motorola E1000 2 3 Your mobile s start screen 2 5 Your mobile s keys and navigation Get going 3 1 Turning your mobile on and off 3 2 Setting the time and date 3 3 Choos...

Page 4: ...re a few simple things to do before you can use your new mobile This section shows you how to install your SIM and battery and how to charge it up 1 1 Installing the SIM card 1 2 Installing the memory card 1 3 Installing and charging the battery 1 5 Battery use ...

Page 5: ...n your mobile becomes unusable until a valid one is inserted The holder for your SIM is underneath the battery Always disconnect the charger and other accessories from your mobile before inserting and removing your SIM Any reference to SIM within this user guide is referring to your SIM card Your 3 SIM can only be used in mobiles which are enabled for 3 services Any attempt to use the SIM in other...

Page 6: ... of the battery compartment 2 Push battery down into position The battery is not fully charged when you buy your mobile Before you can use your mobile you need to install and charge the battery as shown Your mobile is designed to be used only with Motorola Original batteries When you charge the battery the battery level indicator in the top panel of your screen will show how much of the process is...

Page 7: ...d for long periods of time may require a longer charge time Maintain the battery at or near room temperature when charging Do not expose batteries to temperatures below 10ºC 14ºF or above 45ºC 113ºF Always take your mobile with you when you leave your vehicle When you do not intend to use a battery for a while store it uncharged in a cool dark dry place such as a refrigerator Over time batteries g...

Page 8: ...nutes familiarising yourself with your mobile s screen and icons now and you ll be ready to explore all its features This section explains what all the icons and symbols mean and shows you how to find your way around your mobile 2 1 Getting to know your Motorola V975 2 3 Your mobile s start screen 2 5 Your mobile s keys and navigation Your mobile explained 2 ...

Page 9: ...ivates the prompts displayed on screen in the right soft box End key On Off power To end calls and services Menu key Takes you to the main menu from the start screen When it appears on other screens it gives you access to a submenu related to that particular feature Camera Voice Send key To make voice calls and view recent calls Left soft box Displays a variety of prompts Right soft box Displays a...

Page 10: ...ctivity Description Icon Signal strength indicates the strength of your mobile s connection with the network Strong No signal You cannot make or answer calls when the no signal indicator is displayed Service indicates when a packet switch connection is available to access 3 services and Multimedia messaging Network indicates whether your mobile is using the 3 video service area When you leave the ...

Page 11: ...ge feature settings edit text and select an application by pressing the centre of the key 3 Menu key This key takes you to the main menu from the start screen When it appears on other screens it gives you access to a submenu related to that particular feature 4 Voice Send key This key is used to make and answer voice calls and view recently dialled calls 5 Video Send key This key is used to make a...

Page 12: ... ringtunes and wallpapers as well as showing the various ways of entering text available plus a number of shortcuts 3 1 Turning your mobile on and off 3 2 Setting the time and date 3 3 Choosing ringtune and alert profiles 3 4 Setting a wallpaper 3 5 Customising menus wallpaper and the screen 3 6 General shortcuts 3 7 Choosing a text entry method 3 8 Text entry shortcuts ...

Page 13: ...a key press time of approximately 3 seconds Setting the time and date You ll need to set the time and date before you can use your Calendar and other functions Once you ve done so it will also help increase the speed of 3 services Press Scroll to and press Scroll to Initial Setup and press At Time and Date press At Time press CHANGE Scroll up or down and left and right to change the time Press OK ...

Page 14: ... ringtune and alert profiles Your mobile will ring or vibrate to notify you of an incoming call message or event This ring is called an alert Scroll to At Style press CHANGE Scroll to your preferred ring style Loud Soft Vibrate Vib Ring Silent and press To change ringtune profiles Scroll to Loud Soft Vibrate Vib Ring Silent Detail and press Scroll to Ring Volume 3 phone number 3 additional line Te...

