Motorola One 5G User Manual Download

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User Guide

Summary of Contents for One 5G

Page 1: ...User Guide User Guide ...

Page 2: ...ide of Cricket Please review the terms and conditions and the associated privacy policy for each location based service to learn how location information will be used and protected In addition your Cricket phone may be used to access the internet and to download and or purchase goods applications and services from Cricket or elsewhere from third parties Cricket provides tools for you to control ac...

Page 3: ...nnect share pay sync Connect with Wi Fi Connect with Bluetooth wireless Share files with your computer Share your data connection Pay with your phone Share files with Nearby Share Print Sync to the cloud Cast your screen to a TV Use a memory card Airplane mode Mobile network Protect your phone Screen lock Your privacy App pinning Backup restore App safety Data usage Troubleshoot your phone Restart...

Page 4: ...able national or international RF exposure guidance SAR guideline when used normally against your head or when worn or carried at a distance of 5 mm from the body To meet RF exposure guidelines during body worn operation the device should be positioned at least this distance away from the body The SAR guideline includes a considerable safety margin designed to assure the safety of all persons rega...

Page 5: ...lash Navigation icons are along the bottom Note Certain apps and features may not be available in all countries 11 35 11 35 cricket 11 35 PlayStore Photos Gmail Sa Hey y G Go oo o og g gle y Google 3 3 APR 3 TUE USB C Charger Volume Buttons Power Button Fingerprint Sensor SIM microSD Card Tray Speaker Earpiece Ultra wide Front Camera Main Front Camera Headset Jack Proximity Sensor Press display on...

Page 6: ... sensor Open apps Quickly open your favorite apps by double tapping the fingerprint sensor You ll need Power touch turned on see Gestures Tip To add security to your phone see Protect your phone Volume buttons To turn volume up or down Media volume Press the volume buttons when your phone is not ringing or during a song or video to adjust media volume Call volume Press the volume buttons during a ...

Page 7: ...l into the SIM tray hole next to the SIM card tray to pop out the tray Tip Refer to the diagram below for tray and hole location 2 Insert the SIM card with the gold contacts down then gently push the tray into the slot Add a microSD card for additional storage Note microSD card is optional sold separately SIM card insert graphic After the battery is removed the SIM card is inserted in the slot on ...

Page 8: ...ee your Google apps contacts calendar photos and more Tips To add edit or delete accounts swipe up Settings Accounts To set up email accounts see Gmail For help with your Google account visit www google com accounts Connect to Wi Fi For faster Internet access and to conserve mobile data use swipe the status bar down Touch and hold to choose a Wi Fi network For full instructions see Connect with Wi...

Page 9: ...gers is not recommended Navigate your phone Explore by touch Use your fingers to find your way around Tap Choose an icon or option Touch and hold See more options Drag Move items on the home screen Swipe Scroll through lists or between screens Pinch or double tap Zoom in and out on websites photos and maps Twist Twist a map with two fingers to rotate it and pull two fingers down to tilt it Split s...

Page 10: ...rd the middle from the left or right edge Go to the home screen Swipe up from the bottom of the screen See recent apps Swipe up from the bottom of the screen and hold Tap an app to reopen it Tap the app icon to see app info or split the screen Go back a screen Swipe toward the middle of the screen from the left or right edge Switch between apps Swipe left or right across the bottom of the screen L...

Page 11: ...es tons of information Depending on what apps are in use your phone may use a lot of power When your phone is not in use for a period of time unnecessary background processes are shut down to optimize battery life To see what s using up battery power swipe up Settings Battery USAGE DETAILS To help improve battery life swipe up Settings Battery Battery Saver and tap Turn on now When on your phone s...

Page 12: ... clean cloth Water damage is not covered by your warranty Tips to prevent damage to your phone Dry your phone and ports thoroughly with a soft clean cloth Don t try to charge your phone when it s wet Do not expose your phone to salt water or other liquids Do not expose your phone to water at high pressure Do not drop or puncture your device as this could damage the water repellent features Clean y...

Page 13: ...pp icons along the bottom are commonly used apps phone message Google Chrome Gallery and camera Tips Open app list Swipe up to see all your apps Return home To return to the home screen from any location swipe up from the navigation bar Pages To add a page drag an app to the right side of the screen until you see a new page You can add multiple pages To see other pages of shortcuts and widgets if ...

