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C912 

Setup Guide 

March 2003 

www.lexmark.com 

Summary of Contents for 12N1300 - C 912n Color LED Printer

Page 1: ...C912 Setup Guide March 2003 www lexmark com ...

Page 2: ......

Page 3: ...English ...

Page 4: ...ge This means the printer recognizes PostScript 3 commands used in various application programs and that the printer emulates the functions corresponding to the commands Other trademarks are the property of their respective owners 2003 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are com...

Page 5: ...or cabinet 5 Installing a 550 sheet drawer 5 Positioning the printer 6 Installing an optional heavy media tray 7 Installing an optional duplex unit 8 Installing an optional high capacity feeder 10 Attaching the paper tray labels 16 Install printer supplies 17 Opening the top cover 17 Installing the fuser oil coating roll 20 Installing the photodevelopers 22 Installing the toner cartridges 24 Attac...

Page 6: ...ng the multipurpose feeder 45 Loading the high capacity feeder 48 Attach cables 51 Attaching a local cable 51 Attaching a network cable 52 Turning on the printer 53 Install drivers for local printing 54 Windows 55 Macintosh 59 UNIX Linux 60 Serial connections 61 Verify printer setup 64 Printing a menu settings page 64 Printing a network setup page 64 Configure for TCP IP 66 Assigning a printer IP ...

Page 7: ...Install drivers for network printing 68 Windows 68 Macintosh 69 UNIX Linux 69 NetWare 70 Using the publications CD 71 Viewing and using the CD contents 71 Statement of limited warranty 72 Contents vii ...

Page 8: ...ith the printer High capacity feeder see page 10 Printer base see page 5 Printer see page 6 550 sheet drawers see page 5 Duplex unit see page 8 Lexmark C912 base model 2400 IQ resolution 128MB of standard memory One 550 sheet tray multipurpose feeder USB and parallel connectors Lexmark C912n network model 256MB of standard memory One additional 550 sheet drawer Ethernet 10BaseT 100BaseTX print ser...

Page 9: ...rmation on the CD is also available on the Lexmark Web site at www lexmark com publications The Quick Reference and Clearing Jams sheets provide easy access to information about loading print media understanding common printer messages and clearing paper jams The drivers CD contains all the necessary files to get your printer up and running It may also contain printer utilities screen fonts and ad...

Page 10: ...f the printer 1 Printer when lifting 2 Four toner cartridges Note Leave the printer in the box until you are ready to 3 Four photodevelopers 8 7 1 place it into position 4 Fuser oil coating roll 5 Quick Reference and 9 Clearing Jams sheets 6 Setup Guide 7 Publications CD 8 Drivers CD 9 Power cord If any items are missing or damaged 2 refer to the publications CD for information about contacting Le...

Page 11: ...quality of service you expect When choosing a place to set up the printer look for A firm level surface An area that is Well ventilated Clean dry and free of dust Away from direct sunlight Free of temperature or humidity extremes or fluctuations Away from the direct airflow of heaters air conditioners or ventilators When choosing a place to set up your printer allow enough space for the printer an...

Page 12: ...our model Space and clearance requirements Model Left side Right side Total height Total width Total depth Lexmark C912 base 330 2 mm 13 in 152 4 mm 6 in 740 6 mm 29 1 in 1181 1 mm 46 5 in 1498 6 mm 59 in Lexmark C912n network 152 4 mm 6 in 869 6 mm 34 2 in 1181 1 mm 46 5 in Lexmark C912dn duplex network 330 2 mm 13 in 869 6 mm 34 2 in 1355 4 mm 53 4 in Lexmark C912 with a high capacity feeder 762...

Page 13: ...the order listed in the Use the following table to locate the setup table instructions for your printer and any paper handling options you may have purchased Topic Go to page Installing the printer base or cabinet 5 Installing a 550 sheet drawer 5 Positioning the printer 6 Installing an optional duplex unit 8 Installing an optional high capacity feeder 10 Set up the printer and paper handling opti...

Page 14: ... prepare the cabinet or base for installation 4 Place the cabinet or base in the location you have chosen for your printer Your printer supports up to three optional 550 sheet drawers 1 Unpack the 550 sheet drawer and remove any packing material 2 Place the 550 sheet drawer in the location you have chosen on the optional printer cabinet or on the optional printer base Carefully align the positioni...