Page 15: ...in which you can make your mobile unique 3 5 User guide General shortcuts Use the chart below as a guide for general navigation shortcuts and key functions 3 services Also to return to the services screen from any screen This key takes you to the main menu from the start screen When it appears on other screens it gives you access to submenu items related to that particular feature This key acts li...

Page 16: ...pdate with each key TAP multitap Numeric Symbol iTAP predictive text You press each key as many times as needed to display the character you want to enter eg for C press 3 times Enter only the number that appears on each key Let the handset predict each word as you enter it then choose the word from the list Description Entry Method Enter symbols only User guide 3 8 Moves the cursor left or right ...

Page 17: ...oday on 3 4 3 Getting to know the services screen 4 4 The service icons 4 7 Tunes Pix 4 9 Downloading a ringtune 4 11 Music 4 12 Accessing Music 4 13 Games 4 15 Finding a game 4 16 Playing a game 4 17 Football 4 19 Accessing football services 4 20 How to set goal alerts for your football team 4 21 Downloading and storing match highlights from an alert 4 23 Comedy 4 25 Accessing Comedy 4 26 Other u...

Page 18: ... on 3 from any page Press User guide 4 2 One press of and you re straight into Today on 3 the fastest way to find exactly what s new in the world of 3 Today on 3 brings you the pick of the day s video audio and text stories on one scrolling screen With a few clicks you re straight into the story In the morning you get the latest news sports and entertainment stories Later in the day dip in and fin...

Page 19: ...eek updated weekly Find out the new releases and the best movies of the week in Pick of the week Comedy Watch the funniest impressions from the Decoy Farm and award winning Aardman animations plus rib tickling classic scenes from Monty Python and French and Saunders 4 3 User guide You can also select at the top of the Today on 3 screen where you ll find colourful icons like these Each icon represe...

Page 20: ...you can send mail containing any combination of photos audio short video clips and text User guide 4 6 Horoscopes Want to see what your future holds Find out with weekly and monthly horoscopes from celebrity astrologer Claire Petulengro Claire combines ancient Romany wisdom with a dynamic modern approach to astrology so make sure you don t miss her predictions for the days ahead Sport Sport on 3 j...

Page 21: ...Today on 3 4 4 7 User guide Tunes Pix on 3 True identity ...

Page 22: ...ringtune Select Buy ringtune Select STORE Select Apply as ringtune Select 3 phone number User guide 4 10 Today on 3 4 To set the downloaded ringtune see page 3 3 Downloading a ringtune Get the sound that says it s your mobile that s going off To access Press Select Select press Select 3 Tunes Pix Select Ringtunes 4 9 User guide ...

Page 23: ... view the clip without downloading Select Quickplay To save the clip and watch Select Save play Once the download is completed it will automatically play Select STORE Select Store only Select OK To play a video clip Select Select Videos Select to your preferred video clip Select PLAY User guide 4 12 4 11 User guide Music on 3 Bang on ...

Page 24: ...Today on 3 4 4 13 User guide Games on 3 The next level ...

Page 25: ...inding a game Download a game to your mobile Pick anything from fast paced shoot em ups to classic brainteasers Press Select Select Select your preferred game Your mobile will display a brief description of the game Select Download Game Press Yes Each game has specific information about what constitutes a single play of that game Check the game information page for your game ...

Page 26: ...Today on 3 4 Football on 3 4 17 User guide Have it ...

Page 27: ...guide 4 20 Accessing football services Get the latest news match reports live scores and video clips with Barclays Premiership and UEFA Champions League goal action Press At Select Choosing goal alerts for a team means that you will receive alerts for all goals half time and full time scores for all matches that your team plays in You can also keep up to date with the latest news from your favouri...

Page 28: ...clip Select PLAY Today on 3 4 User guide 4 22 Press MESSAGES Select Message Inbox Select your preferred alert message Press Select Go To Your mobile will display match results Select your preferred match result Downloading and storing match highlights from an alert If you set up a video alert for your favourite Premiership team 3 will send you a text message containing a link to the full time matc...

Page 29: ...Today on 3 4 4 23 User guide Comedy on 3 Laughing gear ...

