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Installation Manual 

DCT6400 Series
High Definition
Dual-Tuner DVR
Cable Receiver

Summary of Contents for DCT6400 Series

Page 1: ...Installation Manual DCT6400 Series High Definition Dual Tuner DVR Cable Receiver ...

Page 2: ...ce all fuses only with fuses having the same electrical ratings marked at the location of the fuse This equipment operates over the marked Voltage and Frequency range without requiring manual setting of any selector switches Different types of line cord sets may be used for connections to the mains supply circuit and should comply with the electrical code requirements of the country of use The lin...

Page 3: ...entative unit tested and founded to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47 CFR 2 909 Operation is subject to the following condition This device must accept any interference received including interference t...

Page 4: ...l 2 2 Section 3 Installation Important Safety Considerations 3 1 During Transportation to the Subscriber Home 3 1 During Installation 3 1 Before You Begin 3 2 Clearing the Hard Drive 3 2 Video Connection Options 3 3 Audio Connection Options 3 3 Installation Overview 3 4 Cabling to an HDTV for Video 3 5 Cabling to an HDTV and Audio Video Receiver 3 6 Cabling to a Standard Definition TV and Audio Vi...

Page 5: ...nostics 4 2 d01 General Status 4 3 d02 Purchase Status 4 4 d03 Out Of Band OOB Status 4 5 d04 In Band Status 4 6 d05 Unit Address 4 8 d06 Current Channel Status 4 10 d07 RF Modem Upstream 4 12 d08 Code Modules 4 13 d09 Memory Configuration 4 15 d10 Keypad LED 4 15 d11 Interface Status 4 16 d12 User Setting Status 4 18 d13 DVR Hard Drive Status 4 20 d14 Interactive Info 4 22 Section 5 Troubleshooti...

Page 6: ... 2 Figure 4 2 Example GENERAL STATUS LED no error 4 3 Figure 4 3 LED display for PURCHASE STATUS diagnostic 4 4 Figure 4 4 LED display for the OOB diagnostic 4 5 Figure 4 5 LED display for in band diagnostic 4 6 Figure 4 6 LED display of a unit address 4 8 Figure 4 7 Current channel status LED displays 4 10 Figure 4 8 RF upstream modem LED display 4 12 Figure 4 9 LED display for code modules 4 13 ...

Page 7: ...94 Firewire Surround sound audio through a variety of analog and digital interconnection options Dual tuner DVR functionality to pause and time shift live video and seamlessly record in conjunction with the electronic programming guide EPG Built in DOCSIS cable modem Ethernet and Universal Serial Bus USB ports for future home networking applications Adaptability to various software platforms As wi...

Page 8: ... copy protection High definition video output through DVI D Component Video Y Pb Pr Dual IEEE 1394 connectors Standard definition video output through S Video Baseband Audio output through S PDIF ATSC standard Dolby Digital AC 3 electrical or optical Baseband L R Standard DVR Functionality DVR functionality integrated with the EPG enables subscribers to Pause rewind fast forward or record live TV ...

Page 9: ...DCT6408 DCT6412 and DCT6416 are collectively referred to in this manual as the DCT6400 Standard Data Features Integrated DOCSIS 1 0 1 1 capable cable modem 16 MB flash memory 128 MB SDRAM One rear and one front Universal Serial Bus USB port dual connector interface 10 100 Base T Ethernet Port RJ 45 On board real time RF return DOCSIS compliant Renewable security connector Standard Miscellaneous Fe...

Page 10: ...ical specifications Appendix B Connection Record provides a diagram for recording the connections between the set top and other devices Abbreviations and Acronyms The Abbreviations and Acronyms list contains the full spelling of the short forms used in this manual Related Documentation The following documentation may be helpful when operating the DCT6400 DCT6400 Series User Guide User documentatio...

Page 11: ... Repairs If repair is necessary call the Motorola Repair Facility at 1 800 227 0450 for a Return for Service Authorization RSA number before sending the unit The RSA number must be prominently displayed on all equipment cartons The Repair Facility is open from 8 00 AM to 5 00 PM Central Time Monday through Friday When calling from outside the United States use the appropriate international access ...