Page 15: ...positioning posts on the lower drawer with the holes in the 550 sheet drawer Lower the 550 sheet drawer into place Seat it securely on the other drawer Repeat steps a and b for each additional drawer You are ready to position the printer 1 Have three other people help you lift the printer Use the handholds on the sides of the printer Set up the printer and paper handling options 6 ...

Page 16: ... the drawer with the holes in the printer Seat the printer securely on the drawer 3 Remove any tape or packing material Your printer supports an optional heavy media tray To use this tray simply remove the standard tray that came with the printer Tray 1 and replace it with the heavy media tray Store the standard tray in the box the optional tray came in Set up the printer and paper handling option...

Page 17: ... duplex unit supports Your printer supports an optional duplex unit that provides two sided printing 1 Remove the duplex unit from its packing material 2 Remove any shipping tape and additional packing material 3 Open the duplex unit access door on the left side of the printer Set up the printer and paper handling options 8 ...

Page 18: ...h the slots in the printer 5 Slide in the duplex unit 6 Align the thumbscrews on the duplex unit with the holes in the printer 7 Tighten the thumbscrews 8 Close the duplex unit door Set up the printer and paper handling options 9 ...

Page 19: ...ts of letter or A4 size paper in the high capacity feeder Remove and unpack all items from the box Make sure you have the following items 1 High capacity feeder 2 Docking frame 3 Guide rail 4 Interface cable 5 Power cord 6 Four docking frame screws 7 Cable holder 8 Eight height adjustment spacers 9 Wrench If any items are missing or damaged refer to the publications CD for information about contac...

Page 20: ...overs up and outward 2 Insert two screws through the top screw holes of the docking frame as shown 3 Use the wrench to tighten the screws 4 Insert two screws through the bottom screw holes of the docking frame as shown 5 Tighten the screws 6 Place the wrench in the holder on the high capacity feeder Set up the printer and paper handling options 11 ...

Page 21: ...uide rail 1 Align the two holes on guide rail with the studs on the docking frame 2 Slide the guide rail down until it is fully seated on the docking rail and flat against the floor 3 Place the high capacity feeder on the guide rail Set up the printer and paper handling options 12 ...

Page 22: ...ing height adjustment spacers on page 15 5 Roll the high capacity feeder toward the printer until the feeder locks to the docking frame You hear a click when the feeder locks into the correct position 6 Attach the interface cable to the back of the printer and tighten the thumbscrews Do not install the high capacity feeder power cord at this time Set up the printer and paper handling options 13 ...

Page 23: ...ity feeder and tighten the thumbscrews 8 Insert the point on the cable holder into the hole on the back of the top optional drawer 9 Place the high capacity feeder cable into the holder 10 Close the cable holder Set up the printer and paper handling options 14 ...

Page 24: ... add or remove spacers 1 Determine the height difference between high capacity feeder alignment pins and the docking frame 2 Place the high capacity feeder on the floor or adequate work surface 3 Remove the four screws securing one of the casters to the high capacity feeder 4 Add or remove spacers To add spacers a Insert the four screws through the caster b Place the spacers on the screws c Align ...

Page 25: ...rews to secure the caster 6 Repeat steps 3 through 5 to add or remove spacers on the remaining three casters 7 Return to step 5 on page 13 Paper tray labels are included with each paper tray option Use the labels to indicate the tray number and to help identify paper jams and change paper tray menu options Number the trays in sequential order according to the illustration The actual number for the...

Page 26: ...r supplies Opening the top cover To access the Lexmark C912 printer supplies 1 Remove any shipping tape and packing material 2 Open the front door 3 Rotate the top cover locking lever to the left Install printer supplies 17 ...

Page 27: ...s very quickly keep both hands on the top cover when opening 4 Place both hands on the lifting Right top cover latch points and squeeze the right top cover latch 5 Lift the top cover until it stops Install printer supplies 18 ...

Page 28: ...rap that holds the cover a Push down slightly on the cover Shipping strap b Twist the top part of the strap slightly to pull it down and toward the front of the printer until it is free of the cover Install printer supplies 19 ...