Page 30: ...out downloading Select Quickplay To save the clip and watch Select Save play Once the download is completed it will automatically play Press STORE to save the clip Select Store only Press OK Accessing comedy How to have a laugh whenever you feel the need 4 25 User guide To play a video clip Scroll to Select Videos press Select your preferred video clip Press PLAY ...

Page 31: ...a comma eg Baker Street London Select Find Crown Copyright 2003 User guide 4 28 4 27 User guide Setting your favourite locations We recommend that you set your favourite locations upfront This will save you from having to enter them each time you use the service So whenever you use Quick Map Find or A to B your favourite locations will appear in a drop down menu Enter the name for the preferred lo...

Page 32: ...tional Oddly Enough To set up a Lotto alert Select Lotto Select Set this alert 4 29 User guide Using My Nearest Find a bank restaurant florist or whatever you need wherever you are This example shows how to find your nearest florist Press Select Select Select My Nearest Select Florists You have two options to select a location Option 1 Select My locations Select your preferred location Option 2 Se...

Page 33: ...u currently have no Portfolio would you like to set one up Select Proceed At the query box Enter the name of your portfolio Select Submit Select My Portfolios Select your portfolio name to add shares rename or delete a portfolio Setting up a financial portfolio How to keep track of your stocks and shares ...

Page 34: ...services that will make it easier for you to manage your calls Grouptalk Caller ID Call Divert take a look at the list below for the complete picture 5 1 Making and receiving a voice call 5 2 Making and receiving a video call 5 3 Making a call from Contacts or recent calls list 5 4 Grouptalk 5 5 Caller ID 5 6 Diverting incoming voice video calls and faxes ...

Page 35: ...ea code To delete a digit press DELETE Press Press to finish the call To answer a voice call Press Press to finish the call To reject the call Press To put on hold or mute Press Scroll to HOLD Mute To de activate hold or mute Press RESUME UNMUTE To activate or de activate the external speaker Press SPEAKER Making and receiving a voice call The basics Make a video call Enter the number including th...

Page 36: ...eived Calls or Dialled Calls and press Scroll to your preferred contact Press to make a voice call Press to make a video call Press to finish the call Grouptalk You can talk to 5 people simultaneously To make the call Enter the first person s number Press Enter the second person s number Press To switch to Grouptalk when there are 2 or more calls connected Press LINK Repeat to link up to 2 callers...

Page 37: ...ess DONE Caller ID Handy if you don t want the person you re calling to know it s you Enter the contact number Press Scroll to Hide ID and press Press to make a voice call Press to finish the call Video calls can only be diverted to a video number You can divert all your incoming voice video calls and faxes to another number such as to your Voicemail or divert them only when your mobile is busy ou...

Page 38: ...ou want wherever you are The next few pages show you how to create and manage your contacts and store them according to what type they are home work mobile number email address and so on 6 1 Storing a contact 6 2 Editing a contact 6 3 Searching and deleting a contact 6 4 Copying contact s between mobile and SIM 6 Contacts 6 Contacts ...

Page 39: ...it a contact Scroll to Scroll to the contact you want to edit and press VIEW Press EDIT Scroll to the relevant fields to edit and press Edit the details Press OK or to confirm details Press DONE to store the changed contact To store a contact Enter the contact number including the full area code or mobile code Press STORE Scroll to each relevant field and press to add select or change details When...

Page 40: ... search for a contact Scroll to Enter the first letter of the name of the contact Scroll to your preferred contact To delete a contact Press Scroll to Delete and press Press YES to confirm deletion To copy all contacts Scroll to Press Scroll to Copy and press Scroll to All to SIM Phone and press Select Merge Overwrite and press To copy a single contact Scroll to Scroll to your preferred contact Pr...

Page 41: ...otos and video and a way to play music too The next few pages show you how to take pics and video clips and store them and how to play different kinds of music files 7 1 Taking a photo 7 2 Making a video clip 7 3 Viewing and deleting a photo video 7 4 Playing an audio clip 7 Media Centre ...