Page 12: ...ECORD USB VIDEO IN L AUDIOIN R INFO OPTION MENU GUIDE POWER SELECT CHANNEL CURSOR SMART CARD P MUTE MSGS ON REMOTE RECORD USB VIDEO IN L AUDIOIN R Dual Tuner DVR HDTV Capable 6 7 8 9 10 11 12 13 1 2 3 4 5 Table 2 1 Front panel Key Feature Function 1 USB The Universal Serial Bus USB connector for devices such as keyboards joysticks scanners disk storage PCs printers or digital cameras 2 VID EO IN A...

Page 13: ...e 12 GUIDE Displays the program guide 13 CHANN EL Changes the channels by moving up or down These connectors are not enabled and require the support of the application software Rear Panel The rear panel contains a switched power outlet connectors for video audio and RF cabling data output and modem and data interface connectors Some connectors are not enabled and require the support of application...

Page 14: ...and a two pronged plug for attaching a power cord 7 IR Mini phono jack enabling the DCT6400 to control a VCR using an optional low power IR Blaster transmitter not all electronic program guides support this feature 8 USB connector for devices such as keyboards joysticks scanners disk storage PCs printers or digital cameras 9 DVI D OUT Digital Video Interface DVI connector to an HDTV 10 AUDIO OUT L...

Page 15: ...om condensation avoid drastic temperature changes During Installation To maintain normal operating temperature provide for adequate ventilation and airflow around the set top If you must transport or store the set top in a cold or hot vehicle allow time for the set top to adapt to the temperature in the subscriber home before applying AC power V E N T I L A T E 2 inch space 2 inch 2 inch IN F O O ...

Page 16: ...tallation instructions Determine if you are connecting the set top to a standard TV a composite baseband monitor or a component monitor Verify that you have the necessary audio visual cables and other required items If the set top was previously used clear its hard drive before installing the set top at a new subscriber location Clearing the Hard Drive On a previously used set top delete all recor...

Page 17: ...DCT6400 and the audio left and right connectors on the TV If the equipment supports it use the OPTICAL SPDIF or coaxial digital SPDIF output instead of the AUDIO R and L outputs In most cases these outputs offer better audio quality including support for 5 1 Surround Sound When connecting to a home theater receiver depending on the capabilities of the receiver you can use the following audio outpu...

Page 18: ...DIF input use the OPTICAL SPDIF or coaxial SPDIF outputs Otherwise use the baseband left and right AUDIO OUT outputs 3 Locate the cabling diagram s that best match the subscriber configuration 4 Connect the audio and video cables in a manner matching that diagram 5 Determine if you are connecting the set top to a data device see Data Device Connections in this section For installation details refe...

Page 19: ...t to the IEEE 1394 connector on the set top Because IEEE 1394 is a video and audio connection no audio connections to the TV are required if you use this method Otherwise use the component video Y Pb and Pr connectors Figure 3 1 Cabling to an HDTV HDTV DCT6400 either or ETHERNET USB IR CABLE IN DVI D OUT TV Pass Card AUDIO OUT AUDIO IN VIDEO R IN L OUT S VIDEO IEEE 1394 OPTICAL SPDIF SPDIF Y Pb Pr...

Page 20: ...ither or either or either or VCR Component Video Input Y Pb Pr ETHERNET USB IR CABLE IN DVI D OUT TV Pass Card AUDIO OUT Y Pb Pr AUDIO IN VIDEO R IN L OUT SPDIF S VIDEO IEEE 1394 OPTICAL SPDIF Cable in If the receiver can check the baseband and SPDIF ports for appropriate channels connect both the baseband and SPDIF connections Otherwise do not connect both the baseband left right RCA connections ...

Page 21: ... IN OUT DIGITAL COAXIAL OPTICAL INPUT S VIDEO VIDEO AUDIO LEFT AUDIO RIGHT OUTPUT AUDIO L R VIDEO INPUT AUDIO L R VIDEO AUDIO OUT AUDIO IN TV Pass Card VIDEO R IN L OUT S VIDEO IEEE 1394 OPTICAL SPDIF SPDIF Y Pb Pr ETHERNET USB IR DVI D OUT CABLE IN either or either or either or VCR Cable in Because some entertainment equipment cannot simultaneously support baseband composite video and S Video nev...