Page 29: ... any shipping tape and yellow packing material from inside the printer Installing the fuser oil coating roll 1 Remove the coating roll from its packaging CAUTION Do not touch the coating roll Only touch the coating roll s outside housing Install printer supplies 20 ...

Page 30: ...roll into the fuser by pushing it firmly all the way back until it clicks into place Make sure the coating roll drops down into position It clicks into place with no gap between it and the fuser Install printer supplies 21 ...

Page 31: ...egin installing the photodeveloper Your printer ships with four color coded photodevelopers which you must place inside the top cover Each photodeveloper has its own color coded position 1 Lift and remove the four shipping spacers from the transfer belt 2 Remove any shipping tape and packing material 3 Remove one of the photodevelopers from its packing material You can install the photodevelopers ...

Page 32: ...d be installed 6 While holding the photodeveloper with your left hand and the photodeveloper cover with your right hand slide the photodeveloper in until the unit is fully seated As the photodeveloper slides in remove its cover 7 Repeat steps 3 through 6 to install the remaining photodevelopers Install printer supplies 23 ...

Page 33: ... cover of the printer Each cartridge has its own color coded position as indicated by a label to the left of each slot 1 Remove one of the toner cartridges from its packing material You can install the cartridges in any order However it may be easier to install them from left to right black yellow cyan and magenta 2 Gently rotate the toner cartridge to distribute the toner evenly 1 Yield based on ...

Page 34: ... shipping tape and any additional packing material 4 Align the toner cartridge with its slot in the printer The toner cartridge is placed to the right of the corresponding colored label Install printer supplies 25 ...

Page 35: ...artridge in until the cartridge is fully seated 6 Push the waste toner arm onto the photodeveloper until it snaps into place 7 Repeat steps 2 through 6 to install the remaining toner cartridges Install printer supplies 26 ...

Page 36: ...utton names 1 Locate the adhesive overlay packaged with your printer 2 Peel the backing off the overlay 3 Align the holes in the overlay with the buttons on the operator panel and then press it into place 4 Peel the covering away from the overlay Refer to the publications CD for instructions on changing the language of the text displayed on the operator panel 1 Place both hands on the top cover 2 ...

Page 37: ...ht If you cannot rotate the locking lever the cover is not fully closed a Place both hands on the lifting points and squeeze the right top cover latch b Lift the top cover c Press down firmly until the top cover clicks into place 4 Close the front door Install printer supplies 28 ...

Page 38: ...er Removing the system board access cover Rear cover If you did not purchase any memory firmware or option cards skip this step and go to Step 6 Load paper on page 38 You can customize your printer memory capacity and connectivity by adding option cards or a hard disk You must remove the system board cover to install memory cards a firmware card a hard disk or an option card You need a number 2 Ph...

Page 39: ...1 Loosen the eight screws on the system board cover Do not remove the screws completely Screws Screws 2 Slide the cover up and away from the printer Install memory and option cards 30 ...

Page 40: ...mware card Option card connector Memory and flash memory card connectors Parallel connector Ethernet connector USB connector Option card cover 4 Use the following table to locate the instructions you need To install a Go to page Memory card 32 Firmware card 33 Hard disk 34 Option card 35 Install memory and option cards 31 ...

Page 41: ... of printer memory and flash memory cards in the connectors However the printer only recognizes one flash memory card at a time 1 Remove the system board access cover see page 29 2 Push open the latches on both ends of the memory connector you want to use 3 Unpack the memory card Avoid touching the connection points along the edge of the card Save the packaging 4 Align the notches on the bottom of...

Page 42: ...to remove the option card before installing the firmware card 1 Remove the system board access cover see page 29 2 Unpack the firmware card Avoid touching the metal pins on the bottom of the card Save the packaging 3 Holding the card by its sides align the pins on the card with the holes on the system board 4 Push the firmware card firmly into place The entire length of the connector on the firmwa...

Page 43: ...n card has been installed you may have to remove the option card before installing the hard disk 1 Remove the system board access cover see page 29 2 Align and press the ribbon cable connector into the connector on the system board 3 Flip the hard disk over and then press the three posts on the mounting plate into the holes on the system board The hard disk snaps into place Install memory and opti...