Page 14: ...r phone and get support Find it Swipe up Settings Help Tip Some apps have their own help that s specific to their features Just tap the menu inside the app for details Search On the home screen tap the Google Search box for a text search or tap to search by voice When you type suggestions appear below the search field To search for a suggestion tap it To search for text in the search field tap on ...

Page 15: ...bles Easily see and participate in conversations using notification bubbles that float on top of the display Find it Swipe up Settings Apps notifications Notifications Bubbles then tap the switch to turn it on To use tap a bubble to open and reply to a conversation Drag the bubble around the screen to move it Note Not all apps support this feature Tip Swipe left or right to remove a notification S...

Page 16: ...national emergency alert system Emergency alerts can pop up to tell you about a national or local crisis After you close an alert you can reopen it by swiping up Settings Apps notifications Advanced Wireless emergency alerts Tip Emergency alerts have a special sound and vibration that is two seconds long followed by one second then another one second To choose which types of alerts you receive swi...

Page 17: ...s Icons at the top right of the screen tell you about phone status Status Icons Network strength Alarm set Wi Fi in range connected Data Saver on Airplane mode Battery Saver on Do not disturb Wi Fi hotspot on Battery charging full ...

Page 18: ...ange Do Not Disturb settings touch and hold Do Not Disturb then select an option People Allow some people to interrupt when they call send a message or start a conversation Tip Create an exception for repeat callers that allows a call to sound from the same person within a 15 minute period tap People Calls Allow repeat callers Apps Choose the apps that can interrupt you when Do Not Disturb is on A...

Page 19: ...le tap a notification to open it Tip To prevent notifications from appearing in the lock screen swipe up Settings Apps notifications Notifications Notifications on lock screen Don t show notifications Lock screen message To add a message to your lock screen such as your name in case your phone gets lost swipe up Settings Display Advanced Lock screen Add text on lock screen Screen timeout To change...

Page 20: ... Speak Google Voice Use Google voice commands to tell your phone what you want Use voice to make a call Tap on the home screen Then say Call and then a contact name or number Or say Send text Tip If a contact has more than one number you can say which number to call for example Call Joe Black Mobile Search by voice Tap on the home screen to search by voice Note To wake up your phone by saying Hey ...

Page 21: ...ther and calendar events Turn this on in the Clock app For more tips visit https support google com assistant Gestures Explore special gestures designed to save you time and make your day easier Find it Swipe up Settings System Gestures Note Your phone may not have all features Swipe fingerprint for notifications Swipe down on the fingerprint sensor to check your notifications Double press power k...

Page 22: ...n the camera Swipe to split See apps in split screen by swiping back and forth Note See more gestures in Moto Direct Share In some apps you can share something directly to a contact app or conversation Google Direct Share screen Tap a contact to share an item Swipe up to get more options Select the share option usually by tapping within an app then choose an app or contact to share information To ...

Page 23: ...lose it Swipe up from the bottom of the screen to put the video in a small window Drag the video around your screen Note Not all apps support this feature Picture in Picture mode Tap the video to open it on your screen 29 January 29 Fri 10 AM 5 PM 4 PM 3 PM 2 PM 1 PM 12 PM 11 AM Weekly Project Meeting Start hangout with Alexis https plua Google com hangouts Pick up snacks for the party Tap the vid...

Page 24: ...home screen until a new page appears You can add multiple pages Adjust display settings Adjust brightness font size and screen saver Swipe up Settings Display Switch to dark theme Change your display to use dark theme which saves battery and can be easier on your eyes Swipe up Settings Display Dark theme Tip Tap Schedule to set when you want Dark theme to display 11 35 3 3 3 APR 3 3 TUE Play Store...

Page 25: ...tcuts you ll see a list Add widgets Touch and hold an empty spot on the home screen tap Widgets touch and hold a widget then drag it to your home screen Resize widgets You can resize some widgets touch and hold a widget until you feel a vibration then release Drag the white circles at the edges to resize Move or delete widgets and apps Touch and hold a widget or app and drag it to another spot ano...