Page 42: ...r Scroll to Apply as Contact Entry and press Press QUICK MENU At Make Video press Press CAPTURE Press OPTIONS STORE Scroll to Store Only and press YOU CAN SEND PICTURES AS MESSAGES OR USE THEM AS SCREENSAVERS AND WALLPAPERS Taking a photo You can take and store a library of photos on your mobile Scroll left to view your own image and right to view your subject Scroll up or down to pan and zoom Scr...

Page 43: ... file and press Scroll to Delete and press To play a new song while the current one is playing Press BACK Scroll to the audio file you want to listen to and press PLAY Scroll to left or right to move between audio clips User guide 7 4 7 3 User guide Viewing and deleting a photo video You can delete media files to create more space on your mobile To view a photo video from the start screen Scroll t...

Page 44: ...mobile However you want to do it there s a way 8 1 Setting up and listening to your Voicemail 8 2 Setting up your Videomail 8 3 Creating and sending a text message 8 4 Addressing a message using Contacts 8 5 Setting up your email username 8 6 Configuring your email profile 8 7 Capturing and sending a photo video as a multimedia message 8 8 Creating and sending emails direct 8 9 Setting up your POP...

Page 45: ...r Mail from any mobile by calling 07782 333 123 or 447782 333 123 when calling from abroad and enter your 3 mobile number eg 07XXX XXX XXX and your new 4 digit PIN You can access your Videomail from your mobile by video calling 447782 333 123 when calling from abroad This service is only available in countries where the video call facility is available Press and hold Once connected to Videomail yo...

Page 46: ...erred contact details and press Press SEND User guide 8 4 8 Mail Messaging Addressing a message using Contacts This is a shortcut to sending a text video message Scroll to Enter the first letter of the contact Scroll to the preferred contact and press Scroll to Send Message and press Scroll to New Text Message New Multimedia Message and press Enter message and press SEND You can send your text mes...

Page 47: ... 3mail com When entering User ID and Password make sure that you have selected Number mode To do this press until appears above the text box We recommend you choose your username carefully as it is an important element of your Mail service Press Scroll to and press Scroll to Enter Username and select a username eg johnsmith If the username has already been taken enter another one Try adding a numb...

Page 48: ...d and press SEND or Scroll to your preferred contact details and press Press SEND Creating and sending emails direct How to use the email application on your mobile To create an email from the start screen Press MESSAGES At Create Message press Scroll to New Email and press At Msg enter the message text and press OK At To enter contact email address and press OK or Press CONTACTS Scroll to your pr...

Page 49: ... mail to any fax machine 8 9 User guide Setting up your POP3 email account You can collect emails stored in your other email accounts on your mobile once you have completed the configuration to access them Press At press Scroll to and press Scroll to press Scroll to Setting and press Scroll to Manage other mail and press Scroll to Add new account and press If you enter details of the other email a...

Page 50: ...d press To view 3mail inbox Press MESSAGES Scroll to Email Msgs and press Press Yes No Press Exit At 3mail Inbox and press Scroll to your preferred email and press Press READ Viewing your mobile s messages inbox Incoming text and multimedia messages and emails also get stored in the inbox 8 11 User guide ...

Page 51: ...with a PC you need to set them up first Here s where you can find out how 9 1 Synchronising with your PC 9 2 Installing Motorola software on your PC 9 3 Backing up and customising synchronisation 9 4 To conduct regular synchronisation 9 Synchronisation ...

Page 52: ...ory Installing Motorola software on your PC How to install Motorola Desktop Suite for the V975 on a PC so you can synchronise the two Ensure that your mobile is not connected to your PC 1 Close down any open applications on your PC and ensure your mobile is not connected to your PC 2 Place the Motorola V975 CD into the PC s CD drive 3 The installation of your mobile Phone Tools software should aut...

Page 53: ...ny conflicting Calendar details Choose one of the options eg computer or mobile phone Should you wish for this to be automatically resolved each time for your appointments select the option for Repeat this choice for other conflicting appointments 5 Once synchronisation has been completed you will see a completed status for each task this is shown with a little tick next to the application To exit...