Page 22: ...udio receiver AUDIO OUT AUDIO IN TV Pass Card VIDEO R IN L OUT S VIDEO IEEE 1394 OPTICAL SPDIF SPDIF Y Pb Pr ETHERNET USB IR DVI D OUT CABLE IN Audio receiver DCT6400 Standard definition stereo TV either or CD player CABLE IN VCR To TV CABLE ANTENNA IN AUDIO OUT L R INPUT VIDEO AUDIO L R S VIDEO OUTPUT VIDEO AUDIO L R S VIDEO INPUT OUTPUT VIDEO VIDEO AUDIO AUDIO L L R R S VIDEO S VIDEO DIGITAL INP...

Page 23: ...R codes are broadcast through the out of band data channel and are updated periodically as new codes are added The procedure for installing the IR Blaster is described in the following paragraphs Locating the IR Receiver on the VCR The IR receiver area is not visible on some VCRs To locate it Obtain a piece of opaque material such as a 3 by 5 inch index card Use the card to block off areas of the ...

Page 24: ...IF Y Pb Pr ETHERNET USB IR DVI D OUT CABLE IN DCT6400 VCR Refer to text to locate IR receiver on VCR 3 Remove the adhesive tape cover from the mounting bracket 4 Position and press firmly to attach the mounting bracket to the IR receiver on the VCR Be careful to route the wire so that it does not prevent loading tapes Checking the IR Blaster The IR Blaster is now located near the receiver and the ...

Page 25: ...ith USB keyboards joysticks and other USB peripherals used for PCs An additional USB port is available on the front panel Ethernet 10Base T This RJ 45 port can be used to connect the set top to a home network The DCT6400 front panel provides USB port Can be used in the same manner as the USB ports on the rear panel ISO 7816 Smart Card interface Can be used for electronic commerce Figure 3 7 Sample...

Page 26: ... FR 4 92 25 MHz Attempting to lock on frequency 4 FR 5 98 25 MHz Attempting to lock on frequency 5 FR 6 103 75 MHz Attempting to lock on frequency 6 FR 7 107 25 MHz Attempting to lock on frequency 7 FR 8 107 40 MHz Attempting to lock on frequency 8 FR 9 110 25 MHz Attempting to lock on frequency 9 FR 10 116 25 MHz Attempting to lock on frequency 10 Au N A Authenticating code object displays only a...

Page 27: ...Required Eb 01 Object failed validation After the LED displays dl indicating validation check failed Contact headend operator Eb 02 Download time out After cycling twice through the OOB frequencies None Eb 03 Flash erase failed After software object download complete and EF is displayed Replace the set top Eb 04 Flash programming failed After software object download complete and FP is displayed C...

Page 28: ...ul Contact headend operator Eb18 Object size mismatch After the LED displays dl indicating failed during attempted download Contact headend operator Eb19 Object size failed range check After the LED displays dl indicating failed during attempted download Contact headend operator Eb20 Invalid SUDB pointer After plugging the set top into an electrical outlet to begin the boot cycle None Operational ...

Page 29: ...e set top output settings using the on screen display 1 Power off the set top and then immediately press the MENU key on the front panel If the TV is on the on screen menu lists the settings you can configure 2 Use the remote control or the cursor keys on the front panel to navigate the on screen menus Press the and keys to highlight the setting you wish to change Press the key to select an option...

Page 30: ... original 480i format Some TVs cannot display 480i format on their component video inputs Y Pb Pr Check the TV user manual for more information Graphics overlaying the video are displayed 480p converts non high definition TV programs to a higher quality 480p format Some TVs cannot display 480p format on their component video inputs Y Pb Pr Check the TV user manual for more information Graphics ove...