Page 26: ...up Settings System Languages input Languages Adjust font size Swipe up Settings Display Advanced Font size Discover Moto See Moto to set more custom features like twisting your wrist twice to quickly open the camera making two chopping motions to turn on the flashlight and placing the phone face down to silence notifications and calls ...

Page 27: ...d managing notifications To supervise this phone remotely view and set screen time limits and add restrictions to services and apps tap Set up parental controls 1 hr 5 min Digital Wellbeing parental co Today Other Gmail Messages WAYS TO DISCONNECT REDUCE INTERRUPTIONS Unlocks Dashboard No timers set Bedtime mode Focus mode Manage notifications Do Not Distrurb Tap to set up Notifications Settings 1...

Page 28: ...dialpad tap Enter a number then tap to call it Voice dial To voice dial tap on the home screen or say Hey Google then say Call name Voicemail appears in the status bar when you have new voicemail To hear it swipe down and tap the notification Make a contact widget Touch and hold an empty spot on the home screen tap Widgets then touch and hold the Direct dial widget Drag it to your home screen then...

Page 29: ...r Respond with a text When your phone is locked tap Reply and select a message to respond Note When you hold your phone to your ear the touchscreen goes dark to avoid accidental touches When you move the phone away from your ear the screen lights up again Don t use covers or screen protectors even clear ones that cover the proximity sensor above the touchscreen Search contacts B C A Search contact...

Page 30: ...on hold Tap Merge to join the calls together End a call Tap Favorites See all your favorite contacts together Find it Phone Favorites To add favorites tap Contacts scroll or search to find the contact then tap Recent calls View your calls with newest first and then call text or store them Find it Phone Recents To return a call tap next to the caller s name or number To send a text message store th...

Page 31: ...ck it then tap Emergency or Emergency Call 2 Enter the emergency number 3 Tap to call the emergency number Note Your phone can use location based services GPS and AGPS to help emergency services find you For more information swipe up Settings Location Advanced Emergency Location Service Messages Stay in touch with messages and pictures For tips on using the keyboard see Use the keyboard Find it Me...

Page 32: ...t or right You can find archived messages by tapping Menu Archived Save pictures Touch and hold a picture and then tap to save it To see the picture swipe up Photos Voice entry Tap a text box then tap on the keyboard Tip If you don t see on the keyboard swipe up Settings System Languages input On screen keyboard Google voice typing to activate voice entry Messages Search messages Start chat You He...

Page 33: ... to use as the default Use the keyboard When you tap a text box like in a message or search you have keyboard options Type or gesture Enter letters by touching them one at a time Or enter a word by tracing a path through the letters While you re typing word suggestions appear above the keyboard Tap one to select it Voice entry Tap on the touchscreen keyboard then say what you want to type Close th...

Page 34: ...box and enter or speak text to search Note Your phone uses your Wi Fi network or your mobile phone network to access the Internet If you can t connect contact your service provider Your service provider may charge to surf the web or download data Google Chrome browser showing the options menu in the upper right corner Go to a web page Tap the address bar at the top of a page and enter an address 1...

Page 35: ...p feedback or visit https support google com chrome Downloads Warning Apps downloaded from the web can be from unknown sources To protect your phone and personal data from theft download apps only on Google Play Store Files Tap the download link To see the file tap Menu Downloads Pictures Touch and hold it then tap Download image To see the picture tap Photos Download Browser settings To change yo...

Page 36: ...ty check Safe Browsing Camera Take crisp clear photos Find it Camera Camera viewfinder screen Take a photo by pressing the shutter button at the bottom middle switch to front camera on the lower left Video camera button is at the bottom right while the options menu is at the extreme right Take a photo Tap to take a photo 1X See more options See your last picture Take a photo Switch to video camera...

Page 37: ... find these options along the top of the camera or video screen Viewfinder options for rear and front cameras HDR Set to On Off or Auto Turn on HDR high dynamic range effect for better pictures in challenging lighting situations such as outdoors When set to Auto the HDR icon turns yellow to indicate it s active Flash Set to On Off or Auto For front facing cameras with flash you can also turn the T...

Page 38: ...een Photo modes Portrait Take portraits using special enhancements and effects For more see Take a portrait photo Cutout Cut out the subject in the foreground and replace the background For more see Change the background Macro Capture an up close detailed photo up to 2cm away Spot color Pick one color from the viewfinder while everything else becomes black white Night Vision Take a low light photo...