Page 54: ...ur Motorola V975 has a bunch of useful extra features including a Calendar with alarms to remind you of specific appointments and a way to lock your mobile 10 1 Storing an appointment 10 2 Setting alarms 10 3 Setting the SIM PIN code 10 4 Locking your mobile ...

Page 55: ...OK At Start enter the time using the keypad and scroll left to minutes Press OK At Duration press Scroll to your preferred duration and press At Repeat press Scroll to your preferred option and press At press Scroll to your preferred option and press Press DONE To set your alarm Press Scroll to and press Scroll to Alarm Clock and press At New Alarm press Enter Name Time and Alert and press Press D...

Page 56: ...If you enter your PIN incorrectly three times in a row the USIM will be blocked Call 3 Customer Services on 0870 7330 333 for help with unlocking your SIM Press Scroll to and press Scroll to and press At Phone Lock press SELECT At Lock Now Automatic Lock press SELECT When the screen prompts you to Verify Unlock Code enter code default code is 1234 Press OK To change the unlock code Scroll to New P...

Page 57: ...Safety Information 11 Motorola Health Safety Information The information in this section gives you detailed guidelines on how to use your mobile as safely as possible 11 1 A message from Motorola your mobile manufacturer ...

Page 58: ... requirements in your country A message from Motorola your mobile manufacturer Phone Operation When placing or receiving a phone call hold your phone as you would a wireline telephone Body Worn Operation To maintain compliance with RF energy exposure guidelines if you wear a phone on your body when transmitting always place the phone in a Motorola supplied or approved clip holder holster case or b...

Page 59: ...ble to assist you in obtaining this information Use While Driving Check the laws and regulations on the use of phones in the area where you drive Always obey them When using your phone while driving please Give full attention to driving and to the road Use hands free operation if available Pull off the road and park before making or answering a call if driving conditions so require Operational War...

Page 60: ...never had a previous seizure or blackout If you have experienced seizures or blackouts or if you have a family history of such occurrences please consult with your doctor before playing video games on your phone or enabling a blinking lights feature on your phone The blinking light feature is not available on all products Parents should monitor their children s use of video games or other features...

Page 61: ... testing procedures using standard operating positions with the phone transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR of the phone while operating can be well below the maximum value This is because the phone is designed to operate at multiple power levels so as to use only the power ...

Page 62: ...Troubleshooting Index Useful Numbers 12 Facing a problem Use this section to track down what s wrong and correct it 12 1 Troubleshooting 12 3 Index 12 5 Useful Numbers Troubleshooting Index Useful Numbers ...

Page 63: ... take a couple of seconds If nothing happens check that the battery is charged See pages 1 3 4 Call 3 Customer Services on 0870 7330 333 to obtain the PIN unblocking PUK code If you see on the screen then the ringer is on Audio See page 3 3 Your mobile doesn t turn on You can t make calls You can t hear others on your mobile The other person can t hear you The mobile has been damaged dropped or go...

Page 64: ...tre 7 1 7 4 Memory card inserting 1 4 Messaging 8 1 8 11 Mobile features 2 1 2 2 keys 2 5 N Navigation key 2 1 2 5 O On off power 2 2 2 5 3 1 P Photos deleting 7 3 photo messaging 8 7 taking 7 1 viewing 7 3 R Ringtunes downloading 4 9 voice video messages 3 3 S Screen start 2 3 Setting up your email profile 8 6 email username 8 5 POP3 email account 8 9 Shortcuts general 3 6 text entry 3 8 SIM inst...

Page 65: ...uest the relevant alert and 25p for each text alert To stop your alerts at any time please text STOP to the shortcode 84070 For any queries please contact Opera Telecom directly on 0871 875 25169 or email customerservices operatelecom com Met Office Weathercall is provided by Opera Telecom and it costs 10p to request and 25p for weather information For any queries please call 0871 872 9899 or emai...

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