Page 31: ...ombination Table 3 4 Modes supporting graphics overlay DCT6400 Secondary Video Output DVI or Y Pb Pr Output Mode DCT6400 Primary Video Output DVI or Y Pb Pr S Video Out Composite Out RF Out 1080i Graphics overlay supported Video only Video only Video only 720p Graphics overlay supported Video only Video only Video only 480p Graphics overlay supported Video only Video only Video only 480i Graphics ...

Page 32: ...ons with the headend Diagnostics are displayed on the on screen display OSD and front panel LEDs For the diagnostics described in this section All indicators are in decimal notation unless otherwise noted All signal level and quality indicators use a 1 to 100 scale unless otherwise noted All sample displays are illustrative actual data may differ from the examples You can use the diagnostics when ...

Page 33: ...STATUS d02 PURCHASE STATUS d03 OOB STATUS d04 INBAND STATUS d05 UNIT ADDRESS d06 CURRENT CHANNEL STATUS d07 UPSTREAM MODEM d08 CODE MODULES d09 MEMORY CONFIG d10 KEYPAD LED d11 INTERFACE STATUS d12 USER SETTING STATUS d13 PVR HDD STATUS d14 INTERACTIVE displayed only when Thin Client is running E EXIT Figure 4 1 Example of the LED for the main menu MUTE MUTE P You can use the following keys to nav...

Page 34: ...ror EP04 SRAM error EP07 ROM verification failure EP08 RAM test failure EP09 Battery test failure EP11 Invalid unit address EP12 Power on self test failure EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A DCT operations connect or disconnect message determines whether the set top is in the CONNECTED or DISCONNECTED state Platform ID A unique...

Page 35: ... of unsent purchases Purchase indicator The Purchase Status fields are Field Description Unsent The number of purchases in the set top remaining to be polled It can be an integer from 0 to 63 Unack The number of reports that have not been acknowledged by the controller It is an integer Last Seq Num The last acknowledged sequence number of a purchase sent by the controller It is a 16 bit unsigned h...

Page 36: ...or L locked U unlocked STARVUE frequency The Out Of Band Status fields are Field Description OOB Frequency Indicates the OOB tuner center frequency from 70 to 130 MHz Carrier Lock Indicates whether the OOB receiver is locked to the carrier OSD LED Description YES L Carrier locked NO U Carrier unlocked Data Indicates whether data is being carried by the OOB and EMM traffic which is tracked separate...

Page 37: ...D Displays the conditional access stream for the set top in hexadecimal format EMM PID Displays the packet identifier PID stream the set top tunes to for EMM data in hexadecimal format Network PID Displays the network PID to which the set top is tuned to receive network messages in hexadecimal format d04 In Band Status This diagnostic displays the in band status for the last attempted tuned channe...

Page 38: ...hin last 5 seconds NO Off In band data not detected within last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value AGC When carrier lock has been established displays an estimate of the automatic gain contro...

Page 39: ...NO UNIT ADDRESS 123 45678 90123 456 OOB ADDRESSES NETWORK 123 45678 90123 456 MULTICAST 16 ADDRESS FOR nnnn 0x0000 0x0000 0x0000 0x0000 MAC ADDRESSES DOCSIS xx xx xx xx xx xx Ethernet xx xx xx xx xx xx 1394 xx xx xx xx xx xx USB xx xx xx xx xx xx Settop xx xx xx xx xx xx Figure 4 6 LED display of a unit address MUTE MUTE MUTE MUTE MUTE P P P P P ...

Page 40: ...esses are assigned The stream type and multicast 16 addresses cycle on the OSD every 5 seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The Multicast 16 addressed messages filter on a 16 bit multicast address The user processor can define up to fo...

Page 41: ...RIZED YES PURCHASABLE YES PURCHASED YES PREVIEW YES This is an example digital channel OSD CURRENT CHANNEL STATUS TYPE DIGITAL aaa 0xbb INBAND FREQUENCY 199 2500 MHz AUTHORIZED PURCHASABLE YES PURCHASED YES PREVIEW YES MPEG VIDEO LOCK YES MPEG AUDIO LOCK YES PCR LOCK YES Figure 4 7 Current channel status LED displays MUTE MUTE MUTE P P Purchasable indicator Purchasable indicator Preview indicator ...

