Intralot OHIO WinStation TVM Manual Download | Manualshive

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© Intralot Inc. WinStation (TVM) Terminal Manual – October 2017

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OHIO WinStation (TVM)

Lottery Terminal Manual

August 2021

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Summary of Contents for OHIO WinStation TVM

Page 1: ... Intralot Inc WinStation TVM Terminal Manual October 2017 Page 1 OHIO WinStation TVM Lottery Terminal Manual August 2021 ...

Page 2: ...quirements and other relevant provisions of Directives EMC 89 336 EEC and LVD 73 23 EEC For further information please visit http www intralot com Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installati...

Page 3: ...aper Roll 16 Chapter 3 RETAILER REPORTS 17 3 1 Accessing Reports 17 3 2 Lottery Reports 18 3 2 1 Lottery Reports Cashes 18 3 2 2 Lottery Reports Book Activations 18 3 2 3 Lottery Reports Book Settlements 19 3 2 4 Weekly Invoice 20 3 3 Accounting Reports 21 3 3 1 Shift Reports Interim and Closed 21 3 3 2 Inventory Report 22 3 4 System Reports 24 Chapter 4 CONSUMER OPERATIONS 25 4 1 Consumer Mode 25...

Page 4: ...o claim their winnings The WinStation does not dispense cash accept coins or refund any remaining balance to the player This information is provided to the players on the machine s exterior and on various screens during their purchase activity 1 1 WinStation Exterior The illustration below shows the various exterior components of the WinStation Bet card reader Bill acceptor Online game Auto Pick p...

Page 5: ...d not be touched Each of the attached connectors control a specific aspect of the WinStation s operation and likewise should not be touched unless expressly asked by an Intralot Hotline Operator or Customer Service Representative Uninterruptable Power Supply UPS Power Button Ticket Report Printer Paper Roll Holder Bill Acceptor Bill Acceptor Door Lock Touch Screen PC Instant Ticket Bins 1 5 from t...

Page 6: ...e plug out Once the plug has been removed open the door of the WinStation by inserting the T bar into the cylinder and turning it a half turn counter clockwise Keys especially the cash box key should be kept in a safe place and given only to those personnel that are authorized to service the machine or remove cash from the cash box 1 2 3 Remote Deactivation and Alarm The WinStation has a remote co...

Page 7: ... front door is opened the Service Mode login screen displays 1 Enter the two digit Username 2 Touch the password field to activate it or tab to it 3 Enter the four digit password that has been assigned to you You have 30 seconds to enter the user name and password before an alarm sounds The alarm may be silenced by either entering your username and password or by closing the door Upon successful e...

Page 8: ...en These are the functions that will be used most frequently by retail personnel and involve loading and unloading tickets removing cash from the bill acceptor and the Close Shift report used to reconcile when removing cash 2 3 BOOK OPERATIONS Book Operations consist of three activities Receiving shipments of instant tickets Activating books of instant tickets Settling books of instant tickets ...

Page 9: ...ceived by the retailer Select Receive Shipment from the Book Operations menu perform one of the following Scan the order number on the delivery receipt to receive all of the instant ticket books in the shipment or Scan any instant ticket on a book in the shipment A confirmation receipt will be printed BARCODE CONFIRM VERIFY AGAINST BOOKS RECEIPT ...

Page 10: ...e correlating book of tickets for future t information The book of tickets may now be loaded into the WinStation for sale using the Load Full Pack or the SmartLoad functions 2 3 3 Book Settlement Book settlement can only be performed by an authorized user such as a manager Instant tickets may be settled by selecting Book Operations Book Settlement from the Maintenance menu Scan any barcode from re...

Page 11: ...h Load Full Book from the Maintenance menu Use the numeric keypad and enter the bin number Press ENTER NOTE If the system detects tickets in the burster throat at the beginning of the load process the screen displays an error message Scan any ticket in the book of tickets to be loaded for a full book Once barcode number has been verified press the ENTER button to display the game parameters inform...

Page 12: ...em dispensed 3 Insert the edge of the ticket into the guide until the ticket edge touches the feed rollers This will activate the ticket sensor switch Toggle must spin freely There is a short delay between the time the ticket sensor is tripped and the leading ticket is drawn into its feed position Once the book has been loaded the screen indicates the process has been completed successfully Touch ...

