IBM Power System POWER7 Series Common Service Procedures Download

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Power Systems

Common service procedures

Summary of Contents for Power System POWER7 Series

Page 1: ...Power Systems Common service procedures...

Page 2: ......

Page 3: ...Power Systems Common service procedures...

Page 4: ...Notices manual G229 9054 and the IBM Environmental Notices and User Guide Z125 5823 This edition applies to IBM Power Systems servers that contain the POWER7 processor and to all associated models Co...

Page 5: ...ardware Management Console 49 Performing an IPL to dedicated service tools 50 Performing an alternate IPL to DST type D IPL 51 Starting a service tool 53 IPL type mode and speed options 53 Printing th...

Page 6: ...ring to remove the disk drive 89 Removing the disk drive 92 Replacing the disk drive 94 Rebuilding data on a replacement disk drive by using Linux 97 PCI adapter 97 Removing and replacing a PCI adapte...

Page 7: ...Notices 173 Trademarks 174 Electronic emission notices 174 Class A Notices 174 Class B Notices 178 Terms and conditions 181 Contents v...

Page 8: ...vi...

Page 9: ...t The documentation contains the safety information in your national language with references to the U S English source Before using a U S English publication to install operate or service this produc...

Page 10: ...te v Connect any equipment that will be attached to this product to properly wired outlets v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when t...

Page 11: ...he customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock CAUTION v Do not install a unit in a rack where the internal rack ambient temperatures will exceed...

Page 12: ...the route that you choose can support the weight of the loaded rack cabinet Refer to the documentation that comes with your rack cabinet for the weight of a loaded rack cabinet v Verify that all door...

Page 13: ...This product might contain one or more of the following devices CD ROM drive DVD ROM drive DVD RAM drive or laser module which are Class 1 laser products Note the following information v Do not remove...

Page 14: ...en you call C003 Power and cabling information for NEBS Network Equipment Building System GR 1089 CORE The following comments apply to the IBM servers that have been designated as conforming to NEBS N...

Page 15: ...nalysis v Yes Continue with the next step v No Perform problem analysis by using the procedures in problem analysis 2 Is the failing server managed by a management console v Yes Continue with step 5 v...

Page 16: ...ent was not found see the appropriate problem analysis procedure for the operating system you are using If the server or partition is running the AIX or Linux operating system see AIX and Linux proble...

Page 17: ...structions in the interface To power on a managed server by using an IBM Systems Director Management Console SDMC complete the following steps 1 On the Welcome page under the Resources tab select the...

Page 18: ...ause data loss or an extended initial program load IPL for one or more of the partitions the next time the system is powered on To power off a managed system by using HMC complete the following steps...

Page 19: ...er sources to the system have been completely disconnected L003 or To remove the power cords complete the following steps 1 Unplug any power cables that are attached to the unit from electrical outlet...

Page 20: ...onal computer software to emulate a 316x or 3151 terminal v Personal computer attached to twinaxial IOP Port 0 Address 0 Bus 1 5250 emulator software active on personal computer For more information a...

Page 21: ...ends the procedure No The system does not have multiple logical partitions Return to the procedure that sent you here This ends the procedure Separating the 571F 575B card set and moving the cache di...

Page 22: ...on an ESD protective surface and orient it as shown in the following figure 4 Disconnect battery cable A and the SCSI cable B from the 571F storage adapter Leave the other end of the cables attached...

Page 23: ...ng screws C before removing them After all five retaining screws have been loosened remove the screws C from the 571F storage adapter 6 Carefully lift the 571F storage adapter off the standoffs and se...

Page 24: ...card D on the 571F storage adapter It is the small rectangular card mounted on the I O card 8 Unseat the connector on the cache directory card by wiggling the two corners that are farthest from the m...

Page 25: ...owing figure b If applicable remove the light pipe assembly c Remove the two plastic covers from the Small Computer Systems Interface SCSI jumper cable A as shown in the following figure d Ensure that...

Page 26: ...processor zero and for service processor one See Part locations and location codes for your specific model 2 Is only one service processor with cables attached to the HMC ports No Continue to the next...

Page 27: ...ormation When using IBM i the Service Action Log SAL serves a similar purpose as the PAL The SAL uses an error analysis framework to analyze the error and details the recommended repair actions When u...

Page 28: ...e management console Yes Open the server with the problem and then go to the IBM i partition with the problem and use the service action log SAL to find the entry related to this problem see Searching...