Page 42: ...requency Digital channels only The center RF carrier frequency for the digital service It can be from 54 to 860 MHz Authorized Indicates whether the set top is authorized for the currently tuned service YES authorized NO not authorized Purchasable Indicates whether the current program can be purchased for viewing OSD LED Description YES on Can be purchased NO off Cannot be purchased Preview Indica...

Page 43: ...th Frequency indicator Frequency in MHz Power level indicator Power level in dB blank if modem not configured STARVUE frequency STARVUE power level The RF Modem fields are Field Description Status CONFIGURED or NOT CONFIGURED Center Frequency The RF modem center frequency is displayed on the OSD and LED in MHz Requested Power Level The value assigned to the set top during RF leveling in dB or blan...

Page 44: ...R 04 00 FIRMWARE 08 01 DIGITAL SECURE PROCESSOR 01 ANALOG SECURE PROCESSOR 8404 OBJECT VER STATUS SEGS TIME tcf_0801 08 01 ENABLED xxxxxxxxxx Figure 4 9 LED display for code modules Alternating with Indicator separating major and minor revision numbers MUTE MUTE P MUTE MUTE P MUTE MUTE P MUTE MUTE P MUTE MUTE P Number of segments remaining for download to complete Figure segments remaining reflect...

Page 45: ...latform or Thin Client code Status Indicates the object status displayed on the OSD and LED It is updated every 5 seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for object is allocated LOADING Loading Object is being loaded STARTING Enabling Object is being started the constructor is running ENABLED Enabled Object is running ENA NOT RUN Enabled_Not_ Runn...

Page 46: ...AM 32 MB FLASH 16 MB NVRAM 256 KB There is no LED display for this diagnostic The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB d10 Keypad LED This diagnostic verifies the functionality of the LEDs and the front panel keypad Each highlighted character corresponds with a front panel ...

Page 47: ...T DEVICE INST PARALLEL PORT INST IR BLASTER INST HARD DRIVE STATUS INST SMART CARD INST DVI PORT DEVICE CONNECTED YES NO REPEATER YES NO VIDEO XMISSION ACTIVE NOT ACTIVE HDCP ENABLED YES NO VIDEO CONSTRAINED YES NO OUTPUT FORMAT XXXX x XXXX ASPECT RATIO xx x EDID DATA The Interface Status fields are Field Description DOCSIS Tuner Xmitter INST installed or NOT INST not installed 1394 I O Device INS...

Page 48: ...onstraining the video sent through DVI Yes or No If the Video Xmission status is Not Active the Video Constrained status is No Output Format Indicates the timing format of the video sent through DVI 1920 x 1080I 1920 pixels wide by 1080 pixels high interlaced 1280 x 720P 1280 pixels wide by 720 pixels high progressive 720 x 480P 720 pixels wide by 480 pixels high progressive 720 x 480I 720 pixels ...

Page 49: ...o Defaults to 16 9 Options are 16 9 for wide screen TVs or for standard TVs 4 3 LETTERBOX fits high definition programming on the screen by placing black bars at the top and bottom 4 3 PAN SCAN fills the screen by cropping the left and right edges of high definition programming DVI YPbPr Output The video display format for the component video outputs Defaults to 1080i Options are 1080i 720p 480p o...

Page 50: ...Displays the selected font style AUTO The font style is controlled by the closed caption stream MONO SERIF Monospaced with serifs PROPORTION SERIF Proportionally spaced with serifs MONO NO SERIF Monospaced without serifs PROPORTION NO SERIF Proportionally spaced without serifs CASUAL Casual font type CURSIVE Cursive font type SMALL Small capitals Foreground Color Displays the selected foreground c...

Page 51: ...ard disk installed and functional OSD LED Description True En DVR enabled False Un DVR disabled Stream Indexer Ver Indicates the stream indexer version number displayed without leading zeros For example version 0000000065 is displayed as 65 Content Record Ver Indicates the content record version number displayed without leading zeros Encoder Information about the analog encoder for the IEEE 1394 o...