Page 39: ...se options tap at the top of the viewfinder Camera settings Photo size rear or selfie camera Set the photo resolution for the camera Video size rear or selfie camera Set the video resolution Slow motion size rear or selfie camera Set the video resolution for a slow motion video HDR Turn on HDR high dynamic range effect for better pictures in challenging lighting situations such as outdoors Selfie ...

Page 40: ... composition Generate an alternate shot that uses the professional photography rule of thirds Shot optimization Enhance photos with automatic tuning and AI scene detection Google Lens Find out more about the things you see in the viewfinder See Identify scan items using Google Lens Storage Choose a storage location for your photos and videos Phone or Memory card Save location Turn on to tag photos...

Page 41: ...amera Cinemagraph 1 Touch and hold to capture the scene 2 Tap and swipe over a portion of the scene to keep it in motion Tap to erase some or all of your selection Tap CLEAR to remove all of the selection 3 Drag the slider bars to edit the length of the clip 4 Pick the loop style Regular loop repeats the clip from start to end Bounce loop repeats the clip from start to end then reverses the action...

Page 42: ...eenshots by touching the screen with three fingertips Tip To see the screen capture tap Photos Screenshots Photos View edit and share photos Find it Photos View share or delete Tap a thumbnail to open it then tap to share to delete or Menu for more options Tip To select multiple files open a folder touch and hold a photo then tap others Or group photos in an album and share the whole album Zoom Op...

Page 43: ...on in the top right to search email Tap the Pencil icon in the bottom right to start a new email Add Gmail accounts The first time you turned on your phone you probably set up or logged in to your Google account that sets up the Gmail app for one account To add more Google accounts swipe up Settings Accounts then tap Add account Google Tip In the Gmail app tap Settings Add account Start or join a ...

Page 44: ...ipe up Settings Accounts then tap the account name and Remove account Duo Sign in with your Google account to make and receive video calls Find it Swipe up Duo Google Duo screen that can be used to make video and voice calls Tap the contacts icon to find a contact or tap LET S GO to invite friends Start a new video call Tap the search box then type or tap a name in your contacts to start the video...

Page 45: ...ou to call friends with the Duo app on any device Tip When on a video call your phone will automatically switch from cellular network to Wi Fi if available Moto Explore special features designed to save you time and make your day easier Find it Moto Personalize Customize you phone with styles and wallpapers Gestures Control your phone with gestures Tips Find details of your phone s latest features...

Page 46: ...d icon shapes Wallpapers Find unique wallpapers for the home screen and lock screen Gestures Enhance your phone with gestures and actions Find it Moto Gestures Quick capture Twist your wrist twice quickly to open the camera Power touch Double tap the Power button fingerprint sensor for quick shortcuts Tap the switch Tap to open Moto app features or swipe up from the bottom of the screen ...

Page 47: ...y See notifications keep the screen on when you re looking at it and reduce blue light in the evenings Find it Moto Display Peek Display Battery friendly notifications fade in and out while the screen is off to show you what s going on Tap the switch to turn it on then tap Peek Display Settings to customize gestures and notifications Note Notification display settings can also be set by swiping up...

Page 48: ...ap to choose Schedule Day 3 Days Week or Month Go to today s date Tap at the top Add events reminders or goals Tap Event Task Reminder or Goal enter details then tap Save Tip In most views tap a time on the calendar to enter event details March April 2019 Nothing planned Tap to create M O N APR 7 13 APR 14 20 APR 21 27 W E D W E D M O N S U N Dentist appointment 4 5 PM Jennifer s birthday Tax Day ...

Page 49: ... google com calendar Tip Add a Calendar widget to your home screen Touch and hold an empty spot on the home screen tap Widgets then touch and hold a calendar widget and drag it to your home screen More apps Google Play Google Play is a digital content experience from Google where you can find and enjoy your favorite music movies TV shows books magazines and Android apps and games Download apps Tap...

Page 50: ...t contact or tap Menu Delete Call text or email Tap a contact then tap an option If the contact doesn t have an email address you can add one and use Duo to video chat Search contacts In the Contacts list tap Tip From the home screen tap the Google search box and enter a contact s name Share a contact Tap a contact then tap Menu Share to send it in a message or email via a Bluetooth connection or ...