Page 29: ...ard board format You can also use the figure to understand how addresses in the bus board and card format relate to the direct select addresses used in Part locations and location codes Note When conv...

Page 30: ...information Then return here and continue with the next step 9 The BBBBCcbb format is the hexadecimal direct select address of a card location in the system unit The format definition is v BBBB System...

Page 31: ...ard Card Board Board format address at the top of Figure 3 on page 15 x3 System card The 1 or 2 digit decimal representation of the hexadecimal Card value of the Bus Bus Bus Bus Card Card Board Board...

Page 32: ...uuuu uuuu 0000 0000 0000 0000 0000 0000 SSSS SSSS Note 1 Licensed Internal Code Table 5 Description of SRC format examples SRC format Description AAAA Type of I O bus see Logical address format on pag...

Page 33: ...umber hexadecimal tttt Outboard failing unit type number that is 6607 uuuu Unit specific data ww SRC type ZZZZ Reserved Logical address format Use the logical address to identify the resource entry To...

Page 34: ...m v Format 62 is used when Licensed Internal Code detects an IOP bus or IOP programming problem RRRR Licensed Internal Code unit reference code cccc Licensed Internal Code component reference Code Ide...

Page 35: ...ot get to system service tools SST use function 21 to get to dedicated service tools DST 2 On the Start Service Tools Sign On display type in a user ID with QSRV authority and password 3 Select Start...

Page 36: ...go to Part locations and location codes for the model you are working on to determine what removal and replacement procedure to perform To turn on the failing item s identify light use the indicator...

Page 37: ...ine enter the Start System Service Tools SST command STRSST If you cannot get to SST select DST Note Do not perform an IPL on the system or partition to get to DST b On the Start Service Tools Sign On...

Page 38: ...otocols Options and function keys The Work with Communications Traces display has the following options and function keys v Start trace F6 This function key starts the tracing of the data on a communi...

Page 39: ...object to be varied on not collecting data Active The trace data is being collected Stopping The trace is stopping Stopped The trace has stopped not collecting data Error An error occurred on the conf...

Page 40: ...the trace stops when the buffer is full This option is useful for viewing the initial data that is coming across a line If you specify No the trace continues until you stop it In this case the data in...

Page 41: ...trace is active Traces are not automatically deleted when you exit a communications trace function To return to the communications trace complete the following steps 1 Select the Start a service tool...

Page 42: ...cord shows if the record type is sent S or received R Notes 1 The letter C in this column indicates that an X 21 short hold mode connection was cleared 2 If an M is shown a modem change occurred Data...

Page 43: ...uct activity log data Use the display hexadecimal report function or follow the steps in this procedure to display hexadecimal error log dump data To display hexadecimal error log dump data complete t...

Page 44: ...d device error Press Enter to continue F3 Exit F6 Hexadecimal report F9 Address Information F10 Previous detail report F12 Cancel Figure 8 Example of hexadecimal detail report for resource Display Hex...

Page 45: ...E F EBCDIC 000180 D0007800 65120001 34000620 1100FFFF 000190 FFFFFFFF 31090000 00001100 03C00000 0001A0 00000000 00000000 00000000 00000000 0001B0 00000000 00000000 00000000 00000000 0001C0 00000000...

Page 46: ...mine which figure to refer to Table 7 Format number to figure reference Format number Refer to the following figures 01 Figure 12 on page 33 Figure 13 on page 34 Figure 14 on page 34 02 Figure 15 on p...

Page 47: ...0000 00000000 F6F6F0F7 00071575 6607 000210 010300FF 00000000 00000000 65320001 000220 07050011 47000001 07069205 C0004000 k 000230 00000000 00000000 00000000 00000000 000240 F6F6F0F7 00259DE8 010200F...

Page 48: ...vice3 Device3 Device3 New Dev3 Type Serial UnitAddr Type 000250 New Dev3 IOP type IOP Cache Serial model Serial Type Mod 000260 Cache Serial Figure 13 Example of hexadecimal report device formatting l...

Page 49: ...8753 010400FF 00000000 6607 g 000220 00000000 00000000 00000000 00000000 000230 00000000 00000000 00000000 00000000 000240 00000000 00000000 00000000 00000000 000250 00000000 00000000 00000000 0000000...

