Motorola SURFboard SB4100 User Manual Download | Manualshive

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Summary of Contents for SURFboard SB4100

Page 1: ...S SU UR RF Fb bo oa ar rd d U Us se er r G Gu ui id de e S SB B4 41 10 00 0 C a b l e M o d e m C a b l e M o d e m R TM ...

Page 2: ...the user s authority to operate the equipment This product was FCC compliant under test conditions that included the use of the supplied cable between system components To be in compliance with FCC regulation the user must use this cable and install it properly Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all appli...

Page 3: ...e Directive s of the Council of the European Union Motorola Inc Broadband Communications Sector 6450 Sequence Drive San Diego CA U S A SURFboard Cable Modem Model SB4100i SB4100E EN55022 EN55024 EN60950 CISPR 22 CISPR 24 IEC950 1991 A1 1992 A2 1993 A3 1995 A4 1996 EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC This product was qualified under test conditions that included the use of the ...

Page 4: ...this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola Inc reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola Inc to provide notification of such revision or change M...

Page 5: ...ection to USB equipped computers The standard Ethernet connection provides network service to single or multiple users For all models just open your browser and surf In this manual when we refer to SB4100 we are referring to SB4100 SB4100i and SB4100E Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Easier Always on always connected Faster Up to 100 times fa...

Page 6: ...B4100 is scanning for the network configuration server connection A solid light indicates the network connection is acquired 5 Activity When the light is flashing the SB4100 is transmitting or receiving data When the light is off the SB4100 is not transferring data 6 Standby Press and the LED lights turn off indicating the Ethernet and USB ports are disabled not receiving or transmitting data The ...

Page 7: ...d from your computer 3 100 The light is on when a 100Base T link is established and off when a 10Base T link is established 4 USB This port provides a direct connection to USB equipped computers 5 This is the recessed reset button 6 CABLE This port transfers data to and from the service provider 7 POWER This connector provides power to the SB4100 Introduction Before You Begin Installation Operatio...

Page 8: ...rnet cable Required for connecting to the Ethernet port One USB cable Required for connecting to the USB port SB4100 User Guide CD ROM Contains User Guide and USB drivers necessary for connecting to USB port You need to purchase a 75 ohm coaxial cable with F type connectors for connecting your SB4100 to the nearest cable outlet If you have a TV attached to the cable outlet you may need a 5 900 MHz...

Page 9: ...re Any standard 10 100Base T Ethernet card operates with the SB4100 This is not needed if connecting to the USB port The Ethernet card must be installed before the SB4100 If it is not follow the installation instructions included with your Ethernet card The USB connection is supported by Windows 98 Windows 2000 and Windows Me and requires special software to operate All USB drivers are on the CD R...

Page 10: ...n Basic Configuration Troubleshooting Do not block the ventilation holes on the sides of the modem to prevent it from overheating Do not open the SB4100 cable modem Refer all service to your local service provider Wipe the modem with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust TV cable to cable outlet P...

Page 11: ...ical outlet 3 Connect your computer to the SB4100 using one of the following methods Ethernet Connect the 10 100Base T shielded Ethernet cable to the SB4100 Ethernet connector and the other end to the Ethernet jack on the back of your computer or USB Connect the USB cable to the SB4100 port marked USB and the other end to the USB port on the back of your computer Introduction Before You Begin Inst...

Page 12: ... to the Internet for up to 32 users Multiple users must be connected to an Ethernet hub which should be attached to the SB4100 Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Service provider Ethernet hub TV cable Standard Ethernet cable Computer Computer Computer SB4100 Standard Ethernet cable Ethernet 8 S SU UR RF Fb bo oa ar rd d R TM Do not connect both...

Page 13: ...hernet and USB connections For two users on individual computers connect the USB and Ethernet ports directly to the SB4100 Multiple users are supported with a single user attached to the USB port and the remaining up to 31 users connected to the Ethernet hub Ethernet and USB Service provider TV cable Ethernet USB Computer Computer SB4100 9 S SU UR RF Fb bo oa ar rd d R TM Do not connect both Ether...

Page 14: ...When the receive channel is locked the light is solid green Send flashes while the SB4100 scans for the send channel When the send channel is locked the light is solid green Online flashes while the SB4100 is obtaining configuration information When the configuration information is obtained the light is solid green During normal operation the Power Receive Send and Online lights are on and the Act...

