Frequently Asked Question For Label Printer
Model No. BY‐245BT
Dear Honored Client
Thanks for choosing our products!
We aim to provide customers the best product and service. If you encounter some problem using this printer, please
don’t be anxious to apply to return the item first, it will make a great affect on our business.
Please do contact us via
// phone: 1‐800‐752‐7660, we will work hard to provide you an effectivesolution!
The phone NO can be reached from
Tuesday to Saturday, PST Time From PM 5:00 to AM: 9:00
Note: The most frequently asked questions and solutions for Bluetooth Label Printer BY‐245T are listed below; please
find the corresponding solution based on your question.
When you get the printer, please kindly read the user manual and refer to the video in the U‐disk in the package before
you use it.
1
、
Problem:
Fail to install the printer driver on PC of windows10 home edition.
Cause:
Some version of windows 10 home edition in USA may not work with the driver in the U‐disk.
Solution:
Please contact us via [email protected] to download another driver compatible with windows 10 home.
2
、
Problem
: The printer isn't discoverable on Bluetooth on your windows PC.
Cause:
Mac OS doesn't work with Bluetooth. Some old PC has no Bluetooth function.
Solution:
Make sure your windows laptop/PC is enabled with Bluetooth. Then,3.Switch on the printer, long press the top
button of the printer until it beep one. Then labels will keep forward and back for several times, and hold on one place, the
printer’s Bluetooth is open now. if it still doesn't work, restart your computer.
3
、
Problem:
The item doesn't print anything. They label comes in white.
Cause:
The label is upside down // Use the wrong paper: art paper
Solution:
1. Ensure the label side is upon
2. Ensure to use the thermal label, not art paper, art paper is not suitable for the thermal label printer.
3. Restart the printer and computer and try again
4.Contact us without hesitate if you still got issue through
// phone: 1‐800‐752‐7660
4
、
Problem: "FBA print"App crashes and print light
Cause1:
Insufficient capacity of mobile phone.
Cause2:
Phone system is too old.
Cause3:
Incorrect paper size and print setting.