Page 44: ...er Card for SCS Adds a coaxial twinaxial network port 802 11b Wireless Print Adapter Connects to a MarkNet internal print server to add US or international 802 11b wireless printing capability Note The network models ship with an Ethernet print server already installed Warning Option cards are easily damaged by static electricity Touch something metal such as the printer frame before you touch an ...

Page 45: ...r on the system board The cable connectors on the side of the option card must fit through the connector slot 5 Push the option card firmly into the option card connector 6 Secure the card to the system board with the screws Install memory and option cards 36 ...

Page 46: ... installing cards on the printer system board reinstall the system board access cover 1 Align the holes on the access cover with the screws on the printer 2 Place the cover against the printer and slide it down 3 Tighten the eight screws Install memory and option cards 37 ...

Page 47: ...ts of 32 lb paper 150 transparencies 200 sheets of labels 360 sheets of glossy paper 40 Multipurpose feeder Letter A4 A5 Legal Tabloid 1 A3 Executive JIS B4 JIS B5 12x18 Banner 2 3 Universal 4 5 Paper glossy paper transparencies labels card stock 100 sheets of 20 lb paper 50 transparencies 55 sheets of labels 55 sheets card stock 80 sheets of 24 lb 12x18 paper 1 sheet of glossy paper 1 sheet of ba...

Page 48: ...the paper trays Stack height letter Recommended media A Lexmark Glossy Paper Letter P N 12A5950 A4 P N 12A5951 B 11x17 Legal B4 A3 90 105 g m2 24 28 lb bond C Letter A4 60 105 g m2 16 28 lb bond 11x17 Legal B4 A3 60 90 g m2 16 24 lb bond D Lexmark Transparency Letter P N 12A5940 A4 P N 12A5941 E Lexmark Glossy Paper Letter P N 12A5950 A4 P N 12A5951 Paper Labels Letter A4 up to 180 g m2 48 lb bond...

Page 49: ...vy media tray section in the table on page 38 and follow the heavy media tray instructions on page 44 Each paper tray holds 550 sheets of paper Follow these instructions to load paper in all the paper trays 1 Pull the paper tray out until it stops 2 Press the metal plate down until it locks Load paper 40 ...

Page 50: ... paper guide tells the printer the size of the paper in the tray If the left paper guide is in the wrong position you may experience paper feeding problems or incorrect page formatting 5 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges of the stack on a level surface Load paper 41 ...

Page 51: ...te Do not exceed the maximum stack height for the size and weight media you are using see page 39 Overfilling the tray may cause jams 7 Squeeze the front paper guide lever and slide the guide until it lightly touches the stack of paper Load paper 42 ...

Page 52: ...8 Rotate the paper size dial until the size of the paper in the tray is indicated 9 Push the tray completely in the printer Load paper 43 ...

Page 53: ...nstalling the heavy media tray refer to your publications CD When the heavy media tray is installed it turns the auto size sensing off You must set the operator panel to the size and type of media you have placed in the tray Set the paper size and type 1 Follow the instructions for Loading the paper trays on page 40 to place your print media in the heavy media paper tray 2 Press Menu until you see...

Page 54: ...n press Select 12 Press Menu until you see Custom Type 1 and then press Select 13 Press Menu until you see the type of media you loaded in the heavy media tray and then press Select 14 Press Go Ready is displayed The multipurpose feeder provides an additional input of 100 sheets of paper You can use the multipurpose feeder one of two ways Paper tray Load plain paper glossy paper labels card stock ...

Page 55: ...of paper you are loading Note The guides are interconnected When you move one they both move together 3 Press the paper feed plate down until it locks into place 4 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges of the stack on a level surface Load paper 46 ...

Page 56: ...guides Note Do not exceed the maximum stack height Overfilling the feeder may cause jams 6 Move the SET button to the left to unlock the tray The multipurpose tray can be closed by lifting it However it must be locked down before closing Load paper 47 ...

Page 57: ...roblems The optional high capacity feeder provides an additional input of 3 000 sheets of paper To load the high capacity feeder 1 Open the top cover The paper guides are set at the factory and may already be configured for your paper size 2 Inspect the position of the paper guides If the paper guides are correctly set for the size of paper you are loading go to step 6 on page 49 If not continue w...