Page 50: ...Address Address 000230 Member7 Member7 Expected Current Type Serial Address Address 000240 Member8 Member8 Expected Current Type Serial Address Address 000250 Member9 Member9 Expected Current Type Ser...

Page 51: ...329012 000240 F0F0F0F0 F0F0F0F0 F0F0F0F0 F0F0C4F4 00000000000000D4 000250 F0F1F3F4 0000E8D5 00000000 00000000 0134 YN Figure 18 Example of hexadecimal report configuration formatting log unformatted i...

Page 52: ...4040 40404040 0000E0 F2F7F5F7 F0F0F0F1 0000E2D3 C9C3C9D6 27570001 SLICIO 0000F0 4040E5F5 D9F2D4F0 40400000 00000000 V5R2M0 000100 00B90000 00000000 000000C7 00000000 G 000110 00000000 00000000 0000000...

Page 53: ...Member14 Member14 Expected Current Type Serial Address Address 0001F0 Member15 Member15 Expected Current Type Serial Address Address 000200 Member16 Member16 Expected Current Type Serial Address Addre...

Page 54: ...261 New device 3 type 000262 000265 New device 3 serial number 000266 000269 Device 3 IOA type and model 00026A 00026D Device 2 IOA serial number 00026E 000271 Device 3 cache type and model 000272 000...

Page 55: ...pe 000246 000249 Array member 7 serial number 00024A 00024D Array member 7 expected unit address 00024E 000251 Array member 7 current unit address 000252 000255 Array member 8 type 000256 000259 Array...

Page 56: ...member 14 type 0001F6 0001F9 Array member 14 serial number 0001FA 0001FD Array member 14 expected unit address 0001FE 000201 Array member 14 current unit address 000202 000205 Array member 15 type 00...

Page 57: ...ype 000204 000207 Device 1 serial number 000208 00020F Device 1 worldwide ID 000210 000217 Device 1 unit address 000218 00021B New device 1 type 00021C 00021F New device 1 serial number 000220 000227...

Page 58: ...offset RAID number 000204 00020B Array member 0 type 00020C 00020F Array member 0 serial number 000210 000217 Array member 0 worldwide ID 000218 00021F Array member 0 expected unit address 000220 000...

Page 59: ...002E3 Array member 7 expected unit address 0002E4 0002E7 Array member 7 current unit address 0002E8 0002EB Array member 8 type 0002EC 0002EF Array member 8 serial number 0002F0 0002F7 Array member 8 w...

Page 60: ...0003B3 Array member 15 serial number 0003B4 0003BB Array member 15 worldwide ID 0003BC 0003C3 Array member 15 expected unit address 0003C4 0003C7 Array member 15 current unit address 0003C8 0003CB Ar...

Page 61: ...isk Configuration Attention Report or a Disk Configuration Warning Report display Select the option to display the report Because Reclaim Cache Storage was selected after a type D IPL the system will...

Page 62: ...on covers how to start dedicated service tools DST You can start DST in the following ways v Performing an IPL to DST see Performing an IPL to dedicated service tools on page 50 v Pressing the System...

Page 63: ...on functions the system operating mode value no longer has meaning v The operating system IPL type value is disabled in functions 01 and 02 v Functions 11 19 do not display partition system reference...

Page 64: ...e This function is available only in the manual operating mode 65 Deactivates remote service This function is available only in the manual operating mode when activated by the operating system and whe...

Page 65: ...user ID or password ask the customer for the correct values Notes v If prompted to change the password be sure to provide the new changed password to the customer v You are limited to three sign on at...

Page 66: ...ction 21 from the control panel to make DST available b If an SRC other than A600 500x is displayed on the control panel go to Starting Point for All Problems in the problem analysis information for y...

Page 67: ...ics parameter of the CHGIPLA command to permanently change the IPL speed The values are The default shipped value MIN minimal for fast diagnostics and ALL for all full diagnostics IPL speed recommenda...

Page 68: ...If you press F6 Print from a display other than the Hardware Service Manager display only the information that appears on the display will print b Use the last page of the printout the legend to assi...

Page 69: ...nced System Management Interface ASMI The ASMI is the interface to the service processor that is required to perform general and administrator level service tasks such as reading service processor err...

Page 70: ...cord from the server to a power source and wait for the control panel to display 01 2 Select a PC or notebook computer that has a supported browser for connection to your server For information about...