Page 13: ...tomatically loaded into the WinStation Proceed to loading the book in the selected bin 2 6 Loading a Partial Book Loading a partial book of tickets is similar to loading a full book with the exception that the beginning and ending barcodes of the tickets must be scanned This indicates to the software how many tickets are in the partial book for inventory and reporting purposes Select Load Partial ...

Page 14: ...t Tickets just pulling tickets out of feed rollers bin they will remain in the machines inventory and the price will continue to display in the ticket price display window 2 8 Close Shift This function allows the retailer to collect cash from the bill acceptor and start a new reporting period A Close Shift report should be done whenever cash is removed from the WinStation NOTE Cash should not be r...

Page 15: ...bill acceptor door up and lock 2 10 Clear Customer Credits Clearing customer credits allows retailer to refund players cash if necessary and produces a receipt of the transaction This allows the retailer to refund player cash from another source without removing cashbox and have a receipt for reconciliation at a later date Select Clear Customer Credits from the Maintenance menu to display the foll...

Page 16: ...open the cutter head Feed the paper under the cutter head so that the paper will show up when you push the cutter back down but not past the black lip guide it will feed through in the front Close the cutter head by pushing it down and snapping it into place The paper will feed and cut a short piece of paper automatically If not try reloading and make sure the paper is straight and centered not up...

Page 17: ...uch screen and ticket bursters as well as logged and security events and the current WinStation configuration settings 3 1 Accessing Reports The reports are divided into three categories Lottery Reports Accounting Reports System Reports The following is the main menu which shows the three reports categories Sample Preview Screen Once the desired report category is selected a sub menu displays with...

Page 18: ...ount the total value of each prize amount and the total cashes quantity and dollar amount Reports are available for predefined time periods including Current Daily Daily Yesterday Daily 2 Days Ago Week to Date Weekly Last Week Weekly 2 Weeks Ago 3 2 2 Lottery Reports Book Activations The WinStation provides a daily week to date and weekly activations reports These are book activations that have oc...

Page 19: ...k to date and weekly reports of book settlements that have occurred on the WinStation Settlement reports show Instant ticket settlements by game and book total quantity and total amount Reports are available for predefined time periods including Current Daily Daily Yesterday Daily 2 Days Ago Week to Date Weekly Last WeekWeekly 2 Weeks Ago ...

Page 20: ...s 0 00 Classic Lotto Cancels 0 00 Mega Millions Megaplier Sales 5 00 Mega Millions Megaplier Cashes 0 00 RAFFLE Sales 0 00 RAFFLE Cashes 0 00 Powerball Power Play Sales 0 00 Powerball Power Play Cashes 0 00 CLASSIC KICKER Sales 550 00 CLASSIC KICKER Cashes 0 00 CLASSIC KICKER Cancels 0 00 Multi State RAFFLE Sales 0 00 Multi State RAFFLE Cashes 0 00 WWW OHIO LOTTERY COM EZPLAY Sales 0 00 EZPLAY Cas...

Page 21: ... should not be taken from here but instead from the Close Shift Report in the Maintenance menu when removing cash 3 3 1 2 Closed The Shift Report Last Closed allows retailer to reprint past closed shift reports This report contains inventory detail by bin number game name quantity sold and the value of the tickets sold It also contains a bill count and the date shift was started and closed If no s...

Page 22: ...lendar The Cashed Tickets Report shows the history of cashed tickets for a specified period by selecting the date range pick beginning and ending date from the calendar and then press View Report If selecting a single day press the date of the day you want twice and then press View Report The report shows instant and online ticket totals and total prize amount for the date range selected 3 3 5 Los...

Page 23: ... shown are sales by bin for instants sales total for instants and sales total for online games cash collected cleared credits cashed tickets and total sales 3 3 8 Sales Yesterday Report The Sales Yesterday Report is a summary report that shows sales for yesterday the full day before the report is pulled Sales shown are sales by bin for instants sales total for instants and sales total for online g...

Page 24: ...ned and closed and service mode logins 3 4 1 Component Versions Report The Component Versions Report lists the current version numbers for device component software and firmware 3 4 2 Status Device Conditions Report The Status Report provides data that relates to the state of the WinStation peripherals 3 4 3 Configuration Report The configuration report shows the current parameter setting within t...

Page 25: ...purchase additional tickets Winning tickets valued up to 599 may be redeemed by retailers Winning tickets valued at more than 600 must be claimed at the Lottery Each validation attempt is accompanied by a corresponding message on the WinStation 4 1 Consumer Mode 4 1 1 Purchasing Tickets The initial consumer screen instructs the player to insert money to begin and also advises them of the legal age...