Page 51: ... place To add your social networking contacts swipe up Settings Accounts then tap Add account To add your email contacts see Gmail Tip If you add an Exchange account you can send messages to your coworkers even if you don t have them stored in your contacts To import contacts from your SIM card if it didn t happen automatically swipe up Contacts Menu Settings Import SIM card Tap OK to confirm To i...

Page 52: ...ions Tap GO GO then enter a place or address Zoom To zoom in or out drag two fingers together or apart on the screen Turn Rotate two fingers on the map to turn it Identify address Touch and hold a spot on the map to show the nearest address Chicago Chicago Chicago Evanston Evanston Oak Lawn Oak Lawn Oak Lawn Evanston Calumet City Calumet City Arlington Arlington Heights Heights Arlington Heights D...

Page 53: ...ate playlists anytime Find it Swipe up YT Music To upload your music library to YT Music from a computer visit music youtube com Tip Share songs directly with your contacts Tap Menu next to a song and tap Share See Direct Share For more on the YT Music app see support google com youtubemusic Note Copyright do you have the right Always follow the rules See Content Copyright in the legal and safety ...

Page 54: ...tton up or down sets the volume level for that alarm Wake up to your favorite song by linking to a music app Or tap Google Assistant Routine to have the Google Assistant provide information to start your day such as the weather traffic or what s on your calendar When an alarm sounds tap and drag to to turn it off or drag to to snooze for ten minutes Clock To change your alarm volume snooze delay o...

Page 55: ...Apps Tip To set your current date time time zone and formats swipe up Settings System Date time ...

Page 56: ...e Wi Fi status indicator swipe the status bar down tap the network and enter the network s password Wi Fi hotspot Your can make your phone a Wi Fi hotspot to provide portable convenient Internet access to other Wi Fi enabled devices Your phone turns off Wi Fi and uses the mobile network for Internet access This feature may require an additional subscription service from your service provider Find ...

Page 57: ...h the device 2 Swipe up Settings Connected devices Pair new device 3 With Bluetooth turned on tap a found device to connect it if necessary tap Pair or enter a passkey like 0000 You can tap to rename the device and choose what the device will be used for When the device connects the Bluetooth connected indicator appears at the top of the screen To automatically disconnect or reconnect a device jus...

Page 58: ...re instructions or driver files visit www motorola com support For Apple Macintosh Use Android File Transfer available at www android com filetransfer Virtual Private Network VPN A VPN lets you access files on a secured network like an office network with a firewall Contact the network administrator for VPN settings and any additional apps or requirements To enter VPN settings swipe up Settings Ne...

Page 59: ...using your fingerprint or passcode Share files with Nearby Share Share files with nearby contacts using Nearby Share Find it Swipe up Settings Connected devices Connection preferences Nearby Share 1 Tap Device visibility to choose an option All contacts All contacts near you can share with your phone when the screen is unlocked Some contacts Tap the switch beside the contacts who can share with yo...

Page 60: ... account Google Phone tablet Your Android phone and tablet can work together to help you get the most out of both Transfer media and files Copy files to your phone and transfer them to other devices see Share files with your computer Phone hotspot If you have a Wi Fi tablet turn your phone into a Wi Fi hotspot to let your tablet access the Internet anywhere see Wi Fi hotspot Bluetooth accessories ...

Page 61: ...e SIM and microSD cards To unmount your microSD card so you can take it out of your phone swipe up Settings Storage Then tap next to the microSD card name Caution Do not remove a microSD card while your phone is using it or writing files to it Airplane mode Use airplane mode to turn off all your wireless connections useful when flying Swipe the status bar down and tap Airplane mode Note When you s...

Page 62: ... type None Turn off the screen lock Swipe Drag up from the bottom of the screen to unlock Pattern Draw a pattern to unlock PIN Enter four to sixteen digits to unlock Google Play Protect Apps scanned yesterday at 12 00PM Find My Device On Security update January 1 2020 SECURITY STATUS Security DEVICE SECURITY Screen lock Swipe Fingerprint Smart Lock Device admin apps No active apps Google Play syst...