Page 71: ...tep 5 on page 56 Subnet mask 255 255 255 0 d Click Save Settings e Disconnect your PC or notebook computer from the server f Connect the server to your company network g Go to any PC or notebook compu...

Page 72: ...he word length attribute to form the 8 bit data word byte Stop bit 1 1 1 Places a bit after a data word byte 5 Press a key on the ASCII console to allow the service processor to confirm the presence o...

Page 73: ...ASMI Welcome pane specify your user ID and password and click Log In 2 In the navigation area expand System Service Aids and click Error Event Logs If log entries exist a list of error and event log...

Page 74: ...Enclosure serial number field is different from the serial number of the system Set the Reserved field to blank spaces unless directed otherwise by Level 3 technical support 5 Click Save settings to...

Page 75: ...re resources v After completion of this procedure the system must be powered off and in standby mode for the deconfiguration errors to be cleared To clear all deconfiguration errors do the following s...

Page 76: ...Dumps can occur automatically after a failure or external reset or after a manual request The dump information provides valuable information about system status and should be reported to your next le...

Page 77: ...age support files from the main Service and Support Manager summary page 3 From the Manage Support Files page click Collect Support Files 4 Click the System tab In the Show field select All Targets se...

Page 78: ...m a system dump using the ASMI see Using the ASMI to perform a system dump Performing a service processor dump A service processor dump is a collection of data from a service processor either after a...

Page 79: ...dump after you have completed a dump refer to Managing dumps on page 62 Performing a service processor dump using the Advanced System Management Interface A service processor dump is a collection of...

Page 80: ...e on the SDMC appliance you can select the USB device to use 4 When the copy procedure is successfully completed remove the media and process it according to the instructions of your next level of sup...

Page 81: ...copied to the auxiliary storage pool ASP Go to Reporting a dump on page 68 This ends the procedure 5 Select option 7 Work with current platform dump 6 Select option 1 Display summary The Platform Dum...

Page 82: ...message is displayed indicating whether the MSD copy completed 12 Did a message indicate Copy completed normally v Yes This ends the procedure v No Continue with the next step 13 Has your service prov...

Page 83: ...next level of support or your hardware service provider To report a dump by using the SDMC complete the following steps 1 From the main IBM Systems Director welcome page select View support files unde...

Page 84: ...e Dump Summary display shows the date and time of the dump system reference code SRC data and Licensed Internal Code level 9 Press F3 Exit 10 If the dump has a description of Automatic copy rename it...

Page 85: ...nd You can use an AIX command to delete a dump Platform dumps are saved in AIX in the following directory var adm platform Only delete the dump if directed to do so by your next level of support or se...

Page 86: ...lowing steps Note If a main storage dump occurred automatically go to Managing dumps for information on how to copy report or delete a dump 1 In the navigation area open Server and Partition 2 Select...

Page 87: ...g When the server reports a new error code record it for use in subsequent steps Performing a slow boot by using the Hardware Management Console You can perform a slow boot by using the Hardware Manag...

Page 88: ...buttons to scroll through the IPL types and speeds 6 When manual is shown press Enter to select the IPL type of manual The current IPL type and speed with pointer is displayed 7 Use the increment or...

Page 89: ...t is capable of supporting workstations The IOP that supports the console must be on the first system bus bus 1 If a workstation is not correctly attached to the first IOP that is capable of attaching...

Page 90: ...to 6 Use option 9 Resource associate with IOP and display detail to find the location of the system bus board and card Finding the primary console when the system power is off Various methods are ava...

Page 91: ...stems Director Management Console SDMC To check for a duplicate IP address by using the HMC complete the following steps 1 On the HMC right click the desktop and select terminal rshterm 2 Issue this c...

Page 92: ...on power it off before continuing When the system is powered off disconnect the AC input source from the enclosure being serviced Do not apply power to the enclosure until directed to do so in this pr...

Page 93: ...tic protective package c Unlock the handle of the replacement disk drive by squeezing and pulling it out toward you If the handle is not all the way out the disk drive will not slide into the system d...

Page 94: ...lling a disk drive that the drive is fully seated and all the way into the system d Reconnect the power source e Power on the unit and then go to Verifying a repair This completes this procedure Repla...

Page 95: ...ve Resources display select Identify j Select the disk drive you want to remove and press Enter The disk drive slot enters the identify state The concurrent maintenance light for the slot begins flash...

Page 96: ...pulling it out toward you as shown b Support the bottom of the disk drive as you slide it out of the system or expansion unit Do not hold the disk drive by the handle The concurrent maintenance light...

