LIMITED 5-YEAR WARRANTY
on
KAWAI CN, CA, CS AND CP MODEL DIGITAL PIANOS
Thank you for purchasing a KAWAI digital piano. KAWAI instruments are designed and manufactured to provide a high level of defect-free performance.
KAWAI AMERICA CORPORATION (“KAWAI”) is proud of the workmanship that goes into its instruments. KAWAI sells its instruments through a network of
authorized dealers and is pleased to offer you, the Original Owner, the following Limited Warranty which applies only to instruments that have been (1) directly
purchased from KAWAI’s authorized dealers in the United States and Canada (the “Warranted Area") and (2) used exclusively in the Warranted Area. KAWAI will
not warrant any instrument purchased outside of the United States or Canada. KAWAI suggests that you read this Limited Warranty document thoroughly and
contact your authorized KAWAI dealer or KAWAI Technical Services if you have any questions.
THIS WARRANTY COVERS DIGITAL PIANO MODELS CN, CA, CS AND CP AGAINST DEFECTS IN MATERIALS OR WORKMANSHIP FOR FIVE (5) YEARS FROM
THE DATE OF PURCHASE.
COVERAGE
KAWAI will, at its option, repair or replace the instrument covered by this
warranty if it becomes defective, malfunctions or otherwise fails to conform
with this warranty under normal use and service during the term of this
warranty, without charge for labor or materials. Repairs may be performed
using new or refurbished parts that meet or exceed KAWAI specifications
for new parts. If KAWAI elects to replace the instrument, the replacement
may be a reconditioned unit or another model reasonably equivalent to the
original instrument. KAWAI will attempt to perform service at the location
of the instrument. However, if this is not reasonably feasible, then You will
be responsible for any installation or removal charges and for any initial
shipping charges if the instrument(s) must be shipped for warranty service.
However, KAWAI will pay the return shipping charges to your location
within the USA or Canada if the repairs are covered by the warranty.
This warranty does not cover (a) damage, deterioration or malfunction
resulting from accident, negligence, misuse, abuse, improper installation or
operation or failure to follow instructions according to the Owner’s Manual
for this instrument; any shipping damage to the instrument (claims must
be presented to the carrier); repair or attempted repair by anyone other
than KAWAI or an authorized KAWAI Service Provider; (b) any unit which
has been altered or on which the serial number has been defaced, modified
or removed; (c) normal wear and tear or any periodic maintenance; (d)
deterioration due to perspiration, corrosive atmosphere or other external
causes such as extremes in temperature or humidity; (e) action noise caused
by normal wear and tear; (f) damages attributable to power line surge or
related electrical abnormalities, lightning damage or acts of God; or
(g) RFI/EMI (Interference/noise) caused by improper grounding or the
improper use of either certified or uncertified equipment, if applicable. Any
evidence of alteration, erasing or forgery of proof-of-purchase documents
will cause this warranty to be void. This warranty covers only the original
owner and is not transferable.
TO OBTAIN WARRANTY SERVICE
Warranty service will only be provided for defective instruments within the
Warranted Area. Contact your authorized KAWAI dealer who will advise you
of the procedures to be followed. If your authorized dealer cannot provide
assistance, then contact KAWAI at the address or telephone number shown
below. KAWAI may request that you send the defective instrument to a local
authorized KAWAI Service Provider or authorize return of the defective
instrument to KAWAI for repair. If you are uncertain as to whether a dealer
has been authorized by KAWAI, please contact KAWAI’s Technical Services
Division at the number shown below.
Instruments shipped for service must (a) be packed securely; (b) be
accompanied by a detailed explanation of the problem(s) requiring service;
(c) be accompanied by an unaltered copy of the original bill of sale, or other
dated proof-of-purchase document describing the instrument, as evidence
of warranty coverage; (d) exhibit a Return Authorization number issued by
KAWAI on the outside of the shipping carton or packaging. KAWAI will not
be responsible for damage sustained by an instrument that is improperly
packed or shipped. Should any instrument submitted for warranty service
be found ineligible therefore, an estimate of repair cost will be furnished
and the repair will be performed only if requested by you and upon receipt
of payment or acceptable arrangement for payment.
A N Y I M PL I ED WA R R A N T I ES, I NCLU DI NG WA R R A N T I ES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED IN DURATION TO THE APPLICABLE PERIOD OF TIME AS
REQUIRED BY STATE LAW. KAWAI SHALL NOT BE RESPONSIBLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR DAMAGES BASED
UPON INCONVENIENCE, LOSS OF USE, DAMAGE TO ANY OTHER
EQUIPMENT OR OTHER ITEMS AT THE SITE OF USE, OR INTERRUPTION
OF PERFORMANCES OR ANY CONSEQUENCES THEREOF. KAWAI’S
LIABILITY FOR ANY DEFECTIVE INSTRUMENT IS LIMITED TO REPAIR
OR REPLACEMENT OF THE INSTRUMENT, AT KAWAI’S OPTION. SOME
STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
This Warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. This is the only express warranty
applicable to the Instrument specified herein; KAWAI neither assumes nor
authorizes anyone to assume for it any other express warranty. If you have
any questions about service received or if you need assistance in locating an
authorized KAWAI Service Provider, please contact:
KAWAI AMERICA CORPORATION
Technical Services Division
2055 E. University Dr.
Rancho Dominguez, California 90220, USA
Phone: 1-800-421-2177
Do not return any instrument to the above address without a written Return
Authorization issued in advance by KAWAI.
Model Number:
Serial Number:
Purchase Date:
/
/
Month Day Year
Owner's Registration Card
To help us serve you better, please take a moment to answer the following questions:
Model:
Finish:
Modèle: Couleur:
Serial number:
Numéro de série:
Date of purchase:
Date d'achat:
Purchase price:
Prix d'achat:
Dealer:
Revendeur:
Buyer's name:
Nom d'acheteur:
Name:
Nom:
Address:
Adresse:
City:
State:
ZIP Code:
Ville: État: Code Postal:
E-mail address:
Adresse E-mail:
Where did you hear about this instrument?
Circle all that apply:
a) Dealer
e) Technician
i) Newspaper Ad
b) Friend
f) Concert
j) Magazine Ad
c) Teacher
g) Internet
k) Television Ad
d) School
h) Yellow Pages
l) Radio Ad
How important were the following factors in your
selection of this instrument?
not
somewhat
extremely
important important important
Tone
1 2 3 4 5
Touch
1 2 3 4 5
Appearance 1 2 3 4 5
Features
1 2 3 4 5
Brand
name 1 2 3 4 5
Warranty
1 2 3 4 5
Concert
Magic 1 2 3 4 5
Price
1 2 3 4 5
How many other brands did you consider?
Is this your first Kawai instrument?
yes / no
Purchaser Information:
Sex: M - F
Age:
Musical skill level:
a) Beginner b) Intermediate
c) Advanced d) Professional
Do you have children?
yes / no
If yes, how many?
Average age of children?
a) Under 5 b) 5-10 yrs. c) 10-15 yrs. d) 15-20 yrs. e) Over 20
Are you the primary player?
yes / no
If not, please tell us about the primary player:
Sex: M - F
Age:
Musical skill level:
a) Beginner b) Intermediate
c) Advanced d) Professional
Where will this instrument be used?
a) Home b) Teaching studio
c) School
d) Church
e) Hotel
f) Recording studio
g) Other
All responses will be kept strictly confidential.
Thank you for choosing Kawai.
Please register your product by mailing the Registration Card or using the Online Registration at www.kawaius.com/registration.
KPSZ−0251R1 WR605 (5YRS)