Page 15: ...r guide 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus 3 Double click the Network icon on the Control Panel window 4 Select the Configuration tab on the Network window for Windows 95 or Windows 98 5 Check to see if TCP IP has been installed for the device being used Ethernet card or USB If TCP IP appears in the list of network components it is i...

Page 16: ...Click Microsoft in the Manufacturers section and then click TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Configuring for TCP IP 12 S SU UR RF Fb bo oa ar rd d R TM ...

Page 17: ...roperties 12 Select the IP Address tab on the TCP IP window 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when a prompt to restart your computer is displayed and then click OK again Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting 13 S SU UR RF Fb bo oa ar rd d R TM ...

Page 18: ...ired to load them from the Microsoft CD that came with your PC 1 Check that the USB cable is connected from the PC to the cable modem If it has not been installed refer to Installation For a Single User 2 Insert the CD into the CD driver The PC automatically recognizes the USB connection Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting 14 S SU UR RF Fb bo oa...

Page 19: ...Next to install the driver on the location displayed 8 If the operating system is not installed on the hard drive insert your Microsoft Operating CD when prompted or If the operating system is loaded on the hard drive click Next at the prompt 9 Click Yes to restart your computer Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting 15 S SU UR RF Fb bo oa ar rd d ...

Page 20: ...allation Operation Basic Configuration Troubleshooting 16 S SU UR RF Fb bo oa ar rd d R TM The uninstall procedure will remove the SB4100 USB drivers and registry entries from Windows 98 Windows Me and Windows 2000 If operating problems develop it may become necessary to uninstall the USB drivers Refer to the appropriate instructions for your operating system This uninstalls the device from your c...

Page 21: ... Adapters 7 Highlight SB4100 8 Right click SB4100 or Click Other to locate the SB4100 if it does not appear in the Network Adapters 9 Click Uninstall 10 Click OK Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting 17 S SU UR RF Fb bo oa ar rd d R TM This uninstalls the device from your computer system however the operating system O S may leave some driver files...

Page 22: ...step 10 8 If an O S is supported click Remove Driver Each step displays in green indicating the file is being removed If a file cannot be located the remove process fails and displays the step in red A file could be missing if the original USB installation process was interrupted and the files were not fully installed 9 Click About to view files and registries that can be removed manually in Micro...

Page 23: ...nipcfg exe A window similar to the example is displayed 4 Select your adapter name the Ethernet card or USB device 5 Click Renew 6 Click OK after the system displays an IP address If after performing this procedure your computer does not access the Internet call your service provider They will assist in your configuration Introduction Before You Begin Installation Operation Basic Configuration Tro...

Page 24: ...Internet service Press the reset button Call your service provider Check the lights on the front panel Note the first light from top to bottom that is off This light indicates where the error occurred If the first light that is off is Receive During normal operation the receive channel is lost During startup the receive channel is not acquired Send During normal operation the send channel is lost ...

Page 25: ... at the modem and wall outlet and hand tighten if necessary Check the IP address follow the steps in Verifying Your IP Address call your service provider if you need an IP address Check the USB or Ethernet cable at the modem and your computer Press the Standby button to reconnect Internet Service Check that Acrobat Reader 4 0 is installed and selected 21 The Problem Cannot receive or send data Can...

Page 26: ...NSTALL OR USE THE PRODUCT ITS SOFTWARE COMPONENTS DOCUMENTATION OR ANY OTHER CONTENTS OF THE PRODUCT PACKAGE RETURN THIS PRODUCT INCLUDING ALL SOFTWARE COMPONENTS DOCUMENTATION OR ANY OTHER CONTENTS OF THE PRODUCT PACKAGE WITHIN TEN 10 DAYS AFTER PURCHASE TO THE SERVICE PROVIDER YOU SHOULD OPEN THIS PRODUCT PACKAGE AND USE THE PRODUCT ONLY IF YOU ACCEPT EACH OF THE TERMS OF THIS SOFTWARE LICENSE A...

Page 27: ...raft communications or in design construction operation or maintenance of any nuclear facility Motorola BCS and its licensors disclaim any express or implied warranty of fitness for such uses You represent and warrant that you shall not use the Software for such purposes Title of this Software and the documentation including the ownership of all copyrights mask work rights patents trademarks and a...

Page 28: ...rola BCS 6450 Sequence Drive San Diego CA 92121 Export Restriction You agree that without obtaining the necessary license or approval from the United States government you will not knowingly i export directly or indirectly the software to any country for which the United States government or any agency thereof at the time of export requires an export license or other govern mental approval or ii p...

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