Page 97: ...c Exit to the Task selection display d Select Log Repair Action e Select the disk drive that you replaced and then press Enter f Select Commit after you have made your selection and then press Enter...

Page 98: ...ge 85 3 Determine the protection status of the disk drive to be removed a Sign on the operator console with at least service level authority b Type strsst on the command line of the IBM i session and...

Page 99: ...ps a Press F3 from the Display Disk Configuration display to return to the Work with Disk Units display b Select Work with Disk Unit Recovery from the Work with Disk Units display and press Enter c Se...

Page 100: ...pidly perform the next step to remove the disk drive within 9 seconds 10 Remove the disk drive by a Unlock the disk drive handle by squeezing it and pulling it out toward you as shown b Support the bo...

Page 101: ...placement disk drive by squeezing and pulling it out toward you If the handle is not all the way out the disk drive will not slide into the system d Attach the disk drive bezel A to the replacement di...

Page 102: ...ack front door c Return to the console and wait until the Concurrent Maintenance Results display is shown Press Enter d If you return to the service action log display exit the service action log e Wh...

Page 103: ...disk configuration on the Work with disk units display g Select Display disk configuration status on the Display Disk Configuration display Mirrored status shows Resuming When complete the mirrored s...

Page 104: ...ber Press Enter 9 Record the PCI location information Note The PCI location information has the form of 61 01 0 2 10 Type iprconfig on the command line and press Enter The IBM Power RAID Configuration...

Page 105: ...1 01 0 1 0 4 0 Physical Disk Active sdc 0000 41 01 0 1 0 8 0 Physical Disk Active sdd 0000 41 01 0 1 1 3 0 Physical Disk Active sde 0000 41 01 0 1 1 4 0 Physical Disk Active sdf 0000 41 01 0 1 1 5 0 P...

Page 106: ...all electrical safety procedures A wrist strap is for static control It does not increase or decrease your risk of receiving electric shock when using or working on electrical equipment v If you do no...

Page 107: ...port the bottom of the disk drive as you slide it out of the system or expansion unit Do not hold the disk drive by the handle Figure 29 Removing a disk drive from the system unit Figure 30 Removing a...

Page 108: ...them with care 2 Remove the disk drive from its protective package 3 Unlock the disk drive handle by squeezing and pulling it out toward you before you install the disk drive If the handle is not all...

Page 109: ...Add display is shown 9 Support the bottom of the disk drive as you align it with the guide rails in the system or expansion unit Do not hold the disk drive by the handle 10 Slide the disk drive all t...

Page 110: ...Rebuild the data on the replacement disk drive For instructions go to Rebuilding data on a replacement disk drive by using Linux on page 97 13 Go to Verifying a repair This completes this procedure F...

Page 111: ...I adapter contained in a cassette in an IBM i partition that is powered on If you are doing a concurrent repair by using the Linux operating system go to Removing and replacing a PCI adapter contained...

Page 112: ...twice to return to the Hot Plug Manager menu 14 Select replace remove PCI Hot Plug adapter 15 Select the slot that has the device to be removed from the system 16 Select Replace Or if you need to remo...

Page 113: ...ure Pull the PCI cassette C out of the system Attention A cassette containing either a PCI adapter or filler panel must be placed in the PCI adapter slot of the system unit for proper air flow and coo...

Page 114: ...ette is not going to contain a replacement adapter use this same procedure to place an adapter filler panel in the cassette a Remove the cassette cover by doing the following steps 1 Slide the cover l...

Page 115: ...e opposite of the adapter tailstock v When the retainer clip is in the horizontal position the adapter retainers are unlocked and can slide away from the card v If the corner support retainer is used...

Page 116: ...I adapter use this same procedure to place an adapter filler panel in the cassette 1 Remove any shipping handles or brackets attached to the adapter 2 With the tailstock clamp in the open position ins...

Page 117: ...s v Adapter cassette retainer placement for mid sized adapters v Adapter cassette retainer placement for small adapters Adapter cassette retainer placement for long adapters v Place and lock the retai...

Page 118: ...nsure the adapter edge is seated in each retainer groove A If the shape of the adapter or the presence of a connector will not allow the adapter edge to be seated into the retainer groove ensure the r...

Page 119: ...r on the system backplane v Place and lock the retainers B v Ensure the adapter edge is seated in each retainer groove A If the shape of the adapter or the presence of a connector will not allow the a...

