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Document No 1219 Issue 3.04 - 10/2010

User Manual

Doc: 1407 Issue 1.03 – 27/11/2013

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Summary of Contents for Rio Pro

Page 1: ...Document No 1219 Issue 3 04 10 2010 User Manual Doc 1407 Issue 1 03 27 11 2013...

Page 2: ...eaning the rollers 16 Test card 16 Info 16 Hand feed 17 Mag self test 18 Reset printer 18 Choosing the right dye film ribbon 19 Choosing the right cards 20 Card material 20 Card size 20 Card thickness...

Page 3: ...remove the dye film card hoppers and pack the printer in its original packaging FCC DECLARATION This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions...

Page 4: ...ps in this guide on installing your printer This guide helps you make your printing experience more enjoyable and secure Please ensure you have all the items listed before you start installation 1 ID...

Page 5: ...er Normal office environment with A properly grounded power supply Ambient temperature 10 to 30o C 50 to 86o F Protection from direct sunlight and chemicals Protection from abrupt temperature changes...

Page 6: ...he aperture at the back of the printer and click into place Always fan the cards to ensure the cards are not sticking together before inserting into the hopper and handle the cards carefully to keep t...

Page 7: ...Plug in and connect to printer which will automatically switch on Display should show the model and Soft button options IMPORTANT Please do not connect the USB until the CDROM has been installed Remo...

Page 8: ...CD does not run automatically click the start button then click on run Type D autorun where D is the drive letter for your CD drive then press the return key 2 Now follow the on screen instructions t...

Page 9: ...inter User Manual 9 Choose to install the Driver for USB or Ethernet operation follow the on screen instructions USB selection is shown see Page 11 for Ethernet selection You are now ready to install...

Page 10: ...ID Card Printer User Manual 10 The Driver installation is complete and the Printer can now be connected to the PC...

Page 11: ...net operation follow the on screen instructions Enter the model of the Printer Enter the IP Address of the Printer NOTE The Rio Pro is designed to retrieve a Dynamic IP Address Static mode and IP Addr...

Page 12: ...ID Card Printer User Manual 12 Installation Complete NOTE You may now need to restart your PC...

Page 13: ...D PRINTER Printer parts 1 Lid opening latch 2 Thermal print head 3 Card cleaning roller 4 LCD display screen 5 Soft function buttons 6 Hand feed cleaning card entry 7 75 card capacity stacker 8 100 ca...

Page 14: ...ft buttons i e their function varies depending on the text displayed immediately above each button The menu options for the soft buttons are explained in the following pages Switches the printer OFF T...

Page 15: ...played Press the button where indicated to step through each option in the menu The following menu options will be displayed 1 of 6 Clean rollers 2 of 6 Test card 3 of 6 Info 4 of 6 Hand feed 5 of 6 M...

Page 16: ...r please turn to pages 21 to 24 Test card Having selected this option you will be asked to confirm that you wish to print a test card If you select Yes the printer will feed a card from the hopper and...

Page 17: ...ds will be fed automatically from the carrd hopper ON At the start of each print the printer will request you to feed a card through the card feed slot in the front of the printer Note Cards will not...

Page 18: ...a test card If you select Yes the printer will feed a card from the hopper encode the magnetic stripe and print an internally generated test image on it NOTE if your printer does NOT have a magnetic...

Page 19: ...0KO dye film where cost is critical monochrome printing is a fraction of the cost of colour printing CHOOSING THE RIGHT DYE FILM RIBBON ID Card Printer type Type of images you want to print Cards per...

Page 20: ...83 90 mm wide x 51 0 mm high Minimum 0 015 0 38mm Standard 0 030 0 76mm Maximum 0 063 1 60mm Glossy white Free from dirt and grease Free from surface contamination Free from pits and bumps in the sur...

Page 21: ...the printer Refer to your PC Badge printing application for instructions on how to print and encode a magnetic stripe card We recommend only self adhesive cards supplied by Ultra ID via your ID Card...

Page 22: ...ellent clear explanation of each driver setting To view the Driver s help file go to the printer preferences as described above and click on the Help button THE PRINTER DRIVER SETTINGS 1 On the PC go...

Page 23: ...encoding THE CLEANING SYSTEM There are three main parts to your printer s cleaning system 1 Clean the rollers using the Cleaning Cards You use a Cleaning Card to remove dirt from the print path This...

Page 24: ...de cleaning cards rollers and pens Cleaning Kit 10 cards 1 pen Part number 3633 0053 Cleaning Roller Kit 5 sleeves 1 roller bar Part number 3633 0054 To prevent the PVC cards slipping on the rollers d...

Page 25: ...dye film then A Pull out the used cleaning roller This is the blue roller positioned behind and below the rear dye film spool B Remove the metal bar from the centre of this cleaning roller C Slide the...

Page 26: ...ning pen from your Cleaning Kit Open the printer and carefully rub the Pen several times along the complete length of the print head The tip of the Cleaning Pen can itself be cleaned using a old used...

Page 27: ...rinter and be printing double sided Duplex cards in seconds STEP 1 Connect Power Unit to Mains supply STEP 2 Plug Supply Lead into Printer STEP 3 Open the lid and remove any dye film that may have bee...

Page 28: ...s 1000K Monochrome black resin 1000 images Various monochrome colors available 2 digit supplier code Product Code Description Cleaning Kit 3633 0053 Contains 10 cleaning cards and 1 pen 3633 0054 Cont...

Page 29: ...erted in the front for ten seconds 1 Ensure the card is being fed into slot in the front when the printer display asks you to 2 Ensure card is inserted far enough into the slot for printer s rollers t...

Page 30: ...08 18 While advancing the dye film to the correct starting position the printer does not see the film advance 1 Make sure you are using genuine film from the original printer supplier cheaper clone su...

Page 31: ...re you have the correct power supply plugged into the printer 2 Try installing a new roll of ribbon Print Head Error switch printer off and reconnect print head Code 13 00 The printer detects that the...

Page 32: ...ode 23 00 The printer detects a low level of output from the Power Supply Unit 1 Make sure the correct power supply is connected Table 2 Dye Film Problems Problem Probable Cause Solution Dye film cutt...

Page 33: ...path is clear 2 Contact your supplier s Technical Support department for advice on clearing the platen Vertical white line down one or both ends of card 1 Incorrect driver setting 2 Image page size i...

Page 34: ...Driver corrupted 1 Select the correct printer driver in the Windows Printers faxes panel 2 Check port selection in driver properties 3 Update with latest printer driver Prints stuck in spooler 1 Prin...

Page 35: ...ID Card Printer User Manual 35...

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