Page 63: ...nlocked when it s in motion Tap Trusted places and Trusted devices to add locations and nearby devices that will keep your phone unlocked Unlock with your fingerprint You can use the fingerprint sensor to unlock your phone Find it Swipe up Settings Security Fingerprint Unlock with your face Unlock your phone just by looking at it Caution Face unlock is less secure than a PIN or password Find it Sw...

Page 64: ...ny Note Turning off permissions may cause an app not to function correctly Passwords Your phone briefly shows password characters as you type To turn this off swipe up Settings Privacy Show passwords Decide which apps can access your information See more privacy options Permission manager Show passwords Display characters briefly as you type Control app access to your data Show all notification co...

Page 65: ...r Deny App pinning To keep an app open on your screen pin it for easy access Find it Swipe up Settings Security Advanced App pinning then tap the switch to turn it on To pin an app swipe up and hold to see recent apps Tap the icon at the top of the app and tap Pin To unpin the app swipe up and hold Backup restore Find it Swipe up Settings System Advanced Backup Back up to Google Drive Your Google ...

Page 66: ...l app access then tap Install unknown apps and choose which apps are allowed to install them Choose carefully Here are a few tips To help prevent spyware phishing or viruses use apps from trusted sites like Play Store Check the app s ratings and comments before installing If you doubt the safety of an app don t install it Apps use up memory data battery and processing power some more than others I...

Page 67: ...l apps can be uninstalled but they can be disabled Disable Stop apps To disable an app or force it to stop running swipe up Settings Apps notifications Tap an app then tap Disable or Force stop To enable it tap Enable Get the latest apps To check that you have the latest version of your apps swipe up Play Store Tap your profile picture then tap My apps games Updates Reinstall apps To reinstall app...

Page 68: ...ts charged by your service provider as they re not measured in the same way MOTO 18 35MB used CALLING 2 00 GB 2 00 GB data warning 25 days left 0 B Show mobile network Mobile data Off Wi Fi calling Advanced Data warning limit Internatioanl Data Roaming Enable mobile data for apps and services such as email web browing AT T Video Call and push notifications over the cellular network Display current...

Page 69: ...nnection if available or mobile network We recommend that you download updates over a Wi Fi connection These updates can be quite large and may not be available in all countries For safety reasons your phone may receive security updates automatically over mobile network if Wi Fi is not available Note When updating your phone make sure you have enough battery power to complete the update If the mob...

Page 70: ...om thieves For details see www google com android devicemanager Find the IMEI number You can find the IMEI number by typing 06 on your phone s dialpad Or swipe up Settings About phone IMEI Note For service and support see Get more help ...

Page 71: ...peak Find it Swipe up Settings Accessibility Select to Speak Turn on then slide two fingers up from the bottom of the screen and press Your phone reads the screen from top to bottom TalkBack Use TalkBack to read your screen out loud screen navigation selections even books To turn TalkBack on or off swipe up Settings Accessibility TalkBack Tap something on the screen to hear a description or text r...

Page 72: ...en Swipe up Settings Accessibility Font size See also Customize sounds appearance Change display size Make the items on the screen larger Swipe up Settings Accessibility Display size Pinch to zoom Pinch to zoom on maps web pages and photos to zoom in tap the screen with two fingers and then drag them apart To zoom out drag your fingers together You can also double tap to zoom in Screen magnificati...

Page 73: ... incoming calls even when the ringer is silent tap Vibrate for calls Tip Feel a vibration when you tap the screen Tap Advanced Touch vibration to turn it on off Hearing aids U S only To help get a clear sound when using a hearing aid or cochlear implant your phone may have been rated for use with hearing aids If your phone s box has Rated for Hearing Aids printed on it then please read the followi...

Page 74: ...ccessibility TTY mode and select the mode you need TTY Full Type and read text on your TTY device TTY HCO Type on your TTY device and listen to voice replies on your phone s speaker TTY VCO Speak into your phone and read text replies on your TTY device Note You ll need a cable adapter to connect your TTY device to the headset jack on your phone Refer to your TTY device guide for mode and usage inf...

Page 75: ...erchandise Mart Plaza Chicago IL 60654 www motorola com Certain features services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this guide are based upon the latest available...

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