Page 52: ...on number sequentially assigned to each installed drive and whether the drive is INTERNAL or EXTERNAL Model Number The model number for the drive assigned at the factory Device ID A text string of up to 20 characters that identifies the disk drive N A is displayed if the value is invalid or cannot be retrieved Type Indicates the drive type IDE 1394 USB or Unkn own Total Size Displays the drive siz...

Page 53: ...yed This is an example of a code module display with status descriptions INTERACTIVE INFO IP ADDRESS UPM UPSTREAM ID DOWNSTREAM ID STATE MAC ABORT CNTR 0 0 0 0 00000021 0000 0000 UNCONFIG 0000 SOCKET PORT STATE 0 UNUSED 1 UNUSED 2 UNUSED 3 UNUSED 4 UNUSED Figure 4 10 Interactive Info LED display MUTE MUTE P P The Interactive Info fields are Field Description IP Address The IP address in dotted dec...

Page 54: ...sMode has stopped r dc RUN_WAIT_DC_OR_C The set top is running in the interactive state and waiting for the default configuration or the contention channel list messages r RUNNING Interactive state is running sending idle messages and waiting for any prepare for poll or MAC messages S RUN_STOPPED The interactive run state has stopped and set top is waiting for status or transmission control messag...

Page 55: ... and not too far to either side Press and release operation keys one at a time firmly and deliberately Try changing channels using the buttons on the set top front panel Check the batteries in the remote control Install new batteries if needed There is no audio when viewing cable channels Verify that the MUTE button on the set top or the remote control has not been pressed Press MUTE on the remote...

Page 56: ...picture displays on the TV There are no graphics closed captions or program guides appearing on the TV screen The set top cannot generate graphics on all video outputs at all times If the set top is set to 1080i 720p or 480p output format graphics are only available on the high definition video outputs DVI and component video If the set top is set to 480i graphics are available on all video output...

Page 57: ...l the screen depending on the capabilities of the TV set 4 3 OVERRIDE to 480i or 480p This may occur on a 16 9 TV if the active video for an SD broadcast is in letterbox format To confirm wait for a commercial or look for a graphic such as a network logo If the commercial fills the screen from top to bottom or the graphic appears below the active video the program is being letterboxed by the broad...

Page 58: ...o 15 dBmV Input digital average level 64 QAM 18 dBmV to 5 dBmV 256 QAM 12 dBmV to 5 dBmV Data carrier QPSK modulated carrier Frequency Agile Receiver 70 130 MHz Bandwidth 1 5 MHz Level 15 dBmV to 5 dBmV Mechanical security Standard security screws unichassis construction Operating environment range Temperature 15 to 40 C 32 to 104 F Humidity 5 to 95 noncondensing ac voltage 105 to 125 60 Hz Power ...

Page 59: ... IN OUT VCR AUDIO VIDEO L VIDEO S VIDEO OPTICAL COAX DIGITAL ANALOG R L AUDIO OUT OPTICAL VIDEO S VIDEO VIDEO OUT IN OUT TAPE 1 R CD IN AUX IN L SPEAKER CONNECTORS CABLE ANTENNA IN L R S VIDEO IN S VIDEO OUT VIDEO IN AUDIO IN AUDIO OUT VIDEO OUT L MONO R DVI HDTV Y Pb Pr DCT6400 AUDIO OUT AUDIO IN TV Pass Card VIDEO R IN L OUT S VIDEO IEEE 1394 OPTICAL SPDIF SPDIF Y Pb Pr ETHERNET USB IR DVI D OUT...

Page 60: ...ly related carriers IPG interactive program guide IPPV Impulse Pay Per View IR Blaster Infrared Blaster IRC incrementally related carriers ITU International Telecommunication Union MPAA Motion Picture Advisory Association MPEG 2 Motion Picture Experts Group 2 compression standard for digital audio and video encoding NVOD near video on demand NVRAM non volatile random access memory OSD on screen di...

Page 61: ...Abbreviations and Acronyms 2 DCT6400 Series Installation Manual TvPC TV PassCard USB Universal Serial Bus VOD video on demand Y Pb Pr component video connectors ...

Page 62: ...MGBI 512660 001 5 04 Visit our website at www motorola com ...

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