Page 120: ...into position on the cassette 2 While holding the cover latch A in the open position place the cover over the pivot pin C 3 Release the cover latch to lock the cover into place Figure 44 Short adapte...

Page 121: ...ocked in the system 25 Lift and hold the PCI adapter EMC shield in the open position See Figure 36 on page 98 and Figure 37 on page 99 26 Slide the cassette C into the cassette slot as shown in the fo...

Page 122: ...ect the adapter cables 29 Lower the PCI adapter EMC shield A into the closed position close the shield latch and then close the rear rack door Figure 46 PCI adapter cassette removed from the system un...

Page 123: ...instructions to complete the configuration d Continue at step 41 on page 110 31 Press enter and continue to follow the screen instructions until you receive a message that the replacement is successf...

Page 124: ...ollowing steps v Ensure that the system meets the Prerequisites for hot plugging PCI adapters in a Linux partition on page 122 v Verifying that the hot plug PCI tools are installed on the Linux partit...

Page 125: ...Figure 48 Lift up on the EMC shield Common service procedures 111...

Page 126: ...ollowing figure Pull the PCI cassette C out of the system Attention A cassette containing either a PCI adapter or filler panel must be placed in the PCI adapter slot of the system unit for proper air...

Page 127: ...ing to contain a replacement adapter use this same procedure to place an adapter filler panel in the cassette a Remove the cassette cover by doing the following steps 1 Slide the cover latch A to dise...

Page 128: ...f the cassette opposite of the adapter tailstock v When the retainer clip is in the horizontal position the adapter retainers are unlocked and can slide away from the card v If the corner support reta...

Page 129: ...this same procedure to place an adapter filler panel in the cassette 1 Remove any shipping handles or brackets attached to the adapter 2 With the tailstock clamp in the open position insert the adapt...

Page 130: ...large adapters v Adapter cassette retainer placement for mid sized adapters v Adapter cassette retainer placement for small adapters Adapter cassette retainer placement for long adapters v Place and l...

Page 131: ...pter edge is seated in each retainer groove A If the shape of the adapter or the presence of a connector will not allow the adapter edge to be seated into the retainer groove ensure the retainer is st...

Page 132: ...the connector on the system backplane v Place and lock the retainers B v Ensure the adapter edge is seated in each retainer groove A If the shape of the adapter or the presence of a connector will no...

Page 133: ...n on the cassette 2 While holding the cover latch A in the open position place the cover over the pivot pin C 3 Release the cover latch to lock the cover into place Figure 56 Short adapter in the PCI...

Page 134: ...tion to be docked in the system 12 Lift and hold the PCI adapter EMC shield in the open position See Figure 48 on page 111 and Figure 49 on page 112 13 Slide the cassette C into the cassette slot as s...

Page 135: ...pter cables 16 Lower the PCI adapter EMC shield A into the closed position close the shield latch then close the rear rack door Figure 58 PCI adapter cassette removed from the system unit Common servi...

Page 136: ...e PCI adapter offline prior to removing replacing or installing a PCI adapter with the system power on hot plugging Before taking an adapter offline the devices attached to the adapter must be taken o...

Page 137: ...0000 00 02 0 drwxr xr x 2 root root 0 Feb 16 23 31 0000 00 02 2 drwxr xr x 2 root root 0 Feb 16 23 31 0000 00 02 4 drwxr xr x 2 root root 0 Feb 16 23 31 0001 00 02 0 drwxr xr x 2 root root 0 Feb 16 23...

Page 138: ...the card position where you want to remove the card and then press Enter 12 Select the option to Toggle LED blink off on A light emitting diode LED located on your system or I O enclosure blinks ident...

Page 139: ...Figure 60 Lift up on the EMC shield Common service procedures 125...

Page 140: ...ollowing figure Pull the PCI cassette C out of the system Attention A cassette containing either a PCI adapter or filler panel must be placed in the PCI adapter slot of the system unit for proper air...

Page 141: ...oing to contain a replacement adapter use this same procedure to place an adapter filler panel in the cassette a Remove the cassette cover by doing the following steps 1 Slide the cover latch A to dis...

Page 142: ...f the cassette opposite of the adapter tailstock v When the retainer clip is in the horizontal position the adapter retainers are unlocked and can slide away from the card v If the corner support reta...