Page 58: ...per guide thumbscrews 6 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges of the stack on a level surface 7 Place the paper against the paper guides with the print side up Note Do not exceed the maximum stack height Overfilling the tray may cause paper jams Load paper 49 ...

Page 59: ... the paper tray button The paper tray lowers so you can load another 500 sheets of paper 9 Place the paper against the paper guides with the print side up 10 Repeat step 8 and step 9 until you have filled the tray or loaded the desired quantity 11 Close the top cover Make sure the high capacity feeder is pushed completely against the printer Load paper 50 ...

Page 60: ...printer models Windows 98 SE Windows Me Windows 2000 and Windows XP operating systems support USB connections Some UNIX Linux and Macintosh computers also support USB connections Refer to your computer operating system documentation to see if your system supports USB To attach the printer to a computer 1 Connect the printer to the computer using a USB cable A USB port requires a USB cable such as ...

Page 61: ...number 11K4078 1 83 m 6 ft 2 Go to Turning on the printer on page 53 Attaching a You can attach your printer to a network using standard network network cable cables Ethernet A 10BaseT 100BaseTX Fast Ethernet port is standard on the network model To attach the printer to a network 1 Make sure the printer is turned off and unplugged 2 Connect the printer to a LAN drop or hub using standard cabling ...

Page 62: ...ched devices turned off You will turn these on in a later step If the printer is attached to a network you can turn on any other peripherals After the printer completes its internal tests the Ready message indicates that the printer is ready to receive jobs If you see a message other than Ready on the display refer to the publications CD for instructions on clearing the message Look for informatio...

Page 63: ...ers Select your operating system and cable from the following table to find Launch the CD and follow driver installation instructions the instructions to install printer software Operating system Cable Go to page Windows XP USB or Parallel 55 Windows 2000 USB or Parallel 56 Windows Me USB or Parallel 56 Windows 98 USB or Parallel 57 Windows NT 4 x Parallel only 58 Windows 95 Parallel only 58 Macin...

Page 64: ...s of the custom driver you will need to install the custom printer driver using the drivers CD that shipped with the printer Drivers are also available in downloadable software packages on Lexmark s Web site at www lexmark com When the Found New Hardware Wizard screen appears 1 Insert the drivers CD If the CD auto launches exit the CD Click Next 2 Browse to the location of the printer driver on th...

Page 65: ...sregard the message that the driver is not digitally signed 7 Click Finish when the software is installed 8 Print a test page to verify printer setup a Click Start Settings Printers b Select the printer you just created c Click File Properties d Click Print Test Page When a test page prints successfully printer setup is complete You must install both a USB port driver and an enhanced custom print ...

Page 66: ...the wizard You are now ready to print You must install both a USB port driver and an enhanced custom print driver When the Add New Hardware Wizard screen appears 1 Insert the drivers CD and then click Next If the CD auto launches exit the CD 2 Select Search for the best driver for your device recommended and then click Next 3 Select only CD ROM drive and then click Next 4 After the wizard finds th...

Page 67: ...gree to accept the license agreement 4 Select Local Printer and click Next 5 Make sure the correct printer and port are listed and click OK You are now ready to print When the Update Device Driver Wizard screen appears 1 Insert the drivers CD If the CD auto launches exit the CD If a system compatible driver is found on your operating system the Wizard installs it If no compatible system driver is ...

Page 68: ... the license agreement e Click Continue after you finish with the Readme file f On the Easy Install screen click Install g Choose a default paper size and click OK All the necessary files are installed on your computer h Click Quit when installation is complete 2 Do one of the following Macintosh 8 6 9 0 Open Apple LaserWriter Macintosh 9 1 9 x Open Applications and then Utilities 3 Double click D...

Page 69: ...ain after you view the Readme file f On the license agreement screen click Continue and then click Agree to accept the license agreement g Select a Destination and then click Continue h On the Easy Install screen click Install All the necessary files are installed on your computer i Click Close when installation is complete 2 Open Finder click Applications and then click Utilities 3 Double click P...