Page 26: ...ustomer over the maximum balance of 100 An appropriate error message displays when this occurs A player may purchase a combination of instant and online game products after money has been inserted The WinStation will not give change All money inserted must be used to purchase product 4 1 2 2 Credit and Debit Cards The TVM is now equipped with an Ingenico card reader The card reader is going to all...

Page 27: ...der will display when being used 1 Select amount will appear when the PIN pad is working A player is prompted to select which amount they wish to put on the terminal a If the system is down the PIN pad will read OUT OF SERVICE 2 Please Wait will appear 3 The player is then instructed to Insert or Swipe Credit Card ...

Page 28: ... WinStation TVM Terminal Manual October 2017 Page 28 4 If card has a preferred language it will ask Select Language 5 If preferred language is English no question is asked and Please Wait Do Not Remove Card is shown ...

Page 29: ... Page 29 6 After amount is selected and language is confirmed It will confirm Amount Ok XX XX a If No is selected the below message will appear b Then this message will appear c If Cancel is selected the message below will show d Then this message will appear ...

Page 30: ...nual October 2017 Page 30 7 When Yes is selected the following message will appear 8 After the PIN is entered in and accepted the message PIN OK appears 9 After the PIN is accepted the system beings to process and sends the following message ...

Page 31: ...ut the card is declined the error message Transaction Declined will appear 4 2 Buying Instant Tickets Once money has been inserted the player may then select the instant product of their choice by pressing the button of the desired game or games The price of each product is displayed on the price LED s below each instant game button The screen indicates the ticket is in the process of dispensing a...

Page 32: ...card to purchase 4 3 4 Lucky for Life Drawings are held daily at approximately 10 35 p m Tickets can be issued until 9 30 p m Lucky for Life may be purchased in 2 6 10 and 20 increments using the online game panel buttons Auto Pick tickets are for the current drawing Player may also insert a bet card to purchase 4 3 5 Pick 3 Pick 3 game tickets may be purchased in 1 increments using the online gam...

Page 33: ... be used to purchase 4 4 Buying Online Game Tickets 4 4 1 Online Game Panel Online game products may be purchased from the online game panel at the top of the WinStation Each circle on the Auto Pick panel contains a window that displays the game logo graphics that identify which games may be purchased There are four buttons below each game These buttons define price points that may be purchased fo...

Page 34: ...he bet card graphic shown on the screen is the same as the bet card that was scanned by the player If the error is related to a specific panel an arrow points to the panel and the associated text describes the problem 4 4 3 Using Play It Again Barcode QR Code The Play it Again barcode or QR code located at the top of on line tickets can be used to repeat the player s original wager numbers bet amo...

Page 35: ...k and validate tickets with 2D barcode symbols like the one shown above Older tickets must be checked or validated by a retailer at a traditional terminal If no response is received from the central system within 15 seconds the Error Please See Clerk screen displays 4 6 Ticket Validation If a player wins a cash prize that is 50 or less the screen displays the winning amount and provides instructio...

Page 36: ... NOT validate a pay voucher 4 7 Debit Credit Card Reader The TVM is now equipped with an Ingenico card reader The card reader is going to allow players to use their debit or credit card to place funds on the machine ANY funds placed on the machine using a debit or credit card must be played in full A player will not be able to cash out voucher out any money that is placed on the machine using thei...

Page 37: ...tions that include Burster maintenance Instant ticket database update Shutting down and restarting the machine and software Testing the bill acceptor Sending part malfunction alarms 5 1 1 Park Bursting Blade This function is used to reset the selected burster to its original position It is generally used by a WinStation technician during and after maintenance is performed on the burster unit Alter...

Page 38: ...word or those of the clerks By default passwords are set to the same value as the username Resetting the passwords returns the passwords to the default values The Change Any Password screen allows the administrator to select a particular user and change the password for that user Choose Settings then Change Any Password then choose the username you wish to change the password for and perform the f...

Page 39: ... the WinStation 6 2 1 Print a Pending Ticket From the main menu choose Intralot Gaming System Press Open Retailer Screen Press History Press Ticket History From the list of tickets choose the pending ticket by pressing it and then press Re Print to print your pending ticket Note The Print button will give you a list of the ticket history that is on the screen not the pending ticket Darice Parkway ...

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