Page 143: ...this same procedure to place an adapter filler panel in the cassette 1 Remove any shipping handles or brackets attached to the adapter 2 With the tailstock clamp in the open position insert the adapt...

Page 144: ...large adapters v Adapter cassette retainer placement for mid sized adapters v Adapter cassette retainer placement for small adapters Adapter cassette retainer placement for long adapters v Place and l...

Page 145: ...pter edge is seated in each retainer groove A If the shape of the adapter or the presence of a connector will not allow the adapter edge to be seated into the retainer groove ensure the retainer is st...

Page 146: ...the connector on the system backplane v Place and lock the retainers B v Ensure the adapter edge is seated in each retainer groove A If the shape of the adapter or the presence of a connector will no...

Page 147: ...n on the cassette 2 While holding the cover latch A in the open position place the cover over the pivot pin C 3 Release the cover latch to lock the cover into place Figure 68 Short adapter in the PCI...

Page 148: ...tion to be docked in the system 24 Lift and hold the PCI adapter EMC shield in the open position See Figure 60 on page 125 and Figure 61 on page 126 25 Slide the cassette C into the cassette slot as s...

Page 149: ...pter cables 28 Lower the PCI adapter EMC shield A into the closed position close the shield latch then close the rear rack door Figure 70 PCI adapter cassette removed from the system unit Common servi...

Page 150: ...vice or cable deconfiguration Use this procedure when you are preparing to unconfigure a hot plug Small Computer System Interface SCSI device or cable This procedure will help determine if a SCSI devi...

Page 151: ...lug adapter 17 Select the slot that has the adapter you want to remove the cables or devices from in the system 18 Select Remove Note A fast flashing amber LED located at the back of the machine indic...

Page 152: ...irmware standby or firmware running reconfiguration will not be required If it is desirable to replace the I O backplane with the server powered off but configuration changes cannot be tolerated power...

Page 153: ...mine if the expansion unit is configured as a switchable unit either by asking the customer or referring to Determining if an expansion unit is configured as switchable under OptiConnect Note Switchab...

Page 154: ...done by using the vrycfg command The system will prevent the expansion unit from being powered off unless all configuration descriptions that use resources in the expansion unit are varied off If an a...

Page 155: ...ion standard error is 0931 029 The specified slot contains a device or devices that are currently configured Unconfigure the following device or devices and try again pci11 The RMC return code is 0 Th...

Page 156: ...onsole and there is no IBM i service partition the expansion unit power cannot be turned off with the server power turned on To turn off the power in an expansion unit with the server power on do one...

Page 157: ...the procedure that sent you here 16 Does the procedure that sent you here instruct you to remove the ac power from the expansion unit No Return to the procedure that sent you here Yes Go to step 17 17...

Page 158: ...tems Management topic 2 Select Servers 3 From the Select column select the server you are working on 4 In the Tasks area select the following options a Select Serviceability b Select Hardware c Select...

Page 159: ...system unit control panel See Control panel functions Then go to step 4 3 Power on the enclosure using either the Power On Off Unit utility from the HMC or the Packaging Hardware Resources utility fro...

Page 160: ...hanged when the enclosure was powered off work with the customer to restore the desired ownership 10 Return to the procedure that sent you here After hot plug SCSI device or cable deconfiguration Use...

Page 161: ...he operating system would not load and you have another FRU to replace go to your FRU locations section to locate the next FRU v If the next FRU in the FRU list is an isolation procedure perform the i...

Page 162: ...owered on power it on now 2 Perform a slow boot 3 Wait until the AIX operating system login prompt is displayed or until system activity on the operator panel or display has stopped 4 Did you encounte...

Page 163: ...in the FRU list If you have reached the end of the FRU list contact your next level of support If a new problem occurs go to Beginning problem analysis 9 When a test is run on a resource in system ver...

Page 164: ...he system If you ran stand alone diagnostics from CD ROM remove the stand alone diagnostics CD ROM from the system Did you perform service on a RAID subsystem that involvedchanging of the PCI RAID ada...

Page 165: ...y reference codes that are related to this IPL Yes Continue with the next step No If the problem was related to removable media or communications perform the verification procedures in the Service fun...

Page 166: ...the Start Service Tools Sign On display enter the user ID with the service authority and password Select Start a service tool Hardware service manager Logical hardware resources System bus resources...