Page 70: ...must establish communication between your printer and computer To do this you have to 1 set serial parameters in the printer 2 install a printer driver on the attached computer and 3 match the serial settings in the Com port Setting parameters in the printer Note For information about serial menus and messages refer to the publications CD that shipped with your printer 1 On the printer operator pa...

Page 71: ...llowing in the Run dialog box D Setup exe 2 Click Install Printer Software 3 Click Agree to accept the Printer Software License Agreement 4 Select Local printer install and then click Next 5 Check the box next to the printer you are installing and then select the communications port COM1 or COM2 you want to use 6 Click Finish to complete the printer software installation Setting parameters After t...

Page 72: ... earlier 6 Click OK and then close all the windows 7 Print a test page to verify printer installation a Click Start Settings Printers b Select the printer you just created c Click File Properties d Click Print Test Page When a test page prints successfully printer setup is complete What do I do next Task Go to page After you have installed the printer driver on your computer you are set up to prin...

Page 73: ...til you see Print Menus and then press Select to print the page The message Printing Menus appears on the display 4 Verify that the options you installed are correctly listed under Installed Features If an option you installed is not listed turn the printer off unplug the power cord and reinstall the option 5 Verify the amount of memory installed is correctly listed under Printer Information 6 Ver...

Page 74: ... that Status is Connected If Status is Not Connected your LAN drop may not be active or your network cable may be malfunctioning Consult your network administrator for a solution and then print another network setup page to verify that you are connected to your network Save the network setup page You will use it in the other steps What do I do next Task Go to page Configure for TCP IP 66 Install d...

Page 75: ...nting a network setup page on page 64 2 Go to Verifying the IP settings on page 67 and begin with step 2 If your network is not using DHCP then you must manually assign an IP address to the printer One of the easiest ways is to use the operator panel 1 Press Menu until you see Network Menu and then press Select 2 Press Menu until you see Standard Network and then press Select Standard Network appe...

Page 76: ... netmask and gateway are what you expected See Printing a network setup page on page 64 if you need help Note On Windows 2 Ping the printer and verify that it responds For example at a computers click Start command prompt on a network computer type ping followed Programs Command by the new printer IP address for example 192 168 0 11 prompt or Accessories Command prompt if using ping 192 168 0 11 W...

Page 77: ...attached to the printer During the driver installation the printer is set up to be shared so that other network computers are allowed to print to it More information about each of these network printing methods is on the drivers CD that shipped with your printer Creating ports and Read the detailed instructions on the drivers CD Click View installing drivers Documentation and look for information ...

Page 78: ...b site at www lexmark com To print to a network printer each Macintosh network user must perform both of the following tasks on his computer Install a custom PostScript Printer Description PPD file A custom PPD is on the drivers CD that shipped with your printer A PPD for your printer is also available in a downloadable software package from our Lexmark Web site at www lexmark com Create a desktop...

Page 79: ... printers in UNIX and Linux environments You can download these packages from our Lexmark Web site You may also find the driver package you need on the drivers CD Your printer supports both Novell Distributed Print Services NDPS and regular queue based NetWare environments For the latest information about installing a network printer in a NetWare environment launch the drivers CD and click View Do...

Page 80: ...ons CD is shipped inside the Setup Guide You can also give the publications CD to a system administrator or the Help desk or you can copy the entire contents of the CD or just specific topics to a shared network drive or intranet site Copies of the printer documentation are also available on our Lexmark Web site at www lexmark com Congratulations You are now ready to use your new printer Save this...

Page 81: ...perty of the Remarketer or Lexmark The replacement may be a new or repaired item The Is manufactured from new parts or new and replacement item assumes the remaining warranty serviceable used parts which perform like period of the original product new parts Is free from defects in material and Replacement is not available to you if the product workmanship you present for exchange is defaced altere...

Page 82: ...s set forth in this section For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this Statement of Limited Warranty you may recover actual damages up to the limit set forth in the following paragraph Lexmark s liability for actual damages from any cause whatsoever will be limited to the greater of 1 5 000 or 2 the amount you paid for the product ...

Page 83: ...rk with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries 2003 Lexmark International Inc 740 West New Circle Road Lexington Kentucky 40550 www lexmark com ...

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