Page 167: ...repair on page 146 This ends the procedure 2 Are you closing a service event that was a repair on the management console personal computer v Yes Continue with the next step v No Go to step 4 3 Power...

Page 168: ...LED or logical partition LED by using the Advanced System Management Interface on page 156 v Activating or deactivating an identify LED by using the Advanced System Management Interface on page 156 D...

Page 169: ...er and verify that the MTMS corresponds to the drawer that requires the new adapter v Identify LED for a FRU associated with a specified enclosure If you want to hook up a cable to a specific I O adap...

Page 170: ...urn off system attention indicator If the attempt is unsuccessful an error message is displayed Activating or deactivating an identify LED by using the Advanced System Management Interface You can act...

Page 171: ...n enter the following command snap gtbc Uploading system configuration information Before you upload the pax file snap pax Z to the remote location for the support center to access the system configur...

Page 172: ...vents that were opened as a result of your service activity v Ensure that server verification has been performed and no problems require additional service actions v If the repair was done using the m...

Page 173: ...ontinue with the next step 10 The FRU list is different Is the FRU you replaced and recorded in step 1 on page 158 in the list of FRUs for this service action event v Yes Continue with the next step v...

Page 174: ...additional information Click OK The following steps will add or update FRU information 20 Did you replace add or modify a FRU of the open service action event v Yes Continue with the next step v No G...

Page 175: ...mand prompt 31 Have all the partitions in the list of all the partitions you recorded in step 11 on page 159 been processed v Yes Continue with the next step v No Go to step 24 on page 160 to process...

Page 176: ...This completes the repair Return the system to the customer Note If during the processing of the list of open service action events some service action events remained open further service actions mi...

Page 177: ...repair action on running the AIX operating system v Yes Continue with the next step v No Go to step 5 4 Does the system or logical partition you are performing a repair action on have the AIX operatin...

Page 178: ...il system activity on the operator panel or display has stopped Did the AIX Login Prompt display v Yes Continue with the next step v No Go to Problem analysis 8 If the Resource Repair Action menu is a...

Page 179: ...indicator is on this action will set it back to the normal state To select the resource for the replaced FRU complete the following steps 1 Select the resource associated with the repair action v If t...

Page 180: ...elect Recovery options 2 Select Clear PCI SCSI Adapter Configuration and press F3 to clear any previous configuration data that exists on the replacement adapter 3 On the Recovery Options dialog selec...

Page 181: ...e SRC or symptom and the location code of the field replaceable unit FRU you replaced for future reference 2 On the IVM open Manage Serviceable Events and look at existing serviceable events 3 Are the...

Page 182: ...he form A11 xxx or A01 xxx v Yes Continue with the next step v No Go to step 17 13 Have you begun a list of Axx partitions from prior service action events that you processed in this maintenance analy...

Page 183: ...ing to debug the original problem 26 From the list of all partitions open the IVM virtual terminal window of a partition and then type diag at the AIX command prompt 27 When the diagnostic operating i...

Page 184: ...iginal problem 33 From the list of Axx partitions open the management console virtual terminal window of a partition and then type diag at the AIX command prompt 34 When the diagnostic operating instr...

Page 185: ...If during the processing of the list of open service action events some service action events remained open further service actions might be required to complete the repair Common service procedures...

Page 186: ...172...

Page 187: ...or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to websites not owned by the manufacturer are provided for...

Page 188: ...perations Users should periodically check the manufacturer s support websites for updated information and fixes applicable to the system and related software Homologation statement This product may no...

Page 189: ...tus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada European Community Compliance S...

Page 190: ...EITA Confirmed Harmonics Guideline with Modifications products greater than 20 A per phase Electromagnetic Interference EMI Statement People s Republic of China Declaration This is a Class A product I...

Page 191: ...Erweiterungskomponenten von Fremdherstellern ohne Empfehlung von IBM gesteckt eingebaut werden EN 55022 Klasse A Ger te m ssen mit folgendem Warnhinweis versehen werden Warnung Dieses ist eine Einrich...

Page 192: ...ide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance wi...

Page 193: ...of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the prot...

Page 194: ...len sind die Ger te wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der IBM empfohlene Kabel angeschlossen werden IBM bernimmt keine Verantwortung...

Page 195: ...cial Use You may reproduce distribute and display these publications solely within your enterprise provided that all proprietary notices are preserved You may not make derivative works of these public...

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Page 197: ......

Page 198: ...Printed in USA...

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